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Unstoppable Domains and Digital Future Studio Launch .digitalfuture TLD at Davos to Support the Next Generation of Builders

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Unstoppable Domains and Digital Future Studio Launch .digitalfuture TLD at Davos to Support the Next Generation of Builders

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At the World Economic Forum in Davos, where global leaders gather to shape the future of technology, finance, and regulation, Unstoppable Domains and Digital Future Studio  announced the launch of .digitalfuture, a new top level domain designed for founders, operators, and organizations building at the intersection of innovation, regulation, and emerging technology.

Developed in collaboration with Unstoppable Domains, the world’s largest Web3 registry with more than 4.7 million registered domains, the .digitalfuture TLD introduces a new naming layer for companies operating ahead of consensus, when markets are still forming and infrastructure decisions carry long term consequences.

As technological change accelerates and regulatory clarity struggles to keep pace, digital identity has become strategic infrastructure. A credible and future focused identity now signals intent, legitimacy, and long term vision to partners, regulators, and markets alike. The .digitalfuture TLD was created for this moment, when companies are early, narratives are forming, and positioning can define an entire category.

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Digital Future Studio was founded to operate inside this tension. Founded by Michelle O’Connor, the studio embeds directly with leadership teams, providing fractional executive expertise, curated operators, and deep industry relationships to help companies move with clarity, speed, and precision. This is not advisory from the sidelines. It is a hands on partnership designed to shift trajectories and create categories.

O’Connor brings more than a decade of experience working at the frontlines of digital assets, crypto, and fintech, joining companies before markets were formed, infrastructure existed, or regulation was clear. She was an early team member at Bitreserve, now Uphold, and the first executive hire at Taxbit, joining pre seed and pre revenue and helping shape what would become one of the most influential compliance platforms in the digital asset ecosystem.

“.digitalfuture is about giving builders a signal that matches their ambition,” said Michelle O’Connor, Founder and CEO of Digital Future Studio. “The most consequential moments in a company’s journey happen before consensus. When regulation, innovation, AI, and narrative collide, you need infrastructure that moves as fast as you do. This domain is a marker of intent for teams building what comes next.”

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The launch at Davos reflects a broader shift in how digital identity is evolving, from static addresses to strategic assets that convey credibility, purpose, and direction across brands, platforms, wallets, and communities.

“.digitalfuture gives founders a simple but powerful way to anchor their identity to where they are going, not where the market has already been,” said Sandy Carter, Chief Business Officer at Unstoppable Domains. “As AI, Web3, and financial infrastructure converge, naming becomes part of the trust layer. Launching this at Davos underscores the role digital identity will play in shaping the next era of global innovation.”

Whether a company is scaling its first product, entering a new market, navigating regulatory inflection points, or repositioning its brand at the top of the stack, .digitalfuture is designed to support those moments with clarity, credibility, and forward momentum.

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Ping Identity Advances Universal Services to Redefine Trust in the Age of AI-Driven Fraud

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Ping Identity Advances Universal Services to Redefine Trust in the Age of AI-Driven Fraud

A new model for continuous, verified trust across every identity, every interaction, and every environment

Ping Identity, a leader in securing digital identities for the world’s largest enterprises, announced its Universal Services, a set of identity services that enable organizations to move beyond authentication and continuously establish, validate, and protect trust across every digital interaction.

As impersonation attacks, synthetic identities, and AI-driven social engineering accelerate, enterprises can no longer rely on authentication alone. Trust established at login quickly erodes across onboarding, account recovery, help desks, and high-risk actions. These are exactly the moments where modern attackers target. At the same time, most large organizations run complex, multi-provider identity environments with little tolerance for disruption.

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Universal Services address both realities. They deliver continuous identity assurance across customers, workforce, partners, and non-human identities across any identity provider, without forcing rip-and-replace decisions.

This shift toward verified trust brings identity security, assurance, and fraud prevention together into a single, continuous model for validating trust across digital interactions, before access is granted, during high-risk actions, and whenever risk changes.

“Trust can’t stop at login, and it can’t live inside a single identity system,” said Andre Durand, Founder and CEO of Ping Identity. “Universal Services give enterprises a way to continuously verify and protect identity across every interaction without dismantling the identity infrastructure they already rely on.”

From Authentication to Continuous Trust
For decades, identity security has centered on a single moment: authentication. Once access was granted, trust was assumed. That model no longer holds.

Today’s attackers exploit the moments where trust is established or re-established—during onboarding, recovery, support interactions, and sensitive transactions, not just at login. Verified trust shifts identity security from implicit, point-in-time authentication to explicit, continuous trust.

With continuous identity assurance, organizations can:

  • Validate trust before access is granted
  • Re-verify identity during high-risk actions
  • Adapt protections dynamically as risk changes

Because Universal Services integrate with existing identity providers using industry-standard protocols and APIs, enterprises can strengthen security without replacing existing systems.

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One Control Plane for Enterprise Trust
Delivered through the Ping Identity Platform, Universal Services operate as a centralized trust and control layer that works alongside existing identity providers—not as a replacement. The platform brings together identity verification, risk evaluation, privacy-preserving zero-knowledge biometrics, orchestration, and fine-grained authorization within a single control plane. This allows enterprises to define, apply, and govern trust policies consistently across fragmented identity environments.

With Universal Services, organizations are enabled to:

  • Reduce fraud and account takeover
  • Lower operational costs by minimizing manual reviews and help desk dependency
  • Improve user experience through adaptive, risk-based friction
  • Modernize identity security without large-scale migrations

Built for Real-World Enterprise Environments
Universal Services were developed in response to customer demand for stronger identity assurance in complex, multi-provider environments. Rather than introducing another silo, Ping designed them to unify identity, security, and fraud signals across existing stacks. This approach supports workforce, customer, partner and agentic AI identities from a single orchestration layer.

Common use cases include verified onboarding, fraud-resistant access, secure account recovery, help desk protection, and adaptive authorization for high-risk actions. The same trust model extends naturally to non-human and AI-driven identities as enterprises adopt automation and agents at scale.

