Ultra-Modern Contact Center Unifies Enterprise Customer Data with Oracle Cloud CX Service for a Single Source of Truth and more Intelligent Customer Experience UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center, and a member of the Oracle PartnerNetwork (OPN), today announced its integration with Oracle Cloud CX Service and its availability on Oracle Cloud Marketplace. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners. Marketing…

UJET CCaaS Cloud Contact Center Now Available on Oracle Cloud Marketplace for a Single Source of Truth and more Intelligent Customer Experience using Enterprise Customer Data UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center, and a member of the Oracle PartnerNetwork (OPN), today announced its integration with Oracle Cloud CX Service and its availability on Oracle Cloud Marketplace. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.…

The company's native, flexible product portfolio presents a full set of integration capabilities to empower clients to offer consistent customer experiences Based on its recent analysis of the European Contact-Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes Content Guru Ltd. with the 2020 European Technology Innovation Leadership Award. Its storm® ecosystem brings together intelligent automation, a wide array of third-party systems integrations, omnichannel engagement capabilities, and unique…

LogMeIn’s GoToConnect Support Center is designed for distributed sales, service and support teams and can be deployed the same day LogMeIn, Inc. announced a new offering in the Contact-Center-as-a-Service (CCaaS) space with the launch of GoToConnect Support Center. Support Center provides CCaaS functionality in an affordable and easy-to-deploy way that brings contact center capabilities to virtually any business. In times of disruption and crisis like what most of the world is experiencing with COVID-19, it is more…

Launches MiCloud Engage Contact Center and Newest Version of MiCloud Flex Mitel is giving businesses more ways to keep up with ever-rising customer expectations through the introduction of MiCloud Engage Contact Center, a highly-insightful Contact Center-as-a-Service (CCaaS) platform, and the latest release of MiCloud Flex, a Mitel flagship UCaaS solution. Entirely over-the-top with no software or equipment to deploy, MiCloud Engage Contact Center works with any call control platform and integrates with a wide range of…

Serenova's Skylight: A New Agent Experience Extends CxEngage's Omnichannel Functionality to CRM for Increased Agent Productivity and a Personalized Customer Experience Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, released Skylight for CRM with key integrations to Salesforce and Zendesk. The all-new agent experience, included in the latest release of CxEngage, embeds omnichannel interaction and routing capabilities directly into the customer relationship management…

8x8, Inc., a leading integrated cloud communications platform, today announced the appointment of Walt Weisner as Chief Customer Officer, effective today, reporting to CEO Dave Sipes. Weisner is a seasoned customer care leader in the SaaS industry, who will be responsible for the end-to-end experience for 8x8 customers globally, overseeing professional services, implementation, and customer support and enablement. Marketing Technology News: InMobi Appoints Krista Thomas Senior Vice President and Global Head of Marketing…

New executives will focus on product unification and customer success in the future of hybrid work Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced two additions to its executive team. Brian Peterson, co-founder of Dialpad and Senior Vice President of Engineering has been promoted, becoming Dialpad’s first Chief Technology Officer (CTO). Jason Yang, Dialpad’s Senior Vice President of Marketing and Business Operations, is also stepping into a brand-new role for…

Integrated Services Enable Paradigm Clients to Deploy Award-Winning, Hybrid Work Technologies Evolve IP®, a leading international service provider of Work Anywhere™ solutions, today announced that Paradigm Technology Group, an IT services distributor, has joined its partner program. Based out of Chicago, IL, Paradigm has expertise in managed services/ managed IT, voice and data solutions, and cloud. The firm works with customers internationally across every vertical, with large practices in healthcare, financial, and…

Contact center platforms that have built-in CRMs are the solution to improving both agent and customer experience LiveVox, Inc. (“LiveVox”), a leading cloud-based provider of customer service and digital engagement tools, recently commissioned Forrester Consulting to evaluate how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes. For the study, Transform The Agent And Customer Experience Using Contact Center Solutions With…

