Browsing Tag

Video Chat

Dealer.com Launches All-New Digital Retailing Video Capabilities

Video Chat and CoBrowse, Powered by LivePerson, to Help Dealers to Replicate In-Store Buying Experience From Home Dealer.com today announced the launch of two all-new Digital Retailing capabilities, Video Chat and CoBrowse, to help dealers seamlessly communicate with shoppers during the car buying process. As consumers navigate this period of disruption, they are turning to technology for what used to be in-person, consultative interactions. These new tools, powered by global conversational solutions provider LivePerson…

Announcing ScreenMeet Live: Voice, Video Chat and Screen Sharing to Empower Brands to Recreate Face-to-Face Customer Support Activities…

Agents at enterprises deploying ScreenMeet Live can seamlessly escalate text chat sessions with customers on desktop and mobile to voice, video chat and screen share directly from within their CRM, with no download for the customer ScreenMeet announced today the release of ScreenMeet Live, a suite of instantly available, browser-based, remote customer engagement tools helping retail and consumer services brands to transition their face-to-face, personalized shopping and customer support services to an online environment.…

Cox Communications Uses Virtual Assistance to Support Customers at Social Distance During Coronavirus Crisis

Cox Communications has launched “On-site with Virtual Assist,” a tool to enhance customer service while better protecting customers and Cox employees during the COVID-19 pandemic. Marketing Technology News: New Retail Systems Research Survey Report Details Consumer Online Shopping Habits During Coronavirus Cox partnered with Help Lightning, a leading supplier in remote expertise technology to bring this new service to market. Now, instead of entering a customer’s home to troubleshoot, Cox…

Getting Started with LinkedIn Live

LinkedIn Live is LinkedIn’s version of Facebook or Instagram Live. This new platform allows users to broadcast live video to their network, and allows company pages to broadcast to their followers. The platform is being rolled out slowly and is currently being piloted by a small group of users, so it isn’t yet available to the general public, but you can apply to be a part of the pilot program. I was able to get early access to LinkedIn Live as part of the alpha group (more on how to get in below). While I applied via…

Talk Fusion Releases its Most Powerful Video Chat Product to Date

The Reengineered Application Includes Permanent Chat Rooms, Custom URLs, Superior Contact Management, Immersive Video Support, and Powerful Desktop, File, and Screen Sharing Florida-based video marketing company Talk Fusion released several breakthrough enhancements to its two-time award-winning Video Chat product. The re-engineered application includes permanent chat rooms, custom URLs, superior contact management, immersive video support, and powerful desktop, file, and screen sharing—all powered by groundbreaking…