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Voice

Outreach Announces “Outreach Kaia,” Real-Time Knowledge AI Assistant Which Helps Customer-Facing Reps Sell Smarter and Close…

Outreach Kaia uses artificial intelligence to make sales engagement more efficient and productive for enterprises and fast-growth companies Outreach, the number one sales engagement platform, today announced Outreach Kaia (Knowledge AI Assistant), a revolutionary real-time, voice-enabled knowledge assistant powered by artificial intelligence (AI) that makes every sales rep more effective and every customer conversation more productive. The new product was unveiled today at Outreach's flagship event, the Unleash Virtual…

Mastercard Study Shows Consumers Globally Make the Move to Contactless Payments for Everyday Purchases, Seeking Touch-Free Payment…

During February and March, as many countries imposed necessary restrictions on social distancing, a significant majority of consumers turned to contactless card payments for necessary purchases. 79 percent of respondents worldwide say they are now using contactless payments, citing safety and cleanliness as key drivers. Consumer polling by Mastercard, studying changing consumer behaviors in 19 countries around the world, paints a picture of accelerated and sustained contactless adoption. “Contactless offer consumers a…

Announcing ScreenMeet Live: Voice, Video Chat and Screen Sharing to Empower Brands to Recreate Face-to-Face Customer Support Activities…

Agents at enterprises deploying ScreenMeet Live can seamlessly escalate text chat sessions with customers on desktop and mobile to voice, video chat and screen share directly from within their CRM, with no download for the customer ScreenMeet announced today the release of ScreenMeet Live, a suite of instantly available, browser-based, remote customer engagement tools helping retail and consumer services brands to transition their face-to-face, personalized shopping and customer support services to an online environment.…

Juniper Research: Number of Voice Assistant Devices in Use to Overtake World Population by 2024, Reaching 8.4bn, Led by Smartphones

Voice-interactive devices in use to double by 2024 A new report from Juniper Research has found that consumers will interact with voice assistants on over 8.4 billion devices by 2024; overtaking the world’s population and growing 113% compared to the 4.2 billion devices expected to be in use by year end 2020. Despite this, monetisation of the voice assistants themselves remains a challenge. “Ingrained habits of how devices are used will restrict opportunities for voice assistants and voice commerce” Need for…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Microsoft, Procter & Gamble, Selvita, SecurityTrax, AppDynamics, and AudioCodes. Microsoft Signs a 5-Year Deal with The Coca-Cola Company To Transform Global Engagement And Experiences Microsoft Signs a 5-Year Deal with The Coca-Cola Company To Transform Global Engagement And Experiences. Popular beverage company The Coca-Cola Company will use Microsoft’s Cloud platform to…

Hold Onto Your Hats, Things Are About to Get a Lot Weirder

You know how whenever kids hang out they eventually wind up sitting in silence, texting each other (and friends who aren't physically there)? Well, hold onto your hats. It's going to get weirder. I contend that digital telepathy is an inevitability in our lifetimes. That's right, I said it. In fact, I'll wager that within two decades, we will be regularly communicating back and forth, via thought, in any language, with anyone in the world. It might seem a bold statement, but I further assert that at some point (and…

Alluvion Communications Signs on with Connected2Fiber to Gain Insight Into and Engage Thousands of Serviceable Locations

Connected2Fiber, the location engagement platform for network buyers and sellers, announced today that Alluvion Communications, a premier provider of bespoke voice, data, and fiber solutions, has signed on to Connected2Fiber's Connected World platform to unlock a variety of capabilities aimed at driving revenue growth. The platform will specifically help Alluvion identify thousands of additional serviceable commercial locations, primarily in Arizona, and drive intelligence and automation into the prioritization and pursuit…

Aragon Identifies Unified Communications and Collaboration As Key During Health Crisis

Aragon evaluates 15 major providers in the UCC market Aragon Research identifies fifteen major providers in its fourth edition of the Aragon Research Globe for Unified Communications and Collaboration, 2020, published today. The report states that unified communication and collaboration platforms are maturing as the modalities of voice, video, and messaging become mandatory. While there was already growing demand for a centralized communications platform, the current health crisis has given enterprises a renewed sense of…

CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience

Messaging apps; speech-based assistants such as Apple’s Siri and Amazon’s Alexa; and chatbots are entering the marketplace in large scale, all with a goal of enhancing everyday life. Businesses are taking notice; leveraging the technology to analyze peoples’ behavior in order to create a more personalized and efficient customer experience. “Their experience in solving complex business challenges and delivering value through the innovative use of technology makes them the perfect partner to bring CSG Conversational AI to…

Interactive Media Launches Solution to Provide Voice and Telephony Access to Chatbots

A pioneering solution transforms Bots into Omnichannel Virtual Agents Interactive Media , a global developer of telecommunications software, Conversational AI and customer experience applications, is announcing the immediate availability of PhoneMyBot, a cloud solution to provide voice and telephony access to chatbots everywhere. Chatbots are revolutionizing the customer experience, greeting customers on web pages, social networks and messaging channels. The best chatbots provide a first class experience as they field most…

