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Voice

Contact Center AI Company Observe.AI Announces Rich Wang as VP of Customer Success

Observe.AI, a leader in providing AI-powered agent enablement software to enhance voice customer experiences, has experienced rapid growth in response to the growing demand for solutions to support the remote workforce transition. In order to fuel this momentum, Observe.AI has hired Rich Wang as Vice President of Customer Success. Rich will run the post-sales customer journey and identify new opportunities for the business. "Rich’s extensive background in building and leading world-class customer success at organizations…

Red Box Fuels AI-powered Insights Through Integration with Salesforce Einstein Call Coaching on Salesforce AppExchange

Red Box, a leading platform for voice, announces Red Box AI Bridge for Salesforce Einstein on Salesforce AppExchange, the world's leading enterprise cloud marketplace. Red Box AI Bridge enables organisations not utilising a Salesforce-embedded communication platform to capture high quality call and metadata from their existing telephony or contact centre platform. This voice data is then made easily available to Einstein Call Coaching for AI-powered insights that drive sales performance improvements. Marketing Technology…

Fuze Enhances Enterprise Communications With New Patent

Patent empowers users with seamless voice and video calling for improved communications Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for selecting routes through a network, enabling seamless voice and video communication between Fuze users to deliver an optimized customer experience. Marketing Technology News: Alfresco Ranked a Leader in Independent Content Management Market Analysis The U.S. Patent and Trademark Office (USPTO)…

TMC Names Broadvoice a 2020 Communications Solutions Products of the Year Award Winner

Broadvoice b-hive UCaaS Platform Recognized for Exceptional Innovation Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced that TMC, a global, integrated media company, has named the Broadvoice b-hive unified communications as a service (UCaaS) platform as a winner of the 2020 Communications Solutions Products of the Year Award. Broadvoice b-hive brings together powerful cloud PBX, UC and collaboration features with cloud call center in…

MarTech Interview with Roy Lindemann, CMO at ReadSpeaker

"As sales teams are constantly on-the-go, voice-enabled applications can help them easily listen to sales information that is critical to help salespeople effectively do their jobs." Tell us about your role and the journey into tech before joining ReadSpeaker? I joined ReadSpeaker in 2004 as cofounder and Managing Director of France and French Territories before I became CMO in 2008. Prior to my roles at ReadSpeaker, I worked as the General Manager at MTV and Game One from 1995 to 2004, where I managed a team of 70…

DSP Concepts Appoints Michael Maia as Vice President, Marketing

Leading innovators in audio technology recruits veteran Silicon Valley marketing exec to lead continued expansion into new and existing verticals DSP Concepts, Inc., the leading embedded software provider for voice and audio processing, announces that Michael Maia has joined its executive team as Vice President of Marketing to lead its next stage of growth. With decades of experience working with emerging technologies, with several in audio, Maia will oversee scaling DSP Concepts' Audio Weaver platform, and introduce new…

Parlance Helps Customers Reduce Call Management Costs and Improve Caller Experiences

Parlance Service now rated "Avaya Compliant" compatible with key Avaya Contact Center solutions Parlance Corporation, a leading provider of speech-driven self-service solutions, announced that its voice-first call routing applications are compliant with key Avaya Contact Center solutions, helping customers significantly reduce call handling costs by lowering call volume to main number operators. Avaya Holdings Corp. is a global leader in solutions that enhance and simplify communications and collaboration. Parlance has…

Spotify Launches on Comcast’s Xfinity X1 and Flex

Music Streaming on the TV on the Rise Customers Can Say “Spotify” into the Xfinity Voice Remote to Instantly Access Spotify Free and Spotify Premium with 50 Million Music Tracks and a Wide Range of Podcasts Comcast today announced that Spotify is now available to stream on Xfinity, giving millions of customers the ability to listen to the audio streaming service’s 50 million music tracks and a wide range of podcasts directly on the TV, from the comfort of their home. Starting today, Xfinity Flex customers can say “Spotify”…

Fuze Empowers Mobile Workforce with New Patent for Multi-Modal Communication

Patent provides users with a unified history across multiple forms of communication and devices, streamlining the management of cloud-based communications Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent on how to create a unified history for multi-modal communication across chat, voice, video, and meetings. The US Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No.10306071 on May 28, 2019. The patented approach provides…

SignalWire Announces New Vice President of Product Management

Seasoned executive to oversee rapid growth of video, voice, and messaging collaboration products and infrastructure SignalWire, Inc., a Sand Hill Road venture backed cloud communications provider, today announced that it has appointed Aseem Asthana as the company's new Vice President of Product Management. Asthana brings over 15 years of experience developing rapid growth product strategies for companies like Symantec and Barracuda Networks. Marketing Technology News: Qello Concerts by Stingray and Stingray Karaoke Now…

Outreach Announces “Outreach Kaia,” Real-Time Knowledge AI Assistant Which Helps Customer-Facing Reps Sell Smarter and Close…

