Home Blog Page 31

Ticketbud Releases Multi-Event Scan for iOS, Streamlining Event Access

0
Ticketbud Releases Multi-Event Scan for iOS, Streamlining Event Access

“Event Vendor Entry,” “Special Access,” “General Admission:” each of these access points at an event adds complexity in planning where people enter, when they enter, and what ticket(s) or credentials they need. Ticketbud’s latest iOS update helps foolproof this process, reducing scanning lags at check-in while promoting customization and control behind the scenes.

When producing large events, event organizers often manage vendors, partner groups, and special experiences through separate webpages and tools for credentialing and access. For example, vendors may be directed to a dedicated webpage to purchase booths or space to avoid processing in a general ticketing page. Ticketbud’s new Multi-Event Scan feature creates a digital link between the tickets sold across these related but separate event pages, so scanning devices recognize ticket validity instantly, without scanners having to toggle between multiple events.

Marketing Technology News: MarTech Interview with Lee McCance, Chief Product Officer @ Adverity

For attendees, the experience stays simple: they present their QR code and get scanned. For gate staff, the process is faster and more reliable. And for event organizers, the layered event structure promotes visibility and increased authority over who has access and control.

“This ‘invisible complexity’ is the feature,” said Kayhan Ahmadi, CEO of Ticketbud. “One of the major pain points for organizers of large complex events is handling ticket check-in at the gate when using more than one event page. This feature solves the problem of having multiple scanners or toggling between different logins. So the onsite experience remains one scan, no troubleshooting.”

Marketing Technology News: What is a Full Stack Marketer; What MarTech Matters Most to Full Stack Marketers?

Even seasoned gate staff can run into lags due to filtering and buffering speeds. But Multi-Event Scan eliminates search times altogether, while maintaining the integrity of the ticket source. This secure tracking supports cleaner reports, inventory control, and attendance, without slowing down onsite operations or risking security.

Multi-Event Scan also works alongside Ticketbud’s Collaborator-Level Scanning filters and tiered scanning permissions. Together, these features offer organizers ultimate control over which tickets can be scanned across entries, prevent scanning mishaps, and streamline check-in.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

SSON Research & Analytics and Supervity Announce Strategic Integration Ahead of SSON Conference

0
SSON Research & Analytics and Supervity Announce Strategic Integration Ahead of SSON Conference

SSON Research & Analytics

SSON R&A benchmarks embedded into Supervity AI Employees, bringing licensed market intelligence to power self-driving operations for enterprises.

SSON Research & Analytics (SSON R&A), the leading global research and data platform for Shared Services and Global Business Services (GBS), today announced a strategic integration partnership with Supervity, the company pioneering self-driving, multi-agentic AI employees designed for automating enterprise-scale operations.

This partnership ensures that SSON R&A’s proprietary benchmarks, metrics, and market intelligence will be embedded directly with Supervity AI Employees, making world-class, peer-validated data instantly available inside agentic AI workflows.

Unlike traditional enterprise applications designed to be operated manually, Supervity AI Employees power self-driving AI Command Center applications that natively deploy role-based, multi-agentic AI agents as primary actors within business processes. With SSON R&A’s licensed process benchmark intelligence data integrated with Supervity’s AI Employees, enterprises can now align automation, orchestration, and performance management decisions with real-world benchmarks context – not just internal KPIs for AI agents to self-learn and optimize towards industry benchmarked goals.

Marketing Technology News: MarTech Interview with Miguel Lopes, CPO @ TrafficGuard

“This partnership reflects a fundamental shift in how organizations engage with data,” said Naomi Secor, Global Managing Director, SSON Research & Analytics. “Insight can no longer sit in static dashboards. By embedding SSON R&A’s benchmarks directly into Supervity’s AI Command Centers, we are placing trusted market intelligence at the point of execution.”

From Automation to Outcome-Driven Execution

Supervity platform latest release introduces personal AI agents for business users and AI Command Centers for Enterprises. These AI Employees operate under a Human-in-Command framework, where leaders define policies and oversee performance while AI Employees execute work across finance, procurement, HR, and other enterprise domains.

