SurveyMonkey Announces Integration with ServiceNow to Prepare Organizations for the Future of Work

SurveyMonkey and ServiceNow bring enterprise organizations a smarter way to work by enhancing the overall feedback experience for employees, customers, and IT across digital workflows SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback,  announced a new integration with cloud services and workflow management provider ServiceNow to enable enterprises to seamlessly pair mission-critical feedback data with digital workflows. The integration provides customers with…

BigID Introduces Data Exchange App for ServiceNow

New BigID App Pushes BigID Data Findings Into ServiceNow CMDB for APM and GRC BigID, the leader in data discovery and intelligence for privacy, protection and perspective, announced an app for pushing BigID data discovery and intelligence findings into ServiceNow CMDB to provide deeper data insights for ServiceNow applications, including Application Portfolio Management (APM) and Governance, Risk, and Compliance (GRC). Now available in the ServiceNow Store, joint customers can leverage BigID’s data classification and…

BeyondTrust Adds Remote Support Integration for ServiceNow CSM

New BeyondTrust Remote Support integration with ServiceNow enables support desk efficiencies, faster incident response, and improved “first call” resolution Extended integration introduces new features to streamline customer service workflows and drive customer satisfaction BeyondTrust, the worldwide technology leader in Privileged Access Management (PAM), today announced a new integration between its leading Remote Support solution and ServiceNow® Customer Service Management (CSM). This integration provides support…

ServiceNow to Acquire Element AI to Establish AI Innovation Hub in Canada

California-based ServiceNow has announced that it has signed an agreement to acquire Montreal-based Element AI. With the acquisition, ServiceNow will enhance its commitment to build the world’s most intelligent workflow platform, enabling employees to work smarter and faster, streamline business decisions, and unlock new levels of productivity. ServiceNow will create an AI Innovation Hub in Canada to accelerate customer-based AI innovation in the Now Platform. The acquisition has also proved the company’s commitment to…

Central Arizona College Selects Talkdesk for Remote Work Flexibility, Seamless ServiceNow Integration

Talkdesk replaces on-premises contact center software, providing greater flexibility, integration with ticketing software and improved reliability Central Arizona College leverages Talkdesk cloud flexibility to enable remote contact center operations due to the COVID-19 pandemic Talkdesk is backed by the industry’s first and only 100% Uptime Service Level Agreement to ensure Central Arizona College is always available for its customers Talkdesk CX Cloud offers Central Arizona College comprehensive integration…

Aternity Receives Application Certification from ServiceNow

ServiceNow Integration Enables IT to Decrease the Time to Detect and Resolve End-User Device Issues to Expand DEM Platform’s Value During Remote Work Era Aternity, the enterprise-class Digital Experience Management Company™, announced it received certification of its new integration with ServiceNow, which is available in the ServiceNow Store. The Aternity Digital Experience Management (DEM) Platform successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration…

Mimecast Now Certified in the ServiceNow Store

A Mimecast for ServiceNow Integration Gives Joint Customers a Rapid and Automated Response for Customer Service and IT Operations Mimecast announced it has received certification of its application with ServiceNow, available now in the ServiceNow Store.  Certification by ServiceNow is only granted to apps available in the store and signifies that Mimecast has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also…

Medallia Launches Service Experience Quickstart for ServiceNow

Empowers organizations to optimize their customer service experiences, reduce churn and grow upsell, cross-sell opportunities in the moment Medallia, the global leader in experience management, announced Service Experience Quickstart for ServiceNow Customer Service Management (CSM) enabling companies to capture customer service experience feedback in real time and take intelligent action to optimize those experiences in-the-moment in ServiceNow CSM. The pre-configured solution can be up and running in days and empowers…

Global E-Commerce Company Leverages 3CLogic with ServiceNow to Optimize Customer Experience

Leading software provider to deploy innovative cloud call center solution to complement new customer service initiative and management platform. 3CLogic, a leading provider of cloud contact center solutions, announced the adoption of its telephony platform integrated with ServiceNow’s Customer Service Management offering by a major e-commerce software provider. The decision is part of a broad effort to help streamline customer service workflows across both digital and voice mediums. Serving an international mix of…

ServiceNow Evolves Go-to-Market Functions to Drive Deeper Customer Success and Engagement

Executives Kevin Haverty and Lara Caimi Named to New Go-to-Market Leadership Roles; Global Customer Operations President David Schneider Retiring at End of 2020 ServiceNow, the leading digital workflow company that makes work, work better for people, announced an evolution of its go-to-market functions to drive deeper customer success and engagement and to build an exceptional partner ecosystem as the company scales growth to $10 billion in revenue and beyond. Effective immediately, executive Kevin Haverty…

