Fortune100 Software Company Selects Tenfold to Improve Customer Experience and Increase Productivity Globally for 10,000 Agents

Tenfold, the world's leading Advanced CTI Company, announced today a global, Fortune100 Software Company selected Tenfold to transform and improve their global service operations for 10,000 customer service reps leveraging Genesys PureEngage with Dynamics 365 and ServiceNow CSM. This collaboration will natively connect Tenfold's real-time cloud integration layer and intelligent integrated desktop agent with Genesys PureEngage for a fully integrated experience within the Company's Dynamics 365 ServiceNow environments.…

One Platform For Content In The Cloud: Box Makes It Easier To Work Securely From Anywhere, Any Device, And Any Application

Introduces Annotations for iPad, Deeper Integrations with Microsoft Teams, Workflow and Security Enhancements Box, Inc., a leader in cloud content management, announced new capabilities to help organizations support secure collaboration on their most important information. These announcements, which will be featured tomorrow at the first-ever BoxWorks Digital, will help customers bring content and business processes together in a single platform — reducing risk, improving collaboration, and making it easier than ever to get…

Brainshark’s Enhanced Readiness Scorecards Deepen the Connection Between Sales Enablement and Performance

Brainshark, Inc., the leading platform for data-driven sales enablement and readiness, announced exciting enhancements to its Readiness Scorecards solution, giving organizations a new, powerful way to track the progress and impact of their enablement programs. Readiness Scorecards provide companies with fast, unprecedented visibility into the learning progress of their sales reps and other client-facing teams. These insights make it simpler for teams to diagnose skills gaps quickly, and then close those gaps via…

MRM Commerce Achieves Magento Commerce Specialization

MRM Commerce, the e-commerce offering for MRM, a leading marketing agency that is part of McCann Worldgroup, has achieved Magento Commerce Specialization in the Americas region. To achieve this distinction, companies must demonstrate technical expertise, implementation proficiency, and customer success. Marketing Technology News: Mimecast Now Certified in the ServiceNow Store MRM Commerce, which became a Magento partner in 2008, has continually built its e-Commerce expertise credentials over the years. A former Magento…

Sinch AB (publ): Sinch Completes First Part of Acquisition of ACL Mobile

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, announces that the first part of the acquisition of ACL Mobile Limited has been completed. On June 15, 2020, Sinch announced that the company had entered into a definitive agreement to acquire ACL Mobile in two stages, where the first stage encompasses the majority of the outstanding shares in ACL Mobile and a call option to acquire the remaining shares after December 1, 2020. Marketing Technology News: Mimecast Now Certified in the…

Equifax Announces Dorian Hare as Head of Corporate Investor Relations

Equifax Inc. has named Dorian Hare as Senior Vice President of Corporate Investor Relations, replacing Trevor Burns who takes the role of Senior Financial Officer for the Global Consumer Solutions (GCS) business unit. In this critical Investor Relations role, Hare will continue to serve as an extended member of the Equifax Senior Leadership Team. An established leader in corporate finance, Hare joins Equifax from Moody's, where he served as SVP of Investor Relations, providing and coordinating dialogue with Moody's…

Okta Deepens Japanese Operations, Welcomes First Country Manager

Okta, Inc., the leading independent provider of identity for the enterprise, announced its continued global expansion with the launch of a new office in Japan and the hiring of its first Japan Country Manager, Takashi Watanabe. With a base of customers and a growing local team, Okta is making a long term, strategic investment in the dynamic Japanese enterprise technology market. "Okta’s vision is to enable any organization to use any technology, and that global challenge is more important than ever in today’s remote…

Bidalgo Transforms Ad Creative Production and Analysis With the Launch of Creative Center

Full-Featured Product Suite Offers Data-Driven Insights and Tools to Drive Efficiencies and Effectiveness in Producing, Testing, Analyzing and Managing Ad Creative at Scale Bidalgo, a leading provider of campaign management and ad creative management software and services, announced the launch of its Creative Center, a full-featured suite of tools designed to transform the way marketers create, measure, analyze and optimize their advertising creative. By combining data-driven insights with automated processes for…

Vyopta Now Optimizes Zoom Meetings, Rooms, And Webinars

Vyopta, the leading provider of Unified Communications (UC) monitoring and analytics, has increased support for Zoom to include Zoom Rooms and Zoom Video Webinars. Now UC and IT professionals have more tools to optimize and improve the user experience for their Zoom deployments including Zoom Meetings, Rooms, and Webinars. Zoom Meetings For over three years, Vyopta has offered monitoring and analytics for Zoom Meetings. With alerts, in-depth call quality metrics, and historical analytics, UC and IT professionals use Vyopta…

3CLogic Partners With Avant Communications to Expand Its Cloud Call Center Solution to More Partners and Enterprise Customers

