Browsing Tag

Zendesk

Zendesk Introduces New Partner Program to Give Partners More Tools to Improve Customer Engagement

Flexible, Value-Based Program Rewards Partners for Contributions and Capabilities Zendesk, Inc. announced a new Zendesk Partner Program to provide the skills, tools, and support Zendesk’s global ecosystem of partners need to help their customers deliver a better customer experience. The program is designed to enable partners to build an industry-leading customer experience practice and rewards partners based on competencies and results with a comprehensive certification program and incentives. At the same time, the…

MarTech Interview with Tom Keiser (Chief Operating Officer) and Elisabeth Zornes (Chief Customer Officer) at Zendesk

"In the APAC region, Zendesk's top customer wins include GroupOn, StashAway, Circles.Life, Grab, Ola, and FoodPanda to name a few."After attending the Zendesk Showcase at the Raffles Hotel, Singapore, I had the privilege of sitting down with Tom Keiser, Chief Operating Officer and Elisabeth Zornes, Chief Customer Officer, at their swanky, new Singapore office, which embodies their commitment of bringing Zen to the customer experience industry. Tell us about your role at Zendesk. Tom: I joined Zendesk three-and-a-half years…

MarTech Interview with Sandie Overtveld, VP APAC at Zendesk

"The expansion of our regional hub in Singapore is the next step in this continuing growth trajectory, Our Singapore product and engineering teams lead the end-to-end development responsibilities for Zendesk Chat." Why did you decide to expand your vision in developing tech talent in APAC? Do you have similar plans for other regions? Zendesk has seen consistently high growth in APAC - north of 30 percent year-on-year - since we opened our first regional office in Melbourne in 2011. Fast-forward to today, and we now have…

Zendesk Launches New Community Product, Gather, to Provide Trusted and Transparent Support at Scale

Companies Can Expand Support Channels and Improve Self-Service with Crowd Sourced Content Zendesk, Inc. announced the launch of Gather, a powerful new product that enables companies to provide trusted and transparent support to customers through online community forums. Gather creates a space where customers can engage with each other and company experts to offer guidance and insight beyond what a single customer support agent might be able to handle. “Customers expect relevant and real-time support, which can be…

Workato and Zendesk Collaborate to Bring Enterprise Automation to Critical Support Processes

Workato, the leading Enterprise Automation Platform, announced a collaboration with Zendesk, Inc. to bring customers enterprise grade integrations and automations between its customers’ key systems and Zendesk. As part of the collaboration, Workato has extended support for the new Zendesk Sunshine CRM with a pre-built connector as well as implemented a limited edition Introduction Package. There is a growing need for enterprises to continue providing better support experiences, a holistic view of customers, and innovative…

Zendesk Delivers the Future of Conversational Business With Sunshine Conversations

New Developer-First Platform Allows Businesses to Incorporate Social and Direct Messaging into All Customer Workflows Zendesk, Inc.  announced Sunshine Conversations, an API-based platform that allows businesses to integrate messaging via today’s most popular social channels and directly interact and transact with customers. Additionally, developers can build messaging into their own apps and services to ensure that customers can engage with companies over websites, social channels and private in-app messaging. With…

New PagerDuty Solution Lets Companies Get Ahead of Customer Issues by Unifying Customer Service, Engineering and IT Teams

New partnerships and integrations with Zendesk and Salesforce enable companies to automatically coordinate response between traditionally siloed teams to deliver better customer experiences PagerDuty, Inc., a global leader in digital operations management, announced PagerDuty for Customer Service to empower front-line customer service agents to solve issues faster and deliver better experiences to their customers. The solution, which consists of new partnerships and two-way integrations with Zendesk and Salesforce…

Zendesk’s Double-Digit Growth in APAC Cements its Commitment to Developing Tech Talent Across the Region

Zendesk Set to Further Expand Its Singapore Product and Engineering Teams, Fueled by a Renewed Partnership with the Economic Development Board Zendesk, Inc., a San Francisco-headquartered customer experience and engagement software company, has solidified its position as one of Asia Pacific’s (APAC) fastest-growing technology companies with the expansion of its Singapore office. Today, the company announced that in partnership with the Economic Development Board (EDB) it will invest in and develop local talent that will…

PanTerra Adds Another Cloud CRM to Out-of-the-Box Streams Integration

PanTerra Networks, a leading provider of unified cloud services for mid-market enterprises, announced expanded out-of-the-box integration with customer service and engagement platform, Zendesk.  Zendesk integration includes seamless click-to-dial from within Zendesk, instant in-coming call matching to existing client records, and support ticket creation on both in-coming and out-going calls from within the Zendesk interface. The application is currently available in the Zendesk Marketplace.  With our recent releases of other…

What Is AI Marketing and How It Impacts SaaS Cloud Industry?