Marketing Technology News: Disrupt or Be Disrupted: The AI Wake-Up Call for B2B Marketers

With SSON R&A’s benchmarking intelligence embedded into these systems:

  • AI Employees can validate process performance against industry standards in real time
  • Operational decisions can be benchmark-aware at the moment of execution
  • Transformation programs can be prioritized based on credible external data
  • Enterprise leaders gain defensible, data-backed execution

“AI delivers the highest value when it is grounded in context and credibility,” said Siva Moduga, Co-Founder and CEO, Supervity. “As part of this unique partnership, Supervity’s agentic AI technology converges with SSON Research & Analytics’ trusted benchmarks to ensure AI execution aligns with business outcomes. Together, we are moving from task-based AI agents to outcome-driven enterprise operations.”

Enterprise-Ready from Day One

The integration is designed specifically for enterprise environments, including:

  • Secure deployment models (cloud or hybrid)
  • Role-based access and governance
  • Licensed embedded industry benchmark data
  • Auditability and traceable AI and human actions & decisions
  • Scalable AI Command Centers across departments

For enterprise customers, this means AI-powered execution that is not only automated, but benchmark-aligned, compliant, and board-ready.

The partnership will be officially highlighted alongside the Supervity platform’s latest AI release at North American Shared Services & Outsourcing Week, taking place March 16-19, 2026 in Orlando, Florida.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Limelight Inc hires Programmatic Heavyweight Oshri Raz as VP USA Strategic Alliances

0
Game Changer Marketing Solutions Earns Google Partner Status, Recognizing Excellence in Digital Advertising

Limelight Inc. Partners with Airtory to Deliver

Senior hire will focus on growing Limelight’s footprint in the Americas

Programmatic Platform Limelight Inc., the fastest-growing Independent white-label platform, has appointed Oshri Raz as VP USA Strategic Alliances to continue to grow the company’s fast-emerging footprint in the USA. His primary focus will be on managing the continued fast roll-out and take-up of Limelight Inc programmatic white label tools, and further establishing Limelight Inc as a primary independent programmatic infrastructure partner across the USA.

Raz has extensive experience in the global ad tech and programmatic landscape,having previously held senior business development and commercial leadership roles at EX.CO (formerly Playbuzz), where he was instrumental in building and scaling the company’s global publisher monetisation footprint.

Oshri Raz said: “I’m excited to join Limelight at such a pivotal moment in the evolution of programmatic infrastructure. The market is demanding greater transparency, operational control, and scalable independence – and Limelight has built a strong foundation to deliver exactly that.

Marketing Technology News: MarTech Interview with Miguel Lopes, CPO @ TrafficGuard

“What truly differentiates us is our service-first mindset. We believe in long-term collaboration – we only win when our clients win. We are independent and provide market-leading technology which unlocks performance, efficiency and opportunity for our partners. I look forward to leading further growth in the Americas and working closely with publishers and networks who are ready to modernise their monetisation infrastructure, while partnering with a team that is both technologically strong and commercially accountable.”

James Macdonald, Limelight Co-founder and Chief Revenue Officer, said: “The USA is still the largest global trading market in programmatic advertising, and as a result, we have developed a strong presence in terms of partners, people and successful implementation in the region. Oshri represents a senior, key and exciting hire for us, reinforcing our commitment to excellence and to sharing our values in the USA. Our technology and model is designed to support transparent and cutting-edge,360-degree programmatic activity. Our partners use Limelight to drive their own destinies and build their own wholly-owned value. Oshri is superbly placed to share these values in the US market.”

