Bavard is helping businesses build their brand with smart, automated conversations that support, engage, and convert customers around the clock.  Bavard is excited to announce its new Dialogue Service, a machine learning model that…
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Brands can transform customer care by routing inquiries to messaging conversations that agents can manage on AiChat is unified messaging platform. Leading retailers like MR.DIY has already taken advantage of this integration to decrease…
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Integrated Online Payment Management Through LawPay to Free Up Time for Lawyers LawPay, the leading online payment solution for legal professionals, has partnered with BOTS Inc. to integrate online payments processes via…
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Research Identifies Growing Demand for Intelligent Bots in Customer Support Solvvy, the next-gen chatbot and automation solution for customer support, today announces the results of its 2021 State of Chatbots Report. To get an accurate…
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Gartner Research Signals a Shift from Rep-Enablement Technologies to Increasing Focus and Investments in Understanding Customers Through Analytics Investments in technologies focused on the customer are rapidly becoming a top…
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-Unbiased artificial intelligence (AI) -Verified in accordance with BSI’s catalog for trustworthy AI (AIC4) -Software developed and operated in Germany Artificial intelligence is moving into ever more areas of our everyday lives.…
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New funding will advance the expansion of Hyro’s AI-powered Adaptive Communications Platform across key verticals Hyro, a leader in conversational artificial-intelligence (AI) solutions, today announced that it has closed a $10.5 million…
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AI chatbot technology automatically identifies and answers frequently asked queries, it provides seamless escalation to customer care agents and increases both customer satisfaction and agent productivity Socialbakers, the leading…
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Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced it has been named a leader in The Forrester New Wave: Chatbots For IT Operations, Q4 2020, published by Forrester Research. Espressive…
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Latest Conversational Marketing Analytics Trends State that Customers’ Emotions Have Significant Influence on Their Satisfaction with a Service Chatbot Strategy Analytics – The development of conversational agents or chatbots that can…
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eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19. Conducted by Dimensional Research on…
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Smart Answers on Lucidworks Fusion Uses Deep Learning to Understand Natural Language Questions and Provide Users with Immediate and Contextual Answers Lucidworks, leader in AI-powered search, announces Smart Answers on Lucidworks Fusion.…
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A pioneering solution transforms Bots into Omnichannel Virtual Agents Interactive Media , a global developer of telecommunications software, Conversational AI and customer experience applications, is announcing the immediate availability…
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For realtors, taking time out to ascertain the overall seriousness of a lead from scratch is time-consuming. But, it is a no-brainer that if you wish to be successful when it comes to real estate, you need to capture as many leads as…
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Chatbots are already transforming industries across the board—and they’re only going to become more impactful as technology evolves. A chatbot is a piece of software that can communicate with users in a back-and-forth, conversational way.…
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Japanese startup ChatBook has raised a $1 million funding round led by from Monex Ventures Co., Ltd., Mitsui Sumitomo Insurance, VOYAGE VENTURES Co., Ltd., and East Ventures Co., Ltd.,  The startup has managed to attract key partnerships…
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A Study by Aivo Explores the Current Use Companies Are Making of This Solution and the Impact It Has on Both Consumers and Businesses Consumers want information instantly and chatbots have become the perfect partner for companies of any…
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Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents  Sparkcentral announced the rollout of its Virtual Agent Framework, a solution complementing the…
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MadCap Flare Expands Features for Delivering Modern Web and Print-Based Content with Micro Content Authoring—an Industry First—Plus Zendesk Plugin, CSS Variables, Chinese UI, and More; MadCap Central Offers Completely Redesigned UI MadCap…
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Tech Treats LLC Launches a DIY Artificial Intelligence (AI) Business Chatbot Platform for Businesses on a Budget Tech Treats LLC is proud to announce it has added an extremely economical, do-it-yourself artificial intelligence chatbot…
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