Immerss Unveils Video Commerce Clienteling for Shopify

Enables merchants to create an in-person shopping experience online

Immerss, a pioneer in live video ecommerce, announced that the Immerss “Shop Live” app is now available in the Shopify App Store. Immerss is a first-of-its-kind truly shoppable live video and chat platform that enables Shopify merchants of all sizes to create an in-person virtual shopping experience that consumers want while shopping online.

Online shoppers are connected to a sales associate via live shoppable video and guided through their purchase all the way to a check-out. Merchants using Immerss see a significant increase in customer engagement, see measurable uplift in AOVs, and lower returns.

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The Immerss app offers 1-to-1 live commerce in three ways: live video co-shopping, shoppable chat, and outbound clienteling. Here is how all three features work.

  • Live Video Co-Shopping – Live video enables merchants to shop face-to-face with online customers and provide an elevated level of service with no downloads required for the customer. This virtual in-store experience dramatically improves the customer’s journey and brand’s bottom line.
  • Shoppable Chat – The Immerss “Shop Live” widget is branded to each merchant’s colors and placed on their website. When a shopper clicks the widget, they are connected with an associate in a chat experience unlike any other. Associates are able to see what items the customer has viewed before starting the chat session and then suggest products to guide their shopping journey.
  • Outbound Clienteling – The app can also be used as a clienteling tool for merchants. This feature enables merchants to contact their customers via SMS messaging, share new products, or schedule a 1-to-1 call with all sales activity tracked.

“What’s missing from eCommerce is a live sales associate who can talk more about how products look, feel and fit, upsell customers and help people shop,” said Arthur Veytsman, co-founder and CEO at Immerss. “Live video commerce is rapidly emerging and redefining how brands and retailers interact with their customers to provide an elevated online shopping experience.”

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