Marketing Technology News: Disrupt or Be Disrupted: The AI Wake-Up Call for B2B Marketers

Limelight Inc. is the fastest growing white label platform and specialises in helping companies successfully operate their own Networks, Exchanges, Dsps and Ssps and manage efficient navigation, integration and monetisation in the ad tech ecosystem.  Blending cutting-edge technology with best-in-class expertise and human support. Hundreds of Global ad networks, publishers and agencies use Limelight’s programmatic oRTB solution to build bespoke, white-labelled trading environments and drive profitability and performance at scale – immediately. The platform was launched in 2019, and has since helped hundreds of companies unlock new opportunities for trade and incremental revenues. Limelight is more than a service provider; our ethos is firmly centred on human support and strong partnerships for the global Limelight community.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Fingerprint Report: Browser Tampering Nearly Doubles Year-Over-Year as VPNs Become Mainstream

0
Fingerprint Report: Browser Tampering Nearly Doubles Year-Over-Year as VPNs Become Mainstream

Fingerprint Logo

  • Desktop browsers bear the brunt, with 4.4% of desktop identifications in 2025 showing tampering techniques

  • With 12% of desktop traffic running in virtual machines, 6% loading with developer tools open, and 96% of detected desktop automation associated with abuse, most fraud is seen on desktops

  • VPNs have become mainstream, with roughly one in five identification events involving VPN usage across all traffic, signaling a shift from suspicious behavior to baseline privacy practice

Fingerprint, a leader in device intelligence for fraud prevention, released its Device Intelligence Report: Data Trends and Risk Patterns in Global Online Traffic. Drawing on its industry-leading dataset of 23.4 billion identification events across 7.3 billion unique browsers and devices worldwide, the report reveals how modern mobile users and web visitors behave at scale.

As AI-driven fraud increasingly mimics legitimate user behavior, obvious fraud signals are becoming unreliable. Fingerprint’s report provides insights into web traffic, highlighting the shift from simpler network-level abuse to more sophisticated browser and device manipulation.

“Our device intelligence report reveals fraudsters are combining traditional tactics with new AI-powered automation,” said Valentin Vasilyev, CTO and co-founder of Fingerprint. “Meanwhile, legitimate users increasingly use privacy tools like VPNs, making it harder to separate real visitors from malicious ones. These findings demonstrate the shift fraud teams need to make toward using multiple signals to evaluate intent as the web traffic landscape evolves.”

Browser Tampering Nearly Doubles Year-Over-Year in 2025

Browser tampering is a tried-and-true method fraudsters use to modify or obscure device characteristics: spoofing identifiers, altering reported properties, and using anti-detect or heavily customized browser setups. Fingerprint’s report reveals that browser tampering nearly doubled year-over-year, with 4.4% of desktop browser identifications in 2025 showing these techniques.

Tampering appears less frequently on mobile browsers — less than 1% of identifications — but the lower baseline on mobile reflects tighter technical and practical constraints than on desktops. In other words, when these signals do appear on mobile devices, they are a strong red flag for fraudulent activity.

Despite mobile browsers accounting for 71% of browser-based identification events, desktop remains the primary target for sophisticated tampering techniques. This makes desktop security disproportionately critical even as mobile dominates overall traffic volume.

Desktop Browsers Become the Primary Battleground for Online Fraud

Desktop browsers are becoming the primary battleground for sophisticated fraud. The Fingerprint team found that in 2025, 12% of desktop browser traffic ran in virtual machines, 6% loaded with developer tools open, and 4% exhibited browser tampering (with the highest concentration on Chromium-based browsers).

Individually, each signal might reflect legitimate workflows, but when combined, they reveal sessions that deviate significantly from typical user behavior. This concentration of fraud signals on desktop gives teams clear enforcement targets, particularly for high-value activities like checkout, account recovery, and password resets.

Marketing Technology News: MarTech Interview with Omri Shtayer, Vice President of Data Products and DaaS at Similarweb

Automation represents a concentrated threat on desktop. While it accounts for only 1.4% of Fingerprint’s filtered browser identification traffic, it reaches 8% on desktop specifically. More critically, it’s overwhelmingly malicious, with 96% of detected automation on desktops associated with abuse.

Privacy Signals Become the New Normal

VPN usage has surged across both desktop and mobile devices. The increase in privacy-first technologies, from Apple’s Intelligent Tracking Prevention to Mozilla Firefox’s new privacy browser, continues to compound fraud detection challenges, dismantling traditional tools fraud teams once relied on. The report showcases that across all traffic, about one in five of all identification events involve VPN usage.