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CX Industry Leader Atento and Omilia Establish Strategic Partnership to Lead the Next Wave of Conversational AI Innovation

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CX Industry Leader Atento and Omilia Establish Strategic Partnership to Lead the Next Wave of Conversational AI Innovation
  • The strategic alliance strengthens Atento’s capabilities in conversation-centric artificial intelligence solutions, enhancing its portfolio with advanced Conversational AI capabilities

  • The agreement will drive intelligent virtual agent solutions and activate joint market initiatives across key regions, including the U.S., EMEA and Latin America

Atento Luxco 1, one of the world’s largest providers of customer experience management and business transformation outsourcing services (CXM/BTO) and an industry leader, announced a strategic alliance with Omilia, a global leader in Agentic AI customer experience solutions, to strengthen Atento’s capabilities in conversation-centric artificial intelligence, further enhancing its portfolio of products and services.

The partnership supports the evolution of Atento’s portfolio, structured around three strategic pillars: AI Advance Insights, AI Agent Assist and AI Agent. The alliance with Omilia specifically deepens and accelerates Atento’s AI Agent pillar by incorporating advanced Agentic AI capabilities that enable virtual agents to reason, act and learn autonomously throughout every interaction.

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Omilia contributes advanced conversational and agentic AI technologies designed to automate complex customer interactions across voice and digital channels. Through advanced natural language understanding with intelligent orchestration across workflows and enterprise systems, the collaboration expands Atento’s portfolio of intelligent bots and virtual agents, enhancing customer experiences while driving greater operational efficiency for the businesses it serves.

As part of the agreement, Atento & Omilia will collaborate across strategic markets including the United States, EMEA and Latin America, with initiatives focused on accelerating the adoption of next-generation Conversational AI solutions and demonstrating their tangible impact on business outcomes.

“This alliance reinforces our vision of delivering customer experiences powered by advanced AI, integrating market-leading Agentic AI capabilities into our AI Agent pillar,” said Dimitrius Oliveira, CEO of Atento. “Omilia’s technology enables us to scale more autonomous, intelligent and outcome-driven virtual agents for our clients.”

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“Atento brings deep CX and BTO expertise together with a strong ambition for innovation,” said Dimitris Vassos, CEO and co-founder of Omilia. “Together, we support Atento’s ambition to bring the power of Agentic AI to organizations around the world, helping them transform customer interactions in a measurable and sustainable way.”

Through this collaboration, Atento further strengthens its position as a strategic partner in Business Transformation Outsourcing within the Customer Experience sector, integrating cutting-edge technologies that enable automation at scale while preserving natural, efficient and customer-centric interactions.

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TruVideo Introduces Video Quality Score (VQS)

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TruVideo Introduces Video Quality Score (VQS)

Better inspection videos drive customer experience and increase revenue.

TruVideo, the leading provider of AI-powered video and messaging communication technology for the transportation industry, announced the launch of Video Quality Score (VQS), an AI and machine learning model that evaluates technician inspection videos against a standard benchmark, turning every video into a measurable insight that drives performance and revenue.

As inspection videos become standard in fixed operations, quality has emerged as the differentiator. VQS objectively measures how well a video communicates service recommendations and builds customer trust.

“Every inspection video is a customer touchpoint. With VQS, dealers can see which moments are helping or hurting the customer experience and what that means for revenue,” said Joe Shaker, CEO and Co-Founder of TruVideo.

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Turning Unstructured Data Into Actionable Insight
VQS uses proprietary machine learning models that were built from the ground up by training on TruVideo’s database of over 80 million automotive service videos. In internal validation testing, TruVideo VQS delivered accuracy scores more than 30 points higher than leading off-the-shelf AI models. The result is a system that converts unstructured data into a reliably quantifiable appraisal of automotive service videos at scale.

VQS evaluates inspection videos across two main areas:

  • Content & Process – Whether required objects and steps are shown and explained during the inspection, such as tread depth gauges, brake measurements, filters, and other service items.
  • Quality of Delivery – How clearly the information is communicated, including recording quality, pace and clarity of speech, explanation quality, and pauses or silence.

Together, these factors create a repeatable standard for inspection quality that replaces manual video review with instant, scalable insight.

Data-Backed Revenue and Performance Impact
So far, TruVideo’s VQS has analyzed more than 300,000 videos graded across 20 OEMs, 800 dealerships, and approximately 7,700 technicians in pilots with some of the largest dealers in the U.S. and multiple OEMs.

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The data reveals striking patterns:

  • Dealerships with Video Quality Scores above 80 sell $59 more per repair order in parts and labor compared to the average dealership using video.
    • Yet only 1 in 10 dealerships achieve a VQS above 80, showing the opportunity for improvement.
  • VQS reveals consistent detection gaps in how technicians present certain services. In one large dealer group study, filters were shown on only 6% of repair orders, despite representing a significant revenue opportunity when properly demonstrated and explained.
    • In that same study, improving filter presentation across 200,000 video-enabled repair orders per month represented a $3 million monthly revenue opportunity.

“It’s simple. If you don’t show it, and you don’t mention it, you won’t sell it,” Shaker added. “You need to commit to the inspection video process each and every time.”

Designed for Scale, Coaching, and Consistency
VQS provides dealerships with visibility into what top performers do differently, where teams struggle, and how small changes in presentation influence customer decisions.

“Dealers already know video works,” Shaker added. “After hitting high video view targets, elite dealers wanted to take the next step by addressing the quality and process of the video. We made that possible at scale with VQS.”

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Statusphere Secures $18 Million in Series A Funding to Turn Influencer Marketing into a Scalable, Trusted Growth Channel for Retailers and Consumer Brands

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Statusphere Secures $18 Million in Series A Funding to Turn Influencer Marketing into a Scalable, Trusted Growth Channel for Retailers and Consumer Brands

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Company will use new funding, led by Volition Capital, to expand its AI-powered platform to meet the rising demand for social SEO and product discovery across agentic search

Statusphere, an AI marketing platform that helps enterprise retailers and consumer brands turn micro-influencers into a scalable, trusted growth channel, announced it has secured $18 million in Series A funding, bringing its total funding to date to $27 million. Volition Capital led the new funding round, with participation from HearstLab, 1984 Ventures, and How Women Invest.