Applications of Unified Communications

Whenever companies consider services to improve team collaboration, Unified Communications always enters the discussion. As technology is continuously developing, we have entered an era where work is no longer limited to a workstation, telephone, or computer screen. Professionals can share their skills and open new doors over the globe which is possible only with the correct gadgets, and a Cloud connection.  Now that a large portion of the world’s population is all set to work remotely by 2020, and many different…

Tata Capital’s Voice Bot Now Available on Amazon’s Alexa

TIA, Tata Capital’s VoiceBot is now available on Amazon’s Alexa through its Echo device Series. By following a simple one-time account linking process on Alexa, customers can access a host of services through voice commands TIA, Tata Capital’s VoiceBot is now available on Amazon’s Alexa through its Echo device Series. By following a simple one-time account linking process on Alexa, customers can access a host of services through voice commands. TIA on Alexa will provide a whole new voice assisted experience to Tata…

CMC Releases 2020 Hispanic Market Guide Providing Research on Multicultural Majority and Comprehensive List of Trusted Culture Marketing…

Release Comes as Brands Look to Build and Rebuild with Cultural Insights As brands look to build and rebuild, they will need to look for growth opportunities within the rapidly growing multicultural markets. To arm them with the cultural insights needed, the Culture Marketing Council: The Voice of Hispanic Marketing (CMC) is releasing its 2020 Hispanic Market Guide, the most comprehensive resource on the U.S. Hispanic market. The CMC 2020 Hispanic Market Guide serves as the authoritative source for identifying…

Voicify Offers All State Governments Free Software License to Battle COVID-19 Through Amazon Alexa And Google Assistant

Hands free interfaces and conversational UIs lower germ spread by reducing touch and offers in-home engagement Like many businesses, Voicify is looking to support the global and American community during the COVID-19 pandemic. In support of this goal, Voicify is offering the Voicify Conversation Experience Platform for free to all U.S. States.  Any team within the state structure is open to leverage the platform, from the Governor's office to the HHS departments.  Every state is organized differently and will find the…

Ribbon’s Intelligent Edge Solutions Certified for Microsoft Teams Direct Routing Voice Calling Capabilities

Newly certified solutions allow service providers to deploy powerful Intelligent Edge devices that improve the Microsoft Teams collaboration experience by adding voice calling capabilities Ribbon Communications Inc. , a global software leader in secure and intelligent cloud communications solutions, announced that its market-leading Intelligent Edge multi-service business gateways (MSBGs), which include the EdgeMarc 2900, 4800, 6000 and 7000 series, have all been certified for Direct Routing for Microsoft Teams.…

Acting in a Millisecond: How Brands Can Harness the Speed and Power of 5G

The global rollout of 5G will usher in a new age of connectivity. With speeds a hundred times faster than 4G technology and significantly reduced latency, 5G will be the single biggest opportunity—and challenge—for brands in 2020. The 5G conversation up to this point has been largely led by telecom companies like AT&T, Nokia, and Huawei. Marketers have talked about the power of IoT and connected devices, the benefits for autonomous vehicles, and the new potential of AR and VR. While many of us can’t agree on what…

Marchex Announces New Chief Product and Strategy Officer

Marchex, a leading conversational analytics company that connects the voice of the customer to your business, announced that it has hired Ryan Polley as Chief Product and Strategy Officer. In this role, Polley will lead Marchex’s product and engineering organizations. Marketing Technology News: TEKLYNX Awarded 2020 Stevie® for Historic Customer Service Achievements Polley has a deep background in developing and implementing product strategies at emerging technology companies. Prior to joining Marchex, he was most…

Agora.io Enables Application Developers to Create Inclusive and Accessible Online Experiences for Everyone

Apps developers use Agora's voice and video SDK to deliver digital experiences for all including those that are hard of sight and hearing Agora.io, the leading voice, video and live interactive streaming platform, is leading the charge on enabling developers to create truly inclusive and diverse applications for everyone to engage and interact in online communities everywhere, regardless of geographical or physical limitations. Agora and Doki Doki, a voice technology company, recently announced a partnership to work…

Vonage Partners with Communications Workflow Platform Whispir

Enables Automated, Personalized Interactions Between Businesses and Their Customers Vonage, a global business cloud communications leader, has announced its partnership with global communications workflow platform company Whispir. Leveraging Vonage's Voice, Video and Messaging APIs, Whispir's platform enables businesses to rapidly manage, automate and optimize their communication processes to connect more seamlessly with customers, with no software developer or designer skills required. The partnership between Vonage…

ConvergeOne Named XMedius’s 2019 Americas UC Voice Partner of the Year

ConvergeOne, a leading global IT services provider of collaboration and technology solutions, announced that XMedius has recognized ConvergeOne as its 2019 Americas UC Voice Partner of the Year. ConvergeOne received the award for its outstanding thought leadership, superior customer service, and extensive market expertise in XMedius solutions. XMedius also recognized ConvergeOne's shared customer-first approach, which is exemplified by ConvergeOne's 2019 Net Promoter Score (NPS) of 72. This score is three times the IT…