Allowing Users to Secure Their Chats to a Military Grade Privacy First Platform The Social App (Social) rolled out a new feature that allows users to import their WhatsApp Chat history into Socialdirectly, allowing users not to forfeit their chat histories. The utility allows users to migrate their WhatsApp chat histories directly over to Social. Users download and sign-up for Social using their phone number. Once the account has signed up, users go to the desired WhatsApp individual & group chats and 1.) select…

Making it easier than ever for businesses to communicate maaiiconnect, a leading customer engagement platform, now allows businesses to have conversations with customers over WhatsApp and WeChat directly from its dashboard. The integration of WhatsApp Business and WeChat Official Accounts represents a massive upgrade in maaiiconnect's omnichannel messaging capabilities, enabling users to tap into WhatsApp's unrivalled global reach and WeChat's Chinese social media dominance. Along with integration to Facebook Messenger,…

Implementing WhatsApp will improve customer experience for a variety of automotive services Global cloud communications software and services provider IMImobile PLC, announced that ŠKODA AUTO India has integrated the WhatsApp Business API as part of their customer communication strategy. ŠKODA is now using WhatsApp to streamline the vehicle service booking process, provide breakdown support, share their COVID-19 initiatives, share product information, and more. The WhatsApp Business API enables businesses to connect with…

Former CMO of H20.ai and SAP veteran Ingrid Burton has joined Audience Intelligence company Quantcast as their new Chief Marketing Officer. Quantcast has also announced the arrival of General Counsel Ileana Falticeni to drive the company’s next phase of growth in the highly volatile global business scenario. The expansion of Quantcast’s executive team caps an exciting year for the company. In August, Quantcast appointed advertising and Diversity, Equity, and Inclusion (DEI) expert Constance Cannon Frazier to its Board…

netsapiens, a B2B provider of unified communications, collaboration (UC&C), and contact center (CC) solutions for service providers, announces that it has partnered with TeamMate Technology to integrate its SNAPsolution platform with Microsoft Teams. The integration means netsapiens' UC&C platform can be activated as a softphone for any Microsoft Teams User on a netsapiens UC&C solution. As reported in Business Insider, MS Teams is fast becoming a communications and collaboration tool of choice for businesses…

In the wake of the pandemic, the 'Get AI Ready' campaign is powering enterprises of every scale with Virtual Assistants on WhatsApp Business accounts for free Gartner states that by 2025, customer service organizations embedding AI in their multichannel engagement platform will elevate operational efficiency by 25% Brands gearing up for the festive season will have the opportunity to use Conversational AI and optimize their D2C channels with Yellow Messenger chatbots in 120+ languages In an effort to help businesses…

Zendesk, Inc. announced expanded capabilities to its service-first CRM solutions that help companies provide real-time support across messaging channels on web, social, and mobile. A key enabler of these capabilities is a strategic partnership -- among the first of its kind -- that expands the current integration with Messenger and empowers companies to immediately engage with customers, share information, and respond to questions across all Facebook messaging services including WhatsApp, Messenger, and Instagram. As…

SAP SE announced it has completed the acquisition of Emarsys, a leading omnichannel customer engagement platform provider. Terms of the transaction were not disclosed. Marketing Technology News: Conversational Marketing Trends: Chatbots Are Still Missing the Human Element of Conversation The Emarsys products will be added to the SAP® Customer Experience portfolio. “With Emarsys now an official part of SAP Customer Experience, we look forward to working together, learning more about each other and creating a product…

WhatsApp's post scheduling functionality is unique, and the social and messenger marketing platform Postoplan is the only online service in the world to do this. With the help of the new feature, it became possible to automatically publish content on WhatsApp groups, both through scheduling a publication and online—instant posting. Marketing Technology News: Neustar Announces Acquisition of Verisign’s Public DNS Service Now it is an indispensable tool for freelancers, marketing agencies, and small and medium business…

CEQUENS, an Egyptian company by origin and a leading Communications-Platform-as-a-Service (CPaaS) provider globally, announced a deal with WhatsApp to become a Solution Provider for WhatsApp Business. Small and medium-sized enterprises and large corporations worldwide can utilize the service to showcase products, offer services, and connect with customers. WhatsApp – a subsidiary of Facebook, Inc. – is exceptionally popular among consumers with 2 billion active users across 180 countries. WhatsApp Business is seen as a…