Leading brands such as Parlux, Kendo Brands, Express, and LG H&H use Statusphere to activate thousands of creators with less than an hour of setup, powered by AI designed to support content review, brand safety, and compliance standards. Statusphere will use the new funding to expand its social SEO, generative engine optimization (GEO) and reporting capabilities to improve product discovery across AI-powered search for brands while also building next-generation tools for creators.

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“Human-generated content is quickly becoming the most valuable driver of brand discovery, but influencer-marketing solutions weren’t built to scale for the enterprise,” said Kristen Wiley, CEO and founder of Statusphere. “After years of testing different platforms, I built Statusphere to solve that challenge by giving brands a smarter, more automated way to activate creators at scale without sacrificing authenticity. As discovery moves toward AI-driven and agentic search, Statusphere is built for this moment. Our Series A positions us to accelerate what’s next.”

Statusphere enables enterprise brands to run large, complex creator programs with precision by automating previously manual workflows such as creator sourcing and vetting, product fulfillment, compliance, performance reporting, and rights management.

“Volition invests in companies that are not just leading emerging categories, but defining them with data and proven automation,” said Larry Cheng, Managing Partner and Co-founder at Volition Capital. “Statusphere is creating infrastructure that addresses a fundamental shift in how consumers discover and trust brands. With a depth of insight that’s hard to replicate, this platform compounds in value as it scales. The company’s rapid growth over the past year reflects strong market adoption, and we’re excited to partner with the Statusphere team as they build the future of marketing.”

In the past year alone, Statusphere has powered more than 50,000 creator collaborations and generated over half a billion engagements and video views, providing enterprise brands with the scale required to generate measurable impact across social SEO, in-store retail and e-commerce.

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Comcast’s Universal Ads Appoints David Shaw as Head of Global Expansion to Oversee Platform’s International Rollout

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Comcast’s Universal Ads Appoints David Shaw as Head of Global Expansion to Oversee Platform's International Rollout

With senior leadership roles at Twitter, Snap, TikTok and Reddit, Shaw brings proven expertise in scaling global ad businesses.

Mistplay Announces Acquisition of Mobivity’s Connected Rewards™ Platform to Expand Loyalty Gamification for Brands

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Mistplay Announces Acquisition of Mobivity's Connected Rewards™ Platform to Expand Loyalty Gamification for Brands

Mistplay, a leading play-and-earn rewards and loyalty program for mobile gamers, has entered into a definitive agreement to acquire the Connected Rewards platform and related assets from Mobivity Holdings Corp., a platform that drives customer engagement for brands through gaming and rewards. The transaction is expected to close in early Q1 2026, subject to customary closing conditions. Once completed, the acquisition will expand Mistplay’s LoyaltyPlay business, creating new opportunities for app publishers to deliver loyalty experiences via mobile gaming that span both digital and real-world engagement.

LoyaltyPlay, Mistplay’s gaming reward hub, allows users to earn in-app rewards through gameplay and the completion of in-app activities, creating engagement loops that increase retention, lifetime value, and monetization within the publisher’s app. Connected Rewards complements this by enabling consumers to earn real-world brand offers and rewards through gameplay, extending participation from mobile games into real-world purchasing moments and brand loyalty systems. Together, the platforms provide a unified omnichannel toolkit that creates new opportunities for game publishers to reach incremental audiences. For brands, LoyaltyPlay drives deep digital engagement, while Connected Rewards links gameplay to measurable, real-world incentives that help drive repeat behavior, traffic, and spend.

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“Loyalty isn’t just about points or transactions – it’s about creating experiences that genuinely resonate with users wherever they interact,” said Tricia Han, CEO of Mistplay. “By bringing Connected Rewards into Mistplay’s B2B product suite, we’re bringing brands more options to engage users in meaningful and personal ways, in all the channels that brands touch their customers: in-app, in the real world, and everywhere in between. This acquisition opens new opportunities to reimagine how brands build loyalty and build authentic relationships with their audiences via mobile gaming.”

“Mobivity’s Connected Rewards has always focused on using digital engagement to drive real-world action” said Kim Carlson, CRO of Mobivity. “Integrating the Connected Rewards technology into Mistplay’s global game discovery and rewards platform allows us to drastically enhance the way brands interact with their customers. The combined solution opens the door to new ways to engage users earlier, more often, and across more moments and personal interactions – all while staying true to brand identity and customer flow.”

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Looking ahead, Mistplay sees opportunities to extend these solutions into additional industries, including fintech and e-commerce, where rewards and meaningful engagement are becoming central to driving customer value.

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Servicenow Enhances Global Partner Program To Accelerate Ai Agent Innovation

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Speechify Expands to Voice AI Assistant, Voice Typing, AI Podcasts Platform, AI Note Taking, AI Meeting Assistant, and AI Workspace alongside Text to Speech Reader

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Reimagined Build Program opens ServiceNow’s partner ecosystem to more innovators and strengthens the ServiceNow Store as a global marketplace for partner-built AI agents

Unified investment portfolio and simplified pricing fuel partner-led growth, making it seamless for partners to innovate, differentiate, and monetize on the ServiceNow AI Platform

ServiceNow , the AI control tower for business reinvention, announced significant enhancements to its global Partner Program to accelerate AI agent innovation. This includes a newly reimagined Build Program that opens ServiceNow’s partner ecosystem to more innovators and strengthens the ServiceNow Store as a global marketplace for partner-built AI agents. The program will enable a broader set of ISVs, developers, and technology partners to build, test, certify, and distribute solutions on the ServiceNow AI Platform, with more than 1,000 partners — including AutomatePro, SailPoint, and others — transitioning to the revamped program. ServiceNow also introduced a unified investment portfolio and simplified pricing model designed to fuel partner-led growth, making it seamless for partners to innovate, differentiate, and monetize on the ServiceNow AI Platform.

