Yext Adds New Zendesk Integrations to Bolster Customer Support Offerings

The companies' latest integration enables mutual clients to implement Yext's modern AI search platform on Zendesk help centers, agent consoles, and ticket forms. Yext, Inc., the AI Search Company, today announced new integrations with Zendesk, Inc. (NYSE: ZEN), as part of its continued focus on empowering customer support teams. Yext Support Answers, released in May, is a suite of enterprise search solutions built on Yext's AI-powered platform for customer support use cases. With the new integrations announced today,…

Zendesk’s Joe Jorczak joins Yext as Head of Industry for Service and Support

Jorczak will be responsible for the strategy behind the search company's service and support offerings, including Support Answers. Yext, Inc., the AI Search Company, today announced Joe Jorczak as its first-ever Head of Industry for Service and Support, effective June 1, 2021. In this new role, Jorczak will draw on his 20+ years of customer-centric experience at companies like Zendesk, Oracle, and Medallia to define and execute the strategic direction for Yext's service and support offerings, including the recently…

Yext Launches Support Answers to Streamline Resolution Process for Customers and Agents

 Yext, Inc. (NYSE: YEXT), the AI Search Company, today launched Support Answers, a suite of enterprise search solutions built for customer support teams. The launch comes as people increasingly look online to find solutions independently, yet are unable to successfully resolve their issues. According to Gartner, 70% of a business's customers use self-service tools, but only 9% can fully resolve their issues through these more automated channels.* As a result, many ultimately end up turning to live support options, driving…

Yext Highlights Search Technology Gap in ’90s-Themed Integrated Marketing Campaign

Yext, Inc. , the Answers Search Company, today announced a 1990s-themed integrated marketing campaign to playfully educate businesses on the real problem of using outdated search technology. The company, which provides modern, AI-powered search solutions for businesses, is launching a variety of creative assets to communicate that keyword search technology, which typically delivers lists of irrelevant hyperlinks to customer questions, is the last holdout of 1990s technology that most companies have yet to update.…

Yext and Adobe Team Up to Teach Businesses “Digital Best” Web Redesign

As businesses continue to adjust to the effects of the pandemic, Yext and Adobe will share best practices for how they can optimize their websites to accelerate business and delight customers. Yext, Inc. (NYSE: YEXT), the Answers Search Company, and Adobe today announced a joint digital event, Secrets to a Successful Website Redesign, set for June 16th. Marketing Technology News: Appnovation’s Iain MacNeil Wins 2021 Report on Business Best Executive Award Yext, Inc. At the event, Marc Ferrentino, Yext's Chief…

Yext Recognized As A Cognitive Search ProvideI In Now Tech Report

The report states "search is exciting again thanks to vendors who innovate with AI…" Yext, Inc. the Answers Search Company, today announced its inclusion in Forrester's "Now Tech: Cognitive Search, Q2 2021" research report. The global market research company analyzed the cognitive search market. Forrester defines cognitive search as "next-generation search engine software that employs AI technologies...to ingest, understand, and organize information from multiple disparate data sources to enable humans to find content,…

Yext Releases Powerful Features Arming Businesses With Even Better, Faster, and Cheaper Search Experiences

Yext, Inc. the Answers Search Company, announced the general availability of its Spring '21 Release, one of the most significant platform updates in the company's history, highlighted by the "Orion" search algorithm update. With innovative features like extractive QA, a website crawler, data connectors, and developer tools for Answers, businesses and organizations can deliver even better and more diverse search experiences to their customers. "Today, advancements in natural language processing mean that businesses have…

Yext Earns “Leader” Distinction Across Five Categories from G2

Yext's comprehensive, answers-first search platform was named a top pick for best enterprise search, local marketing, online reputation management, local SEO, and local listings management software. Yext, Inc., the Answers Search Company, today announced its designation as a leader on the Spring 2021 G2 Grid® from G2.com, Inc., the leading software review platform. Yext earned the top distinction in five categories: Marketing Technology News: Takeaways From The 2020-2021 Covid-19 Pandemic: The Right Employee And Customer…

With Reopening on the Horizon, Yext Launches #Back2Biz Program with Special Pricing to Help Boost Businesses

Aimed at helping businesses emerge from the pandemic stronger than ever, the search company is offering an exclusive rate on its Listings solution to help increase foot traffic by delivering accurate, up-to-date information across a business's digital footprint. Yext, Inc., the Answers Search Company, announced an incentive program for its Listings product as part of its #Back2Biz campaign, which aims to put businesses at an advantage as COVID restrictions loosen and reopening ramps up. Marketing Technology News: Hyland…

Yext Introduces Extractive QA, Website Crawler, Data Connectors, and Answers Developer Tools, Laying Foundation for Multi-Solution Search…

The features, available for early access in Yext's Spring '21 Release, enable businesses to deliver even better and more diverse search experiences to their customers Yext, Inc., the Answers Search Company, today announced its Spring '21 Release, one of the most significant platform updates in the company's history. With the release, highlighted by the "Orion" search algorithm update and a number of critical, innovative features, including extractive QA, a website crawler, data connectors, and developer tools for Answers,…