On desktop, Chromium-based browsers account for the highest concentration of VPN usage, with roughly a third of identification events showing VPN traffic. Meanwhile, mobile VPNs were detected in 13% of mobile identification events across browsers and apps.

This trend continues to accelerate in desktop and mobile users, showing growing VPN adoption, indicating that VPNs are now a normal part of how users access the web.

The practical takeaway is that network privacy signals are best used to provide context about a visitor rather than serve as standalone fraud indicators.

The Era of Single-Signal Detection is Ending

Most web and mobile traffic still appears “normal,” making anomalies easier to detect. However, the definition of “normal” is shifting. Automation now includes AI agents operating for a legitimate purpose on a user’s behalf, and VPNs have become standard privacy tools rather than suspicious signals. As these patterns evolve, understanding the context behind each signal becomes critical.

Fraud teams need to adapt. The most effective controls combine multiple signals and adapt to different environments, recognizing that anomalous behavior varies across platforms, browser types, mobile devices, and runtime groups. Advanced prevention methods and friction should be reserved for sessions that fall outside everyday traffic patterns, and spotting those requires looking at multiple signals together.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Perion’s AI Agent Outmax Now Available for TikTok, Delivering Up to 25% Greater Media Performance in Early Results

0
Perion's AI Agent Outmax Now Available for TikTok, Delivering Up to 25% Greater Media Performance in Early Results

Perion’s extension into one of the fastest-growing advertising platforms represents a big leap in TAM expansion, as TikTok Ad Revenue is expected to exceed $50 billion by 2027

Perion Network Ltd. , an advanced technology leader solving for the complexities of digital advertising through AI-native execution infrastructure, announced the launch of its proprietary Outmax AI agent for TikTok. This integration extends Perion’s capabilities to one of the fastest-growing global advertising platforms, with nearly 1.6 billion users worldwide and rapidly expanding advertiser adoption as brands increasingly prioritize TikTok in their media strategies. TikTok’s advertising revenue is expected to exceed $50 billion by 20271.

Marketing Technology News: MarTech Interview with Omri Shtayer, Vice President of Data Products and DaaS at Similarweb

Perion’s Outmax AI agent is embedded within Perion’s AI-native infrastructure, designed to increase advertiser efficiency and performance. Fully integrated with TikTok, Outmax applies algorithmic intelligence beyond native platform defaults, enabling advertisers to optimize against brand-defined business outcomes rather than platform-standard KPIs.

The new Outmax for TikTok AI Model is already delivering up to 25% better performance, demonstrating Perion’s ability to drive significant efficiency gains while maintaining the scale required by global brands.

“As we officially launch our new AI Model for TikTok, we are seeing great results for our clients,” said Tal Jacobson, CEO of Perion. “The deployment of additional Outmax AI agent Models across high-growth platforms such as TikTok enables us to work with more customers across more platforms, worldwide. The strong demand we are seeing from clients expanding their investment in TikTok reinforces the strategic direction we outlined with our recently announced 2028 targets.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

MNTN Expands Executive Team to Support Growth of Performance TV

0
MNTN Expands Executive Team to Support Growth of Performance TV

MNTN, Inc. Logo

Former TikTok Head of Growth Garland Hill joins as Chief Revenue Officer; Former NBCUniversal Head of Streaming Peter Blacker joins as Global Head of Premium Content

Aurora Mobile’s EngageLab Launches OpenClaw Skills, Empowering AI Agents to Connect with the Real World

0
Aurora Mobile's EngageLab Redefines Marketing Agility at MarketingPulse: Bridging AI Trends with Unified Execution

Aurora Mobile, a leading provider of customer engagement and marketing technology services, announced that EngageLab, its AI-first customer engagement platform, has officially released EngageLab Omni Connect — a purpose-built Skill for the OpenClaw ecosystem — equipping AI Agents with out-of-the-box, global omnichannel communication capabilities.

