TechBytes With Ritesh Idnani, President Of Business Process Services, Tech Mahindra

About Me Please tell us about the role you handle and how you arrived at TechMahindra I’ve been working in technology and technology-enabled business services for over two decades across IT services, BPO, SaaS/ BPaaS, outsourced product development, engineering research and development, and automation/ cognitive computing businesses. Prior to Tech Mahindra, I’ve held various senior executive leadership roles at large tech-focused organizations. At Tech Mahindra, I drive our business process services organization, digital…

UENI Announces Extended Support for Small Businesses with Free E-Commerce Services

UENI Ltd, the London-based creator of free websites for small businesses announced that it is extending its support to entrepreneurs and small business owners. From today, January 7th, it will provide a multi-product shopping cart, flexible shipping and collection options, and multiple payment methods to its free Starter customers to ensure that every small business can sell their products online successfully. The company also has unlocked functionality that enables small businesses to automatically synchronize their…

Understanding AI-based Sales Forecasting and How it Helps Businesses

Sales Forecasting entails sales managers using historical data to map out future trends, potential mishaps, and the overall journey of the product/service. It creates a way to support decision analysis, estimate expenditure, and budget plans. However, many companies fail when it comes to sales forecasting with a percentage as high as eighty. The pain points come in the form of primary causes — poor sales execution, flawed forecast roll-up processes, and lack of accountability. The solution to these problems comes in the form…

Predictions Series 2021 with Verizon Media’s Chief Business Officer, Iván Markman

Hi Ivan, please tell us how you hoped the New Year 2021 will start for the industry. The industry overall, I expect the next not-normal! For 2021...let’s start with consumers: coming out of 2020 there will be a confluence of factors that will likely create very unique consumer patterns. For starters, there will be continued uncertainty around the pandemic and its cure (vaccine timing and effectiveness, collective immunity, etc.) as well as the economic impact on households (employment, stimulus, impact to savings and…

TaskUs Introduces Refreshed Brand Highlighting Growth of Digital Services

TaskUs, the leading global technology-enabled service provider for high-growth technology companies, announced a rebrand of the "ridiculously good outsourcing" company. The move highlights the company’s expansion in digital transformation services beyond Customer Experience including AI Operations and Content Security. “TaskUs has long been known for its fast, efficient, innovative work with hyper growth companies,” said Bryce Maddock, CEO of TaskUs. “2020 forced companies to embrace digital transformation with speed and…

Mobvista Launches Cloud Business Unit

Mobvista announced it had merged the Elastic Cloud Computing and Engineering Operations and Maintenance Team into a more comprehensive Cloud Business Unit, which now ranks as the Company's second largest business unit after the Advertising Technology Unit. Chao Cai, Vice President of Technology and Chief Engineering Architect of Mobvista, was appointed as the Head of the Cloud Business Unit and will directly report to Clement Cao, Co-founder and President of Mobvista. Mobvista's programmatic advertising business has…

imimobile Enables ŠKODA Auto to Use the Whatsapp Business API for Customer Interactions

Implementing WhatsApp will improve customer experience for a variety of automotive services Global cloud communications software and services provider IMImobile PLC, announced that ŠKODA AUTO India has integrated the WhatsApp Business API as part of their customer communication strategy. ŠKODA is now using WhatsApp to streamline the vehicle service booking process, provide breakdown support, share their COVID-19 initiatives, share product information, and more. The WhatsApp Business API enables businesses to connect with…

Intalio Acquires Ever Business Solutions

Intalio announces the acquisition of Ever Business Solutions. Catering to the needs of its partners and potential customers, Intalio, a leader in digital solutions, acquired Ever Business Solutions, a firm dedicated to the innovation of enterprise business solutions and resource planning. This acquisition is one of many acquisitions to come as part of the company's strategic global expansion plan, and we are choosing to do this in a decisive, strategic manner. Marketing Technology News: FedEx to Acquire ShopRunner…

Alida Promotes Jason Baldree to Chief Customer Officer, Welcomes New SVP of Professional Services & Customer Success

Alida’s long-time Head of Customer Success elevated to the C-Suite while Tony Chung joins to lead Professional Services for the company Alida (formerly Vision Critical), creator of the world’s first Customer Experience Management (CXM) and insights platform,  announced the promotion of Jason Baldree to Chief Customer Officer and the appointment of Tony Chung as Sr. Vice President of Professional Services and Customer Success. Baldree joined Alida in 2018 with over 20 years of experience leading customer success and…

GoDaddy Acquires Poynt, Expands Commerce Services

GoDaddy Inc., the company that empowers everyday entrepreneurs, announced it has entered into a definitive agreement to acquire Poynt. Under the terms of the agreement, GoDaddy will pay $320 million in cash at closing and $45 million in deferred cash payments subject to certain performance and employment conditions over three years. The transaction is expected to close in the first quarter of 2021, subject to the satisfaction of regulatory approvals and other customary closing conditions. "Commerce is critical to our…

