Browsing Tag

Voice

ConvergeOne Named XMedius’s 2019 Americas UC Voice Partner of the Year

ConvergeOne, a leading global IT services provider of collaboration and technology solutions, announced that XMedius has recognized ConvergeOne as its 2019 Americas UC Voice Partner of the Year. ConvergeOne received the award for its outstanding thought leadership, superior customer service, and extensive market expertise in XMedius solutions. XMedius also recognized ConvergeOne's shared customer-first approach, which is exemplified by ConvergeOne's 2019 Net Promoter Score (NPS) of 72. This score is three times the IT…

Are You Prepared to Run Your Office Remotely?

Businesses all over the world are now taking part in what is being called the "largest work-from-home experiment". A powerful digital communication solution is paramount to keeping teams and customers connected when flexible working arrangements come are in place. maaiiConnect, a revolutionary digital convergence platform, comes in to help businesses remain on track even when employees are required to work remotely. During uncertain times, leading-edge technology has the power to erase geographic barriers and support a…

Blue Acorn iCi Names Clare Rappaport as Chief Client Officer

Blue Acorn iCi, the leading independent digital customer experience (CX) company, today announced the appointment of Clare Rappaport as the company's Chief Client Officer. In her new role, Rappaport will lead cross-functional teams responsible for onboarding and servicing client engagements while embedding client-centricity to the core of Blue Acorn iCi's growth strategy.  Rappaport will represent the collective voice of Blue Acorn iCi's roster of existing clients. Marketing Technology News: Future CEO: Top 6 Skills…

Cordial Achieves AWS Retail Competency Status

Cordial, a next-generation messaging platform that uses real-time data to send personal, relevant, and emotionally intelligent messages, announced that it has achieved Amazon Web Services (AWS) Retail Competency status. AWS Retail Competency Partners have demonstrated technical proficiency and proven customer success across numerous innovative solution areas in retail spanning Data Lakes, AI/ML, Voice, Recognition, IoT, Microservices, and Retail Transformation. The AWS Retail Competency Partners have demonstrated…

TextBetter Awarded US Patent for Business Texting Solution

Businesses of All Sizes Are Optimizing Customer Engagement by Seamlessly Integrating Business Texting Solutions by TextBetterinto Existing Customer Communication Strategies TextBetter, an industry leader in business texting solutions announced it was awarded a patent by the US Patent and Trademark Office for its method and system for text enablement of landline telephone numbers. TextBetter™ enables business users to send and receive text messages from their landline telephone number(s) using their existing email. By…

Sensory Unveils Cross-Platform Wake Word AI That Supports Multiple Voice Assistants While Maintaining Ideal Performance

Sensory Updates TrulyHandsfree with Capabilities That Align With the Voice Interoperability Initiative Led by Amazon Sensory, a leader in embedded voice, vision and biometrics AI announces new capabilities for TrulyHandsfree™, the company's widely-deployed wake word engine, that enables support for multiple wake words from any combination of leading brands, custom branded wake words, small vocabulary command sets or even user defined wake words where the end user can create their own phrase. This technology supports…

Dawn Adds Sports Marketing Expertise With Playmaker, Bleacher Report’s Creative Agency

Playmaker Brings Authentic Sports Proficiency to The Modern Marketing Portfolio Dawn is adding Bleacher Report's in-house creative agency Playmaker to its portfolio of specialist agencies. The addition of Playmaker expands Dawn's best-in-class marketing services portfolio with a leading voice and expertise in sports marketing, strategy, and content creation. For Playmaker, this partnership will broaden its exposure to a powerful collection of leading brands across endemic and non-endemic brand categories. Bleacher…

On Alexa’s 5th Birthday, What Does Voice Need to Do If It Wants to Grow Up

What does Marmite sound like? Should its voice be as divisive as its taste? Do brands borrow a celebrity voice, and does the Voice change depending on the age, region, or even occupation of the people it’s speaking to? These questions probably don’t feature as part of your breakfast routine, but it’s more pertinent than you may think. This month marks five years since Amazon’s Alexa was born; it also marks the rapid rise of Voice-enabled brand interactions. Alexa has made Voice ubiquitous for consumers, and therefore,…

Instreamatic Partners with Salem Media Group to Introduce Voice Dialogue Ads Across America’s Leading Multimedia Company

Advertisers across Salem Media Group’s vast networks can now leverage immersive, fully-measurable voice dialogue ad experiences Instreamatic, the voice dialogue marketing platform that allows media companies and advertisers to measure, manage, and monetize audio content by utilizing new interactive voice AI technology, and Salem Media Group, the multimedia company with media properties including radio and digital media, announced a partnership that makes Instreamatic’s voice dialogue technology immediately available to…

TechBytes with Mark Webster, Director of Product at Adobe XD

Tell us about your role and the team/technology you handle at Adobe XD. As Director of Product at Adobe, I lead the team building voice integration capabilities for the UX design platform Adobe XD. I also drive Product strategy for emerging technologies within XD. We’re building a UX design tool that will address the needs of designers not only today but in the future, so my role is focused on identifying emerging technologies that will be critical to UX design and figuring out how we introduce them to XD. Why has the…

