Socialbakers Adds Conversational AI Chatbots to Its Marketing Platform

AI chatbot technology automatically identifies and answers frequently asked queries, it provides seamless escalation to customer care agents and increases both customer satisfaction and agent productivity Socialbakers, the leading AI-powered social media marketing platform, announced that it has integrated conversational AI chatbot technology into the Socialbakers Suite. The addition of conversational AI chatbots enables marketers to automatically identify unanswered questions and instantly respond to frequently asked…

Espressive Named a Leader by Independent Research Firm in Chatbots Evaluation

Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced it has been named a leader in The Forrester New Wave: Chatbots For IT Operations, Q4 2020, published by Forrester Research. Espressive received a differentiated rating––the highest score possible––in five criteria including architecture/integration, chatbot readiness, deployment and security, vision, and market approach. The Forrester New Wave identified and evaluated the nine most significant chatbot providers for IT…

Conversational Marketing Trends: Chatbots Are Still Missing the Human Element of Conversation

Latest Conversational Marketing Analytics Trends State that Customers’ Emotions Have Significant Influence on Their Satisfaction with a Service Chatbot Strategy Analytics – The development of conversational agents or chatbots that can engage in empathetic conversation with ‘real people’ has long been a goal of artificial intelligence (AI). But the majority of current mainstream chatbots used to increase customer engagement and reduce costs, are inflexible, prescriptive and unable to work outside of their scope. The…

Chatbots Rank Dead Last in Customer Satisfaction as Digital Service Demand Grows Amid COVID-19

eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19. Conducted by Dimensional Research on behalf of eGain and fielded in June 2020, the survey was administered to thousands of consumers, who had used a digital channel for customer service across six industries in April and May 2020. Here are key findings: Marketing Technology News: Bright Pattern Contact Center Chosen by…

Lucidworks Announces Smart Answers, a Question Answering System That Enhances Chatbots and Virtual Assistants to Deliver Personalized…

Smart Answers on Lucidworks Fusion Uses Deep Learning to Understand Natural Language Questions and Provide Users with Immediate and Contextual Answers Lucidworks, leader in AI-powered search, announces Smart Answers on Lucidworks Fusion. Smart Answers enhances the intelligence of chatbots and virtual assistants by using deep learning to understand natural language questions and quickly return the right answers. Customers and employees can now locate critical insights to help them move to their next best action, avoiding…

Interactive Media Launches Solution to Provide Voice and Telephony Access to Chatbots

A pioneering solution transforms Bots into Omnichannel Virtual Agents Interactive Media , a global developer of telecommunications software, Conversational AI and customer experience applications, is announcing the immediate availability of PhoneMyBot, a cloud solution to provide voice and telephony access to chatbots everywhere. Chatbots are revolutionizing the customer experience, greeting customers on web pages, social networks and messaging channels. The best chatbots provide a first class experience as they field most…

11 Reasons Real Estate Needs WhatsApp Chatbots

For realtors, taking time out to ascertain the overall seriousness of a lead from scratch is time-consuming. But, it is a no-brainer that if you wish to be successful when it comes to real estate, you need to capture as many leads as possible to make sure that you have a specific number of clients on a monthly basis. Whether you’re a real estate agent, broker or property consultant, buying or selling a property is a harrowing process that involves tons of calls, emails, and a lot of follow-ups. With a WhatsApp Chatbot for…

4 Evolving Technologies That Are Empowering Chatbots

Chatbots are already transforming industries across the board—and they’re only going to become more impactful as technology evolves. A chatbot is a piece of software that can communicate with users in a back-and-forth, conversational way. All kinds of different businesses and organizations are starting to use them because they can: Automate and scale routine support functions Provide education and information in a friendly, digestible style Guide shoppers to boost e-commerce sales Generate and qualify leads…

ChatBook Raises $1 Million in Funding for Chatbots

Japanese startup ChatBook has raised a $1 million funding round led by from Monex Ventures Co., Ltd., Mitsui Sumitomo Insurance, VOYAGE VENTURES Co., Ltd., and East Ventures Co., Ltd.,  The startup has managed to attract key partnerships with Facebook, Salesforce and Marketo and has fully integrated ChatBook’s chatbots into the fast-growing B2B enterprise landscape and with processed more than 1 million data points of customer information, since their start in 2018. Prior funding has included: Salesforce Ventures, East…

Chatbots Can Effectively Resolve 65% of Customer Inquiries When Applied to the E-commerce Industry

A Study by Aivo Explores the Current Use Companies Are Making of This Solution and the Impact It Has on Both Consumers and Businesses Consumers want information instantly and chatbots have become the perfect partner for companies of any size to answer inquiries immediately. As a result, more and more brands have been adopting this technology, but how are they implementing it and what results are they seen? Aivo, technology company specialized in helping enterprises boost their customer service and sales growth through…