EngageLab helps businesses build stronger customer relationships with AI agents, unified customer data, and reliable delivery across channels. With the launch of EngageLab Omni Connect, developers and enterprise users can now enable their AI Agents to directly invoke email, SMS, voice call, WhatsApp, and other omnichannel messaging capabilities — seamlessly executing end-to-end business workflows including user notifications, targeted marketing campaigns, customer service, and operational coordination.

Bridging the Gap Between AI Intelligence and Real-World Execution
OpenClaw, as an open-source AI agent execution framework, serves as the intelligent brain of AI Agents — responsible for understanding requirements, decomposing tasks, and orchestrating end-to-end execution. EngageLab, drawing on years of deep expertise in global omnichannel communication, now bridges the critical connectivity gap between AI Agents and real users in real business scenarios through the newly launched EngageLab Omni Connect Skill. Together, the two form a deeply integrated solution that addresses a persistent industry challenge: AI Agents that can think but struggle to act. This synergy delivers a complete closed loop — from user outreach and two-way engagement to business conversion.

Marketing Technology News: MarTech Interview with Omri Shtayer, Vice President of Data Products and DaaS at Similarweb

Unlocking Real-World Business Value
In practice, enterprises can rapidly build dedicated AI Agents for marketing, customer service, and operations on OpenClaw, then activate global omnichannel communication capabilities — including email, SMS, voice, and WhatsApp — with a single click through the EngageLab Omni Connect Skill. Combined with user profile data, these agents can deliver personalized, automated outreach across the entire customer lifecycle. For example, in e-commerce scenarios, an AI Agent can automatically identify high-potential customer segments and launch precision marketing campaigns to boost conversion rates. In service scenarios, an AI Agent can autonomously handle standardized workflows such as order notifications and after-sales follow-ups — dramatically improving operational efficiency while elevating the customer experience.

Now Live on ClawHub
EngageLab Omni Connect is now officially available on ClawHub, OpenClaw’s official skill marketplace. Developers worldwide can install and activate it with a single click, integrating global communication capabilities into their AI Agents with zero barriers — closing the last-mile execution gap for intelligent agents.

A Strategic Evolution for EngageLab
This launch marks a pivotal step in EngageLab’s strategic evolution: advancing from an omnichannel customer engagement platform to becoming the essential connectivity hub between AI Agents and the real business world. Looking ahead, EngageLab will continue to refine its stable, developer-friendly, and scenario-rich global communication services around the needs of AI Agent deployment — helping AI Agents move beyond understanding and decision-making to truly delivering real-world impact and business value, and enabling enterprises to build the next generation of intelligent agent applications that combine intelligence with commercial action.

Marketing Technology News: Martech Architecture For Small Language Models: Building Governable AI Systems At Scale

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Veritone Transforms the AI Supply Chain with the Launch of Veritone Data Marketplace, Delivering Ethical, At-Scale Access to Premium AI-Ready Data

0
Veritone Transforms the AI Supply Chain with the Launch of Veritone Data Marketplace, Delivering Ethical, At-Scale Access to Premium AI-Ready Data

Veritone, Inc. Logo

New platform connects rightsholders and AI developers through a secure, transparent exchange built for the next phase of the AI data economy

Reply: a New Study Shows that Agentic AI will Become a Strategic Alternative to Traditional Sourcing Models for 93% of Tech Leaders

0
Reply: a New Study Shows that Agentic AI will Become a Strategic Alternative to Traditional Sourcing Models for 93% of Tech Leaders

Reply Logo

Reply announced the release of “From Code to Control: AI’s Takeover of Software Development Lifecycle”, a commissioned study conducted by Forrester Consulting. The research, which surveyed 536 IT Executives across Europe and the US, highlights the progressive transition from simple AI coding assistants to autonomous agents capable of orchestrating the entire software development lifecycle (SDLC).

The study underscores a critical turning point for software development: as traditional offshoring models struggle with hidden costs and regulatory hurdles, 93% of organisations plan to adopt Agentic AI within the next two to three years as a strategic alternative to outsourced software development and other traditional sourcing models.

