Integrations with Genesys Cloud CX and Amazon Connect drive real-time benefits across agent guidance, onboarding, training and more CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new…
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Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognized as a leader in growth and innovation in the latest Frost & Sullivan Radar for the European Contact…
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Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognised as a leader in growth and innovation in the latest Frost & Sullivan Radar for the European Contact Center as…
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The Vonage Communications Platform accelerates innovation for the Company and provides deeper customer engagement with integrated multi-channel solution Vonage , a global leader in cloud communications helping businesses accelerate their…
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There’s more: Edify teams up with Google for a speaking session on Optimizing Your CX and EX for a New Generation of Workers and Buyers Edify Labs (edify.cx), the customer experience software company that makes business…
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8x8, Inc., a leading integrated cloud communications platform, announced the first financially-backed, platform-wide 99.999 percent global uptime SLA across an integrated cloud UCaaS and CCaaS solution, setting a new industry benchmark for…
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Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, announced it leads the contact center industry in 16 reports across seven categories of the G2 Summer 2021 report. The categories include: Contact Center…
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This latest partner announcement continues the acceleration of the Five9 partner footprint within and outside of the US, with a particular focus on EMEA. Five9, Inc., a leading provider of the intelligent cloud contact…
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Outscores 13 competitors in overall performance for product and customer experience Independent assessment by Ventana Research uses weighted analytic methodology to aid buyers in contact center purchasing decisions Index debut…
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Ultra-Modern Contact Center Unifies Enterprise Customer Data with Oracle Cloud CX Service for a Single Source of Truth and more Intelligent Customer Experience UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center, and a…
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UJET CCaaS Cloud Contact Center Now Available on Oracle Cloud Marketplace for a Single Source of Truth and more Intelligent Customer Experience using Enterprise Customer Data UJET Inc., the world’s first and only CCaaS 3.0 cloud contact…
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The company's native, flexible product portfolio presents a full set of integration capabilities to empower clients to offer consistent customer experiences Based on its recent analysis of the European Contact-Center-as-a-Service (CCaaS)…
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LogMeIn’s GoToConnect Support Center is designed for distributed sales, service and support teams and can be deployed the same day LogMeIn, Inc. announced a new offering in the Contact-Center-as-a-Service (CCaaS) space with the launch of…
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Launches MiCloud Engage Contact Center and Newest Version of MiCloud Flex Mitel is giving businesses more ways to keep up with ever-rising customer expectations through the introduction of MiCloud Engage Contact Center, a…
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Serenova's Skylight: A New Agent Experience Extends CxEngage's Omnichannel Functionality to CRM for Increased Agent Productivity and a Personalized Customer Experience Serenova, a leading contact center-as-a-service (CCaaS) and workforce…
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Latest collaboration between NICE and Cognizant opens up growth opportunities in CX, WFM, and digital transformation NICE announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX)…
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AI-powered support platform to introduce SMS business texting features to optimize the customer experience Capacity, the AI-powered support automation platform, announced the acquisition of Textel, a cloud-based texting platform. With the…
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TTEC Digital recognized as CCAI Platform launch partner TTEC Holdings Inc.,one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced the expansion of its…
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Genesys, a global cloud leader in experience orchestration, announces changes to its executive leadership team. Olivier Jouve transitions to the company's Chief Product Officer (CPO) from Executive Vice President and General Manager of…
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Enlighten XO advanced AI builds smart self-service, delivering CXi through a unified suite of applications on the CXone platform NICE announced that Speech Technology magazine has named NICE a 2022 Top Ten Speech Industry award …
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