ServiceNow’s partner ecosystem continues to expand in scale and impact with more than 2,700 partners globally. As customers shift from AI experimentation to AI at scale, partners play an increasingly critical role in delivering specialized use cases, speeding deployment, and driving measurable business outcomes. An expanded and open partner ecosystem positions ServiceNow to meet growing enterprise demand for AI agents, generative automation, and industry-specific workflow innovation; these updates equip ServiceNow partners with the programs, investments, and platform capabilities they need to lead this next wave of AI-powered transformation.

“ServiceNow is building a vibrant partner ecosystem for the AI-native future,” said Michael Park, senior vice president, global partnerships and channels at ServiceNow. “By simplifying how partners build on the ServiceNow AI Platform and expanding our commitment to partner co-innovation, we’re making it easier than ever for partners to create differentiated AI-powered solutions. Together, we’re accelerating customer outcomes and unlocking the next chapter of AI value for enterprises around the world.”

Reimagined Build Program opens ServiceNow’s partner ecosystem to more innovators

ServiceNow’s redesigned Build Program makes it significantly easier for ISV, developer, and technology partners to get started, explore new ideas, and differentiate their offerings as they bring new solutions to market. This will accelerate a wave of partner-built AI agents, applications, and connectors that will extend the value of ServiceNow for customers.

The program’s modernized tier structure — Registered, Select, Premier, and Elite — introduces stronger program benefits and fresh opportunities for partners to showcase their AI solutions in the ServiceNow Store, a global marketplace for enterprise-ready AI agents. A new Access Tier also invites aspiring and entry-stage partners to start building immediately with ServiceNow, giving them instant access to tools and resources without needing to fully enroll first.

More than 1,000 existing partners will transition into the redesigned Build Program by March, establishing a unified, fast-growing pipeline of innovators building AI-powered solutions on the ServiceNow AI Platform.

Expanded investment portfolio strengthens support across the entire partner lifecycle

ServiceNow is supercharging its partner ecosystem with a unified investment strategy for 2026, designed to spark growth, fuel innovation, and help partners win faster, together. The expanded partner investment portfolio provides meaningful support at every phase of the journey — from building demand to closing deals to driving successful deployments — achieved through an increased investment in incentives, rewards, and co-marketing programs.

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Key components include:

  • Market Development Fund (MDF): New funding opportunities and 100% reimbursement for select activities, enabling eligible partners to build demand and generate pipeline.
  • Strategic Investment Fund (SIF): Targeted funding to accelerate high-impact customer opportunities and unlock faster outcomes.
  • Sell-through, deployment, and specialization incentives: Rewards that recognize partners for driving customer value and deepening technical expertise across the ServiceNow AI Platform.

Each program element is aligned with the updated ServiceNow partner tiers, ensuring partners gain access to the right support at the right time, and that their benefits scale as their success grows.

To further simplify partner engagement and remove friction as the partner ecosystem grows, ServiceNow is also introducing a streamlined fee structure. Beginning immediately, all global partners will move to a streamlined single annual membership fee. This change reflects direct partner feedback and is designed to create a simpler, more equitable structure that allows partners to focus on building, innovating, and going to market, rather than navigating complex program fees.

What partners are saying

With fewer barriers to entry and clearer paths to value, partners appreciate the ability to more easily build differentiated AI-powered solutions, reach customers through the ServiceNow Store, and deploy their solutions on the ServiceNow AI Platform.

“As ServiceNow expands what’s possible through its enhanced Build Program, we see great opportunity to help customers achieve meaningful success, fast. These programmatic changes underpin the importance of Build Program innovators and support our increased investment in solution development and marketing efforts,” said Paul Chorley, chief executive officer at AutomatePro. “AutomatePro is transforming how organizations innovate with ServiceNow, scaling workflow automation and driving AI productivity to new levels. By replacing manual, repetitive tasks with intelligent insights, we’re redefining what it means to deliver high-quality software at speed to ServiceNow Impact customers.”

“Identity becomes the foundation for trust as enterprises move from experimenting with AI to deploying it at scale,” said Matt Mills, president at SailPoint. “ServiceNow’s reimagined Partner Program makes it easier for partners like SailPoint to build and deliver AI agents that are secure by design, deeply integrated into enterprise workflows, and ready to drive real business outcomes. Together, we can help customers accelerate AI adoption while ensuring the right access, for the right users, at the right time.”

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Ahrefs Launches Custom AI Prompt Tracking for Brand Visibility

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Ahrefs Launches Custom AI Prompt Tracking for Brand Visibility

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See how often your brand is mentioned in AI answers across major platforms.

Elastic Supercharges Performance for Serverless Offering on AWS

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New virtual compute units deliver up to 50% higher indexing throughput and 37% lower latency — powering search, observability and security applications at no extra cost

Elastic , the Search AI Company, announced a more powerful Elastic Cloud Serverless on Amazon Web Services (AWS), delivering up to 50% higher indexing throughput and 37% lower search latency using new AWS Graviton instances at no extra cost to users1.

Elastic Cloud Serverless is a fully managed, auto-scaled service that enables independent scaling of indexing and search workloads, helping teams balance performance and cost-efficiency across a wide range of usage patterns. Its stateless architecture is designed to scale reliably for search, observability, and security use cases.

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“Elastic Cloud Serverless lets developers focus on building search, observability, security, and AI applications, not managing infrastructure,” said Ajay Nair, general manager, Platform at Elastic. “With this upgrade, we’re delivering faster performance and greater efficiency across a broad range of workloads, without added operational complexity.”

Elastic Cloud Serverless upgrades on AWS include:

  • Near-Instantaneous Query Response Times: Whether running traditional full-text queries or leveraging vector search for AI and RAG, customers get consistently low-latency performance.
  • Faster Indexing: Users can now index larger data volumes and more complex documents, with increased throughput supporting near real-time data visibility.
  • Handling Resource Spikes with Ease: Search and indexing resources scale more efficiently to maintain low latency, ensuring reliable performance during traffic surges or quieter periods.

This infrastructure upgrade is immediate and automatic across all AWS-based serverless projects. No configuration changes or migrations are required.