AI Marketing is a combination of AI principles and applications directly applied to Marketing concepts to target, acquire and retain customers. In a short span of time, Artificial Intelligence and Machine Learning (AI ML) have become the central marketable assets for SaaS and Cloud businesses. "Technology Maturity" of the organizations which are already offering and leveraging AI ML and data infrastructure in the Cloud range from start-ups, to innovators and pioneers, to leaders and trend-setters. The worldwide…

MarTech Interview with Vanita Pandey, VP of Marketing at Arkose Labs

"While technology is key, it is the people and customers that make the work rewarding." Tell us about your role and journey into Technology. What inspired you to start at Arkose Labs? I am the VP of Marketing for Arkose Labs where I am responsible for establishing Arkose Labs’ global brand, driving demand and building the go-to-market strategy, as well as establishing the Product and Market positioning. Prior to Arkose Labs, I had the chance to work with some of the world’s biggest brands in payments as well as successful…

MarTech Interview with Chris Johnston, Founder and CEO at Adoreboard

"The development of AI and NLP starting to understand more how people think and act is really exciting." Tell us about your interaction with smart technologies like AI and Cloud-based computing platforms. As a consumer of technology, I see how smart technologies and Cloud-based computing platforms are being used every day. When I see predictive suggestions on email or simple courtesies coming through on the next actions such as our CRM or other tools that we're using I can see the real power and I think there are three key…

Zendesk Introduces WhatsApp for Zendesk in Asia

Integration with WhatsApp Business API Delivers on Zendesk’s Vision to Connect Customer Conversations Across Web, Mobile, and Messaging Zendesk, Inc. announced WhatsApp for Zendesk is now available across Asia Pacific (APAC). The new WhatsApp Business API connector, which was first announced at the company’s Showcase in Sao Paulo last month, will allow businesses to quickly and easily reach and respond to their customers using WhatsApp across the region. Zendesk offers the only trusted messaging solution that pulls in all…

TechBytes with Malcolm Koh, Customer Experience Strategist APAC at Zendesk

Tell us about your role and the team/technology you handle at Zendesk. As the Customer Experience Strategist and Customer-in-Residence for the Asia Pacific (APAC), my role is to step into the shoes of current and future Zendesk customers and partners to get a deep understanding of their business. This allows me to help them figure out how to optimize their customer experience (CX) strategy in ways that matter to their business. I start by understanding their CX strategy and then analyzing their business operations and…

Zendesk Introduces WhatsApp for Zendesk

New Whatsapp Business API Tool Delivers on Zendesk’s Vision to Connect Customer Conversations across Web, Mobile, and Social Messaging Zendesk, Inc. announced WhatsApp for Zendesk, a new WhatsApp Business API connector, that allows businesses to quickly and easily reach and respond to WhatsApp users. Zendesk offers the only trusted messaging solution that pulls in all customer conversations into a cohesive interface across web, mobile and social messaging. With these enhanced capabilities, Zendesk now powers even more…

Zendesk Releases Benchmark Reports on the Biggest Gaps in Customer Experience for Small and Midsize Companies

New Research Shows Fast Growing Small Businesses and Midsize Companies Are 40 to 60 Percent More Likely to Take an Omnichannel Approach to Customer Service Zendesk, Inc. released new research and insights from more than 9,000 small and midsize companies, analyzing the gaps between companies’ perceptions of the customer experiences they deliver and the reality. While results indicate differences in small and midsize businesses’ ability to meet the growing expectations of customers, one discovery is consistent:…

Zaius Begins Era of Service-Led Retail

Zaius B2C CRM Assists Zendesk-Powered Service Reps with an Augmented View of a Customer Including Interaction History, Predictions, and Personalized Product Recommendations At the Zendesk Showcase Zaius introduced Zaius for Service, a new product tailored for online retail service teams to gain full visibility of a customer's information, behaviors, and needs. Powered by Zendesk Sunshine and Zaius' proprietary customer data stitching and data science technology, service teams can now access the same customer insights and…

MarTech Interview with Agustin Esperon, Co-Founder at Wideo

"Video content has changed the way that companies communicate and promote their products and services." Tell us about your role and journey into Technology. What inspired you to start at Wideo? I’m one of the Co-Founders and Head of UX/Design. As a Graphic Designer and professional motion grapher, I’ve always been around technology. There is always a new tool or plug-in out there that you can use to get better results. Starting a few years ago, with the emergence of new technology startups and companies creating new…

Zendesk Expands Amazon Web Services Support to Make Customer Data More Actionable

Zendesk, Inc. announced the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon EventBridge. The Zendesk Events Connector allows companies to quickly and easily connect customer experience data to the AWS services that developers already use to improve their understanding of the customer journey. Modern customers expect their interactions with companies to be easy, personalized and responsive – all of which relies on accessing and understanding customer data. Built on the cloud, the…

MarTech Interview with Ken Brook, Founder and CEO at MetaX

"The Digital Advertising ecosystem is one of the most suitable environments for leveraging Blockchain transparency." Tell us about your role and journey into Technology. What inspired you to start at MetaX? I am the CEO and Founder of MetaX. I have been working in Advertising Technology since 2012. Prior to starting MetaX in 2016, I founded several Advertising Technology companies and through experience, learned the Digital Advertising industry was fundamentally flawed. I began exploring new ways of addressing the known…