5 AI Sessions at Dreamforce that Will Change How You Use Salesforce

Keelin McDonell, SVP at Narrative Science Blogs about the Best 5 AI Sessions at Dreamforce that Will Change How You Use Salesforce So you’re building your Dreamforce Agenda. That’s no small undertaking, with four days of programming and hundreds of useful events to choose from each day. This year, I’ll be on a panel about how AI can help companies accelerate their growth, so I’ve been paying attention to the AI-focused events on offer. Recommended: Dreamforce Interview with Keelin McDonell, SVP at Narrative Science…

“Hey Einstein”— Salesforce Brings Voice to Every Customer Experience

Einstein Call Coaching Helps Managers Spot Trends Within Conversational Data and Provide Sales Reps with the Best Practices and Insights Needed to Optimize Every Customer Call Salesforce, the global leader in CRM, is bringing the power of voice to every customer experience spanning the Salesforce Customer 360 Platform and enabling millions of CRM users to talk to Salesforce. With Einstein Voice Assistant guiding every action, insight and prediction, Salesforce users will be more productive—from anywhere. And new Einstein…

Encrypted OTT Video Assurance and Reporting Solution Provides Visibility Into Content Delivery Network

Optimize QoE and QoS with true visibility into OTT encrypted video traffic Empirix Inc., a premier global provider of voice, data, mobility, IoT and multimedia service assurance solutions, announced the availability of a new assurance solution for encrypted OTT video traffic. Empirix’s new solution simplifies workflow and drill down for faster root cause analysis of OTT video related issues across locations, devices and networks, including content delivery networks (CDN). Marketing Technology News:…

Talkdesk Zoom Integration Creates Customer-Centric Contact Centers

Zoom Integration Through Talkdesk Enterprise Cloud Contact Center Brings Organizational Unity and Fosters Seamless, Cross-Department Collaboration Talkdesk, Inc., the cloud contact center for innovative enterprises, is enabling contact centers to be more customer-centric with Talkdesk Zoom integration. This contact center software integration expands the pool of available employees to include departments and expertise outside of the traditional contact center, offering precise support matching for each customer’s…

Frost & Sullivan Recognizes Vonage as Innovation Leader in the Hosted IP Telephony and UCaaS Industry in North America

Vonage's pioneering technology services attain higher levels of scale and flexibility Frost & Sullivan has named Vonage as a top industry innovator, recognized for its strong track record as a technology pioneer and for reinventing itself under the One Vonage platform strategy to deliver fully programmable solutions across voice, video, SMS, chat and social messaging. The North American hosted Internet Protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing steady growth as the…

8X8 Recognized by Channel Master Agent Intelisys as the 2019 Partners’ Choice Overall Supplier

Prestigious Award Voted by Intelisys Sales Partners and Colleagues and Presented at 2019 Channel Connect Conference 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced it was named the Partners' Choice Award – Top Overall Supplier by Intelisys, Inc., a ScanSource company, and one of the nation’s leading providers of technology services. The award, which was announced at the recent…

Tenfold Raises $7.5M in Series C Funding to Expand its Cloud-Based Voice/CRM Integration Platform and Fuel Go-To-Market Growth

Next Coast Ventures, Andreessen Horowitz, and Salesforce Ventures extend their investments and support of Austin-based Tenfold Tenfold, a next generation CTI company that integrates the world’s leading CRM and voice platforms, announced that it has secured $7.5 million in Series C funding led by Next Coast Ventures. The round includes investments from other returning investors Andreessen Horowitz, Geekdom Fund and Salesforce Ventures. Tenfold plans to use the funding to extend its real-time cloud integration layer and…

TechBytes with Anand Janefalkar, Founder and CEO at UJET

What mobile usage trends do you see amongst Millennials and Generation Z consumers that is transforming customer support? There are a handful of support trends that we are seeing that center around Millennial and Gen Z consumers. The first is that the value being placed on experience has never been higher. In fact, 80% of customers now see their experience with a company as valuable as the actual product. The second, is not just that Millennials and Gen Z are heavy users of mobile devices, they are using channels such…

CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands

Over 70% of US Consumers Are Less Likely to Use a Brand If Customer Representatives Are Unavailable CGS, a global provider of business applications, enterprise learning and outsourcing services, announced findings from its 2019 CGS Customer Service Chatbots & Channels Survey. The results showed that consumers willingness to use AI as a go-to resource is waning as they struggle to have productive interactions. CGS surveyed more than 1,000 U.S. consumers to better understand their preferences around customer service…

Agora.io Fuels Faster Time-to-Market for Mobile App Developers with Agora Partner Gallery

New program connects developers with network of verified vendors Agora.io, the leading voice, video and live interactive streaming platform, announced the launch of Agora Partner Gallery, a network of preferred development, technology, and platform vendors, to help Agora's customers speed the development and launch of mobile, web, and desktop applications with real-time engagement features. Marketing Technology News: DeepIntent Achieves the Industry’s First True 1:1 Marketing Solution for Healthcare and Pharmaceutical…