Zammo.ai Revolutionizes Customer Engagement for Businesses with the Introduction of the World’s First No-Code, Cross-Platform…

Zammo.ai, the company accelerating the transition to the voice economy, announced the world's only no-code, conversational AI platform. The Zammo conversational AI platform allows businesses to engage and transact with customers on voice assistants, interactive voice response (IVR)/telephony, and popular chatbot channels. The platform eliminates time-consuming and cost prohibitive service contracts that until now, have prevented businesses from embracing conversational AI technology. Marketing Technology News: OneTrust…

LivePerson And Tech Mahindra Announce Partnership Bringing The Power Of Conversational AI To Brand-Consumer Communications

Customer experience leaders combine conversational AI and digital services, empowering brands to connect with customers on their preferred messaging channels LivePerson, Inc, a global leader in Conversational AI, and Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, today announced a new partnership to help brands deliver end-to-end marketing, sales, and customer service solutions by connecting with their customers via AI-powered messaging.By…

Anexinet Launches Conversational AI Solution, Enabling Natural Language Interactions via Highly Intelligent Virtual Agents

New Partnership With Industry Leader Amelia Provides AI Foundation for Company’s Latest Offering Anexinet Corporation, a leading provider of digital business solutions, announced its partnership with Amelia, an IPsoft Company, the largest independent leader in enterprise Artificial Intelligence (AI). In conjunction with their licensed, innovative AI solution, the partnership enabled Anexinet to launch its newest kickstart: Conversational AI Strategy & Roadmap. This three-week program jumpstarts every organization’s…

SugarCRM Users Can Now Utilize Exceed’s Conversational AI to Automate Lead Qualification

The integration enables marketing and sales teams to tap into Exceed's lead engagement and qualification technology to increase revenue generation from current pipelines Exceed ai Inc., a leading provider of marketing and sales Automated AI solutions, has announced their newest integration with SugarCRM, CX platform that delivers on high-definition customer experience. SugarCRM is the recent CRM to integrate with Exceed, following Salesforce, Oracle, HubSpot, Marketo, Zoho and more. With 80 percent of new leads never…

Ada’s Industry Leading Conversational AI Chatbot Now Available on Salesforce AppExchange

Ada Enables Scalable, Personalized, and Automated Customer Experiences at Scale Ada, the market leader in Automated Customer Experience (ACX), announced that its conversational AI chatbot is now available in the Salesforce AppExchange, a leading enterprise cloud marketplace. Ada’s Salesforce strategy is designed to bring the power of accessible AI to organizations seeking to deliver best-in-class customer experiences. The company has long partnered with Salesforce to enable customers to deliver personalized, automated…

Cognigy and Telekom Partner on Conversational AI

Cognigy, a global leader in Conversational AI, and Telekom, a leading telecommunications provider, announced a new partnership aimed at improving the customer journey through greater automation in customer service. With its Conversational AI Suite, Telekom offers artificial intelligence (AI) solutions individually tailored to customer concerns in collaboration with leading technology partners. Marketing Technology News: FedEx to Acquire ShopRunner to Expand E-Commerce Capabilities “Our AI solutions support the customer…

Satisfi Labs Partners With Experience Columbus As First DMO To Bring Conversational AI To Visitors

Experience Columbus enables Interactive Answer Engines through Satisfi Labs to provide tech-first support this holiday season and all year round Satisfi Labs and Experience Columbus, announced a new partnership to expand a virtual assistant across chat for the city of Columbus. Initially launching in the summer of 2020, this offering enhances planning and discoverability of the City of Columbus, Ohio. The integration of Satisfi Labs' conversational AI platform will allow Destination Marketing Organizations (DMOs) to provide…

LivePerson’s 2020 Consumer Preferences for Conversational Commerce Report Reveals Skyrocketing Demand for Messaging and Conversational…

Survey examines consumer attitudes toward conversational commerce 85% of consumers worldwide would like to message with brands, up from 65% last year 75% report they'd spend more with brands that offer messaging, up from 49% LivePerson, Inc., a global leader in conversational AI, announced the findings of its 2020 Consumer Preferences for Conversational Commerce report examining consumer attitudes and preferences around brand interactions, messaging, and conversational AI and commerce. The survey of more than 5,000 adults…

Boost.ai Expands Conversational AI Platform Functionality with Zendesk Integration

Zendesk Customers Can Take Advantage of Boost.ai’s Market-Leading Self-Learning AI to Develop and Deploy Artificially Intelligent Virtual Agents in Less Than 10 Days Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, announced the ability to integrate its user-friendly conversational AI platform into Zendesk, Inc.’s flexible and powerful customer engagement software. Available now on the Sunshine Conversations marketplace, the new integration gives Zendesk’s 160,000+ customers access to…

Socialbakers Adds Conversational AI Chatbots to Its Marketing Platform

AI chatbot technology automatically identifies and answers frequently asked queries, it provides seamless escalation to customer care agents and increases both customer satisfaction and agent productivity Socialbakers, the leading AI-powered social media marketing platform, announced that it has integrated conversational AI chatbot technology into the Socialbakers Suite. The addition of conversational AI chatbots enables marketers to automatically identify unanswered questions and instantly respond to frequently asked…

