Video Communications

Cloud contact center leader first to integrate with both Zoom Phone and Zoom Meetings, new unified interface drives increased employee productivity and better customer service Genesys, the global leader in cloud customer experience and contact center solutions, announced it is partnering with Zoom Video Communications, Inc. to make it easier for teams to work together more efficiently. New integrations for Genesys Cloud™ with Zoom Phone and Zoom Meetings enable organizations to power their entire enterprise communications…

Video Communications Leader Plans to Hire Hundreds of Software Engineers Zoom Video Communications, Inc.  today announced that it will open two new research and development centers - one in the greater Phoenix, Arizona area and one in Pittsburgh, Pennsylvania. Zoom will immediately begin recruiting software engineering talent in these geographies. Employees will work from home until the offices are built and COVID-19-related isolation has abated, expected for fall 2020. While the company has not finalized the office…

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc.…

Transaction Marks Key Milestone in Zoom’s 90-Day Security Plan Zoom Video Communications, Inc. and Keybase announced that Zoom has acquired Keybase, a secure messaging and file-sharing service. The acquisition of this exceptional team of security and encryption engineers will accelerate Zoom’s plan to build end-to-end encryption that can reach current Zoom scalability. Marketing Technology News: Inte Q Offers Email Strategy Expertise & Resources Amidst Global Pandemic “There are end-to-end encrypted communications…

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Imperva, Dataiku, Vonage, Oracle, and Qorus. Imperva Launches General Availability of Advanced Bot Protection Solution Imperva, Inc., the cybersecurity leader championing the fight to secure data and applications wherever they reside, announced the general availability of Advanced Bot Protection, a best-of-breed solution that fully integrates industry-leading bot protection technology…

Turnkey system offers prepared scripts, ready-made branded landing pages to host video communications from the advisor, and coordinated emails to promote the important messages to clients and prospects Snappy Kraken, a MarTech company that helps financial advisors automate and scale their marketing, has released its new tool for bi-weekly video marketing. The "Personal Connection Video" series is offered at no additional cost to current subscribers. The tool includes a prepared script, a ready-made branded landing page to…

Obsidian Security, the cloud detection and response company, today announced protection for Zoom, enabling organizations to safely embrace the leading video communications service as a business-critical application. Using Obsidian, Zoom customers have enterprise-level monitoring, detection, and response capabilities from a security, compliance, and risk perspective. This is the latest addition to a set of rich integrations that Obsidian has built with SaaS-based collaboration products such as G Suite, Office 365, Salesforce,…

Robust Security Enhancements Include Support for AES 256-Bit GCM Encryption Zoom Video Communications, Inc. has announced robust security enhancements with the upcoming general availability of Zoom 5.0. Zoom 5.0 is a key milestone in the company’s 90-day plan to proactively identify, address, and enhance the security and privacy capabilities of its platform. By adding support for AES 256-bit GCM encryption, Zoom will provide increased protection for meeting data and resistance against tampering. “I am proud to reach this…

VIDIZMO, a Gartner-recognized enterprise video platform, today announced a new release of its integration with Zoom, a leader in modern enterprise video communications. Available on the Zoom App Marketplace, VIDIZMO is offering its video streaming and management solutions, namely EnterpriseTube and Virtual Academy, for free for the initial two (02) months through Azure Marketplace and AWS Marketplace. Furthermore, VIDIZMO is offering a 20% discount through VIDIZMO Cloud for all Zoom customers to help organizations bridge…

Sentiment Voting During Live Broadcasts Helps Engage Remote Workers and Provides Critical Feedback to Executives Regarding Employee Well Being Over the last few weeks, MediaPlatform has observed changes in customer usage that include enhanced use of interactivity elements – from sentiment voting to polls, surveys and Q&A – as companies have shifted to the new work-from-home reality. With a growing number of companies mandating work-from-home policies, MediaPlatform customers – who were already heavy users of…

Brightcove Continuum is a robust technology suite with live and on-demand solutions to enable secure internal communications, quality live streaming, and video communications Brightcove Inc., the leading provider of cloud services for video, announced Brightcove Continuum, a new business continuity suite to support business communication functions across the enterprise. By leveraging live and on-demand streaming services, organizations can employ the use of video to stay connected to employees and customers. Launching…

Leaders in cloud contact center and video-first unified communications join forces to deliver faster, more personalized customer experiences while supporting remote workers NICE inContact, a NICE business, and the leader in cloud contact center, announced that it has entered into a partnership with Zoom Video Communications, Inc., a leader in video-first unified communications. As both companies offer services which enable remote workers, the partnership helps address rapidly changing customer needs and business…

Total 17 Countries and 1 Territory Now, Beta Service in 25 New Countries, and Adds to Multi-Lingual Prompt Support Zoom Video Communications, Inc. announced general availability of its Zoom Phone cloud phone service in 11 additional countries (17 Countries and 1 Territory Now), and Beta Service in 25 new countries.    Zoom Phone now supports local phone numbers and PSTN access with new Metered and Unlimited Calling Plans in Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Portugal, Spain, Sweden, and…

Mediasite Join & Mediasite for Zoom App Help Organizations Extend Value of Their Video and Web Conferences Mediasite will showcase its unified communications (UC) solutions at Integrated Systems Europe 2020 this week in Amsterdam. Building on the market-leading Mediasite video capture and management platform, Mediasite Join and the Mediasite for Zoom app extend the value of meetings, trainings and classes that occur in huddle rooms, Zoom Rooms and other collaborative spaces. “It is an exciting time, because the…

Enables Support Teams to Communicate Remotely with Gestures, Speech, Chat and Pointers to Save Time, Expense of Onsite Visits, Improve Customer Experience XMReality, Inc. announced XMReality Business, a SaaS customer service offering sold online primarily to small- and medium-sized companies. XMReality, Inc. announced XMReality Business, a SaaS customer service offering sold online primarily to small- and medium-sized companies. XMReality Business Using XMReality Business, staff can remotely guide consumers via any…

Vimeo, the world’s leading professional video platform, introduced a new solution for video communications at work: Vimeo Enterprise. Vimeo Enterprise enables large organizations to manage and share live and on-demand video content with teams and customers, at scale and all on one platform. Today’s launch unlocks advanced features and services like user-level analytics, single-sign-on (SSO) authentication and professional-grade live production services, adding more control, security and support to the platform’s…

Adaptive Ad Systems, Inc., a company that provides Dynamic Digital Ad Insertion (DDAI) via its streaming media hardware and proprietary processing software for the US cable TV and Satellite markets, announced that it has completed a significant number of new installations of its proprietary ad-insertion equipment on cable television systems adding over 40,000 additional subscribers to its network. J. Michael Heil, CEO of Adaptive Ad Systems states: "As we continue to improve our digital ad insertion technology and expand…

Chris Zaloumis Senior Director, Enterprise Video Offerings, IBM Video has taken the enterprise by storm. B2B video is poised to grow exponentially in the years to come. To understand how enterprises could leverage video for B2B outreach, we spoke to Chris Zaloumis, Senior Director, Enterprise Video Offerings, IBM.Tell us about your role at IBM and the team and technology that you handle. I am the Senior Director of Enterprise Video Offerings at IBM, where I lead a team of product managers and strategic technology…