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Declining Marketing Budgets Force Companies to Start DIY Research, Finds SurveyMonkey

SurveyMonkey study finds that organizations are flocking to do-it-yourself market research tools, even as the COVID-19 pandemic drives cuts to marketing budgets 70% of market research professionals say they are likely to transition to more DIY tools in the next year SurveyMonkey, a leading global survey software company, shared findings from two studies of more than 2,000 market research professionals in the U.S. to understand the state of the market research industry and how the COVID-19 pandemic has impacted budgets…

MarTech Interview with Christine Rimer, VP of Customer Experience and Advocacy at SurveyMonkey

"Convenience is not separate from experience but rather a critical aspect of the customer experience." Tell us about your role as SurveyMonkey’s CX and advocacy leader?  As the leader of customer experience and advocacy at SurveyMonkey, my work focuses on innovating CX for three specific areas: SurveyMonkey, our customers and the industry as a whole. First, I’m responsible for improving the customer journey at SurveyMonkey through a holistic CX program. I work together with my team and across departments to ensure a…

SurveyMonkey Accelerates Position in Customer Experience (CX) Market

SurveyMonkey’s CX Solutions, GetFeedback and Usabilla, help customers like Salesforce, DHL, Informatica, Puma and Yeti to fuel customer retention and growth with the fastest time-to-value in the market SurveyMonkey announced it is uniting its CX Solutions under the banner of the GetFeedback Suite to accelerate its CX strategy.  SurveyMonkey provides easy-to-deploy, cost-efficient CX solutions that help organizations using Salesforce CRM to set up CX programs within days, not months, and accelerate speed to insight. …

SurveyMonkey’s Latest Microsoft Teams App Simplifies Employee Feedback

Enterprise organizations can easily and securely understand employee sentiment, act on critical feedback in a remote work environment, all within Microsoft Teams SurveyMonkey announced major new features and updates to its app integration with Microsoft Teams. These new features make it easier for team leaders and employees to stay connected, generate surveys, and collect feedback from one another as companies across the world are working from home. Microsoft Teams has over 75 million daily active users, with SurveyMonkey…

SurveyMonkey Ranked No. 2 on G2 Best Software Companies in 2020

G2, the largest software marketplace and review platform, ranks SurveyMonkey as a Leader in nine categories including Enterprise Feedback Management and Survey Software SurveyMonkey, a leading global survey software company, announced it was ranked No. 2 on G2’s Best Software Companies in 2020. SurveyMonkey consistently ranks as a Leader in G2’s quarterly reports, earning the highest overall G2 score in both Enterprise Feedback Management and Survey Software categories in the Spring 2020 Grid Report. SurveyMonkey also ranks…

SurveyMonkey Consistently Ranked on Fortune’s Best Workplaces in the Bay Area

Company prioritizes employee feedback as driver to attract and retain the best talent in one of the most competitive markets in the nation SurveyMonkey was honored by Fortune and Great Place to Work as one of the 2020 Best Workplaces in the Bay Area. Making the list for a third consecutive year, SurveyMonkey continues to build a culture that excels in one of the nation’s most competitive markets. “This is an amazing recognition of the power of community, for our employees to do inspiring work, to build an inclusive…

SurveyMonkey Audience Now Has Expanded Support Capabilities to Help Customers Act on Deep Market Insights at Speed

SurveyMonkey, a leading global survey software company, announced that SurveyMonkey Audience, the company’s “do it yourself” market research solution, launched a new premium services bundle, SurveyMonkey Audience Premium, to help customers scale agile market research programs. Marketing Technology News: BitGo Appoints Pete Najarian as Chief Revenue Officer Insights professionals that already use SurveyMonkey Audience as their go-to solution for fast, global, cost-effective market research can now gather deeper insights…

SurveyMonkey Expands Executive Team to Grow Enterprise and Self-Serve Businesses

SurveyMonkey Taps Silicon Valley Veterans as Vice President of Communications, Vice President of Growth Marketing, and Vice President of Sales Operations SurveyMonkey, a leading global survey software company, announced three new executive hires to help lead the company’s next phase of growth and expansion: DuVal Hicks, vice president of sales operations; Lara Sasken Lindenbaum, vice president of communications; and Denis Scott, vice president of growth marketing. “DuVal, Lara, and Denis each bring nearly 20 years of…

SurveyMonkey Named Customer Satisfaction Leader in Enterprise Feedback Software Category by 2019 G2 Grid Report

SurveyMonkey, a leading global survey software company, announced that it leads in customer satisfaction for the Enterprise Feedback Management Software category in the 2019 G2 Grid Report. SurveyMonkey received a 96% satisfaction rating from enterprise customers in the latest report by G2, a review platform empowering business buying decisions by highlighting the voice of the customer. Marketing Technology News: Taptica International Rebrand Reflects Video Advertising Leadership The G2 Grid Report released rankings…

SurveyMonkey Hires Autodesk Executive Debbie Clifford as Its New Chief Financial Officer

Clifford Brings Nearly 20 Years of Operational Finance Experience and Leadership in SAAS Business Model Transformation SurveyMonkey, a leading global survey software company, announced that Debbie Clifford will join its leadership team on July 8 as chief financial officer.  In her new role, Clifford will oversee all aspects of finance including financial strategy, planning and analysis, accounting, tax, treasury, and investor relations, in addition to strategic planning and corporate development.  With the addition of…

