A Study by Aivo Explores the Current Use Companies Are Making of This Solution and the Impact It Has on …
“Bring Your Own Bot”: Sparkcentral’s AI Virtual Agent Framework for Chatbots Blends the Best of Both Worlds
Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents Sparkcentral …
MadCap Software Introduces Industry-First Authoring for Chatbots and AI with Newest Releases of MadCap Central and MadCap Flare
MadCap Flare Expands Features for Delivering Modern Web and Print-Based Content with Micro Content Authoring—an Industry First—Plus Zendesk Plugin, CSS …
Business Owners Can Invest Hundreds Of Dollars Per Year In AI Chatbots And Potentially Save Tens Of Thousands
Tech Treats LLC Launches a DIY Artificial Intelligence (AI) Business Chatbot Platform for Businesses on a Budget Tech Treats LLC is …
How you Should be Using Chatbots in your Business
As chatbots become increasingly more developed, and the demand for instant online customer service continues to rise, the debate about …
Rethinking Site Navigation with Chatbots
How many clicks does it take to find the right information on a website? Tons of clicks equals tons of …
Bright Pattern to Sponsor and Present on Chatbots at Customer Contact Week Nashville 2019
Bright Pattern to Present “How to Leverage Bots for Human Interaction Optimization” at Customer Contact Week (CCW) Nashville 2019 Bright …
New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots
When It Comes to Getting the Best Customer Service, New Genesys Study Shows 75% of Consumers Say a Human Is …
NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of AI Chatbots (Yet)
CX Transformation Benchmark Finds Consumers Expect Seamless Omnichannel Experiences and Are Willing to Buy More from Companies That Deliver It …
Consumers: Chatbots Still Too Dumb to Get the Job Done
Survey Finds Most Automated Bots Only Smart Enough for Quick, Simple Queries Pegasystems Inc., the software company empowering customer engagement …
Passage AI Chatbots Now Converse In All Major Languages
Leader in AI-Powered Conversational Interfaces Extends Capabilities to Natively Support Multi-Language Chatbots Passage AI, a leader in AI-powered conversational interfaces, …
Chatbots Are the New HR Managers
Chatbots will continue to transform virtually every business function from marketing to sales to customer support. One of the other …
Artificial Intelligence Learns and Builds Conversational AI Chatbots Autonomously
Acobot Invents an Artificial Intelligence That Learns from the Web by Itself and Builds Conversational AI Chatbots Autonomously Acobot LLC, …
The Great Bot Battle: Chatbots Vs Live Chat
Chatbots Are A Contact Center Industry Buzzword. In Fact, If This Was A Bingo Game, Chatbot Would Be The Winning …
Spiceworks Study Reveals 40 Percent of Large Businesses Will Implement Intelligent Assistants or Chatbots by 2019
New Study Shows Microsoft Cortana Is the Most Commonly Used Intelligent Assistants in the Workplace Spiceworks announced the results of …
How Chatbots Are Changing the Way Research Is Done
Chatbots Can Share a Multitude of Information and Messages with the Survey Respondents Artificial Intelligence, Machine Learning, and Chatbot technologies …
Build, Train And Deploy: How AI Chatbots Can Transform the Customer Experience
As consumers expect instant satisfaction with their customer experiences – and a readiness to voice their displeasure over social media …
Snaps Integrates With Adobe Campaign To Enhance Leading Enterprise Brand’s Messenger Chatbots With CRM Data
With This Integration, Adobe Campaign Customers Can Further Extend Their Campaign Channel To Facebook Messenger, Twitter DM, Skype, And Other …
Are Your Consumers Getting Along With Chatbots?
Businesses Should Look For Opportunities to Bridge The Gap Between Consumers and Greater Chatbot Understanding ‒ Those Who Do Will …
How Businesses Can Effectively Implement Chatbots: PointSource
The Globant Company, Releases New Data Showing The Implication of AI Investments and Consumers’ Current Relationship With Chatbots Along with …