Appian Supports Launch of Professional Services in AWS Marketplace

Low-code automation platform, solutions, and services now available Appian announced that it is participating in the launch of Professional Services in AWS Marketplace. Amazon Web Services (AWS) customers can now find and purchase professional services from Appian in AWS Marketplace. As a participant in the launch, Appian is among the first low-code platform vendors to quote and contract services in AWS Marketplace to help customers implement, support, and manage their software on AWS. AWS Marketplace is a curated…

OpenText Named a Leader in 2020 Gartner Magic Quadrant for Content Services Platforms

Seventeenth consecutive year OpenText has been named a Leader in this Gartner Magic Quadrant OpenText, a global leader in Information Management, announced it has been named a Leader in the Gartner 2020 Magic Quadrant for Content Services Platforms. This is the seventeenth consecutive year that OpenText has been named a Leader in this Magic Quadrant. Marketing Technology News: Bounteous Acquires FortyFour "2020 has made it clear, that those companies who own their digital capacities will emerge stronger and more…

Groove Launches the First Sales Engagement Platform for Salesforce Financial Services Cloud

New platform enables banks and wealth management advisors to strengthen customer relationships and accelerate sales productivity post COVID-19 Groove, the leading sales engagement platform for enterprises using Salesforce, announced general availability of their first industry-specific product, Groove for Salesforce Financial Services Cloud. The new sales engagement platform is currently in use at a major multi-national bank to help them accelerate sales productivity and build stronger relationships across their retail and…

Nextiva Launches NextOS Platform to Bring Communications & Business Applications to All Companies

NextOS Brings All Communication and Collaboration Tools for Customers and Teams into One Dashboard, Streamlining Work Across the Enterprise Nextiva, an industry leader in business communications, introduces the latest release of the NextOS platform, completing its transformation to a true platform company. With the newest version of NextOS, Nextiva will deliver fully integrated communication applications with business software along with AI and workflow automations. Nextiva is the only unified communications company that…

Hyland and Alfresco Named a Leader in the Gartner Magic Quadrant for Content Services Platforms 2020

Report evaluates content services vendors' completeness of vision and ability to execute Hyland and its new acquisition, Alfresco were both named Leaders in the Gartner 2020 Magic Quadrant for Content Services Platforms*. This is the 11th consecutive year Gartner has recognized Hyland as a Leader within the evolved content services report, and the inaugural Leader positioning for Alfresco. Hyland completed its acquisition of Alfresco in October. Marketing Technology News: Vidyard’s Free Asynchronous Video Messaging…

Vodafone Business and RingCentral Announce Strategic Partnership to Deliver New Cloud-based Communications Services

Next-generation services will support better collaboration and communication for businesses of all sizes across multiple countries, including the UK, Germany, Spain, and Italy Vodafone Business and RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration and contact center solutions, announced a strategic partnership that seeks to transform business communications and collaboration. Together the companies will create a new co-branded, cloud-based service that will be the lead Unified…

Laserfiche Named a Challenger in 2020 Gartner Magic Quadrant for Content Services Platforms

Laserfiche — a leading global provider of intelligent content management and business process automation — was named a Challenger in the Gartner Magic Quadrant for Content Services Platforms. Laserfiche was evaluated as one of 18 vendors in the market and was recognized based on its completeness of vision and ability to execute. "We are seeing a paradigm shift in the way that organizations view their content and processes in the wake of COVID-19. This shift has accelerated digital transformation initiatives," said Chris…

M-Files Named a Visionary in 2020 Gartner Magic Quadrant for Content Services Platforms

M-Files Corporation, the intelligent information management company, announced that the company has been recognized as a Visionary in Gartner, Inc.’s 2020 Magic Quadrant for Content Services Platforms. In this year's evaluation of 18 vendors, Gartner named M-Files as a Visionary based on its completeness of vision and ability to execute. Facing a new business reality brought on by the 2020 COVID-19 pandemic, today's leading enterprises are driving the demand for content services platforms that ensure the productivity of…

Box Named a Leader in the Gartner Magic Quadrant for Content Services Platforms

Box, a leader in cloud content management, announced that it has once again been named a Leader in the 2020 Gartner Magic Quadrant for Content Services Platforms. As part of a highly competitive market, Box was one of 18 vendors considered for this achievement. Marketing Technology News: Sycamore Entertainment Group To Launch SEGI TV Network Across Roku, Amazon Fire TV, Apple TV, Samsung Smart TV, and More For Gartner Magic Quadrants, vendors within a specific market segment are measured on their completeness of vision…

Tricolor Deploys an Advanced Omnichannel Contact Center With Orange Business Services

Russian digital services operator Tricolor has turned to Orange Business Services to modernize its customer service activities, leveraging technology from Genesys, a global leader in cloud customer experience and contact center solutions. Tricolor provides digital services, including satellite television and video streaming, for 12.2 million households throughout Russia. By deploying Genesys Engage, the omnichannel and multi-cloud customer engagement solution to be used by hundreds of operators, Tricolor can now interact…