Uniphore Unveils Industry-First Technologies to Strengthen Both Agent and Customer Experiences in the Contact Center

New RPA and Agent Security Solutions Set a New Standard for Customer Service Amid Era of Remote Work and High Customer Expectation Uniphore, an early leader in Conversational Service Automation (CSA), announced the addition of its new U-Trust portfolio and U-Assist Assurance solution to its portfolio. With these new solutions, Uniphore customers will be better able to support call center agents and operations, while building trust with consumers and delivering a better overall customer experience. Uniphore’s new…

Uniphore Acquires Emotion Research Lab and Adds Video AI Capabilities to Its Innovation Portfolio

Pioneering company delivers advanced capabilities to significantly augment and enhance video-based communications while expanding Uniphore’s market opportunities Uniphore, an early leader in Conversational Service Automation (CSA), announced the acquisition of Emotion Research Lab, a cutting-edge video and emotion AI company. Emotion Research Lab is a leading software developer that uses AI and machine learning, to identify emotion and engagement levels in real-time over video-based interactions. When combined with…

Uniphore Ushers in a New Phase of Rapid Growth and Expands Executive Leadership Team with New CFO

Global Conversational Service Automation company adds new talent in preparation for its next phases of global expansion Uniphore, an early leader in Conversational Service Automation (CSA), today announced that it has hired Stéphane Berthier as its Chief Financial Officer (CFO). Berthier brings considerable experience across global finance and business and will be able to leverage his breadth and depth to effectively manage Uniphore’s growth and strong global demand. As Uniphore’s CFO, Berthier will lead the finance…

MarTech Interview with Umesh Sachdev, CEO and co-founder at Uniphore

"Working together with the Tech Mahindra team, we’ll be able to combine the power of AI, automation and analytics to help businesses around the world reduce costs, improve customer satisfaction and – especially important for the work from home era – improve security using advanced biometrics capabilities." Hi Umesh, please tell us about the role you handle and how you arrived at Uniphore. I am the CEO and co-founder at Uniphore. My cofounder Ravi and I worked together during our time as students at the Jaypee Institute…

Uniphore and Tech Mahindra Announce Partnership

Uniphore, an early leader in Conversational Service Automation (CSA), announced that it has entered into a multi-year, multi-million dollar strategic agreement with Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions to expand its global reach and drive IT innovation in the contact center as the industry adapts to an increasingly digitalized and remote work-friendly environment. As part of the agreement, Tech Mahindra and Uniphore will offer joint…

Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and Automation Technology

Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, today announced a strategic partnership with Uniphore, the global leader in Conversational Service Automation (CSA), to utilize its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC). The agreement centers on both Firstsource and Uniphore bringing together global expertise, deep domain experience, and cutting-edge technology to deliver enhanced…

Uniphore’s Conversational Service Automation Platform to be Leveraged for WNS’ EXPIRIUS

Uniphore, an early leader in Conversational Service Automation, announced that it will be providing its advanced conversational service automation platform to WNS, a leading Business Process Management (BPM) company, for its recently-launched digital CX Solution, EXPIRIUS. “WNS’ global expertise and their new CX solution, combined with our AI and Automation-driven technology platform can truly transform the industry.” WNS will leverage Uniphore’s AI and automation capabilities to offer unique digital Customer…

Uniphore Expands Executive Leadership Team Given Rapid Growth and Strong Future Outlook

High-growth startup announces new CPO, CBO as conversational service automation continues gaining momentum Uniphore, an early market leader in the Conversational Service Automation (CSA) space, announced the hiring of a new chief product officer and chief business officer to its executive leadership roster amid a year of rapid growth as it continues to execute on its global strategy. The announcement comes after Uniphore announced a $51 million Series C funding haul last August and on the heels of a recently inked…

Uniphore Named in the 2020 Gartner Cool Vendors in CRM Customer Service and Support Report

Seven years after being recognized as a Cool Vendor in Human-Machine Interfaces1, Gartner revisits Uniphore and writes about “Where are they Now” Uniphore, an early conversation service automation category leader, today announced that Gartner has written up additional information on the company within the “Where Are They Now?” section of the 2020 Cool Vendors in CRM Customer Service and Support2 report. Gartner states in the report, “This research does not constitute an exhaustive list of vendors in any given technology…

Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation

Advanced technology from Uniphore combined with decades of exceptional customer service know-how from Sitel Group will deliver new CX capabilities for global brands Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences every day, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with…

Uniphore Seeing Momentum: Raises $51 Million in Series C Funding Led by March Capital Partners

