KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow

Automotive remarketing leader improves customer satisfaction, solves customer issues, and avoids business disruptions Five9, Inc., the leading provider of the intelligent cloud contact center, announced that global vehicle remarketing and technology solutions provider, KAR Global, deployed Five9 and ServiceNow to improve customer service and streamline operations. KAR Global’s unique end-to-end platform provides buyers and sellers across the global wholesale used vehicle industry with innovative, technology-driven…

Absolute Receives Application Certification from ServiceNow

ITSM Connector enables joint customers to access Absolute’s single source of truth and comprehensive asset intelligence within ServiceNow platform environment Absolute, the leader in endpoint resilience, announced that it has received certification of its application with ServiceNow, available in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the Store and signifies that Absolute has successfully completed a set of defined tests focused on Now Platform security, compatibility,…

ServiceNow to Acquire Passage AI

Acquisition will advance ServiceNow’s native AI capabilities to help work flow more smoothly across the enterprise, in all major languages ServiceNow, the company making work, work better for people, announced it has signed an agreement to acquire Passage AI, a Mountain View, Calif.–based conversational AI platform company. The transaction will advance ServiceNow’s deep learning AI capabilities and will accelerate its vision of supporting all major languages across the company’s Now Platform and products,…

ServiceNow Named a Leader in Enterprise Service Management by Independent Research Firm

ServiceNow recognized as the largest ESM player in the market with one of the clearest and broadest strategic visions ServiceNow, the leading digital workflow company making work, work better for people, has been named a leader in The Forrester Wave: Enterprise Service Management, Q4 2019. According to the report, ServiceNow “has been investing in automation and intelligence, ease of use, DevOps, and its position as an enterprise platform.” According to the report, “ServiceNow is the largest ESM player in the market…

ServiceNow Delivers Native Mobile Experiences at Scale for Work

owered by the Now Platform, Now Mobile and Mobile Onboarding Apps Deliver Intuitive Employee Experiences While Removing Friction from Everyday Work Tasks ServiceNow, the company that makes work, work better for people, announces the launch of native mobile experiences for everyday work across the enterprise with the general availability of its Now Platform New York release. For the first time, consumer-like mobile experiences that can make almost any everyday work task easy to do have arrived, making our work lives as…

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft…

Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer experiences Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize…

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft…

Integrated Contact Center Solution Will Help Maximize Performance, Profit and Productivity for Sales and Service Organizations Globally, While Improving Customer Experiences Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize…

ServiceNow to Acquire Appsee’s In-App Mobile Analytics Platform and R&D Talent

The Deal Will Support and Strengthen ServiceNow’s Focus on Delivering Consumer Grade Mobile Experiences at Work ServiceNow, Forbes’ No. 1 World’s Most Innovative Company in 2018, announced it has signed an agreement to acquire the in-app mobile analytics platform and R&D talent of Appsee, an Israel-based application analytics platform company. With the acquisition of Appsee’s intellectual property and key Appsee talent, ServiceNow will further its mobile application and web browser strategy by adding deep user…

Stave Hires Heavy Hitter CMOs to Drive Its ServiceNow Platform Apps Growth

Chief Outsiders Stijn Hendrikse and Neil Anderson Team Up to Bring Extraordinary Marketing Capabilities to ServiceNow Platform Apps Vendor Stave Stave announced it has engaged the services of two tech marketing industry stalwarts to lead its marketing strategy and go-to-market execution. Stijn Hendrikse and Neil Anderson bring more than five decades of marketing experience to the fast-growing software developer. "We wanted to send a strong signal to the marketplace that Stave is serious with our approach to marketing,"…

Accenture and ServiceNow Announce Greater Collaboration To Drive Innovation In Europe

Accenture announced deeper investments with ServiceNow  to provide clients in Europe with Accenture’s full spectrum of digital transformation expertise and ServiceNow’s capabilities to improve business performance. “Our deeper collaboration with ServiceNow means that clients will have access to the Accenture Cloud Innovation Center recently announced in Rome to test products and build in proper security controls for their cloud investments” With the increasing demand for cloud migration services, Accenture is expanding…

Astound Integrates with ServiceNow to Build AI-Driven Automation in Every App

Astound Provides AI-Based Decision Engine That Drives Enterprise Service Management Forward Astound, an enterprise software company applying machine learning and natural language processing to automate service and support, today announced its certified integration for the Now Platform®. The new Astound integration allows customers using ServiceNow® to interact conversationally with any app on the platform using natural language and automate the process of resolving routine service requests. Astound's decision engine …

