OCI services now coupled with ServiceNow's IT Operations Management Visibility, enabling enterprise customers to use their existing management platform to automate, orchestrate, and optimize their infrastructure resources Oracle today announced that ServiceNow, the leading digital workflow company that makes work, work better for people, now supports Oracle Cloud Infrastructure (OCI).  Enterprise customers are now able to access and manage OCI resources via their existing ServiceNow Service portal and the ServiceNow IT…

First-party data, key martech funding highlights, new martech partnerships and enhanced features to boost go-to market capabilities; there’s lots to explore from this week’s martech series’s martech highlight! BONUS: Leading marketing and media measurement platform DoubleVerify announced their IPO on April-12th! MarTech Quote-of-the-Week! I think marketers should be focusing on first-party data and the best avenues to grow ROI. All marketers aim to optimize their campaigns and not only show, but increase, ROI. However,…

Saviynt, a leading provider of intelligent identity and access governance solutions, announced the availability of its Identity Governance & Administration (IGA) certified application in ServiceNow’s App Store. Saviynt’s native ‘Built on Now’ application helps customers streamline identity lifecycle management workflows, simplify compliance, improve overall visibility, and automate fulfillment. “With the introduction of the new Saviynt app, we’ve developed a comprehensive identity governance and administration…

Strategic partnership to create new IT Management solutions to help IT teams deliver more effective digital experiences for employees Companies to further leverage respective technologies in their businesses ServiceNow and Qualtrics today announced a strategic partnership to help companies deliver next-generation employee experiences and customer service, leveraging the combined power of ServiceNow's digital workflows with Qualtrics' experience management technology on a single platform. With the new solutions, companies…

Raytion, an internationally operating IT business consultancy specialized in search-based solutions and content integration, announces the general availability of its Raytion Enterprise Search Connectors for ServiceNow AI Search. AI Search is included in ServiceNow's newly released Now Platform Quebec release. The Raytion Connector Hub for AI Search allows all 45+ Raytion Enterprise Search Connectors to integrate content from external third-party information systems into the ServiceNow platform. The Raytion Connector Hub is…

Boosting customer engagement strategies while trying to ensure every customer engagement plan helps improve and deeper customer relationships can be challenging with every marketer jostling for the same audience’s attention. How do the leaders in marketing do it? Catch more on the latest marketing trends and martech highlights, in this weekly update: MarTech Quote-of-the-Week! My prediction is that every company will realize that marketing fraud is a much bigger problem than they’ve realized and can no longer be…

ServiceNow users can now benefit from TruSTAR's data-centric security intelligence management ecosystem to better inform incidents and improve response TruSTAR, a leader in data-centric intelligence automation and management, today announced TruSTAR for ServiceNow Security Incident Response (SIR). This new integration can now prepare and normalize security intelligence data from multiple sources to distribute information between teams, industry peers, and other data systems, helping accelerate automation to remediate…

Intellibot brings rich talent and IP to extend automation and RPA capabilities within the Now Platform ServiceNow, the leading digital workflow company making work, work better for people, today announced it has signed an agreement to acquire Intellibot, a robotic process automation (RPA) company based in Hyderabad, India. Intellibot extends ServiceNow’s core workflow capabilities by helping customers automate repetitive tasks for intelligent, end-to-end automation. ServiceNow intends to build Intellibot's…

ServiceNow , which is supporting vaccinations for more than 20 million people with the Now Platform and its Vaccine Administration Management solution, today released further product enhancements to its Vaccine Administration Management solution to help organizations quickly meet the “last-mile” challenges of vaccinating and protecting people at scale. The latest enhancements make it easier for people to schedule vaccination appointments and for providers to manage vaccine inventory. With the Biden administration…

Now Platform®Quebec release features new Creator Workflows and App Engine Studio to accelerate the pace of digital transformation, enabling fast low-code app development across the enterprise to easily workflow everyday business challenges New, powerful machine learning and native AI solutions advance digital resiliency and business productivity Industry leaders, including Nike, Adobe, Deutsche Telekom, Logitech, Medtronic, St. Jude Children’s Research Hospital, and others are using the Now Platform to…

