TierOne Optimizes Business Productivity with Customer Portal Patent

The US Patent and Trademark Office (USPTA) has granted TierOne Patent No. 11228684 for the System and Method of Automated Customizable Portal Creation providing an effective way to consolidate service provider portals to business customers and to enable the creation of an effective open approach to future development.

Historically, service providers have created one-off solutions to each new “product” offered to the business market because of the complexity, and nature of business communication needs. This has created an unmanageable environment and a complex web of applications to navigate for the end business customer.

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“This is an example of the age-old paradigm that necessity is the mother of invention.”

— Prabu Mathiyalagan, Senior Product Architect of TierOne

This patent reinforces the unique technology provided by TierOne in consolidating this environment and providing a single portal to the end business customer that is increasingly demanding visibility and control of the services they purchase from service providers. Using the patented technology, a single portal instance may model complete independently branded businesses while maintaining full account, internal and external user secure separation within the system.

Prabu Mathiyalagan, Senior Product Architect of TierOne who co-invented this technology stated “This is an example of the age-old paradigm that necessity is the mother of invention. This technology answers the challenges of security and open architecture to ensure acceptance within the service provider and includes seamless integration of existing portals into this technology”.

By complementing and extending TierOne Commercial Portal™ capabilities, the patented portal technology helps companies deliver a seamless customer experience across all touch points inside and outside the service provider. Internal service provider groups can see and understand what the customer is experiencing by removing the traditional disconnect between the Communications Service Provider and the business customer.

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