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TechBytes with Krista Glantschnig, COO at SAP Litmos

Hi Krista. Please tell us about your current role and the team/ technology you handle at SAP Litmos.  I am the COO of SAP Litmos and have been with the team for nearly 2 years. I lead a team of senior experts who work to ensure SAP Litmos’s continuing success on the marketplace through a thoughtful GTM strategy. We build appealing products and service offerings and ensure the right market strategy and market positioning. We also ensure break-through messaging and content, enable the global organization and partners to…

Totango Spark Customer Success Platform Now an SAP Endorsed App

Totango announced that its Spark Enterprise Customer Success platform is now an SAP Endorsed App, available for a free trial on SAP App Center. SAP Endorsed Apps are a new category of solutions from SAP’s partner ecosystem to help customers become best-run, intelligent enterprises. Endorsed apps are meant to deliver value with desired outcomes. “Totango is delighted that our Spark Enterprise Customer Success platform is now an SAP Endorsed App and available on SAP App Center,” commented Devin Schiffman, Vice President of…

SAP Launches SAP Customer Data Platform to Enable Enterprises to Meet the Customer in the Moment

SAP SE announced the global launch of SAP Customer Data Platform, a next-generation customer data platform (CDP) that aims to allow organizations to redefine the customer experience across every engagement, from commerce and marketing to sales and service. The announcement was made at SAP Customer Experience LIVE, held online October 14–15. As customer experience becomes an increasingly important differentiator of brands around the globe, many are turning to CDPs to help power unique, personalized experiences for a…

ManyChat Partners With WhatsApp

ManyChat, the number one customer conversation platform, announced its partnership with WhatsApp to help businesses automate, personalize, and scale their customer conversations. WhatsApp has chosen to partner with ManyChat on account of its proven track record of enabling peer-to-business communications at scale, globally. Almost 2 million businesses across 190 countries use ManyChat, which powers 8.5 million active conversations per day on Messenger by Facebook. ManyChat is well poised to handle WhatsApp's massive scale…

Knoa Announces Support for SAP Cloud for Customer Solutions (SAP Sales Cloud, SAP Service Cloud)

Knoa Software, a leading provider of user experience management (UEM) software, announced the availability of its UEM product for SAP Cloud for Customer solutions (SAP Sales Cloud, SAP Services Cloud). Knoa UEM is also sold by SAP as SAP® User Experience Management (SAP UEM) by Knoa, available for both on-premises and cloud deployments. SAP’s Cloud for Customer solutions help clients engage with their customers through connected, customer-centric processes that improve experiences and maximize value. With empirical user…

SAP To Acquire Omnichannel Customer Engagement Leader Emarsys

SAP SE announced it has entered into an agreement to acquire Emarsys, a leading omnichannel customer engagement platform provider. Emarsys enables businesses to engage more effectively and more personally with their customers. Enhancing the SAP Customer Experience portfolio with Emarsys will create a new paradigm for how commerce is managed digitally as it will deliver hyper-personalized, omnichannel engagements in real-time, helping organizations ensure every engagement is relevant and impactful. "Adding the Emarsys…

Publicis Sapient Named a Leader in the IDC MarketScape for Worldwide Customer Experience Improvement Services

Publicis Sapient, the digital transformation hub of Publicis Groupe, has announced it has been named a Leader in the IDC MarketScape: Worldwide Customer Experience Improvement Services 2020 Vendor Assessment. Publicis Sapient was among 13 service providers that participated in this evaluation. The report, authored by Douglas Hayward, Research Director, Worldwide Digital Strategy and Agency Services at IDC, noted that “Publicis Sapient is a good fit for organizations looking for a partner combining the creativity of a…

Publicis Sapient Named a Leader in the IDC MarketScape for Worldwide Customer Experience Improvement Services

Publicis Sapient, the digital transformation hub of Publicis Groupe, has announced it has been named a Leader in the IDC MarketScape: Worldwide Customer Experience Improvement Services 2020 Vendor Assessment. Publicis Sapient was among 13 service providers that participated in this evaluation. The report, authored by Douglas Hayward, Research Director, Worldwide Digital Strategy and Agency Services at IDC, noted that "Publicis Sapient is a good fit for organizations looking for a partner combining the creativity of a…

65% of SAP Customers Use Automation Technology, According to New Study

SAP customers leverage RPA to empower employees to focus on higher-value activities and optimize processes The leading Robotic Process Automation (RPA) company, UiPath, released results of a commissioned study conducted by SAPinsider on behalf of UiPath: Integrating Process Automation and SAP S/4HANA. The study—which surveyed more than 200 SAP customers between May and June—reveals that SAP customers are increasingly deploying automation technologies to fully embrace digital transformation, maximize process efficiency, and…

Movius WhatsApp Integration Creates First True Compliant Mobile Unified Communications Solution