Delivers top ratings and growth as ServiceNow partner Medallia, the leader in customer and employee experience and engagement, announced that it has been recognized as the 2021 ServiceNow Americas App Development Platform Partner of the Year. This award recognizes Medallia for excelling in App Development and ratings, building their Apps on the Now Platform, and overall growth. Marketing Technology News: MarTech Interview with Heidi Bullock, CMO at Tealium “This is a testament to our growing…

Newest release of Avatier's Identity Anywhere platform adds user identity access management and governance administration and SSO Avatier Corporation, the pioneers of work from anywhere (WFA) Identity Governance & Administration (IGA) cloud service delivered as a container, has released Avatier for ServiceNow, the latest addition to the Avatier Anywhere platform. Avatier for ServiceNow modernizes workforce collaboration by allowing users to securely connect, provision and audit any identity or app from within…

SurveyMonkey and ServiceNow bring enterprise organizations a smarter way to work by enhancing the overall feedback experience for employees, customers, and IT across digital workflows SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback,  announced a new integration with cloud services and workflow management provider ServiceNow to enable enterprises to seamlessly pair mission-critical feedback data with digital workflows. The integration provides customers with…

New BigID App Pushes BigID Data Findings Into ServiceNow CMDB for APM and GRC BigID, the leader in data discovery and intelligence for privacy, protection and perspective, announced an app for pushing BigID data discovery and intelligence findings into ServiceNow CMDB to provide deeper data insights for ServiceNow applications, including Application Portfolio Management (APM) and Governance, Risk, and Compliance (GRC). Now available in the ServiceNow Store, joint customers can leverage BigID’s data classification and…

New BeyondTrust Remote Support integration with ServiceNow enables support desk efficiencies, faster incident response, and improved “first call” resolution Extended integration introduces new features to streamline customer service workflows and drive customer satisfaction BeyondTrust, the worldwide technology leader in Privileged Access Management (PAM), today announced a new integration between its leading Remote Support solution and ServiceNow® Customer Service Management (CSM). This integration provides support…

California-based ServiceNow has announced that it has signed an agreement to acquire Montreal-based Element AI. With the acquisition, ServiceNow will enhance its commitment to build the world’s most intelligent workflow platform, enabling employees to work smarter and faster, streamline business decisions, and unlock new levels of productivity. ServiceNow will create an AI Innovation Hub in Canada to accelerate customer-based AI innovation in the Now Platform. The acquisition has also proved the company’s commitment to…

Talkdesk replaces on-premises contact center software, providing greater flexibility, integration with ticketing software and improved reliability Central Arizona College leverages Talkdesk cloud flexibility to enable remote contact center operations due to the COVID-19 pandemic Talkdesk is backed by the industry’s first and only 100% Uptime Service Level Agreement to ensure Central Arizona College is always available for its customers Talkdesk CX Cloud offers Central Arizona College comprehensive integration…

ServiceNow Integration Enables IT to Decrease the Time to Detect and Resolve End-User Device Issues to Expand DEM Platform’s Value During Remote Work Era Aternity, the enterprise-class Digital Experience Management Company™, announced it received certification of its new integration with ServiceNow, which is available in the ServiceNow Store. The Aternity Digital Experience Management (DEM) Platform successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration…

A Mimecast for ServiceNow Integration Gives Joint Customers a Rapid and Automated Response for Customer Service and IT Operations Mimecast announced it has received certification of its application with ServiceNow, available now in the ServiceNow Store.  Certification by ServiceNow is only granted to apps available in the store and signifies that Mimecast has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also…

Empowers organizations to optimize their customer service experiences, reduce churn and grow upsell, cross-sell opportunities in the moment Medallia, the global leader in experience management, announced Service Experience Quickstart for ServiceNow Customer Service Management (CSM) enabling companies to capture customer service experience feedback in real time and take intelligent action to optimize those experiences in-the-moment in ServiceNow CSM. The pre-configured solution can be up and running in days and empowers…