Marketing Technology News: MarTech Interview with Omri Shtayer, Vice President of Data Products and DaaS at Similarweb

The research found that 81% of leaders believe Agentic AI systems, which are capable of autonomous decision-making and workflow orchestration, will become a competitive necessity within the next three to five years. This shift is also driven by the declining efficacy of traditional outsourcing models: according to the study, 78% of leaders find that offshoring complicates compliance with regulations like GDPR, while 76% report increased risks of technical debt and code quality issues (bugs and rework).

The study also reveals a significant maturity gap: while 76% of firms have adopted AI in some steps of the software development lifecycle, only 20% have achieved pervasive integration across the lifecycle. This disparity suggests a substantial opportunity for organisations that can scale AI effectively beyond isolated use cases to a systemic level. Forrester recommends that leaders establish a 90-to-120-day roadmap to reorchestrate their delivery models: this involves treating AI-generated code with “Zero Trust” scrutiny and shifting talent strategies to prioritise architectural domain knowledge over rote coding skills.

“The findings of Forrester study confirm what we are seeing in the market: AI is no longer just a productivity tool, but a useful disruptor that demands a new operating model,” said Filippo Rizzante, CTO at Reply. “The limitations of traditional offshoring, specifically in quality and compliance, are driving a return to control. With our Silicon Shoring model, we are answering this need by combining the proximity of Reply industry-specific and AI experts with the infinite scalability of Agentic AI, ensuring that our clients can innovate faster without compromising on security or architectural integrity.”

Silicon Shoring is Reply’s delivery model designed to leverage this shift toward Agentic AI. By using the Silicon Reply multi-agent system, this methodology offers a robust alternative to traditional offshoring. It empowers organisations to maintain high standards of compliance and quality by integrating deep human expertise with a growing ecosystem of collaborative autonomous AI agents.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

UpCodo Digital Introduces AI-Powered Web and Mobile App Development Services for Businesses

0
UpCodo Digital Introduces AI-Powered Web and Mobile App Development Services for Businesses

logo

UpCodo Digital launches in Noida as a sister company of Digimonk Technologies, focusing on scalable web, mobile, and AI-powered software solutions.

Innovation is no longer a choice or option in the fast-paced digital world we live in today. Companies require technology partners who are able not merely to construct solutions but to create experiences that lead to growth, interaction and quantifiable effect. And this is precisely where UpCodo comes in an energiser that is changing how brands use technology to grow to smarter levels and faster ones.

Our vision with UpCodo Digital is to build scalable and intelligent digital products that help businesses innovate faster and grow with modern technology”

— Akshay Pratap Singh

A Vision Built on Innovation
UpCodo was established under a simple yet strong mission of filling the gap between creative thinking and technical excellence. The company is a business that aims to provide the most innovative solutions to help startups, SMEs, and businesses realize their full potential in an era where going online is the only way to success.
Custom software development to scalable digital ecosystem, UpCodo is not only following trends but also leading them.

Marketing Technology News: MarTech Interview with Miguel Lopes, CPO @ TrafficGuard

At the intersection of Creativity and Technology
Technology cannot be sufficient. The only distinguishing feature of outstanding digital brands is creativity, thinking in a different way, finding solutions in unique ways, and creating resonant solutions.
UpCodo brings together:
● Creative strategists
● Skilled developers
● UI/UX designers
● Growth experts
● Digital transformation experts.
This working ecosystem will make sure that all projects combine functionality and innovation.
UpCodo creates solutions that are user-friendly, scalable, and future-proof, whether it is a powerful web app, an intelligent automation platform, or an intact mobile platform.

All-in-one Digital Solutions
UpCodo is a provider of the complete range of digital services that meet the requirements of the modern business.

1. Bespoke Software Development
No business is similar to another- and neither is the challenge of the business. UpCodo is the company that focuses on creating custom software to fulfill the operational requirements, optimize the workflow and increase productivity.
Their solutions can be extended to meet business growth since they are designed to be SaaS-based and enterprise-level.

