The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading CX Management Service providers  7.ai, with its comprehensive technology customer experience management, receives strong…
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The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading CX Management Service providers  Datamatics, with its comprehensive technology Customer Experience Management, receives…
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Key takeaways Datamatics provides a superior customer experience to its partners through an inherent amalgamation of the domain, digital and data. Datamatics' propriety AXIS framework aims at 'Creating Superior Customer…
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Brands such as Nespresso, L’Oreal, Clarins, MetLife, BRP and Hilti among first customers The SKEEPERS Group, provider of people-smart SaaS solutions that enable brands to generate value for and from their customers, has launched a new…
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Messenger Channel offers, freedom, flexibility Customer experience management pioneers SANDSIV announce a major upgrade to its flagship sandsiv+ platform. Messenger Channel replaces sandsiv+’s popular SMS Channel, adding support for…
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AI in Customer Experience: ASAPP Scoops $185 Million Funding to Secure CX Innovations. Leading AI research firm, ASAPP is taking rapid strides in the field of AI-native technology for Customer Experience and Agency Automation.…
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In the last 18 months, we have seen numerous B2B commerce partnerships and M&As in the CX economy that are pushing the envelope on martech. And today, we have an update for CRM specialists who are looking to heighten their results using…
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The Clemson University Tigers and SponsorCX announce a partnership that enhances the way the athletic department will manage sponsor relationships going forward. Through this partnership, SponsorCX will provide its software services to the…
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-ABPM Membership is Comprised of Top-Tier Enterprises Including More Than 100 Fortune 500 Companies -Inpixon's Event Platform to be Exclusively Utilized for all ABPM Events Including Conferences, Workshops, and Member Meetings Inpixon ,…
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New Voxco CX leader Anne Sobecki brings over a decade of experience in customer experience strategy & solutions  Voxco Survey Software, a global leader in cloud and on-premise omnichannel survey software, announced the appointment of…
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SponsorCX, a sponsorship management technology company that has been changing the way sponsorships are managed, announced the successful completion of its Angel round of financing through Peak, one of the most successful Angel tech…
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Surveys can be intuitively built and published in less than 60 seconds. Important real-time customer feedback helps organizations keep finger on the pulse. Enhanced distribution tracking and list syncing enables organizations to use…
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New features allow for real-time insight and smoother project management. GuideCX, the premier client onboarding software, is improving its platform for business professionals everywhere with new time-tracking and resource-management…
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CXone recognized for innovative features and services supporting contact center agility and business continuity designed for today’s work from anywhere requirements NICE announced that it has been selected as the winner in the…
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Global food giant chooses Bright Pattern to unify interactions across channels and business units for their Latin American contact center operations Bright Pattern, a leading provider of AI-powered cloud contact center software, has been…
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BryterCX, a tech innovator providing advanced customer journey management solutions, announced that it has secured one of the largest U.S. banks as a client this month. The bank competitively selected BryterCX due to its 17 years of deep…
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Robust revenue growth of 55% (FY2019 to FY2020) propels TELUS International to a top 10 position on the 2021 Everest Group BPS Top 50 List TELUS International , a leading digital customer experience (CX) innovator that designs, builds and…
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8x8's portfolio and strategy, supported by its integrated cloud communications and contact center services platform, provide businesses with great flexibility and robust productivity benefits Based on its recent analysis of the global…
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Boomtown, the customer experience management company, announced the general availability of their new flagship CXM platform, CXMEngine. CXMEngine starts where CRM systems end, enabling enterprises to orchestrate customer journeys across…
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 Award highlights all-around excellence including in defining a new CX standard, enabling digital fluency, engaging and driving staff to be brand ambassadors and embedding AI everywhere. iQor, a managed services provider of…
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