“Bring Your Own Bot”: Sparkcentral’s AI Virtual Agent Framework for Chatbots Blends the Best of Both Worlds

Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents  Sparkcentral announced the rollout of its Virtual Agent Framework, a solution complementing the Sparkcentral Messaging Customer Service Platform to create a complete digital customer care solution that lets companies bring together the optimum blend of live and virtual agents in the contact center. The Virtual Agent Framework not only allows the deployment of virtual agents (chatbots) on…

MadCap Software Introduces Industry-First Authoring for Chatbots and AI with Newest Releases of MadCap Central and MadCap Flare

MadCap Flare Expands Features for Delivering Modern Web and Print-Based Content with Micro Content Authoring—an Industry First—Plus Zendesk Plugin, CSS Variables, Chinese UI, and More; MadCap Central Offers Completely Redesigned UI MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft Visual Studio, announced that MadCap Flare 2019 and MadCap Central April 2019 Release are now available. Together, the latest versions provide more comprehensive functionality than ever for…

Business Owners Can Invest Hundreds Of Dollars Per Year In AI Chatbots And Potentially Save Tens Of Thousands

Tech Treats LLC Launches a DIY Artificial Intelligence (AI) Business Chatbot Platform for Businesses on a Budget Tech Treats LLC is proud to announce it has added an extremely economical, do-it-yourself artificial intelligence chatbot (AKA bot) platform to its high-tech offerings for low-tech businesses operating on a modest (or even a very small) budget. To celebrate its launch, now through March 15, 2019, Tech Treats is giving away a free business marketing/branding package worth far more than the price of the…

How you Should be Using Chatbots in your Business

As chatbots become increasingly more developed, and the demand for instant online customer service continues to rise, the debate about whether we should be using chatbots in business is creating divided opinions. The truth is, there is a strong case for both sides. There is no doubt chatbots can be beneficial to both businesses and their consumers, but they can also be a nuisance for customers who have a more serious problem and just want human assistance. Improving Online Experience In the on-demand world we now live in,…

Rethinking Site Navigation with Chatbots

How many clicks does it take to find the right information on a website? Tons of clicks equals tons of friction, and we all know friction is bad for business. Users give up pretty quickly if they have to search for answers, which is causing a resurgence of chatbots. These pre-programmed helpers operate like friendly little genies — delivering the content a user wishes at their command. A chatbot provides a direct portal to the desired information instead. Read More: Chatbots Are the New HR Managers Not all chatbots…

Bright Pattern to Sponsor and Present on Chatbots at Customer Contact Week Nashville 2019

Bright Pattern to Present "How to Leverage Bots for Human Interaction Optimization" at Customer Contact Week (CCW) Nashville 2019 Bright Pattern, leading provider of omnichannel cloud contact center software, announces its sponsorship of Customer Contact Week (CCW) Nashville 2019 and presentation of the Chabot Session with Ashley Welch, Director of Service at leading corporate travel company, Lola. Welch will be accompanied by Bright Pattern Senior Vice President of Marketing, Ted Hunting, as they discuss tips for…

New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots

When It Comes to Getting the Best Customer Service, New Genesys Study Shows 75% of Consumers Say a Human Is Needed While 76% Turn to Digital Self-Service Channels A nationwide survey conducted in August finds that 94% of US respondents considered their last customer experience positive – although they note there is still room for improvement on the margins. While high-profile customer service blunders by major companies gobble media attention, new research from Genesys  challenges the notion that companies aren't in touch…

NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of AI Chatbots (Yet)

CX Transformation Benchmark Finds Consumers Expect Seamless Omnichannel Experiences and Are Willing to Buy More from Companies That Deliver It NICE inContact, a NICE business, announced findings from the breakthrough global research study that measures real-world consumer experiences including most recent service interaction, satisfaction, loyalty and advocacy – including Net Promoter Score (NPS) – across communication channels. The second annual NICE inContact Customer Experience (CX) Transformation Benchmark includes…

Consumers: Chatbots Still Too Dumb to Get the Job Done

Survey Finds Most Automated Bots Only Smart Enough for Quick, Simple Queries Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most agree chatbots can be fast and convenient in certain situations, consumers cite a lack of intelligence as their top complaint against automated bots, and 65 percent still prefer a human agent on…

Passage AI Chatbots Now Converse In All Major Languages

Leader in AI-Powered Conversational Interfaces Extends Capabilities to Natively Support Multi-Language Chatbots Passage AI, a leader in AI-powered conversational interfaces, announced it has extended its natural language understanding/processing (NLU/P) capabilities to support over 150 languages natively, including simplified and traditional Chinese, French, German, Portuguese, Japanese and Spanish. Companies can now offer near instant responses to customers around the globe in their native tongue. “Passage AI-powered…