The company's native, flexible product portfolio presents a full set of integration capabilities to empower clients to offer consistent customer experiences Based on its recent analysis of the European Contact-Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes Content Guru Ltd. with the 2020 European Technology Innovation Leadership Award. Its storm® ecosystem brings together intelligent automation, a wide array of third-party systems integrations, omnichannel engagement capabilities, and unique…

LogMeIn’s GoToConnect Support Center is designed for distributed sales, service and support teams and can be deployed the same day LogMeIn, Inc. announced a new offering in the Contact-Center-as-a-Service (CCaaS) space with the launch of GoToConnect Support Center. Support Center provides CCaaS functionality in an affordable and easy-to-deploy way that brings contact center capabilities to virtually any business. In times of disruption and crisis like what most of the world is experiencing with COVID-19, it is more…

Launches MiCloud Engage Contact Center and Newest Version of MiCloud Flex Mitel is giving businesses more ways to keep up with ever-rising customer expectations through the introduction of MiCloud Engage Contact Center, a highly-insightful Contact Center-as-a-Service (CCaaS) platform, and the latest release of MiCloud Flex, a Mitel flagship UCaaS solution. Entirely over-the-top with no software or equipment to deploy, MiCloud Engage Contact Center works with any call control platform and integrates with a wide range of…

Serenova's Skylight: A New Agent Experience Extends CxEngage's Omnichannel Functionality to CRM for Increased Agent Productivity and a Personalized Customer Experience Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, released Skylight for CRM with key integrations to Salesforce and Zendesk. The all-new agent experience, included in the latest release of CxEngage, embeds omnichannel interaction and routing capabilities directly into the customer relationship management…

Windstream Enterprise (WE), a managed communications services provider, announced organizational changes to its channel partner program. Brad Smith, currently vice president – Indirect Sales at Windstream Enterprise, has been promoted to head of Strategic Channels. "Brad has led award-winning national sales teams for large communications companies. His promotion to Channel Chief ensures the significant momentum, gained through our Channel Integration initiative, will continue to grow and foster collaboration with WE…

Bandwidth, a leading enterprise cloud communications company announced it has signed a definitive agreement to acquire Voxbone, an international enterprise cloud communications leader, for an enterprise value of €446 million EUR, representing a multiple of approximately six times anticipated Voxbone 2020 revenue. Voxbone has been majority-owned by Vitruvian Partners, a leading growth- and technology-focused investment firm headquartered in London, UK, since 2015. Voxbone is a leading European-based communications platform…

Dialpad, Inc., the AI-powered cloud business phone and contact center provider for modern businesses, announced $100 million in Series E funding. The round reflects the strength of both Dialpad's business and the strategic role that best-in-class work from anywhere communications tools are playing for businesses worldwide. OMERS Growth Equity led the round, with participation from existing investors including Andreessen Horowitz, GV, ICONIQ Capital, Felicis Ventures, Section 32 and Work-Bench. In total, Dialpad has raised …

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for unified communication (UC) systems, enabling streamlined contact center communications for enhanced customer experience. The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 10298752B1 on May 21, 2020. The invention intelligently routes inbound communication requests based on recorded user history. This user history is also forwarded to contact center agents in a…

UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, announced it is extending its partnership with Zendesk, Inc. by making its all-in-one contact center solution available on the Zendesk Marketplace. By joining the marketplace as a Zendesk Talk Partner, UJET makes it even easier for Zendesk partners to deploy UJET preconfigured with Zendesk connectors so customers can seamlessly integrate UJET’s real-time data and patented Smart Actions into its contact center technology stack.…

CXone ranks top in both current offering and strategy, earns highest possible scores in 29 of the 33 criteria NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been recognized as a leader for Cloud Contact Centers by Forrester Research. The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020 report identifies CXone among the most significant cloud contact center platforms in the market, with CXone receiving the highest possible…