SurveyMonkey Advances Cloud Operations in Europe for Enterprise Customers with Launch of Data Centre

74% of UK Residents Care That Their Data Is Stored in the European Union, According to SurveyMonkey’s Latest Research on the General Data Protection Regulation (GDPR) SurveyMonkey, a leading global survey software company, announced it has launched a European data centre that will be available this month to new enterprise customers. The public cloud infrastructure enables SurveyMonkey to host data locally for customers located or doing business in the region, an important priority for European organisations.…

SurveyMonkey Completes Acquisition of Usabilla

Combined Companies Provide Access to a Truly Comprehensive Portfolio of Customer Experience Offerings SurveyMonkey, a leading global survey software company, announced it has completed its acquisition of Usabilla, a leading global Voice of Customer (VoC) technology provider. Usabilla empowers 450 enterprises in 35 countries, including global brands like Lufthansa, Philips, and Vodafone to collect, analyze and act on real-time user feedback to improve their products and customer experiences. The acquisition complements…

SurveyMonkey Launches Visual Themes and Layouts that Deliver On-Brand Survey Experiences

Easy-To-Use Customization Features Improve Survey-Taking Experience with Options to Add Branding, Imagery, Colors, and Themes SurveyMonkey, a leading global survey software company, announced the launch of enhanced survey features that give customers the power to create a more engaging survey experience by adding branding elements, new layouts, colors and much more. “With our new themes, customers can create beautiful on-brand surveys by leveraging elements like vibrant colors, hero product shots and layouts that will…

SurveyMonkey Expands Salesforce Integration with Enterprise Customer Experience Solution

SurveyMonkey Continues to Invest in Open Platform Solutions to Transform Customer Experience, Automate Workflows, and Boost Productivity in Data Collection Process SurveyMonkey, a leading global survey software company, announced that SurveyMonkey CX now integrates with Salesforce. The integration caters to enterprise organizations, giving SurveyMonkey CX and Salesforce joint customers increased flexibility to automate workflows and processes that measure customer success. The open platform integration improves the overall…

SurveyMonkey Reveals New Research to Help Businesses Understand Consumer Perceptions on Trust

Human Relationships Win When it Comes to Building Trust & Influencing Purchase Decisions SurveyMonkey, a leading global survey software company, released data exploring the relationship between consumers and trust: how perceptions of trust influence purchase decisions, the role Artificial Intelligence plays in these perceptions, and how human relationships can ultimately make or break brands. SurveyMonkey CEO Zander Lurie unveiled the data in a keynote at Web Summit in Lisbon, Portugal. “Today’s technology platforms…

TechBytes with Steve Norall, Chief Product Officer, SurveyMonkey

Steve Norall Chief Product Officer, SurveyMonkey SurveyMonkey recently unveiled its new People Powered Data platform that enables businesses to turn voices and opinions into actionable data. We spoke to Steve Norall, Chief Product Officer, SurveyMonkey, about how their new platform enables B2B marketers to engage with their customers.MTS: Tell us about your role at SurveyMonkey and how you got here? Steve Norall: I’m the Chief Product Officer at SurveyMonkey, overseeing product, growth marketing, and product…

Thought Leadership Strategies to Delve Into New Opportunities

What is your approach towards knowing about the future of the market? How do you think about the future of your customers? Does your company have a dedicated team of people who can influence the industry? Do they share unique insights about the market in which their business resides? The answer to all these questions that have been asked above should be given through a thought leadership strategy. According to a recent survey conducted on Survey Monkey reveals that 65% from the 1000 plus surveyors say that…

Fifty-Four Percent of Consumers Open Product-Oriented Email When Clear Customer Action is Included

SparkPost, the world's largest email delivery and analytics engine that delivers nearly 40 percent of the world's email, today published the results of a consumer survey co-developed with leading global survey software company SurveyMonkey. The survey captures how retail consumers feel about marketing communications from their favorite retail brands – what marketing activity promotes consumer engagement and digital purchases, and what brands are doing that drive consumers away. The survey analyzed data from 1,124 consumer…

Fifty-Four Percent of Consumers Open Product-Oriented Email

Survey Data Shows Consumers Crave More from Brands; Maintain High Expectations of Personalization and Relevance SparkPost, the world's largest email delivery and analytics engine that delivers nearly 40 percent of the world's email, published the results of a consumer survey co-developed with leading global survey software company SurveyMonkey. The survey captures how retail consumers feel about marketing communications from their favorite retail brands – what marketing activity promotes consumer engagement and digital…

IntelligenceBank Launches NEW API Handshakes

IntelligenceBank, the leading marketing operations platform announced the launch of IntelligenceBank Handshakes. Based on IntelligenceBank's robust API, Handshakes are simple 'if this, then that' an integrated workflow that connects files and data from IntelligenceBank to other technology tools. Handshakes automate repetitive tasks, so IntelligenceBank clients can get work done faster and stay more compliant. It securely sends information from one application to another without any custom coding.  It's another way to make…