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InMoment Helps the World’s Top Brands Determine Their Best ‘Return to Work’ Strategies with Tailored Feedback Solution

Unique emotion-based analytics underpins offering revealing important signals behind how to bring employees back to the office in the right way InMoment, the leading provider of Experience Intelligence (XI)™, and a leader in employee experience (EX) and customer experience (CX) solutions, announced an employee Return to Work technology offering designed to identify employee attitudes about office or at-home workplace safety and personal health, work procedures and environmental needs, and ongoing employee well-being as…

Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration

New enhancements, enabled by the Qualtrics Developer Platform, integrate Voxpopme's video visualization widget directly into Qualtrics dashboards, giving businesses the ability to access quantitative and qualitative feedback data side-by-side on one system to obtain deeper experience insights Qualtrics, the leader in customer experience and creator of the experience management category, announced enhancements to their Voxpopme integration, empowering customers to easily capture video feedback that directly integrates into…

SurveyMonkey’s Latest Microsoft Teams App Simplifies Employee Feedback

Enterprise organizations can easily and securely understand employee sentiment, act on critical feedback in a remote work environment, all within Microsoft Teams SurveyMonkey announced major new features and updates to its app integration with Microsoft Teams. These new features make it easier for team leaders and employees to stay connected, generate surveys, and collect feedback from one another as companies across the world are working from home. Microsoft Teams has over 75 million daily active users, with SurveyMonkey…

3 Steps to Channel Customer Feedback Into Product Innovation

There’s no doubt that optimizing your customer experience (CX) pays off. When products and services come with great experiences, consumers are willing to pay up to 16% more, according to PwC. However, for many organizations, it’s hard to know where to start. Most CX departments already have access to enormous quantities of customer data, captured from channels ranging from customer service conversations to feedback surveys to online reviews. So, how do you turn this avalanche of information into lasting product innovation…

RavenCSI Is Giving Their ‘Real-Time Feedback’ Technology to Companies Impacted by the Economic Downturn

RavenCSI Customer Service Intelligence, announced today they are giving free use of their survey platform’s “Pro” plan for the balance of 2020 for the first 10,000 new accounts. The purpose is to assist companies whose business models have been drastically altered due to the COVID-19 quarantine. Survey templates included with the now free “Pro” plan include pre-written questionnaires that proprietors can send electronically to gain valuable, real-time insight, from their customers, employees and vendors RavenCSI Customer…

Qualtrics Announces Instant Customer Feedback, a New Amazon Business Prime Benefit, Powered by Delighted

Collaboration between Delighted, a Qualtrics company, and Amazon Business empowers organizations of all sizes to listen, understand, and act on customer feedback in real-time Qualtrics, the leader in customer experience and creator of the experience management category, today announced a collaboration between Delighted, a Qualtrics company, and Amazon Business. Powered by Delighted, Instant Customer Feedback is a free, new benefit for Amazon Business customers with an eligible Business Prime membership. Organizations can…

MeaningCloud Reveals Its Offering in Deep Text Analytics to Transform Customer Feedback Into Action

With its products for Emotion Recognition, Intention Analysis and Voice of the Customer analysis, MeaningCloud provides the most complete offering in deep text analytics to level up your customer insights MeaningCloud, a leading company in text analytics and deep semantic analysis, has incorporated new products to its offering for unstructured customer feedback analysis. Marketing Technology News: Cognicion Picks SecureReview to Implement Secure Work From Home Document Review Platform Becoming a customer-focused company…

iperceptions Launches Customer Feedback Program to Help Businesses Understand and Adapt to the New Normal

Customer Experience Management solution introduces 6-month program offering free access to curated customer feedback solutions to support companies through COVID-19 crisis iperceptions, a global leader in Customer Experience Management (CEM) solutions, today announced the launch of iperceptions adapt, a free, 6-month customer feedback program that provides businesses access to curated solutions to help them listen to their customers and website visitors, and navigate the business impacts from COVID-19. The iperceptions…

Medallia Completes Acquisition of Video Feedback Platform, LivingLens

Combination Delivers Rich Visual Insights, Emotion, Sentiment Analysis to Drive Continuous Experience Improvements, Loyalty and Revenue Medallia, Inc., the global leader in experience management, announced it has completed the acquisition of Liverpool-based video feedback platform provider, LivingLens. Marketing Technology News: Really Simple Systems Wins SoftwareSuggest Recognition Awards 2020 The addition of LivingLens will add rich customer insights to the signals Medallia Experience Cloud already collects and…

Medallia Recognized as a Leader in Customer Feedback Management Platforms

Medallia Receives Top Score in Strategy Category Amongst Ten Vendors Medallia, Inc. , the global leader in experience management, announced it has been named a leader in The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020. “effective at enabling its customers by engaging their people” The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020” report noted the following findings: Marketing Technology News: Meredith Corporation Board Elects Don Baer Lead Independent Director…

InMoment Named a Leader in Customer Feedback Management by Independent Research Firm, Cited for Innovative & Strong Partnership