3CLogic, a leading provider of cloud contact center software, announced its latest partnership with AVANT Communications, a platform for IT decision-making and the nation’s premier distributor for next-generation technologies. 3CLogic’s solution seamlessly enables enterprise organizations to natively integrate voice and contact center features with leading enterprise platforms, such as ServiceNow and Microsoft Dynamics. Acting as a platform-enhancing blade, the company specializes in complementing existing digital channels…

Zoom Phone Cloud Service Now Available in Over 40 Countries and Territories

Zoom Video Communications, Inc. announced the general availability of its Zoom Phone cloud phone service in 25 additional countries and territories, as well as a new, drastically simplified telephone service plan for companies with locations across the globe. Zoom now provides local telephone service and domestic calling in over 40 countries and territories around the world. The new countries and territories where Zoom Phone supports local phone numbers are: Argentina, Brazil, Bulgaria, Chile, Columbia, Costa Rica, Croatia,…

Venatus Expands In-Game Advertising Offering With Frameplay

Venatus, the advertising technology platform focused on gaming and entertainment, has announced a global partnership with Frameplay.gg. The partnership will see Venatus monetize Frameplay’s in-game advertising placements, reaching millions of gamers worldwide. Frameplay, headquartered in San Francisco, enables game developers to easily place advertising within video game environments without interfering with, or degrading, the gameplay performance or experience. Commenting on the partnership, Jonathon Troughton, CEO,…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Drift (Conversational Marketing), 3CLogic (E-commerce), RingCentral (Unified Communications),  IZEA (Influencer Marketing), and Terminus (ABM). Drift Expands Beyond Conversational Marketing Drift, the leading sales and marketing platform that created the Conversational Marketing category, announced a new category: Revenue Acceleration. Whereas Conversational Marketing focused on…

Bright Pattern Partners with NCSi to Deliver AI-Powered Omnichannel Communication Solutions

Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities Bright Pattern, leading provider of omnichannel communication software for innovative companies, partners with NCSi, leading IT service management consultant and solution provider. Together, Bright Pattern and NCSi deliver a modern Omnichannel Communication Interaction Platform for IT Service Management to improve ROI by automating common…

CallTower launches Microsoft Teams Integration with Popular CRM Software

With CT Cloud Unite, CallTower has integrated Microsoft Teams with popular CRM software and new features like Contact Popping CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced that CT Cloud Unite, their customer retention management and integration application, now operates with Microsoft Teams Direct Routing calling plans. CallTower customers will now be able to integrate Microsoft Teams with an unprecedented range of business and…

The Tipping Point for Customer Value Management

For decades, value selling has been a secret weapon most enterprise sales teams brought out only for their biggest prospects. That’s because like with most secret weapons, it was expensive, hard to operate, and needed to be reserved for the most opportune moments. But in recent years, the introduction of new automated tools enabled pioneering organizations to deploy value selling at scale with near real-time use of value across multiple scenarios and prospects. Now, we stand at a tipping point where Customer Value…

BigID Appoints CMO To Expand Global Presence and Accelerate Demand Gen

Former Automation Anywhere and ServiceNow exec, Scott Mersy, joins BigID to lead global marketing and GTM strategy BigID, the leading data discovery and intelligence platform for privacy, protection, and perspective, announced Scott Mersy as its new Chief Marketing Officer. He brings over two decades of cloud, SaaS and enterprise tech experience in digital marketing, website and product marketing, demand generation and sales development. Marketing Technology News: Zendesk Commended by Frost & Sullivan for Its…

Industry Veteran Klaus Seidl Joins Mimecast as VP of DACH

Former IBM And Palo Alto Networks Exec joins Mimecast to lead DACH sales team Mimecast Limited, a leading email and data security company, announced the appointment of Klaus Seidl as the new Vice President of the DACH region. Klaus will be responsible supporting Mimecast’s growth in Germany, Austria and Switzerland (DACH) and will report to Mimecast’s SVP of EMEA, Brandon Bekker. Marketing Technology News: BlueConic Expands Customer Lifecycle Orchestration Capabilities Klaus has more than 30 years’ experience in IT and…

Zoom Launches Hardware as a Service

Program Offers Hardware for Both Zoom Rooms and Zoom Phone Zoom Video Communications, Inc. announced the launch of Zoom Hardware as a Service (HaaS). Zoom HaaS will make Zoom Rooms and Zoom Phone more accessible by minimizing friction around hardware procurement. Customers can choose from a variety of solutions from leading hardware manufacturers DTEN, Neat, Poly, and Yealink. With Zoom HaaS, customers can deploy a world-class communications experience with a variety of subscription options for phone and meeting room…

3CLogic Continues Global Expansion with ServiceCX Partnership

Leading Cloud Call Center platform partners with UK-based consulting firm specialized in customer service and digital transformation 3CLogic, a leading provider of cloud contact center solutions, announced its latest partnership with ServiceCX, a UK-based Customer Service Management organization that delivers exceptional customer service experiences. Marketing Technology News: Real Madrid CF And Legends Announce Groundbreaking Global Omnichannel Retail Program "At ServiceCX we are delighted to be entering into this…