Browsing Tag

Business Communication

LiveChat Adds Text Messages Integration to Its Customer Service Platform

LiveChat Software, a provider of a SaaS-based suite of products for managing business communication, now allows brands to send and receive text messages while contacting their customers through its chat software. The new solution combines LiveChat’s technology with the features of Twilio. Although people have different preferences when it comes to communication with businesses, the trend for using messaging platforms within customer service has increased over recent years. In addition to popular applications like Facebook…

Voodle Transforms Business Communication With Short Video App for Keeping Teams

Short Video App for Business Streamlines Workflows and Mitigates Video Conferencing Fatigue for Remote Workers Voodle, a next-generation short video app for business, built to help teams overcome the challenges of the new workplace by transforming the way information is shared and discovered across an organization, is now available for free in the Apple App Store. With business offices all over the world upholding social distancing and remote working practices, the Voodle platform helps teams stay aligned and connected by…

net2phone Introduces Huddle Video Conferencing

Powerful, Secure Video Collaboration Tool is Free for net2phone Clients During the COVID-19 Pandemic net2phone, a global provider of cloud communications solutions to businesses, today announced the accelerated release of Huddle, a secure, feature-rich, high-definition video conferencing solution that is fully integrated with net2phone's cloud communications service.  net2phone is offering Huddle to its clients worldwide for free during the COVID-19 crisis. "net2phone has always been a powerful tool for business…

Crunch Selects Vonage to Transform Business Communications

Vonage, a global business cloud communications leader, today announced that online accounting software provider Crunch has implemented Vonage’s fully-integrated contact centre and unified communications solutions to better serve its growing customer-base by delivering exceptional experiences. Crunch Selects Vonage to Transform Business Communications With more than 10,500 clients, Crunch provides unlimited accountancy support for sole traders, freelancers, contractors, small businesses and startups. Following a market…

Brightcove Launches Business Continuity Suite to Help Securely Manage Business Communication

Brightcove Continuum is a robust technology suite with live and on-demand solutions to enable secure internal communications, quality live streaming, and video communications Brightcove Inc., the leading provider of cloud services for video, announced Brightcove Continuum, a new business continuity suite to support business communication functions across the enterprise. By leveraging live and on-demand streaming services, organizations can employ the use of video to stay connected to employees and customers. Launching…

Mitel Helps Organizations Improve Emergency Responsiveness and Security Through Advanced Collaboration Capabilities

Enhanced mass notification portfolio seamlessly links communications systems, event triggers and people to keep everyone informed, safe and connected Public safety, regulatory requirements and changing workflow and communications dynamics require a new and more cohesive approach to facilitating mass communications. Mitel’s mass notification solutions provide a wide range of features and modes of communications to meet the needs of a mobile-first and IoT-connected world. Mitel’s mass notification technology moves…

How to Use Text Messaging to Go from Cold Calls to Warm Calls

Decades ago, the phone ringing created a brief rush of excitement. When there was no caller ID or list of saved contacts, answering the phone before the final ring was a must. While this excitement likely stemmed from the anticipation of connecting with a close friend or family member, businesses jumped on the opportunity to make the 10-digit phone number another touchpoint. Cold calls and robocalls picked up steam in the 1980s and while they had their brief stint of success, their effectiveness is quickly dwindling.…