Report: “InMoment Is a Good Fit for Buyers Looking for an Innovative and Strong Partner That Focuses on Both Technology and Services” InMoment, the leading provider of Experience Intelligence (XI), was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q1 2020. “The strategic and deliberate investments we have made allow us to meet our customers where they are and uniquely drive innovation, partnership and value.” Forrester…

Independent Research Firm Recognizes SMG as a Strong Performer in Customer Feedback Management Platforms Evaluation

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has been named a Strong Performer by independent research firm Forrester in a new report: The Forrester Wave Customer Feedback Management Platforms, Q1 2020. SMG is recognized as “…a strong buy for firms that are looking for actionable insights and strong support...” and the industry leader for managed and professional services. Marketing Technology News: Superson Collaborates with Google to Help…

Experience Management Leader Medallia to Acquire Video Feedback Platform, LivingLens

Combination Delivers Rich Visual Insights and Sentiment to Drive Continuous Experience Improvements, Loyalty and Revenue Medallia, Inc., the global leader in experience management, announced they entered into a definitive agreement to acquire LivingLens, the video feedback platform, to humanize feedback and bring the voice of the customer and employee to life. Video feedback is a goldmine of experience information and one of the most exciting technologies to be applied to customer feedback. By capturing video signals…

Qualtrics Announces Frontline Feedback, an Industry-Leading Solution that Empowers Companies to Build a Customer-Centric Culture and Boost…

Newest solution to Qualtrics CustomerXM puts the voice of employees at the center of a company’s customer experience program, prioritizes and surfaces the most-requested feedback items, and helps the right teams take action on feedback to improve experiences Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced the general availability of Frontline Feedback to Qualtrics CustomerXM. Frontline Feedback is a new collaboration tool that helps customer experience (CX)…

Business Reporter: Why it is critical for an Entire Organisation to Respond to Customer Feedback

The secret to effectively reacting to customer feedback is to involve the whole organisation, especially at low levels, says Critizr. It often feels like there is a big gap between customer feedback left online, and the actions taking place on the shop floor. This gap must be bridged in order to improve customer experience. According to Douglas Mancini, VP Sales EMEA at Critizr, "Customer feedback helps you to design your customer experience." A huge 88 per cent of consumers consult feedback before purchasing.…

ClearSlide Delivers Data-Centered Email Outreach and Improved Content Feedback

Winter 2020 Update Facilitates Smarter Email Outreach and Enables Marketing and Sales Teams to Collaborate on Content Strategy  ClearSlide introduces its Winter 2020 update offering users powerful tools for data-driven email outreach and support for real-time collaboration and feedback to build more effective content strategies. The ClearSlide® unified sales enablement platform empowers organizations to strengthen customer relationships, engage prospects, and deliver value through meaningful conversations and effective…

Wynn Las Vegas Expands CX Program With Medallia to Include Convention Feedback

Medallia, Inc., the global leader in experience management announced that Wynn Las Vegas, a Medallia customer for five years currently experiencing the highest NPS scores in the resort’s history, has expanded its customer experience program to its convention business. The Forbes Travel Guide Five-Star resort will debut a 430,000-square-foot convention space expansion in February 2020 and is looking to Medallia to facilitate feedback from all conventions, meetings, events and catering clients to gain actionable insights to…

Here’s Why You Shouldn’t be Afraid of Negative Feedback in Your Customer Community

Many organizations creating an online community have had this fear: "What if we build an online community and customers just use it to say bad things about us?" Opening your community to your customers, and even prospects can feel like you’re handing them pitchforks to use against you. It’s scary to think they might be right outside your digital door ready to attack. It may help to take a different perspective. In today’s digital world, hiding from feedback doesn’t mean it doesn’t exist, or that you won’t hear about it.…

New Mobile App for inMotion ignite Aims to Relieve Creative Directors, Project Managers, and Designers from Chasing Stakeholders for…

Reviewers Can View, Comment, and Approve Creative Assets on-the-go from a Mobile Device and Keep the Creative Process and Workflow in Motion inMotionNow, a leading provider of workflow management software for creative and marketing teams, announced it has released a new mobile app that works in tandem with the review and approval features of its flagship product, inMotion ignite. The inMotion ignite Review + Approval App for iOS enables stakeholders to review creative assets, leave feedback or comments, or approve…

Helsinki-based Apps and User Feedback Management Service AppFollow.io Secures $1.1 Million in Funding Led by Vendep Capital & RTP…

AppFollow, a Helsinki-based startup that helps businesses manage mobile apps and user feedback from all major app stores, has secured an investment of $1.1 Million The round was led by the company’s current investors — Vendep Capital and RTP Global, who have previously invested in AlphaSence, Delivery Hero, Inside Secure, Leadfeeder, Xolo and Yandex. The deal followed last year's round of $930k from Vendep Capital and continuous company growth in 2018 &  2019. This year, AppFollow doubled its ARR crossing €1M mark…