ID.me Helps States Release Blocked Unemployment Claims with Fast Identity Verification

Federally Certified Solution Enables Agencies to Verify All Eligible Applicants Online

ID.me, a federally certified identity verification platform, is helping state unemployment agencies release unemployment benefits to blocked applicants and accelerate processing of new applications. Several hundred thousand unemployment applicants have not received unemployment benefits months after applying as record-high claim volumes and large-scale fraud schemes have overwhelmed labor agencies in many states. ID.me’s solution creates a virtual express lane for all eligible applicants to verify identity online. Due to ID.me’s No Identity Left Behind initiative, all claimants can verify their identity online in minutes.

Unlike traditional online identity verification technology that relies heavily on an individual’s credit history, ID.me’s solution is designed to serve all demographics, including young adults, recent immigrants and lower income citizens. As a result, ID.me is able to process 100% of eligible claimants. Claimants begin with a self-service process that lets them verify with their phone and a government ID. Individuals who are unable to complete the automated workflow are automatically routed to ID.me’s Virtual In-Person Proofing process, which consists of a video chat interaction with a US-based ID.me agent to virtualize an in-person verification event. The technology first debuted at the US Department of Veterans Affairs in 2018 and proved enormously successful.

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“Online identity verification processes already discriminate against less affluent populations due to their dependency on credit history. The current unemployment crisis precipitated by COVID-19 adds insult to injury as many workers find they are unable to verify their identity online,” said Blake Hall, CEO and Founder of ID.me. “Our No Identity Left Behind pledge ensures all claimants have equitable access to online services while also preventing fraud.”

ID.me’s identity verification solution is certified at the federal government’s highest level of assurance for remote consumer-facing identity proofing (NIST 800-63-3 IAL 2/AAL2). The solution leverages machine vision, biometrics, artificial intelligence and integrations with mobile network operators to verify the authenticity of government IDs and mobile devices. Already deployed in the states of California and Florida as well as at Veterans Affairs, Social Security, Treasury and hundreds of other organizations, ID.me has verified more than 25 million users with 60,000 new users signing up each day. ID.me’s Identity Network includes a variety of services spanning government benefits programs, healthcare, financial services and electronic prescribing of controlled substances.

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ID.me simplifies how individuals prove and share their identity online. Our next-generation identity platform provides identity proofing, authentication and group affiliation verification for organizations across sectors. ID.me’s technology meets the highest federal standards for online identity proofing, authentication, KYC and AML requirements and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. More than 25 million users and over 450 organizations use ID.me to verify identity, including healthcare organizations, federal and state government agencies, financial institutions, retailers and nonprofits.

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