New round is Uniphore’s largest to-date; one of the biggest in conversational AI in recent months Uniphore, the global conversational AI technology company, is gaining momentum and announced it raised $51M in Series C funding led by March Capital Partners, with participation from Chiratae Ventures (formerly IDG Ventures), Sistema Asia, CXO Fund, ITP, Iron Pillar, Patni Family, plus other investors. The new round of funding is Uniphore’s largest to date and marks one of the most substantial funding rounds in the…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from WISMOLabs (E-Commerce and Mobile Commerce), Affle (Customer Acquisition), Alianza (Unified Communications), Greyhound (Customer Experience Management), to Uniphore (Customer Experience Management). WISMOlabs Supercharges Salesforce Commerce Cloud With Post Purchase Customer Experience Enhancements With out of the box and custom WISMOlabs integrations available through certified…

Majority of Consumers Expect the Pandemic To Have Lasting Effects Into 2022 Says New Research

New Study by SheerID and CommerceNext reveals how consumers want retailers to respond in emotionally and financially challenging economic environment SheerID and CommerceNext announced the findings of a survey designed to gauge the emotional pulse of consumers during the pandemic. The survey also sought to understand how brands & retailers can emotionally connect with consumers during this difficult time. The psychological impact of Covid-19 and what consumers want from retailers: More than two thirds of consumers…

Uniformmarket Launches New Operations in Australia & New Zealand

UniformMarket (UM), the leading SaaS eCommerce platform built exclusively for the uniform industry across North America, has announced that it has expanded its operations into new international territories including Australia and New Zealand. "After the immense growth that our business has achieved in the uniform industry for nearly two decades, expanding into the ANZ region of the world is the next logical step," CEO of SellersCommerce, Ashok Reddy, said. "We're beyond excited to be able to deliver the world's best SaaS…

Kaleidoscope and Orthopreneur Merge Orthodontic Marketing Technology Companies

Technology-Driven Digital Marketing and Web Design for Orthodontic, Dental, and Medical Practices Kaleidoscope, the leading digital marketing company for orthodontic, dental, and medical practices, has joined forces with Orthopreneur Internet Marketing, which specializes in website design, search engine optimization (SEO), and search engine marketing (SEM) for the orthodontic and dental industries. Under the new Kaleidoscope umbrella, the company will integrate all of the marketing services that an orthodontist, dentist,…

Digital Admin Frustration Costs Marketers almost £21k of Unpaid Hours and Hinders Creativity

The silent burnout trigger for remote-working teams 27% of marketing professionals are spending an extra 3-4 hours a day catching up on creative work they are unable to complete in the working day due to the overwhelming number of admin tasks demanded of their role, according to research by Imagen, a leading video management platform. This is despite 26% of professionals choosing a marketing career for its creative appeal. The accumulation of these wasted hours over the course of the year means that, on average, marketers…

Revenue Grid Is First to Market With a Complete Set of Guided Selling Capabilities as Predicted by Forrester and Gartner

Revenue Grid unveils an innovative, seller-centric Guided Selling platform set to revolutionize B2B sales with step-by-step AI guidance for sellers ahead of the US market Revenue Grid is the first-to-market with the most comprehensive set of algorithmic Guided Selling capabilities ever in the Sales technology space as it successfully seeks to define the emerging category. The capabilities have pulled ahead of competition on a pure code basis pound for pound. Legacy companies are struggling to acquihire and code fast enough…

Versium Launches New Consumer Marketing Data Technologies to REACH Platform

The new enhancements empower marketers to target based on job profile and consumer profile via an easy-to-use, single technology platform. Now businesses can effectively reach work-from-home professionals in the post-COVID-19 new normal Versium, a market-leading data analytics and identity resolution company has launched a new suite of consumer marketing tools to the company’s REACH platform. Released in 2019, Versium REACH previously focused exclusively on B2B marketers, enabling them to identity, understand and reach more…

Aptivio Releases the First Augmented Intelligence App for B2B Sales Professionals

Aptivio announced the release of V2.0 of its Augmented Sales Intelligence App, with a new intuitive UX design built for Sales Professionals to help sell more in a volatile economic world The intelligent market monitor platform has historically been more focused on generating powerful demand and risk signals consumed via APIs rather than an application interface. Aptivio invested in the simplification and streamlining of the interface, with consumer-like ergonomics and frictionless sales workflow. Marketing Technology News:…

Leanplum Appoints Marc Chabot as Chief Revenue Officer

Accomplished sales executive to usher era of rapid growth Leanplum, the leading multi-channel customer engagement platform, today announced the appointment of Marc Chabot as Chief Revenue Officer (CRO). A highly successful software executive with experience in a range of industries, Chabot joins to lead the company's continued global growth and expansion. Marketing Technology News: HCL Software’s New CX Capabilities Help Users ‘Go Beyond the Transaction’ "Leanplum is at an exciting phase of growth, serving some of the…