Workforce Engagement

Genesys honors organizations across the world for their innovation and dedication to reimagining the customer experience Genesys, a global cloud leader in customer experience orchestration, announced the winners of its 16th annual…
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Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection Calabrio, the customer experience intelligence company, has brought on Kristin Gaarder as its first chief human…
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Jacada, a leading provider of AI and RPA powered virtual assistants, recently released key insights on why contact center employees are stressed and how their stress negatively affects the customer experience. “We wanted to get an…
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Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex Calabrio, the customer experience intelligence company, announced that contact centers using Twilio…
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Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation (RPA) Jacada, Inc., a global pioneer…
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Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach UJET Inc., a leading provider of cloud contact center solutions, and Calabrio, the customer experience intelligence…
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Products #17 to #20 complete the Talkdesk 20-in-20 innovation program, confirming Talkdesk’s commitment to delivering a global, end-to-end CX solution on a single unified platform  Talkdesk completes ambitious 20-in-20 product launch…
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ZOOM International awarded for channel partnerships in the workforce optimization & contact center solutions space ZOOM International a worldwide leader in call recording, workforce optimization (WFO), and compliance software for the…
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Verint Systems Inc., The Customer Engagement Company, announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM) report*. Gartner indicates…
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Strategic acquisition comes as Five9 continues to accelerate enterprise cloud contact center adoption Five9, Inc., the leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire…
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ZOOM International, the leader in driving customer experience through the emotion of the customer, takes a major step in the Workforce Engagement Management market with the release of the Elevēo platform including the new Elevēo WFM. This…
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