Outreach Kaia uses artificial intelligence to make sales engagement more efficient and productive for enterprises and fast-growth companies Outreach, the number one sales engagement platform, today announced Outreach Kaia (Knowledge AI Assistant), a revolutionary real-time, voice-enabled knowledge assistant powered by artificial intelligence (AI) that makes every sales rep more effective and every customer conversation more productive. The new product was unveiled today at Outreach's flagship event, the Unleash Virtual…

Mastercard Study Shows Consumers Globally Make the Move to Contactless Payments for Everyday Purchases, Seeking Touch-Free Payment…

During February and March, as many countries imposed necessary restrictions on social distancing, a significant majority of consumers turned to contactless card payments for necessary purchases. 79 percent of respondents worldwide say they are now using contactless payments, citing safety and cleanliness as key drivers. Consumer polling by Mastercard, studying changing consumer behaviors in 19 countries around the world, paints a picture of accelerated and sustained contactless adoption. “Contactless offer consumers a…

Announcing ScreenMeet Live: Voice, Video Chat and Screen Sharing to Empower Brands to Recreate Face-to-Face Customer Support Activities…

Agents at enterprises deploying ScreenMeet Live can seamlessly escalate text chat sessions with customers on desktop and mobile to voice, video chat and screen share directly from within their CRM, with no download for the customer ScreenMeet announced today the release of ScreenMeet Live, a suite of instantly available, browser-based, remote customer engagement tools helping retail and consumer services brands to transition their face-to-face, personalized shopping and customer support services to an online environment.…

Juniper Research: Number of Voice Assistant Devices in Use to Overtake World Population by 2024, Reaching 8.4bn, Led by Smartphones

Voice-interactive devices in use to double by 2024 A new report from Juniper Research has found that consumers will interact with voice assistants on over 8.4 billion devices by 2024; overtaking the world’s population and growing 113% compared to the 4.2 billion devices expected to be in use by year end 2020. Despite this, monetisation of the voice assistants themselves remains a challenge. “Ingrained habits of how devices are used will restrict opportunities for voice assistants and voice commerce” Need for…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Microsoft, Procter & Gamble, Selvita, SecurityTrax, AppDynamics, and AudioCodes. Microsoft Signs a 5-Year Deal with The Coca-Cola Company To Transform Global Engagement And Experiences Microsoft Signs a 5-Year Deal with The Coca-Cola Company To Transform Global Engagement And Experiences. Popular beverage company The Coca-Cola Company will use Microsoft’s Cloud platform to…

Hold Onto Your Hats, Things Are About to Get a Lot Weirder

You know how whenever kids hang out they eventually wind up sitting in silence, texting each other (and friends who aren't physically there)? Well, hold onto your hats. It's going to get weirder. I contend that digital telepathy is an inevitability in our lifetimes. That's right, I said it. In fact, I'll wager that within two decades, we will be regularly communicating back and forth, via thought, in any language, with anyone in the world. It might seem a bold statement, but I further assert that at some point (and…

Alluvion Communications Signs on with Connected2Fiber to Gain Insight Into and Engage Thousands of Serviceable Locations

Connected2Fiber, the location engagement platform for network buyers and sellers, announced today that Alluvion Communications, a premier provider of bespoke voice, data, and fiber solutions, has signed on to Connected2Fiber's Connected World platform to unlock a variety of capabilities aimed at driving revenue growth. The platform will specifically help Alluvion identify thousands of additional serviceable commercial locations, primarily in Arizona, and drive intelligence and automation into the prioritization and pursuit…

Aragon Identifies Unified Communications and Collaboration As Key During Health Crisis

Aragon evaluates 15 major providers in the UCC market Aragon Research identifies fifteen major providers in its fourth edition of the Aragon Research Globe for Unified Communications and Collaboration, 2020, published today. The report states that unified communication and collaboration platforms are maturing as the modalities of voice, video, and messaging become mandatory. While there was already growing demand for a centralized communications platform, the current health crisis has given enterprises a renewed sense of…

CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience

Messaging apps; speech-based assistants such as Apple’s Siri and Amazon’s Alexa; and chatbots are entering the marketplace in large scale, all with a goal of enhancing everyday life. Businesses are taking notice; leveraging the technology to analyze peoples’ behavior in order to create a more personalized and efficient customer experience. “Their experience in solving complex business challenges and delivering value through the innovative use of technology makes them the perfect partner to bring CSG Conversational AI to…

Interactive Media Launches Solution to Provide Voice and Telephony Access to Chatbots

A pioneering solution transforms Bots into Omnichannel Virtual Agents Interactive Media , a global developer of telecommunications software, Conversational AI and customer experience applications, is announcing the immediate availability of PhoneMyBot, a cloud solution to provide voice and telephony access to chatbots everywhere. Chatbots are revolutionizing the customer experience, greeting customers on web pages, social networks and messaging channels. The best chatbots provide a first class experience as they field most…