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Zinnia Announces Collaboration with Snowflake to Deliver Real-Time Insurance Analytics and AI Solutions

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Zinnia Announces Collaboration with Snowflake to Deliver Real-Time Insurance Analytics and AI Solutions

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Advanced machine learning and modern data architecture propel insurers to the forefront of industry innovation

Zinnia, a leading life insurance and annuity (L&A) technology company, announced a new integration with Snowflake, the AI Data Cloud company. With the Snowflake platform, Zinnia can more effectively deliver cutting-edge analytics and artificial intelligence solutions to reshape how insurance is delivered. The collaboration combines Zinnia’s deep insurance expertise with Snowflake’s premier data and AI platform to transform how insurers leverage data for real-time decision making with enterprise-grade security and scalability.

Through this collaboration, Zinnia has implemented Snowflake’s comprehensive data platform to enable insurance companies to harness machine learning and AI capabilities at scale. The solution delivers advanced insights, self-hosted Streamlit applications, and GenAI capabilities that modernize insurance operations and accelerate digital transformation initiatives.

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“Insurance companies are sitting on vast amounts of data, but many struggle to unlock its full potential,” said Dan Gremmell, Chief Data Officer at Zinnia. “Our work with Snowflake changes that equation entirely. We’re delivering day-one implementation of advanced analytics and AI capabilities that would typically take months or years to deploy, ensuring our clients don’t just receive data – they transform it into their competitive advantage.”

The Snowflake AI Data Cloud enables Zinnia to deliver several key capabilities to insurance clients:

  • Advanced Machine Learning and AI: Built-in ML/AI capabilities that enable predictive analytics, risk modeling, and automated decision-making
  • Real-Time Analytics: Instant access to critical business metrics and performance indicators
  • Self-Hosted Applications: Streamlit integration for rapid development and deployment of custom analytics applications
  • Scalable Data Architecture: Modern cloud data warehouse that grows with business needs
  • GenAI Integration: Cutting-edge generative AI tools for enhanced customer service and operational efficiency

Security Benefit, one of Zinnia’s clients, is already benefiting from the advanced data and AI capabilities delivered through this partnership.

“Snowflake’s data sharing paradigm allows Security Benefit and Zinnia to securely exchange vast amounts of information on demand,” said Sean O’Donoghue, Chief Technology Officer at Security Benefit. “This empowers us to analyze data, generate insights, and make faster, more informed decisions.”

This collaboration positions Zinnia as a premier implementation partner for insurance companies looking to leverage Snowflake’s AI Data Cloud. With deep expertise in both insurance operations and modern data architecture, Zinnia bridges the gap between traditional insurance processes and cutting-edge technology capabilities.

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Deeto Unveils Platform Evolution to Turn Customer Voice Into Actionable Intelligence

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Deeto Unveils Platform Evolution to Turn Customer Voice Into Actionable Intelligence

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Authentic customer voice becomes a shared system of record for business decisions

Deeto, the AI-native platform for customer intelligence and activation, announced a major evolution of its platform aimed at helping organizations treat authentic customer voice as a system of record for businesses. The redesigned Deeto platform connects customer conversations, feedback, and sentiment into a single operating layer that teams can use in real time. Rather than relying on fragmented insights or delayed reports, organizations can now continuously capture and monitor customer voice, to activate it across sales, marketing, customer success, and product.

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“Customer insight usually shows up too late and in the wrong place. We built Deeto so the customer voice is always connected, always current, and actually usable by the teams making decisions every day.”

“Customer insight usually shows up too late and in the wrong place,” said Eran Baron, co-founder and CEO of Deeto. “We rebuilt the platform so the customer voice is always connected, always current, and actually usable by the teams making decisions every day.”

From Disconnected Feedback to a Shared Source of Truth

Most organizations collect customer input in disconnected ways. Marketing focuses on proof and stories, customer success manages risk and retention, sales looks for references, and product teams chase feedback in silos. These signals are rarely connected leaving teams to act on partial or outdated information.

Deeto brings these inputs together into a single system, organizing signals, sentiment, and stories across the full customer lifecycle. Both positive and negative input becomes shared intelligence, giving teams a consistent view of what customers are experiencing and how to respond.

Built to Interpret and Activate Customer Intelligence

At the core of the platform is an AI-native architecture that continuously interprets customer input and delivers it where decisions are made. Deeto organizes unstructured feedback into clear intelligence, identifies patterns and sentiment, and activates customer intelligence into workflows that guide next action, from sales conversations and lifecycle campaigns to renewal planning and product prioritization.

This approach replaces manual customer advocacy programs and static feedback tools with a coordinated layer designed to support growth, retention, and innovation.

Keeping the Human Experience at the Center

While Deeto is built on advanced AI, its purpose is fundamentally human. The platform is designed to help teams understand customers more clearly and respond more thoughtfully, not replace human judgment.

By capturing authentic voice through natural, conversational interactions and maintaining context across individuals and accounts, Deeto helps organizations see the full customer experience and engage with empathy, credibility, and relevance.

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FunnL Launches Unified End-to-End B2B Growth Engine with Video Production and Social Media Services

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xpln.ai Launches in U.S. with CRO, Gina Cavallo, to Capture Demand for Next Gen Attention Solutions

FunnL has launched social media management and video production services, expanding its B2B demand generation platform to include creative production capabilities. The new services, available immediately to clients, integrate brand content with outbound sales programs and intent-driven outreach within a single operating system.

The expansion addresses a persistent coordination challenge in B2B growth: marketing teams manage brand visibility through external agencies while sales and demand generation operate separately, creating attribution gaps and fragmented workflows. FunnL’s unified approach allows companies to connect social presence, video content, and pipeline development through one vendor with shared data infrastructure.

FunnL has built a dedicated creative production team to deliver platform-specific social media content, short-form video (reels, shorts, social clips), long-form video (explainers, product demos, corporate stories), and creative direction for digital-first B2B audiences. These capabilities integrate with FunnL’s existing infrastructure, which includes ICP development, multi-channel outreach, intent-based targeting, and sales appointment setting.

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“B2B teams are under increasing pressure to connect brand activity directly to revenue outcomes,” said Alpesh Kumar, COO of FunnL. “This expansion allows companies to align storytelling, social presence, and outbound execution within a single operating model. The goal is not more content or more outreach, but a clearer path from attention to pipeline.”

