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InMoment Named a Leader in Customer Feedback Management by Independent Research Firm, Highest Score Possible in Driving Revenue, Product…

—Received highest possible scores in 15 criteria in the current offering, strategy, and market presence categories —InMoment reference customers “ the vendor’s partnership and focus on delivering outcomes” InMoment®, the global leader in Experience Improvement (XI)™, announced it has been named a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021 evaluation. Marketing Technology News: MarTech Interview with Lee Firestone, CEO at OpenReel “We continue to aggressively invest in technology…

InMoment Appoints Ashley Goode as Business Unit Leader to Accelerate Experience Improvement for the World’s Top Financial Services Brands

InMoment®, the leading provider of Experience Improvement (XI)™, announced that Ashley Goode, an experienced customer loyalty expert, has been appointed to be Financial Services Business Unit Leader. Marketing Technology News: ServiceNow Named A Leader In The 2021 Gartner Magic Quadrant For Enterprise Agile Planning Tools “Her innovative and strategic mindset will strongly benefit our customers and our employees. Experience improvement requires continual innovation. Ashley will push both internally and externally for…

InMoment Appoints Experienced Technology Finance Leader Richard Barber as Chief Financial Officer

InMoment®, the leading provider of Experience Improvement (XI)™, announces that Richard Barber has joined the company as Chief Financial Officer (CFO) to bolster InMoment’s rapid growth. Marketing Technology News: MarTech Interview with Clayton Ruebensaal, EVP of Global B2B Marketing at American Express “Rich is a highly credentialed finance leader who brings his passion for organizational partnership to InMoment at a key time” Barber joins InMoment at a pivotal time, where global growth is accelerating. The company…

InMoment Acquires Digital Feedback Leader Wootric to Accelerate Pursuit of Experience Improvement for World’s Leading Brands

Combination brings a self-serve, scalable, and always-on digital sensing capability—with robust customer journey analytics—to InMoment’s current offerings Helps leading brands seamlessly expand their digital ‘in-the-moment’ signals from any interaction point, including product and in-app, without sending customers into offline survey channels InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has acquired Wootric, the fast-growth leader of the digital feedback industry, to provide…

InMoment Selected by Your Pie

InMoment, the leading provider of Experience Improvement (XI), was selected by American fast-casual pizza franchise Your Pie to help achieve its goal of keeping customer experience improvement at the forefront of its growth efforts. The company will use InMoment to prioritize feedback and experience data to drive continual innovation, better employee service delivery, and more modern and digital-based customer experiences. Marketing Technology News: GetAccept Secures $20 Million in Series B Funding Fast-growth Your Pie…

InMoment Positioned as a Leader in the Gartner Magic Quadrant for Voice of the Customer

InMoment, the leading provider of Experience Improvement (XI) solutions, announced it has been named a Leader in the Gartner Magic Quadrant for Voice of the Customer. “Gartner defines voice of the customer (VoC) as a software application that integrates feedback collection, analysis, distribution and action into a single, interconnected platform to help you understand and improve the customer experience (CX).” Marketing Technology News: Integral Ad Science Expands Business Operations in India The report evaluated…

InMoment’s XI Technology Platform Named 2020 Innovation Award Winner for Experience Improvement

InMoment, the leading provider of Experience Improvement (XI)™, announced that its XI™ technology platform has been named a 2020 Customer Experience Innovation winner. InMoment launched its hyper-modern XI™ technology platform to challenge the industry status quo for customer experience, and it now has over one million active daily users across all its technologies. InMoment is improving experiences for both customers and employees, and it has recently challenged the world’s top brands to move away from ineffective…

InMoment Appoints Graham Tutton Global Head of Consumer Products to Accelerate Experience Improvement for the World’s Top Brands

Seasoned veteran brings track record of success to help clients, promotes strategic and tactical focus on ‘owning moments that matter’ through unique InMoment solutions InMoment, the leading provider of Experience Improvement (XI)™, announced that Graham Tutton, a seasoned executive with over 25 years of leading customer experience and insights at several global brands, has joined the company to lead clients through more strategically oriented and impactful programs focused on experience improvements.…

InMoment Appoints HR Veteran Wendy Rand as Chief Human Resources Officer

Experienced and passionate leader will accelerate a talent-focused, connected culture of employee excellence and help lead InMoment through the next phase of global expansion InMoment, the leading provider of Experience Improvement (XI)™, announces that Wendy Rand, human resources expert, has joined the company as Chief Human Resources Officer (CHRO) to accelerate the company’s cultural vision for its expanding global employee base. Marketing Technology News: Centro Positioned as a Challenger in the Gartner 2020 Magic…

InMoment Challenges Status Quo: Stop Managing Experiences, Start Improving Them

Launches new class of solutions to help the world’s top brands focus on key moments that matter and attain better growth and business improvement Unique Experience Improvement (XI) solutions rescue brands from wasting billions on failing programs InMoment announced its mission to challenge the customer experience industry and offer an elevated approach focused on Experience Improvement (XI) for the world’s customers, employees, and top brands. This involves dramatically increasing the results from experience programs…