8x8, Inc. , a leading integrated cloud communications platform provider, has announced the launch of a distribution agreement with Westcon, the leading international technology distributor. The partnership, which becomes effective initially in the UK and Ireland this month, will allow 8x8 to expand its global footprint, while also providing Westcon’s partners with a best-in-class UCaaS and CCaaS public cloud solution via a wholesale model. John DeLozier, Senior Vice President & Global Channel Chief at 8x8, Inc., says:…

UCaaS and CCaaS leader deepens executive bench to amplify brand awareness and drive company growth strategy Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced the appointment of two executives: Morgan Norman as Chief Marketing Officer (CMO) and Tasha Liniger as Chief Human Resources Officer (CHRO). The executive appointments come on the heels of a tremendous year for Dialpad including a $126M Series-E funding round, partnership with T-Mobile for Business, and…

More than One Third of London’s Borough Councils Now Using 8x8 Integrated Cloud Contact Centre and Communications Services to Enhance Employee and Customer Engagement 8x8, Inc., a leading integrated cloud communications platform provider, today announced that Harrow Council has deployed the 8x8 integrated cloud contact centre and communications product as part of its digital transformation agenda to enhance the delivery of essential services for its more than 240,000 residents. Marketing Technology News: Diving into…

New 8x8 Cloud Solution Allows Organizations to Seamlessly Integrate Customer Engagement and Global Telephony Capabilities with Microsoft Teams 8x8, Inc., a leading integrated cloud communications platform, today announced the availability of 8x8 Contact Center for Microsoft Teams, which is certified to integrate with Microsoft Teams. The 8x8 cloud contact center and communications product delivers an easy-to-administer, integrated customer engagement and global telephony direct routing solution that allows…

Company accelerates momentum with T-Mobile collaboration, AI innovation and contact center adoption Dialpad, Inc., the modern business communications platform powered by AI, saw record growth over the past 12 months, underscored by a successful Series-E funding round, surpassing the critical SaaS milestone of $100M in ARR, and securing a major collaboration with T-Mobile for Business. Ten years after the company was founded, and accelerated by the shift to a distributed workforce, Dialpad is one of the …

GoToConnect announces new bundling with LogMeIn products LastPass, GoToWebinar, GoToAssist, GoToRoom, and contact center offerings plus new features to empower customers to connect from anywhere LogMeIn, Inc., makers of remote and flexible work tools enabling the work-from-anywhere era, has released major updates to its Unified Communications & Collaboration (UCC) product, GoToConnect, including a refreshed mobile experience, updates to its Cloud Contact Center as a Service (CCaaS) solutions, new native integrations…

CXone customer experience platform acknowledged for growth excellence and strategy innovation NICE announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Awards, as well as the 2020 European Contact Center as Service Competitive Strategy Innovation and Leadership Award by analyst firm Frost & Sullivan. These recognitions in the European and Australian markets underscore the agility and flexibility of NICE inContact CXone, a…

Announcement is next strategic phase in combining innovative cloud contact center and video meeting solutions for the new hybrid work paradigm CEO move follows recent hires of Ashish Seth as general manager of contact center solutions from NICE inContact and other sales and marketing executives from Talkdesk and Vonage Lifesize, Inc., a leader and global provider of cloud contact center and video meeting solutions in over 100 countries with 1700 channel partners, announced that its board of directors has appointed 30-year…

The diversity of its solutions, customer focus, and deep customization help it fill the white spaces in the market and expand in diverse industries Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes inConcert with the 2020 European Enabling Technology Leadership Award. Its keen understanding of market dynamics, customer demands, and industry Mega Trends has helped the company design a remarkable product portfolio and position itself as an industry…

Predictive Routing, Data Unification, and Conversational AI Power UJET’s Virtual Agent for Increased Contact Center Efficiency and More Natural Customer Experiences UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its AI-Powered Conversational CX, UJET Virtual Agent with Google Cloud Dialogflow CX. UJET’s solution will be available on the Google Cloud Marketplace, making it easier for Google Cloud customers to…