Yext Announces Advanced Extractive Question Answering as Part of its “Orion” Search Algorithm Update

The new feature scans complex, unstructured long-form documents to deliver the best, most direct answer to a query in a rich snippet Yext, Inc., the Answers Search Company, announced its latest advanced natural language processing (NLP) algorithm, extractive question answering (QA), also known as document search. This will be available on March 17th as a feature in Yext's "Orion" update. Marketing Technology News: BrainSell Launches Aircall Plugin for SugarCRM The extractive QA algorithm adds a powerful…

Yext Names David Rudnitsky As President and Chief Revenue Officer

Yext, Inc., the Search Experience Cloud company, announced the promotion of David Rudnitsky to President and Chief Revenue Officer. Rudnitsky, who joined Yext in 2017, was previously responsible for Yext's enterprise sales organization for North America. Marketing Technology News: Comm100 Appoints Stijn Hendrikse and Kalle Radage to Board of Directors Rudnitsky has over 35 years of technology and cloud sales experience, having successfully led enterprise sales for a number of leading disruptive tech companies. Prior to…

Yext Receives Top Marks on Human Rights Campaign’s 2021 Corporate Equality Index

The search company was also named a Best Place to Work for LGBTQ Equality by HRC Yext, Inc., the Search Experience Cloud company, announced that it received a top score of 100 on the Human Rights Campaign's 2021 Corporate Equality Index, a national benchmarking survey and report measuring corporate LGBTQ workplace equality policies and practices. In addition, the company received distinction as a Best Place to Work for LGBTQ Equality. Marketing Technology News: Zendesk Suite Radically Transforms Enterprise Tech Space…

Yext and Carahsoft Team Up to Bring the Power of Search to the Public Sector

The collaboration brings next-generation search technology -- both on- and off-website -- to government agencies to improve the constituent search experience, including their ability to find accurate and timely information about vaccine distribution Yext, Inc., the Search Experience Cloud company, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider, announced a collaboration to help government agencies harness the power of search to provide better access to information as they prepare to distribute…

Yext Extends Answers to Partners to Bring Local Businesses into the Future of Search

Equipped with Yext's revolutionary search product, local businesses will be able to deliver accurate, up-to-date, and official answers to customers searching on their website Yext, Inc., the Search Experience Cloud company, announced the availability of Yext Answers, the company's revolutionary search product, to select partners in its Channel Partner Program. Select global Channel partners that typically sell Yext solutions to small businesses will now be able to offer their clients a modern search experience on…

Yext Named a Leader on G2 Enterprise Search Grid

Based on positive customer reviews, the leading software review platform now ranks Yext and its revolutionary search product, Answers, among category heavyweights like Google Cloud Search, IBM Watson Discovery, and Microsoft Bing Yext, Inc., the Search Experience Cloud company, announced its designation as a leader on the G2 Grid for top Enterprise Search Software products. With this placement, Yext's revolutionary search product, Answers, joins the ranks of search powerhouses like Google Cloud Search, IBM Watson Discovery,…

Yext Releases Consumer Search Trend Predictions for the Biggest Digital Season Yet

Yext, Inc., the Search Experience Cloud company, released its predictions for consumer search behavior during the holiday season to help businesses prepare for the end of an unpredictable year marked by COVID-19. The predictions, which combine Yext's research into consumer search behavior both over the past eight months and during the 2019 holiday season, indicate that foot traffic to brick-and-mortar stores will only be significant for select verticals, while clicks to call a business and visit their website are expected…

Smartling Announces New Integration with Yext to Translate Location Data

Smartling, the #1 rated translation management system by users on G2, announced a new translation integration with Yext, the Search Experience Cloud company. With this new integration, Smartling and Yext clients around the world can leverage Smartling’s translation automation, localization, language translation, and visual context solutions to simplify the complexity of scaling location data hosted in Yext into any language. “In our global economy, it’s critical for businesses to provide official answers to all of their…

Yext Answers Expands Global Footprint with New Japanese Language Expansion

Yext, Inc., the Search Experience Cloud company, announced that Yext Answers, its revolutionary site search product, is now available in Japanese. The product's latest language expansion, which is part of Yext's Answers algorithm update "Andromeda," allows businesses and organizations with a presence in Asia to deliver official answers to Japanese consumers' questions on their websites. Originally launched in English in 2019, Yext Answers applies advanced natural language processing (NLP) and Bidirectional Encoder…

New Data Integration with Yext Advances WebMD’s Accurate, Reliable Health Care Provider Information

Yext, Inc., the Search Experience Cloud company, and WebMD Health Corp. announced a new data integration that enhances the accurate, up-to-date health care provider information patients and consumers find at WebMD Care and Vitals, WebMD's provider directory platforms. More than 76 million people visit WebMD each month for information and tools to support them in managing their health, and WebMD Care and Vitals consumer platforms generate more than 10 million visits per month from people searching for healthcare providers.…