Movius, the leading global provider of mobile unified communication software, is now enabling enterprises to securely and compliantly communicate with clients on their preferred mobile messaging channel. The company announced the integration of WhatsApp support from within Movius MultiLine, their secure mobile communication service that can be deployed over any smartphone device on any global carrier. The integration will help unify and capture all business voice and messaging channels through a single integrated user…

Qlik Expands Strategic Partnership With Google Cloud With Integrated Solution for SAP Data Analytics

Qlik deepened its strategic partnership with Google Cloud with a new joint offering focused on enabling customers to increase the value of their SAP data with Google BigQuery. Optimized to support SAP data on Google Cloud and Google BigQuery, and reinforced with Qlik’s new ‘SAP on Google Cloud Expertise’ designation, Google Cloud customers now have an integrated solution they can confidently deploy with Qlik Data Integration to help drive more use and value from all their data. Marketing Technology News: Okera Introduces…

SAP Litmos Training Now Available on SAP Store – Expands Accessibility of Learning Solution, Empowers Remote Workforces

SAP SE announced the global availability of the SAP Litmos Training solution, customer experience edition, on SAP Store, making it easier than ever to train on-demand from anywhere at any time. Businesses around the world now have digital access to the tools needed to develop, manage, and extend world-class training to employees, partners, contractors, customers, and more. Marketing Technology News: Viral Nation Announces Launch of Influsoft, The Industry’s First Cross-Platform Influencer Marketing Campaign Solution…

Atento Initiates Global Migration to Cloud-Based SAP S/4 HANA ERP System

First phase of migration to be implemented at flagship operation, Atento Brazil Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and one of the top five providers worldwide, announced the planned migration of its ERP system, from SAP ECC to ERP SAP S/4HANA, in the 13 countries where the Company operates. Atento's flagship operation in Brazil will be the first to migrate to the new cloud-based system, a process that will take two…

Bloomreach Announces New ‘Commerce Experience Accelerator’ for SAP Commerce Cloud

Bloomreach, the leader in commerce experience and a spotlight SAP App Center partner, announced the availability of a new ‘Commerce Experience Accelerator’ for SAP Commerce Cloud that allows businesses to quickly connect to the Bloomreach Experience Platform (brX) to create personalized digital buying experiences for their customers. This new accelerator consists of three major components: 1) a Commerce Connector, which is a GraphQL-based front-end integration that enables SAP Commerce Cloud to run headless, 2) a Product…

NexTech AR Names SAP Tech Leader Eugen Winschel as Chief Operating Officer

18 Year Technology Driven Industry Veteran to Lead Large Scale Growth Initiatives into Global Enterprise Market for Video Conferencing and Augmented Reality NexTech AR Solutions (NexTech), an emerging leader in augmented reality (AR) for eCommerce, AR learning applications, and AR-enhanced video conferencing and virtual events is pleased to announce it has hired SAP executive Eugen Winschel as Chief Operating Officer. Eugen was a Global Vice President business Leader at SAP, an expert in Artificial Intelligence (AI) and…

Boomi aXis for SAP Released as First iPaaS Solution to Accelerate Business Decisions on SAP

Boomi, a Dell Technologies™ business, extends its portfolio of solutions for EiPaaS by announcing Boomi aXis for SAP at SAP insider's S/4HANA2020 interactive event. With Boomi aXis for SAP, users can more easily and quickly exchange SAP data on a single platform to swiftly facilitate business decisions. In today's dynamic market environment where businesses are making quick pivots and seeking critical short-term advantages, Boomi aXis for SAP strategically advances organizations towards their goals. The first EiPaaS…

SAP Hybris Customer Management Executive Robert Werkema joins VTEX as VP, Strategic Customers

The leading marketplace-commerce-OMS platform brings on the industry veteran during an impressive growth period VTEX, the world’s first and only fully-integrated marketplace-commerce-OMS solution, announced Robert Werkema as its new Vice President, Strategic Customers to help enterprise businesses rapidly achieve success in their digital commerce strategies. As former Global Vice President of Customer Management at SAP, Werkema brings his extensive experience in digital transformation and systems development to the VTEX…

Alfresco Announces Availability of New Alfresco Content Connector for SAP

Alfresco Software, an open-source, content management platform and solutions provider announced the immediate availability of Alfresco Content Connector for SAP, a collaboration and integration tool that can connect up to 100 different SAP systems or content repositories to Alfresco Digital Business Platform or Alfresco Cloud, and enable users to share their SAP-stored, important information effortlessly. Additionally, by offloading their unstructured content (e.g., invoices, employee documents, technical drawings, image…

ShipStation Goes to Market with ERP from SAP for Small and Midsize Enterprises

New integration enables real-time, actionable insights based on key performance data for small and midsize enterprises ShipStation, the world’s leading web-based e-commerce shipping solution, today announced the launch of its go-to-market collaboration with SAP. ShipStation and SAP will support e-commerce sellers via the integration of enterprise resource planning (ERP) software from SAP, the market leader in enterprise application software, with the ShipStation platform. Marketing Technology News: Meredith Corporation…