ServiceNow to Acquire Configuration Data Management Pioneer Sweagle

Acquisition will strengthen ServiceNow’s industry‑leading IT workflow capabilities to help customers accelerate digital transformation, enhance agility, and reduce risk ServiceNow, the leading digital workflow company making work, work better for people, announced it has signed an agreement to acquire Sweagle, a Belgium‑based configuration data management company. The transaction will extend ServiceNow’s DevOps and IT Operations Management (ITOM) capabilities, giving customers the ability to leverage machine learning to…

ServiceNow Named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center

ServiceNow’s CSM solutions reimagine the customer experience to empower agents and drive fierce customer loyalty ServiceNow, the company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center. ServiceNow was evaluated for its Customer Service Management (CSM) workflow product. The company improved its position on the ability to execute and completeness of vision axes compared to the previous year. With CSM, ServiceNow is the only…

Adobe and ServiceNow Announce Global Availability of their Integrated Solution

Adobe and ServiceNow have announced the availability of an integrated solution that connects data from Adobe Experience Platform and ServiceNow's Customer Service Management workflow product to enable more seamless, connected customer experiences. In today's experience economy, where digital-only is our reality, marketing and customer service organizations must be aligned around a data-driven, customer-first approach. Connecting Adobe Experience Platform, the company's purpose-built Customer Experience Management…

Cask Recognized as the 2020 ServiceNow Global Elite Partner of the Year

Cask Innovations Lead to Industry Praise and Extraordinary Customer Experience Cask announced that it has been recognized as the 2020 ServiceNow Global Elite Partner of the Year for achieving overall excellence in certification and ServiceNow pipeline growth. The ServiceNow Global Alliances and Channel Ecosystem (ACE) organization recognizes the achievements of best-in-class partners who have successfully contributed to the company’s growth through their transformative practices in business, technology and customer…

Vonage Launches Integration with ServiceNow

Vonage, a global business cloud communications leader, has announced the expansion of its Vonage Contact Center capabilities to include seamless integration with ServiceNow, the leading digital workflow company. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Now more than ever, enterprises are digitally transforming and more reliant on mission-critical customer…

ServiceNow, Adobe Pair Their Customer Service Software to Improve Apps

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made software that large businesses use to field internal requests from employees to their information technology departments, but in recent years has branched into selling similar software for use by customer service departments to handle requests from external customers. Adobe, once known for its Photoshop digital imaging software,…

VividCharts Partners With Cask To Transform Reporting for ServiceNow Customers

VividCharts, an Elite ServiceNow Technology Partner and the leader in ServiceNow data visualization and automated reporting technology, today announced that it has partnered with Cask, the 2020 ServiceNow Americas Elite Partner of the Year, to help customers unlock the value of their ServiceNow data, and deliver a data-rich experience to every end-user across the enterprise VividCharts, an Elite ServiceNow Technology Partner and the leader in ServiceNow data visualization and automated reporting technology,  announced that…

Translations.com Announces Six New GlobalLink Partner Integrations, Including ServiceNow, Contentstack, and commercetools

TransPerfect's Technology Division Also Introduces New Partner-Built Custom Integrations for Bloomreach, CoreMedia, and Contentserv Translations.com, the technology division of TransPerfect, the world's leading provider of language and technology solutions for global business, today announced that it has built and launched three all-new integrations for GlobalLink, the company's industry-leading translation management system. Through the company's GlobalLink Connect technology, users of ServiceNow, Contentstack, and…

Popular ServiceNow Technology Partner to Showcase Leading Voice Platform for Customer Service, IT, and Employee Workflows

3CLogic to reveal latest Cloud Call Center and CTI Solution during Knowledge 2020 Digital Experience 3CLogic, a leading provider of cloud contact center solutions, announced its Select-level sponsorship for ServiceNow’s Knowledge 2020 Digital Experience event. The annual conference, recently converted to a five-week digital format due to COVID19, is considered one of the largest gatherings of professionals focused on digital transformation and delivering great customer and employee experiences. Marketing Technology…

UiPath Announces ServiceNow Integration to Extend the Value of Automation Across the Enterprise

UiPath fuses industry-leading, end-to-end hyperautomation platform with the ServiceNow Now Platform and products to help enterprises become digital businesses faster UiPath, the leading enterprise Robotic Process Automation (RPA) software company, today announced an integration with ServiceNow to extend the value of automation across the enterprise. Leveraging the companies’ deep and dynamic integration to easily and securely automate complete and complex workflows in and around ServiceNow, UiPath and ServiceNow enable…