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Vonage Announces Enhanced Capabilities to the Vonage Contact Center to Transform the Customer and Agent Experience for Businesses

Live chat functionality integrated into Vonage Omnichannel capabilities Enhancements to self-service for secure payments Microsoft Teams direct routing with Vonage Agent Connect Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced the release of several product enhancements to Vonage Contact Center, that will help businesses to further transform the customer and agent experience to drive more personal connections in an increasingly virtual world.…

Microsoft Signs MGID for Native Advertising

Agreement gives advertisers access to native inventory across Microsoft's global news properties MGID, the global pioneer in native advertising, announced it has signed a global deal with Microsoft to provide native advertising across its news properties, including MSN. The agreement signals MGID's commitment to working with news aggregators that are responsible for quality content in the fight against fake news. Through the deal, MGID will gain access to Microsoft's native placements across its news outlets in major…

SundaySky Announces Premier Partnership with Adobe to Accelerate Customer Experience Transformation

SundaySky’s Video Experience Platform activates Adobe Experience Platform to deliver emotionally intelligent, video experiences across customer journeys SundaySky, the leading platform for video-powered experiences, today announced a new partnership level within the Adobe Exchange Program to address the ever-growing demand for digital customer experience (CX) transformation. The partnership will further match brands’ requirements for content at the speed of changing customer needs with relevant and captivating engagement.…

Zoom Expands Zoom For Home to Popular Smart Displays

Zoom on Portal available in September; Zoom on Amazon Echo Show and Zoom on Google Nest Hub Max to be available in the Fall Zoom Video Communications, Inc. announced that Zoom for Home is expanding to smart displays including Amazon Echo Show, Portal from Facebook, and Google Nest Hub Max, bringing Zoom to widely-used devices and broadening their capabilities to the work environment. Zoom on Portal is expected to be available publicly in September; Zoom on Echo Show and Zoom on Assistant-enabled Smart Displays, including…

Discuss.io Announces Key Company Milestones and Enterprise Client Growth; Builds on Smart Video Platform to Ride Shift to Online Consumer…

Video-based insights platform surpasses 50,000 hosted interviews in over 85 countries in H1 2020, supporting major brands and agencies navigating COVID-19 with agile interview programs Discuss.io, the leading enterprise-level smart video platform, announced a series of milestones during H1 2020 which helped propel the company to achieve more than 100% YoY growth during July 2020 compared to July 2019. As the company surpassed 50,000 hosted conversations generating insights from over 250,000 people during the first half of…

Blis Keeps Finger on the Pulse of Consumer Behavior With Global Sentiment Tracker

Economic outlook in the US remains relatively optimistic with a rise in intent to spend spare funds on a car Blis, a trusted leader in location-powered advertising and analytics has today released the Blis consumer confidence pulse, an interactive tracker that captures a quick snapshot of consumer sentiment. The tracker plots how consumers are feeling about their local economy, household finances and spending intent and the survey is running in the US, UK, UAE, Singapore and Australia. Based on three highly topical…

Ness Digital Engineering and Snowflake Expand Partnership

Ness Digital Engineering, a global provider of digital transformation solutions, has announced it is expanding its partnership with Snowflake, the cloud data platform. Ness earned "Select" partner status and this enhanced strategic alliance expands Ness’s robust suite of data analytics and artificial intelligence solutions at a time when customers of all sizes and industries are demanding more business value from their data. Marketing Technology News: InMoment Announces XI Digital Transformation Solution to Help Top…

Amazon Announces New Fulfillment Center and Delivery Station in Forney, TX

New one million square-foot site to create over 500 new, full-time jobs Amazon.com, Inc. announced plans to open its first fulfillment center in Forney, Texas. The new fulfillment center, which is anticipated to launch in 2021, will create over 500 new full-time jobs with industry-leading pay and comprehensive benefits starting on day one. "We’re excited to be expanding our network of operations in Forney," said Alicia Boler Davis, Amazon’s vice president of global customer fulfillment. "We are grateful for the strong…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from InMoment (Customer Experience), Fuze (Unified Communication), Clari (ABM), Validity (Email Marketing), and Alfresco (Content Management). InMoment Announces XI Digital Transformation Solution to Help Top Brands Improve Digital Experiences InMoment, the leading provider of Experience Intelligence (XI), announced the immediate availability of the XI Digital Transformation solution, an…

75 Inspiring Martech Leaders Who Are Prepared for 2020

The year 2019 has been a year full of surprises that saw path-breaking mergers and acquisitions, unique product innovations, mega-funding rounds, and start-up growth. As we approach the end of a phenomenal year for martech companies, the stage is already set for the New Year 2020. We have picked 75 leaders from the ever-growing martech community who we think are a step ahead in envisioning the future and preparing themselves and others with their knowledge, skills, and team collaborations. You can subscribe to our resources…