2. Web & App Development
The online face of a brand can be a point of first contact. UpCodo creates mobile applications and high-performance websites with smooth designs and functionality.
The focus is on:
● Speed optimization
● Responsive design
● User-centric architecture
● Security integration
The result? Online services that turn customers into lovers.

3. UI/UX Design Excellence
Digital success is determined by user experience. At UpCodo, the focus on intuitive navigation, interactive interfaces, and data-driven design principles are the key factors in order to make sure that platforms do not only look good but also perform brilliantly.
4. Digital Transformation Services
UpCodo offers strategic digital transformation services to companies that want to go modern. This involves process automation, upgrades of systems, integration on clouds and optimization of workflow- enable organizations to act more smartly in competitive markets.

A Client-First Approach
The client-focused approach is also one of the characteristics of UpCodo. Any project would commence with knowledge:
● Business goals
● Target audience
● Market challenges
● Long-term vision
Instead of providing packages, which are a one-size-fits-all solution, UpCodo creates custom strategies that are aligned on quantifiable results.
Any partnership is based on transparency, communication and collaboration.

Marketing Technology News: Disrupt or Be Disrupted: The AI Wake-Up Call for B2B Marketers

Innovation and Scalability Are the Strengths
Everything in a fast-changing digital environment is adaptive. UpCodo develops scalable systems that change depending on the requirements of the market and the technological needs.
The modern technologies that are incorporated in the company include:
● Cloud-based architectures
● AI-driven insights
● Automation tools
● Secure frameworks
● Performance analytics
This is a progressive way out of the business to keep them competitive and future proof.

The reason why businesses prefer UpCodo
UpCodo can be singled out in a crowded marketplace of technology providers due to several reasons:
Strategic Thinking
The team is not only interested in developing products, but it is also concerned with real business problems.
Speed Without Compromise
Efficiency meets quality. The projects are completed in time without compromising performance or innovation.
Long-Term Partnership
UpCodo is a company that believes in sustainable development. The support, updates and optimization after the launch guarantee long-term success.
Data-Driven Results
All solutions are supported by analytics, performance indicators, and improvement plans.

The Digital Brands That Endure
The influence of UpCodo goes further than development. By giving brands authority, empowering digital identity and creating meaningful customer engagement, the company empowers brands.
Combining strategy, creativity, and innovative technology, UpCodo helps businesses:
● Enhance operational performance.
● Uplift customer satisfaction.
● Boost digital visibility
● Scale revenue streams
● Enhance brand credibility
The result is not a product per se; it is a competitive advantage.

A Culture of Excellence
The successful projects are always backed with a strong team of innovators. UpCodo promotes the culture that supports:
● Continuous learning
● Creative experimentation
● Technical mastery
● Strategic problem-solving
Such attitude keeps the company on top of digital transformation trends.

Future-Ready, Always
With industries increasingly going digital, demand of smart and scalable solutions will continue to increase. UpCodo is ready to spearhead this transformation by continuously revising on the best practices, trying out new technologies, and providing new generation platforms.
The company roadmap also involves the enlargement of its capabilities in the field of automation, artificial intelligence, or AI-enhanced systems, and advanced cloud ecosystems – supporting the company as a progressive digital partner.

The UpCodo Promise
Fundamentally, UpCodo is a symbol of reliability, creativity and innovation. All solutions are indicative of quality, performance, and quantifiable growth.
To startups that are launch-ready, to enterprises that are streamlining operations, and to brands that want to take over online markets – UpCodo provides the tools, technology, and know-how to make the vision a reality.
Conclusion
Having a suitable technology partner is everything in the fast-paced and ever-competitive digital economy. UpCodo integrates strategy, technicality, and creative innovation to develop solutions that not only will satisfy expectations but do so far beyond them.
With the ever-changing business environment, UpCodo has been committed to driving the growth of businesses with scalable, intelligent, and future-ready digital solutions.
To organizations willing to be innovative, scale and be leaders, UpCodo is not a service provider.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Techysquad Announces New SEO Strategy Services to Help Businesses Manage Rising Customer Acquisition Costs