The addition reflects client demand for integrated solutions that eliminate the coordination overhead of managing separate vendors. By consolidating creative, social media, and demand generation functions, FunnL provides unified reporting on content performance, engagement metrics, and pipeline contribution across all channels.

The expanded service portfolio is available to new and existing clients. Companies can integrate social media management and video production with current demand generation programs or engage these services independently.

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Strategic Partnership with Noetics and White Label Communications to Revolutionize ERP-Driven Communications Solutions

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Strategic Partnership with Noetics and White Label Communications to Revolutionize ERP-Driven Communications Solutions

Noetics

Noetics (www.noeticerp.com) announced a strategic partnership with White Label Communications (www.whitelabelcomm.com) to deliver a powerful combination of next-generation enterprise resource planning (ERP) software and Unified Communications as a Service (UCaaS) integration. The collaboration is designed to transform how businesses integrate core operational technologies with advanced unified communications under a single, cohesive framework.

The partnership brings together Noetics, an innovative ERP platform purpose-built to streamline operations, enhance automation, and deliver real-time visibility across business functions, with White Label Communications (WLC), a leading provider of cloud communications solutions including UCaaS, CPaaS, and CCaaS. Together, the companies aim to deliver tailored solutions that boost efficiency, improve connectivity, and support scalable growth across the enterprise.

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“Our mission has always been to help businesses run smarter and communicate better,” said Mark Spears, Co-Founder of Noetics. “By aligning with White Label Communications, we’re empowering our clients to unify their core business systems with best-in-class communications — all within a seamless ecosystem designed for scalability and competitive advantage.”

Through the partnership, Noetics clients gain access to a unified ERP and communications platform that simplifies complex operational and customer engagement workflows. The integrated solution enables cloud communications capabilities that allow businesses to expand service offerings, retain customers, and grow recurring revenue under their own brand, while leveraging automation, analytics, and real-time data to support informed decision-making and improved customer experiences.

“We are excited to work with Noetics to bring transformative technology to a broader audience,” said Warren Reyburn, COO and CRO of White Label Communications. “Together, we’re redefining how businesses operate and connect at every level.”

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Boardwalktech Launches Verity, the Intelligent Controls Platform

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Boardwalktech Launches Verity, the Intelligent Controls Platform

An AI‑Driven Platform for Continuous Controls Automation, Testing & Monitoring  Across Financial Institutions and Large Enterprises

Boardwalktech Software Corp., a provider of patented digital‑ledger and AI‑enabled enterprise software solutions, announced the launch of Boardwalk Verity™, its next‑generation Intelligent Controls Platform. Verity modernizes how large enterprises design, automate, test, and continuously monitor operational, financial, and compliance controls across complex, data‑driven environments.

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Today, large enterprises often deploy hundreds, or even thousands, of personnel to manually execute and test mandated controls. These manual, point‑in‑time approaches are costly, slow, and increasingly misaligned with regulatory expectations. By shifting controls execution and testing from manual processes to AI‑driven intelligent automation with Verity, organizations can reduce operational and audit costs by millions of dollars annually, dramatically increase testing frequency and coverage, and materially lower operational and regulatory risk exposure.

About Boardwalk Verity, The Intelligent Controls Platform

Purpose‑built for highly regulated organizations, including banks, insurers, and global financial institutions, Verity leverages Generative AI and Agentic AI for controls automation, execution, validation, testing, and continuous monitoring across thousands of business controls. Boardwalk Verity delivers a true end‑to‑end controls lifecycle management platform. Enterprises can design, embed, automate, test, and continuously monitor controls directly within mission‑critical business processes using Verity’s unique AI‑enabled data management and workflow automation capabilities.

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Unlike traditional sample‑based, retrospective testing approaches, Verity enables continuous, real‑time controls testing and monitoring through Boardwalk Intelligent AI Assistants and AI Agents. The platform delivers full traceability, defensible audit evidence, and immutable audit trails across distributed systems, data sources, and teams, turning controls from a periodic compliance obligation into an always‑on operational capability.

In addition, Verity includes AI‑driven real‑time analytics and early‑warning intelligence that proactively identifies control weaknesses, exceptions, and emerging risks. This enables organizations to remediate issues earlier, shorten audit cycles, improve regulatory confidence, and materially reduce the time and cost associated with both internal and external audits.

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CX Industry Leaders Atento and Omilia Establish Strategic Partnership to Lead the Next Wave of Conversational AI Innovation

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CX Industry Leaders Atento and Omilia Establish Strategic Partnership to Lead the Next Wave of Conversational AI Innovation

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  • The strategic alliance strengthens Atento’s capabilities in conversation-centric artificial intelligence solutions, enhancing its portfolio with advanced AI-first Conversational AI capabilities

  • The agreement will drive intelligent virtual agent solutions and activate joint market initiatives across key regions, including the U.S., EMEA and Latin America

Omilia, the global leader in Self-Learning Agentic CX, and Atento, one of the world’s largest providers of customer experience management and business transformation outsourcing services (CXM/BTO), announced a strategic alliance to deliver transformative conversational experiences at scale.

The partnership supports the evolution of Atento’s portfolio, structured around three strategic pillars: AI Advance Insights, AI Agent Assist and AI Agent. The alliance with Omilia specifically deepens and accelerates Atento’s AI Agent pillar by incorporating advanced Agentic AI capabilities that enable virtual agents to reason, act and learn autonomously throughout every interaction.

Omilia contributes advanced conversational and agentic AI technologies designed to automate complex customer interactions across voice and digital channels. Through advanced natural language understanding with intelligent orchestration across workflows and enterprise systems, the collaboration expands Atento’s portfolio of intelligent bots and virtual agents, enhancing customer experiences while driving greater operational efficiency for the businesses it serves.

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As part of the agreement, Atento & Omilia will collaborate across strategic markets including the United States, EMEA and Latin America, with initiatives focused on accelerating the adoption of next-generation Conversational AI solutions and demonstrating their tangible impact on business outcomes.