Nudge Rewards Continues Rapid Growth Trajectory With Appointments of New CRO and Industry Veteran Board Members

Nudge Rewards, a leading solution in mobile frontline communication for experience-driven brands, today announced the addition of a new Chief Revenue Officer and two new board members to its leadership team to build on aggressive revenue plans, following record growth in 2019. Brennan Wilkie joins the company as Chief Revenue Officer and Bryan Pearson and David Brennan join as new members of the board. Over the past three years, the company has seen brands increasingly realize the need for more relevant and effective ways…

Tesco Announced as Finalist in the UK Customer Satisfaction Awards

The Institute of Customer Service Has Selected Its Finalists in Esteemed UK Customer Satisfaction Awards, Recognising Innovation and Expertise in Customer Experience InMoment, the leading provider of experience intelligence (XI), is proud to announce the selection of its client, Tesco, as a finalist in The UK Customer Satisfaction Awards. Tesco is one of the world’s leading multinational retailers, with 6,700 stores and serving approximately 80 million customers a week. The awards acknowledge companies and organisations…

Capital Generation Partners Chooses SatuitCRM for Asset Management CRM Solutions

Satuit Technologies, Inc., a global leader in software solutions for Buy Side asset managers, is pleased to announce Capital Generation Partners has chosen SatuitCRM® for the firm’s Client Relationship Management (CRM) platform. “We are excited to have CapGen join our growing list of UK clients in the wealth and institutional sector. The initial implementation is completed and now we are working with the project team to drive adoption among members of the leadership team” Capital Generation Partners is an investment…

Datadog Announces Integration with Microsoft Azure DevOps

Datadog, the monitoring and analytics platform for developers, IT operations teams and business users in the cloud age, announced a new integration with Microsoft Azure DevOps. Users can pull in events, derive metrics from their continuous integration pipelines, and correlate this information with real-time data from their entire stack in Datadog. In addition, teams can set Datadog monitors as gates in their Azure DevOps deployment pipelines, enabling them to detect and abandon bad releases automatically before users are…

MindTouch Enhances Salesforce Integration for an Improved Customer and Agent Experience

Integration Offers Salesforce Customers Faster Access to the Right Knowledge from within Salesforce Service Cloud or Community Cloud MindTouch, a leading provider of enterprise-grade, AI-powered knowledge management solutions, has enhanced its Salesforce integration to provide a better customer experience and drive measurable return on investment for contact centers. MindTouch has enhanced its Salesforce integration to provide a better customer experience and drive measurable return on investment for contact centers by…

Creatio Joins Forces with Clients and Partners to Donate to Cradles to Crayons This Giving Season

Creatio (formerly bpm’online) has announced its charitable cause for this season of giving – the leading low-code, process automation and CRM company will be donating to the Cradles to Crayons organization on behalf of customers and clients, participating in the digital Christmas tree decorations. The initiative does not require any money donations from the participants – Creatio will be donating the whole sum on their end. Every decoration submission equals $5 – the more people will contribute to a cause, the more…

New Vice President Joins Bond to Lead Expansion of Data and Analytics Practice

Francis Silva to Lead Team and Evolve Offerings as Demand Soars for Complex Analytics and Data Management Services Bond Brand Loyalty, a global customer experience and loyalty management company, has appointed Francis Silva to the newly created position of Vice President of Data and Analytics. In his new role, Silva will lead Bond’s analytics practice and a team of data scientists, business analysts, and decision science experts—which has doubled in size as demand soars for innovative and more sophisticated services, tools,…

Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution

Partnership Combines Customer Intent Insights with Customer Interaction Expertise to Enable Personalized CX at Scale Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, announced that it is partnering with Alorica Inc., a global leader in customer experience solutions. The two companies will collaborate to join the intelligence of the Reputation.com platform to the customer interactions delivered by Alorica. The solution will enable…

AdColony Partners with Digital Commons to Elevate Mobile Ad Experience in New Zealand

Leading International Mobile Video Ad Provider and Regional Marketing Expert Will Bring New Digital Channels and Creative Executions to Brands and Agencies in the Country AdColony, the in-app marketplace for brands, and Digital Commons are pleased to announce a partnership to offer AdColony’s award-winning mobile ads to advertisers in New Zealand. The agreement brings together AdColony’s award-winning Instant-Play™, Aurora™ HD Video and Playables technology and Digital Commons’ reach and expertise in the growing mobile…