“The State of Chatbots in Contact Centers” research shows how today’s contact centers are using chatbots to reduce call time, deflect calls, and improve customer satisfaction More than 75% of contact centers rely on intelligent chat…
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The analyst firm highlights Avaamo’s advanced NLP engine, robust analytics and omni-channel capabilities as key strengths. Avaamo, a global leader in Conversational AI for the enterprise, has been recognized as a Leader in “Quadrant…
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Supporting Aramex’s continuous commitment to innovating its overall customer experience Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Aramex – the Dubai-based…
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Espressive Recognized with Top Rank in Strategy Category and Received Highest Possible Score in Chatbot Readiness Criterion Espressive, the pioneer in automating digital workplace assistance, announced it has been cited as a Leader in…
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AskFrank integrates with any business’s chatbot, contact center, website or knowledge base using AI to provide answers simply and quickly to customers' questions Sinch AB (publ), a global leader in cloud communications and mobile customer…
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51% of respondents credit implementation of chatbots with significantly improving candidate satisfaction - reveals research from Sense and Talent Board Sense, the market leader in AI-driven talent engagement solutions for enterprise…
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Interactions with chatbots are growing with 76% of shoppers having interacted with one in 2021 – up from 51% in 2020. As chatbot technology continues to mature, there’s potential this could bring big changes to the way we search for answers…
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Organizations are struggling to keep up with consumers who continue to demand more from their digital-first experiences. To meet that need, businesses must step up and deliver smart, savvy self-service solutions that don’t leave consumers…
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Metrigy research acknowledges NICE conversational AI voice and chatbot technology as highly ranked among customers and delivers proven business success. NICE today announced that it has been recognized as a MetriStar Top…
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Bavard is helping businesses build their brand with smart, automated conversations that support, engage, and convert customers around the clock.  Bavard is excited to announce its new Dialogue Service, a machine learning model that…
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Brands can transform customer care by routing inquiries to messaging conversations that agents can manage on AiChat is unified messaging platform. Leading retailers like MR.DIY has already taken advantage of this integration to decrease…
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Integrated Online Payment Management Through LawPay to Free Up Time for Lawyers LawPay, the leading online payment solution for legal professionals, has partnered with BOTS Inc. to integrate online payments processes via…
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Research Identifies Growing Demand for Intelligent Bots in Customer Support Solvvy, the next-gen chatbot and automation solution for customer support, today announces the results of its 2021 State of Chatbots Report. To get an accurate…
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Gartner Research Signals a Shift from Rep-Enablement Technologies to Increasing Focus and Investments in Understanding Customers Through Analytics Investments in technologies focused on the customer are rapidly becoming a top…
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-Unbiased artificial intelligence (AI) -Verified in accordance with BSI’s catalog for trustworthy AI (AIC4) -Software developed and operated in Germany Artificial intelligence is moving into ever more areas of our everyday lives.…
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New funding will advance the expansion of Hyro’s AI-powered Adaptive Communications Platform across key verticals Hyro, a leader in conversational artificial-intelligence (AI) solutions, today announced that it has closed a $10.5 million…
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AI chatbot technology automatically identifies and answers frequently asked queries, it provides seamless escalation to customer care agents and increases both customer satisfaction and agent productivity Socialbakers, the leading…
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Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced it has been named a leader in The Forrester New Wave: Chatbots For IT Operations, Q4 2020, published by Forrester Research. Espressive…
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Latest Conversational Marketing Analytics Trends State that Customers’ Emotions Have Significant Influence on Their Satisfaction with a Service Chatbot Strategy Analytics – The development of conversational agents or chatbots that can…
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eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19. Conducted by Dimensional Research on…
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