Domo announced that Domo’s cloud-based modern analytics and BI platform has achieved SAP-certified integration with SAP HANA. The SAP Integration and Certification Center (SAP ICC) has certified that Domo integrates with SAP HANA using standard integration technologies. Partner offerings that have certified integration with SAP HANA are content, technology or infrastructure products that are proven to interoperate with the SAP HANA database Marketing Technology News: Ethiopian Airlines Taps AI’s Predictive Power to…

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, announces that the acquisition of SAP Digital Interconnect, a unit within SAP, has been completed. The closing of the transaction follows the announcement on May 5, 2020, that Sinch had entered into a definitive agreement to acquire SAP Digital Interconnect. Marketing Technology News: Ethiopian Airlines Taps AI’s Predictive Power to Personalize Passenger Experiences and Grow Revenue SAP Digital Interconnect offers cloud…

SAP SE and Qualtrics announced Qualtrics® XM for Suppliers, a new solution that empowers organizations to identify key areas of improvement across the source-to-pay process to help secure critical supply, increase cost savings, mitigate risk and improve business agility. Qualtrics XM for Suppliers combines data from an organization's SAP® Ariba®, SAP Fieldglass® and SAP S/4HANA® solutions with real-time supplier insights and AI-driven intelligence from Qualtrics, an SAP company. Marketing Technology News: Dynamic Yield…

WhatsApp is a family app that brings people close to each other. For years, Facebook has been working on its messaging apps platforms that will become ubiquitous to every user’s daily communication. In the last few months, we have seen Facebook trying hard no its DevOps to create the best messaging and social media integration for Messenger, Instagram and WhatsApp. In the first break of sorts, WhatsApp Business has managed to achieve a feat that puts it in the league of pioneers in omnichannel messaging, a triumph no other…

Partnership will help wholesale distributors deliver a better customer experience and improve margins amid unprecedented disruption Zilliant, an industry leader in intelligent B2B price optimization, price management and sales guidance software, announced a key SAP partnership to benefit wholesale distributors in collaboration with the SAP Wholesale Distribution Industry Business Unit. The partnership will help distributors deliver a better customer experience and improve margins through pricing to maximize their SAP…

Hi Krista. Please tell us about your current role and the team/ technology you handle at SAP Litmos.  I am the COO of SAP Litmos and have been with the team for nearly 2 years. I lead a team of senior experts who work to ensure SAP Litmos’s continuing success on the marketplace through a thoughtful GTM strategy. We build appealing products and service offerings and ensure the right market strategy and market positioning. We also ensure break-through messaging and content, enable the global organization and partners to…

Totango announced that its Spark Enterprise Customer Success platform is now an SAP Endorsed App, available for a free trial on SAP App Center. SAP Endorsed Apps are a new category of solutions from SAP’s partner ecosystem to help customers become best-run, intelligent enterprises. Endorsed apps are meant to deliver value with desired outcomes. “Totango is delighted that our Spark Enterprise Customer Success platform is now an SAP Endorsed App and available on SAP App Center,” commented Devin Schiffman, Vice President of…

SAP SE announced the global launch of SAP Customer Data Platform, a next-generation customer data platform (CDP) that aims to allow organizations to redefine the customer experience across every engagement, from commerce and marketing to sales and service. The announcement was made at SAP Customer Experience LIVE, held online October 14–15. As customer experience becomes an increasingly important differentiator of brands around the globe, many are turning to CDPs to help power unique, personalized experiences for a…

ManyChat, the number one customer conversation platform, announced its partnership with WhatsApp to help businesses automate, personalize, and scale their customer conversations. WhatsApp has chosen to partner with ManyChat on account of its proven track record of enabling peer-to-business communications at scale, globally. Almost 2 million businesses across 190 countries use ManyChat, which powers 8.5 million active conversations per day on Messenger by Facebook. ManyChat is well poised to handle WhatsApp's massive scale…

Knoa Software, a leading provider of user experience management (UEM) software, announced the availability of its UEM product for SAP Cloud for Customer solutions (SAP Sales Cloud, SAP Services Cloud). Knoa UEM is also sold by SAP as SAP® User Experience Management (SAP UEM) by Knoa, available for both on-premises and cloud deployments. SAP’s Cloud for Customer solutions help clients engage with their customers through connected, customer-centric processes that improve experiences and maximize value. With empirical user…