InMoment Research Reveals Brands Should Prioritize Empathy and Emotion to Improve Customer and Employee Connection

Business strategy shifts needed due to COVID-19; accelerating digital, pivoting delivery channels, different communications and tone required to build trust InMoment, the leading provider of Experience Intelligence (XI)™, announces an exclusive European-wide report analysing the long-lasting impacts on customer experience (CX) and employee experience (EX) as Europe emerges from the pandemic. The report is available for immediate download by brand leaders and customer and employee experience professionals. Analysis of the…

InMoment Announces XI Digital Transformation Solution to Help Top Brands Improve Digital Experiences

InMoment, the leading provider of Experience Intelligence (XI), announced the immediate availability of the XI Digital Transformation solution, an offering ideally suited to help brands successfully navigate the complicated digital transformation landscape. With the urgency to adopt a modern and comprehensive digital stance, business leaders are being pressed by customers, investors, and their boards to offer a more digitally friendly and cohesive customer and employee experience. InMoment’s XI Digital Transformation…

InMoment Introduces Key Global Executives to Accelerate Growth and Transformational Approach

Leaders across diverse backgrounds join forces supporting InMoment’s approach to drive the growth of the world’s top brands InMoment, the leading provider of Experience Intelligence (XI)™, has tapped renowned leaders with deep experience scaling enterprise software and services to drive its new innovation initiatives. The global leadership team is moving forward with a bold plan to help the world’s top brands use customer, employee and market experience data as the catalyst for a modern, transformational approach to…

InMoment Helps the World’s Top Brands Determine Their Best ‘Return to Work’ Strategies with Tailored Feedback Solution

Unique emotion-based analytics underpins offering revealing important signals behind how to bring employees back to the office in the right way InMoment, the leading provider of Experience Intelligence (XI)™, and a leader in employee experience (EX) and customer experience (CX) solutions, announced an employee Return to Work technology offering designed to identify employee attitudes about office or at-home workplace safety and personal health, work procedures and environmental needs, and ongoing employee well-being as…

InMoment Appoints Tony Weisman, Former CMO of Dunkin’ Brands, to Board of Directors

Highly successful brand expert advocates ‘memorable experiences at every touchpoint’ as the critical focus for every business leader InMoment™, the leading provider of Experience Intelligence (XI)™, today announced the addition of Tony Weisman to its board of directors. Tony is a leading expert in brand and marketing strategy, and a proponent of creating a positive brand experience across all consumer touchpoints. Tony has decades of driving forward-thinking digital, brand and customer marketing for the world’s top…

MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm

Recognized for Advanced Data Transformation capabilities and Ease of Use by customers MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report. Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations. The report stated, “The solution…

InMoment Included on 2020 Shatter List for Helping Break Glass Ceiling in Technology

InMoment recognized by Women Tech Council list for its global efforts building an inclusive culture and other measures that transform technology culture In honor of International Women’s Day, InMoment announced it has been named on the Women Tech Council (WTC) 2020 Shatter List, a recognition of companies with active measures that help break the glass ceiling for women in technology. Each of the companies on the 2020 list was chosen based on their development and successful implementation of measures that create…

InMoment Confirms Completion of MaritzCX Transaction

Combined Company Offers Highly Adaptable Experience Programs Focused on Delivering Tangible Business Results InMoment, a recognized market leader and proven innovator in the global customer experience (CX) sector, today confirmed the completion of the MaritzCX transaction. The newly combined company offers an unprecedented combination of state-of-the-art technology and distinctive professional services, alongside a unique ‘agile-first’ approach that offers extraordinary capabilities to drive results for the world’s…

InMoment and MaritzCX Join Forces—Combined Company will Deliver Extraordinary Capabilities to Drive Results for the World’s Leading Brands

Enterprises on a mission to improve their customer experience (CX) will be able to access unrivaled technology and distinctive professional services from the combined firm InMoment and MaritzCX, recognized market leaders and proven innovators in the global customer experience (CX) sector, announced they have entered into a definitive agreement to combine the two companies. The combined company will immediately support over 2,000 leading brands with a global team of 1,500 employees located in 20 offices spanning North…

InMoment VP of Data Science Recognized in Utah’s Forty Under Forty

Utah Business celebrates Levi Roberts as one of the state’s most influential business professionals InMoment, the leading provider of Experience Intelligence (XI), announces Levi Roberts, InMoment’s VP of Data Science, has been included in Utah Business’ 2020 Forty Under Forty. Forty Under Forty honors professionals aiming to help progress Utah’s reaching business impact. For nearly five years, Levi Roberts has worked at InMoment, beginning as Special Projects Manager. Roberts was promoted in rapid succession to a…