“This alliance reinforces our vision of delivering customer experiences powered by advanced AI, integrating market-leading Agentic AI capabilities into our AI Agent pillar,” said Dimitrius Oliveira, CEO of Atento. “Omilia’s technology enables us to scale more autonomous, intelligent and outcome-driven virtual agents for our clients.”

“Atento brings deep CX and BTO expertise together with a strong ambition for innovation,” said Dimitris Vassos, CEO and co-founder of Omilia. “Together, we support Atento’s ambition to bring the power of Agentic AI to organizations around the world, helping them transform customer interactions in a measurable and sustainable way.”

Through this collaboration, Atento further strengthens its position as a strategic partner in Business Transformation Outsourcing within the Customer Experience sector, integrating cutting-edge technologies that enable automation at scale while preserving natural, efficient and customer-centric interactions.

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Advanced Creative, Targeting, and the Home Screen Are Driving What Viewers Remember on Connected TV

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Advanced Creative, Targeting, and the Home Screen Are Driving What Viewers Remember on Connected TV

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New LG Ad Solutions and MediaScience research, based on biometric and eye-tracking data, shows attention remains steady across the Smart TV journey—from power-on through Home Screen discovery to CTV video.

impact.com Announces Record Growth and Industry Innovation in 2025, Cementing its Leadership in the Global Partnership Economy

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impact.com Announces Record Growth and Industry Innovation in 2025, Cementing its Leadership in the Global Partnership Economy

impact.com Logo

Breakthroughs in creator and AI technology, new platform solutions, and strong financial performance define a landmark year for partnership-driven marketing and commerce

impact.com, the world’s leading commerce partnership marketing platform, announced its strong growth and innovation in 2025, propelled by accelerated client adoption across creator, affiliate, and B2B channels, advancements in product innovations, and continued global momentum. The company’s performance in 2025 underscores a defining shift in marketing, from transactional performance to relationship-driven growth.

Building on a year defined by transformation across the marketing landscape, impact.com continued to lead the evolution toward community-driven commerce, empowering brands and creators to build trust, authenticity, and growth through partnerships with commerce content creators. The company is on pace to surpass $270 million in annual recurring revenue as it closes out the fiscal year ending Jan. 31, up approximately 20% year over year, while powering close to $120 billion in partner-referred GMV (gross merchandise value, or sales derived from partner referrals) and over $5 billion in GTV (gross transactional value, or partner payouts) for the year.

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Brands spent over $1 trillion US dollars globally on advertising last year – and more than $600 billion of that will funnel into performance marketing channels, mainly paid search, paid social, and programmatic display ads. And as marketing costs surge and consumer trust in traditional channels continues its decline, impact.com solidified its leadership as the platform for partnership-driven performance. In 2025, the company supported nearly 350,000 active partnerships and welcomed more than 3,500 new customers, including New Balance, Hydrojug, Udemy, and Upside.

“People no longer trust ads – they trust communities. And the brands that win are reimagining performance marketing by showing up where that trust already lives, by partnering with the creators, advocates, and other commerce content publishers shaping what people see, share, and buy,” said David A. Yovanno, CEO of impact.com. “2025 was a breakout year for impact.com – and for the partnership economy as a whole. We’re proud to be the commerce partnership marketing platform that is helping to lead and power that evolution – connecting brands and trusted voices in ways that drive real influence and measurable growth.”

Reflecting this shift, Cyber Week research from impact.com shows that shoppers are more selective and value-driven than ever, concentrating 31% of total Cyber Week spend on Black Friday while using Cyber Monday for final purchases. Creator-driven revenue surged 51% year over year, and technology partners supporting price comparison and validation saw a 79% increase in transaction volume, highlighting the growing importance of trusted voices and data-driven tools in guiding consumer decisions.

The company also invested internally to strengthen its global presence and better serve customers, welcoming Jessica Breslav as its first Chief Customer Officer and promoting Justin Morrison to Chief Revenue Officer, a move that fueled a 20% increase in new logo bookings and a 23% expansion in sales headcount. The company also announced Anthony Clements as the new UK country manager, and expanded its global presence with a new Madrid office including the hiring of Head of Sales, Spain, Phillip Danielopol, and planned upgraded spaces in six major cities, strengthening collaboration across its 1,400+ employees in 20 countries.

The company also deepened its AI investments, launching ask impact, a conversational intelligence chatbot embedded within the platform that delivers high-performance partnership recommendations and rich analytics in real time. Built on impact.com’s vast commerce dataset – spanning billions of e-commerce transactions – the platform’s AI models gain the scale, diversity, and precision needed to reliably surface predictive insights tied to incremental revenue, lifetime value, and ROI.

This same data advantage fuels impact.com’s new partnership and strategic investment in Evertune, a pioneer in Generative Engine Optimization (GEO) and AI marketing that helps brands shape how they appear in AI-powered search. Evertune analyzes millions of AI model responses to understand how LLMs interpret, rank, and recommend brands, then provides actionable guidance to improve visibility and performance through its integration with impact.com. Together, these AI capabilities underscore a simple truth that large, high-quality data sets are the foundation of trustworthy, high-impact LLM outputs – and impact.com’s data scale is a critical competitive edge.

Additional notable 2025 impact.com highlights include:

  • Unified its product ecosystem with the launch of base versions of its Creator and Advocate solutions, integrated with its core Performance offering, at no additional cost to customers. This expansion provides customers with a seamless way to manage all partnership types – from creators to affiliates to customer advocates – on a single platform.
  • Launched a range of innovations within Performance, including Performance Campaigns to help brands hire partners to create and post content in the form of a placement or media buy.
  • In Creator, Social Listening has become more powerful; each listener can now track up to 10 keywords, hashtags, or mentions, up from the previous limit of 3. Earned Media Value (EMV) is now available in Creator reports, enabling brands to assign custom dollar values to impressions and engagements, thereby enhancing their understanding of campaign performance. Brands can also more easily onboard prospects at scale with our new Prospect Import feature in Open Beta. This feature allows brands to upload lists of prospective partners, checking to see if they are already impact.com publishers, and bringing them into existing workflows.
  • Inside Advocate, brands can drive more referrals with the new Shopify Post-Checkout Widget. This allows Shopify brands to promote their referral program right after checkout, which is one of the most effective moments to drive engagement with the program. impact.com also added features to automatically sync discount codes to Shopify.
  • Improved experience for publishers, including the “Brands to Work With Instantly” section of the partner dashboard. Partners will see more brands on the list, and the list is now curated based on impact.com’s expansive data set. Partners will also be able to more easily discover top products without leaving the brand slide-out. This helps partners discover more high-performing products quickly.
  • Launched Trackonomics Essentials for partners, so publishers can now connect their accounts from any of the top 25 affiliate networks, grab tracking links and view program-wide reporting, without having to log into all those platforms one at a time.
  • Continued investing in education and professional development for the industry. Its Partnerships Experience Academy – the first and largest free partnerships certification program – surpassed 45,000 learners worldwide.
  • Expanded its Agency Coaching Program to over 100 participating agencies and launched a new Agency Partner Portal to support collaboration and growth.
  • Earned more than 30 industry awards in 2025, underscoring impact.com’s technology leadership and client success. Highlights include winning Best Affiliate Marketing Program at the Digiday Technology Awards for its partnership with Carhartt, being named Best Overall Martech Company by the Martech Breakthrough Awards, and receiving top recognition by the AVA Digital Awards, Marcom Awards and Signal Awards for branded storytelling for its Partnership Economy podcast, which is approaching 475,000 downloads in its sixth season. impact.com was also recognized for several successful client and agency campaigns for work with its customers, including Tombras and LaserAway, Virgin Australia and Silverbean, Skyscanner and Layla, Acceleration Partners and TikTok, Hamilton Beach, and more, as part of the US Partnership Awards, Performance Marketing Awards, and Global Performance Marketing Awards.
  • Reached record scale of the company’s flagship Partnerships Experience events, iPX, bringing together over 2,000 attendees and 140 speakers across events in Austin, London, Sydney, and Shanghai, connecting every corner of the partnership ecosystem.
  • Published influential research including its Global State of Affiliate Marketing report, which surveyed marketers, publishers, and creators worldwide and revealed key shifts in how partnerships are evolving, the 2025 Mid-Year Industry Benchmark report on strategic, research-driven consumer behavior, to the Global Creator Shopping Survey in partnership with eMarketer, the Prime Day 2025 performance report, and the 2025 eCommerce Influencer Marketing in Southeast Asia report, providing data-driven insights that help brands navigate the future of partnership-led growth.

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products  – Performance (affiliate), Creator (influencer), and Advocate (customer referral) – unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. today, over 5,000 global brands – including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics – rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

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SALESmanago Ramps Up AI and Messaging Tech to Redefine eCommerce Marketing in 2026

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How Knowband Is Driving Innovation Across the Global eCommerce Platform Ecosystem with Generative AI

SALESmanago Expands Partnership Program to Meet Growing Demand for Zero  Party Data-powered Customer Engagement

  • New capabilities empower marketers to craft personalised WhatsApp templates, automate customer experiences with AI, and deploy dynamic CTAs that boost engagement and revenue

SALESmanago, a leading AI Customer Engagement Platform, is expanding its capabilities in the eCommerce engagement market as brands move rapidly toward real-time, AI-driven customer experiences. With enhanced native WhatsApp capabilities and deeper personalisation across multi-channel experiences, the company is entering a year of accelerated development in which marketing and eCommerce will become increasingly integrated and augmented with AI.

WhatsApp is expected to play a central role in that evolution. SALESmanago’s new native integration enables brands to deliver highly personalised multimedia messages and automated and AI driven multi-channel journeys based on real-time customer behaviour and data integrations; with use cases including everything from abandoned carts to restock alerts. By combining SALEmanago’s rich customer profiles with personalised, interactive, and timely experiences, WhatsApp gives marketers the ability to action one of their fastest-growing channels.

AI-led personalisation is also set to intensify across eCommerce shopping journeys. SALESmanago’s Recommendation Frames – now deployable on websites, landing pages, and pop-ups – empower brands to surface the most relevant products exactly when shoppers are making purchase decisions. These improvements have created a more frictionless, conversion-driven experience, laying the groundwork for more adaptive and AI driven onsite personalisation. The development follows the launch of SALESmanago’s Recommendation Architect, a tool for eCommerce marketers that creates hyper-personalised product and content recommendations using AI, rules, and scenarios to boost engagement and revenue.

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“The next wave of customer experience will be defined by intelligence and immediacy,” said Michael McNeal, VP of Product at SALESmanago. “Brands are under pressure to anticipate needs, respond in the moment and deliver experiences that feel consistent whenever and wherever a customer chooses to engage. Our focus for 2026 and beyond is to provide a platform that is more powerful, easier to use, and provides faster time to value; one that is intelligence-led and marketer-driven. This enables marketers to move beyond manually building reactive communications and pre-defined customer journeys – and instead to deliver active, agile experiences that are more aligned, and measurably more impactful.”

SALESmanago’s latest analytics and governance updates reinforce the emphasis on data quality, which is more crucial than ever as brands embrace AI while honouring customer data rights. Enhanced delivery reporting, clearer unsubscribe tracking and greater flexibility in in-app communication options give marketers greater control over audience health at a time when precision targeting is becoming essential.

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The shift is being guided by the newly appointed CEO, Phil Draper, whose recent arrival from DotDigital marked a strategic push toward more connected customer engagement.

SALESmanago is a European SaaS company offering a comprehensive AI Customer Engagement Platform built for digitally-fueled eCommerce marketing teams. Trusted by 3,600+ mid-size businesses worldwide – including Victoria’s Secret, iSpot, Orbico, Vobis, Porta, Savicki, Pitbull, Würth, Vox, 4F – SALESmanago helps brands acquire, convert, engage, and retain customers with deep, AI-powered personalisation and orchestrated customer journeys.

Following the acquisition of Leadoo and Thulium, SALESmanago has strengthened its platform with personalisation, conversational marketing capabilities and an omnichannel contact centre, further enhancing how B2C and B2B brands engage and retain their audiences.

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