Zendesk

AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders Zendesk's 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today's consumers demand AI…
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What can help marketers and advertisers drive better output when using AI? Steve Rotter, CMO at DeepL shares a few tips: ___________ Hi Steve, tell us about yourself, your time at DeepL and learnings from the B2B tech market in the last…
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Enhancements equip GoTo Connect with AI-driven customer interaction workflows, actionable customer data, and new tech integrations, enabling businesses to improve their customer experience GoTo, the company making IT management,…
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AI expert will advise on Zendesk industry-leading AI offerings Zendesk, the company providing the most complete AI solution for CX on the market, announced Lila Tretikov has joined its Board of Directors. Her appointment comes as the…
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HiHello, the world's first software platform for digital brand and identity, is thrilled to announce the addition of Shana Simmons and Eugenio Pace to its Board of Directors. Their appointments bring unparalleled expertise and strategic…
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Acquisition of Conversational AI Technology Company LoudnClear.ai Marks a Pivotal Step in Corporate Strategy, Offering the Most Predictive Modeling Platform for B2B SaaS RevOps Leaders Forwrd.ai, pioneering data-science…
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PolyAI, a leading global provider of enterprise voice assistants, has raised $50 million in a Series C round of funding. The round is backed by new investors Hedosophia, Nvidia's NVentures and Zendesk, with follow-on investments from Khosla…
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CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service Today at its Relate global conference, Zendesk announced the world's most complete service solution for the AI…
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New Tools Streamline Contact Center Workflows and Improve Agent and Customer Experiences Five9, provider of the leading CX intelligent platform, announced enhancements to its integration with Zendesk Talk Partner Edition…
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Leading CX innovator to deliver industry's most advanced AI agents and only complete CX platform for the AI-first era Zendesk announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most…
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Sinch AB (publ), which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that it has appointed Wendy Johnstone as Executive Vice President APAC and member of…
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CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences Zendesk announced it completed its acquisition of Klaus, the…
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Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities Zendesk today announced it has signed a definitive agreement to acquire …
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The sudden war in Israel this weekend has shaken up the worldwide business ecosystem. Israel, is a known martech and tech start-up hub with business interests across the globe. While the world's economy continues to watch as things…
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Company also launches capabilities to further secure data and ensure privacy in the evolving AI landscape Zendesk, Inc. announced market-leading customer experience (CX) generative AI advancements that allow companies to realize…
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Aware's AI Data Platform transforms digital workplace conversations on any collaboration platform into enterprise workflows that close the gap between analytics and operations. Aware, the AI Data Platform for powering enterprise…
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New PagerDuty Operations Cloud capabilities bridge the gap between customer service and technical teams for reducing costs and improving customer satisfaction PagerDuty, Inc., a global leader in digital operations management, today…
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Insight7, AI-powered customer intelligence platform, secures pre-seed funding and unveils new product capabilities, automating customer research with AI technology. Insight7, a US-based customer intelligence company, has closed a…
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From uncovering the latest on generative AI and it's capabilities to doubling down on the latest in conversational AI, catch what industry experts have to say about the future of marketing and tech in this weekly highlight: ___________…
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18 billion tickets and trillions of data points informing bots and generative AI will help every business deliver superior customer experiences Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an…
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