Talkdesk makes waves with Talkdesk CX Cloud earning highest possible scores in 12 criteria Talkdesk is a Leader in CCaaS Providers, Q3 2020 evaluation 10 CCaaS providers were evaluated on current offering, strategy and market presence. Talkdesk earns highest possible score in 12 criteria Talkdesk, Inc., the cloud contact center for innovative enterprises, announced it is a Leader in The Forrester Wave™: Contact-Center-as-a-Service (CCaaS) Providers, Q3 2020, published by Forrester Research. The Forrester Wave…

Genesys Cloud received highest scores possible in geographic strategy and execution, product vision and partner ecosystem Genesys, the global leader in cloud customer experience and contact center solutions, has been named a Leader for its Genesys Cloud™ platform in "The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020" report. The report takes a deep dive into the CCaaS market, assessing how 10 top providers stack up in a 33-criterion evaluation across three categories: current offering, strategy and…

NetFortris Inc., an international provider of managed cloud communications solutions and network services, announced that Shawn Berry, an 18-year veteran of IT and telecom channels sales, has been promoted to Vice President of Channel Sales, U.S. In his new role, Berry will lead the NetFortris U.S. Channel Sales Team in delivering enterprise-class cloud-based unified communications as a service (UCaaS), contact center as a service (CCaaS) and software-defined wide-area networking (SD-WAN) solutions to NetFortris partners…

Next-Gen CCaaS and CRM Providers Join Forces to Provide Businesses with Cutting-Edge, Reliable, and Scalable Customer Service and Support UJET Inc., the ultra-modern cloud contact center for customer-focused enterprises, announced a partnership with Kustomer, to offer businesses UJET’s cloud-native, multimodal omnichannel contact center solution, seamlessly alongside the standout experiences and omnichannel interactions of Kustomer’s SaaS CRM platform. The partnership brings both UJET and Kustomer’s human-centric and…

Kandy acquisition adds industry-leading proprietary, multi-tenant cloud communications platform Combination creates a comprehensive suite of Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) capabilities American Virtual Cloud Technologies, Inc. and Ribbon Communications Inc.  announced they have entered into a definitive agreement for AVCtechnologies to acquire Kandy Communications, an industry-leading proprietary, multi-tenant, highly…

Integration to combine UJET’s next-generation cloud-native contact center solutions with Acqueon’s omnichannel campaign management software UJET Inc., the ultra-modern cloud contact center for customer-focused enterprises, announced its integration with Acqueon, a provider of cross-proactive conversational engagement software for sales, service, and collections, to help businesses proactively curate and construct multimodal omnichannel customer journeys that increase agent efficiency and drive meaningful customer…

Growing consumer appetite for digital experiences during pandemic sees brands shifting strategies and adopting new tools Infobip, a global cloud communications company that provides messaging solutions for advanced customer engagement, identity authentication and security, released data showing that COVID-19 is driving businesses to invest in long-term digital solutions with a focus on SMS messaging and omnichannel communication solutions. Infobip has been tracking how its clients are engaging in new ways with customers…

Series C funding brings Talkdesk valuation to more than $3 billion, reflects strong investor confidence and highlights the strategic role of superior customer experience among top global brands Talkdesk, Inc., the cloud contact center for innovative enterprises, announced $143 million in Series C funding from a combination of new and existing investors. The amount raised, and the company’s valuation of more than $3 billion, reflects both investor confidence in Talkdesk’s business and the strategic role that superior…

The United Kingdom is revolutionizing their contact tracing program with innovative contact center technology to contain the spread of COVID-19 while ensuring the safety of their employees through cloud-based remote workforce technology Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced today that it was deployed by the United Kingdom for citizen outreach and contact tracing during the COVID-19 pandemic. The UK National Health Service (NHS) launched a…

Navisite transitions its Microsoft 365 small business accounts to leading cloud software company Intermedia; users now have the ability to easily add an affordable set of complementary cloud products to their existing services, including email security, archiving, file sharing, voice, contact center, and video conferencing Intermedia, a leading cloud communications and collaboration solutions provider to businesses and the partners that serve them, announced that Navisite, a managed cloud service provider that accelerates…