Volteo Digital Names Vonage Partner of Choice to Power Enhanced Customer and Contact Center Experience

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been appointed by multinational ServiceNow Elite partner Volteo Digital as a strategic partner of choice to provide its enterprise customers with contact center capabilities. With Vonage Contact Center for ServiceNow, Volteo Digital and ServiceNow customers will have access to customized agent, employee, and customer workflows that deliver great experiences and unlock productivity. Marketing Technology News:…

Leading European Transportation Firm Selects 3CLogic

3CLogic, the leading provider of voice-enabled solutions for ServiceNow, announced the selection of its Avaya Connector to provide an integrated agent experience with ServiceNow’s CSM offering by a large European institution specializing in transportation and real-estate development. The solution comes as the organization seeks to optimize the efficiency of its 500+ agents to address the immediate effects of this year’s COVID-19 pandemic while fulfilling longer-term growth initiatives. Marketing Technology News: Hootsuite…

Sprinklr Named a Leader in Prestigious Social Listening Platforms

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced its leadership position in the Forrester Research, Inc. November 2020 report, The Forrester Wave: Social Listening Platforms, Q4 2020. Sprinklr was previously also named the only leader in The Forrester Wave: Social Suites, Q4 2019 report. According to the 2020 report: “Sprinklr leverages the power of its social suite to bring social listening to life. Diverging from other vendors in this evaluation, this New York-based vendor…

Vonage and Evolutio Announce Strategic Partnership, Offer Vonage Contact Center to Companies Throughout Spain

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced a strategic reseller partnership of Vonage Contact Center with Evolutio, a leading provider of cloud-based services across Spain. This agreement reinforces Evolutio's position as a leading independent cloud-based service provider in the region. Partnering with Vonage enables Evolutio to seamlessly sell, deploy, and implement contact centers that meet today's critical need for organisations of all sizes…

Aviso Files 4 New Patents and Bolsters Executive Leadership

Aviso, the only AI Revenue Intelligence platform that closes the loop from predictive forecasting to turn-by-turn deal guidance, has filed for four new patents in its third quarter, and expanded its leadership team with a new slate of Board Advisors, a Senior Vice President of Product, and Chief of Staff to CEO/Vice President of Special Projects, as it enters Q4 with a blockbuster pipeline for its AI guided virtual selling platform. Aviso's four new patents focus on advanced machine learning technologies that drastically…

Fuze Expands Integrations Ecosystem to Advance Enterprise Productivity

New integrations with Microsoft Teams, Google Calendar, and Zapier further incorporate calling, meeting, and chatting features for enhanced, seamless workflows Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the expansion of its next generation Fuze Integrations Ecosystem featuring new integrations with Microsoft Teams, Google Calendar, and Zapier in the Fuze Marketplace. The new offerings enhance end-user productivity and efficiency by embedding seamless calling, meeting,…

UpCom DTS, Deploys Bright Pattern Contact Center with NewGO

Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was deployed by UpCom DTS. UpCom DTS is one of the leading business process outsourcers in Chile with over 1,700 collaborators. Bright Pattern was selected for its enterprise functionality, out-of-the-box CRM integrations, AI-powered quality management solutions, and the ability to scale up and down from the cloud to support UpCom DTS's clients seasonal demand fluctuations. Due to the pandemic, UpCom DTS needed a cloud…

Major U.S. Retail Chain Selects 3CLogic to Modernize Customer Service

3CLogic, the leading provider of cloud contact center solutions for ServiceNow, announced the adoption of its natively integrated voice platform by a major U.S. retail chain. The solution includes integration with both ServiceNow ITSM and CSM to meet the new remote work demands brought about by the impact of COVID-19, while replacing the existing on-premise Asterisk system to facilitate greater administrative flexibility and richer feature capabilities. Supporting over 150 owned retail locations (including grocery stores…

Okta Announces New Advanced Server Access Capabilities to Accelerate Secure Cloud Infrastructure Development for Digital Initiatives

New features speed scale, synchronization, automation, and compliance across dynamic server fleets Okta, Inc., the leading independent provider of identity for the enterprise, today at Okta Showcase, announced major advancements to Okta Advanced Server Access to accelerate scalability and compliance of cloud infrastructure. DevOps teams building in the cloud can now integrate with providers like Terraform to scale identity-driven infrastructure and build no-code automation through Okta Workflows. Additionally, Okta…