LivePerson Announces Executive Hires to Further Accelerate Conversational AI Growth, Scale, and Partnerships

Andrew Hamel, EVP, Operations and Emerging AI Businesses, and Shani Higgins, SVP, Global Partnerships, join executive team LivePerson, Inc., a global leader in Conversational AI, announced the hiring of Andrew Hamel as EVP, Operations and Emerging AI Businesses, to lead day-to-day operations with a focus on optimizing the company's ability to grow and scale, and Shani Higgins as SVP, Global Partnerships, to lead LivePerson's holistic partnership strategy. Consumers are driving a massive structural shift to remote,…

Amelia Launches Digital Employee Builder to Democratise Conversational AI

The Digital Employee Builder lowers technical barriers for implementing conversational AI agents and dramatically compresses time-to-value Amelia, an IPsoft Company, is announcing the launch of its Digital Employee Builder that will democratize the creation of intelligent conversational agents by significantly lowering the technical barrier to adoption. “Organizations want to reach the next level by delivering AI value to more people. In the enterprise, the target for democratization of AI may include business partners,…

Creative Virtual and Speakeasy AI are Excited to Announce First Shared Enterprise Customer Using Integrated Solution for Conversational AI

Creative Virtual, a world leader in customer and employee engagement solutions, and Speakeasy AI jointly announced their first shared enterprise customer is live using their integrated solution for conversational AI within IVR. This partnership is delivering next-generation voice AI by integrating Speakeasy AI’s solution with Creative Virtual’s V-Person virtual agent technology within the IVR channel for better customer experience. This enterprise has used Creative Virtual’s V-Person solutions to provide customer…

Maru Group Launches Conversational AI Feedback Tool on Proprietary Insights Platform Maru/Hub

 Maru Group (‘Maru’), the global technology-enabled market research and customer insights company, have announced the launch of Maru/HUB Conversational AI, an intelligent, device-agnostic feedback tool. Developed directly as part of Maru/HUB, Maru’s global proprietary ecosystem, researchers and marketers can now combine conversational feedback with Maru’s existing research technologies and traditional survey approaches for a wider, more holistic understanding of consumer response. Available across key mobile messaging…

[24]7.ai Unveils Engagement Cloud – Industry’s First Fully Integrated Conversational AI Platform

7.ai, Inc., a recognized global leader in Conversational AI, announced the 7.ai Engagement Cloud, the industry's first integrated suite of conversational AI services designed to power both voice and digital interactions. With the release of Engagement Cloud, IT and CX leaders and their teams can rapidly diagnose customer intents and build, automate, monitor, and optimize customer service and sales journeys through intuitive, self-serve interfaces and tools that empower both experts and non-technical users. Consumers today…

Speakeasy AI & Quiq Announce Partnership To Deliver Conversational AI with Messaging

Speakeasy AI, the world’s first and only provider of Speech-to-Intent based solutions, formally announced its partnership with Quiq, the industry-leading business messaging company. The partnership will allow Speakeasy AI to intelligently deliver Quiq’s business messaging solutions within voice channels. Speakeasy AI & Quiq customers will be able to leverage conversational AI to shift conversations to messaging within IVRs while providing AI-infused intelligent routing to live agents across platforms like SMS, Apple…

IPsoft’s Conversational AI Solution Now Available in the Microsoft Azure Marketplace

IPsoft, one of the largest independent leaders in enterprise artificial intelligence (AI), announced its membership to the Microsoft Partner Network and the availability of Amelia, a comprehensive digital employee, in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. The addition of Amelia will enable Microsoft sellers, partners and customers to easily integrate and take advantage of her conversational AI for the enterprise. Amelia has repeatedly been identified as a…

Vonage Partners with Conversational AI Platform EBO.ai

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced its partnership with AI communications leader, EBO.ai to provide businesses with intuitive, intelligent customer service tools and support powered by the Vonage Communications Services Platform. EBO.ai, a virtual agent provider based in Malta and the UK, helps companies build valuable, long-lasting relationships with their customers using artificial intelligence technology that automates personalised…

Aragon Research Names Inference Solutions a 2020 Hot Vendor in Conversational AI

Intelligent Virtual Agent (IVA) platform provider Inference Solutions has been selected as an Aragon Research Hot Vendor in Conversational AI for 2020. Aragon Research is an independent research and advisory firm that assists business executives across all levels and industries in making more informed technology and strategy decisions. The firm's third annual Hot Vendors in Conversational AI report includes trends and predictions around adoption and innovation in the market and "highlights vendors with interesting,…

Speakeasy AI Releases Enhanced Conversational AI Capabilities with Voice Bot, Sky

Speakeasy AI delivers next generation conversational AI with powerful controls and customization Speakeasy AI announced the release and general availability of its next generation conversational voice bot, Sky. This latest release works seamlessly within the Speakeasy AI solution, including Amplify™ customer journey reporting and Nerv, our custom voice neural net. Speakeasy AI can now allow for management of complete conversational AI experiences within Sky while maintaining BYOB (bring your own bot) capabilities within…