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voice analytics

Turning Voice Data into Sales Insights: Everything you Want to Know about the VoiceBase and ThoughtSpot Partnership

VoiceBase, the leading AI-Powered Voice Analytics company, announced a strategic partnership with ThoughtSpot, the leading Search & AI-Driven Analytics platform, to revolutionize how enterprises gain faster insights from their voice data through innovative search capabilities. A Huge Market for AI for Video, Audio, Vibration, Text, Emotion and Other Content Analytics Voice Analytics has been empowering frontline workers in contact centers and organizations for years, but 86% of businesses report that they need better…

VoiceBase Helps Avantive Solutions Build Stronger Brands and Improve Customer Experience by Better Understanding Customer and Agent Behavior

Advanced speech analytics platform powers top agent modeling for work-at-home agents to increase campaign performance and revenue VoiceBase, the leading AI-driven voice analytics company, today announced that it has partnered with Avantive Solutions’ global contact center business, to help their clients automatically identify overall agent performance to increase the effectiveness of sales and retention campaigns while providing the best customer experience. “Being able to pinpoint the exact timing and specific verbiage…

Nemesysco Wins 2020 People’s Choice Award From Speech Technology Magazine

Company's Layered Voice Analysis Technology for genuine emotion detection voted as this year's favorite speech analytics solution Nemesysco, a leading provider of voice analytics technologies and solutions for genuine emotion detection, announced that the company has won the 2020 People's Choice Award from Speech Technology Magazine, the leading global source of news and analysis on the speech technology industry. The 2020 People's Choice Awards recognize this year's favorite speech tools and platforms according to a…