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visual engagement.

TechSee Wins TMC 2020 CRM Excellence Award

TechSee, the category leader in Intelligent Visual Assistance, has been recognized by TMC, winning a 21st Anniversary CRM Excellence Award presented by premier publication CUSTOMER magazine. The company was chosen on the basis of its product's ability to expand the customer relationship to become all-encompassing, transforming the entire enterprise and customer lifecycle. Across different touchpoints, departments, and service delivery modes, TechSee was able to demonstrate clear value to clients which have expanded their…

New Study Finds Evolving Customer Expectations, Ineffective CX Toolsets Drive Adoption of Visual Engagement Technology

LogMeIn today announced the results of a new global commissioned study conducted by Forrester Consulting that explores how businesses are leveraging visual engagement technology to create a more personal, trustworthy and secure customer experience (CX). The study, Evolving Customer Expectations Drive Adoption of Visual Engagement Tools: How Visual Engagement Technology Can Solve Top CX Priorities in an Increasingly Remote World, surveyed 300 respondents at the manager level or higher in customer experience/support,…

TechSee to Provide Free Access to Remote Visual Assistance Technology in European Countries Affected by COVID-19

The initiative aims to safeguard employees and customers by enabling effective remote assistance, reducing the need to dispatch field technicians and empowering customer service professionals to work from home TechSee, a global leader in remote video support solutions, announced that it has joined the global effort to mitigate the impact of the coronavirus pandemic by providing European organizations with free access to its Visual Assistance products for contact centers, enabling them to deliver uninterrupted service…