0
Techysquad Announces New SEO Strategy Services to Help Businesses Manage Rising Customer Acquisition Costs

techy.png

Techysquad has expanded its SEO and digital visibility services to help small and mid-sized enterprises (SMEs) tackle the growing challenge of rising customer acquisition costs (CAC) across major digital advertising platforms. As businesses worldwide continue to reassess their marketing strategies amid increasing competition and higher advertising expenses, the company has been offering structured SEO solutions designed to support long-term organic growth and sustainable online visibility. These services focus on helping businesses reduce reliance on paid advertising while building a stronger and more consistent presence in organic search results.

As digital advertising costs continue to rise globally, small and mid-sized enterprises (SMEs) are increasingly reassessing how they allocate their marketing budgets. Industry analysts note that customer acquisition costs (CAC) across major digital platforms have steadily increased over the past few years, prompting businesses to explore more sustainable, long-term marketing strategies.

According to digital solutions firm Techysquad, this shift is leading more companies to prioritize search engine optimization (SEO) and organic visibility as foundational growth channels rather than relying solely on paid advertising.

Marketing Technology News: MarTech Interview with Omri Shtayer, Vice President of Data Products and DaaS at Similarweb

The Shift from Short-Term Traffic to Long-Term Visibility

Paid advertising remains an effective growth lever for many businesses. However, rising competition and auction-based pricing models have made performance marketing more expensive and less predictable, particularly for startups and SMEs operating with limited budgets.

“Businesses are recognizing that while paid campaigns can deliver immediate traffic, sustainable growth often depends on building long-term search authority,” said a spokesperson from Techysquad. “SEO is no longer viewed as optional—it has become a core strategic asset for companies aiming to reduce long-term acquisition costs.”

SEO strategies typically involve technical website optimization, content development, keyword targeting, and improving overall site performance to align with search engine ranking factors.

Algorithm Evolution and the Importance of Quality Content

Search engine algorithms have evolved significantly, placing greater emphasis on user experience, content relevance, technical performance, and authority signals. As a result, companies are being required to adopt more structured and data-driven approaches to digital marketing.

Techysquad notes that businesses investing in technical SEO audits, structured content strategies, and user experience optimization are seeing stronger long-term positioning in competitive search landscapes.

“Search visibility is increasingly tied to credibility,” the company representative added. “Brands that consistently produce relevant, high-quality content and maintain strong technical foundations are better positioned to compete in digital markets.”

Digital Marketing as Infrastructure, Not Campaign

Another emerging trend is the shift in mindset from campaign-based marketing to infrastructure-based marketing. Rather than focusing solely on short-term promotional pushes, businesses are building digital ecosystems that include:

  • Optimized websites
  • Structured content hubs
  • Mobile-responsive platforms
  • Analytics-driven decision-making frameworks

Techysquad works with startups and SMEs to implement integrated digital marketing strategies that combine SEO, website optimization, and performance analysis to support scalable growth.

Marketing Technology News: Martech Architecture For Small Language Models: Building Governable AI Systems At Scale

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

eGain Publishes Third Special Edition of Knowledge Management for Dummies, Updated for the GenAI Era

0
eGain Publishes Third Special Edition of Knowledge Management for Dummies, Updated for the GenAI Era

New Edition Features Dedicated Chapter on GenAI Best Practices and Real-World Success Stories Showing 5X Knowledge Creation Acceleration and 6X Search Success Improvement

eGain Corporation, the leading provider of AI-powered knowledge management for enterprise customer service, announced the release of the third special edition of Knowledge Management for Dummies. The newly updated booklet, co-authored by Anand Subramaniam, Ian Jones, and Lawrence Miller, includes a brand-new chapter dedicated to generative AI (GenAI) best practices and features compelling real-world success stories from enterprise deployments.

The release comes at a critical inflection point for enterprise AI adoption. According to Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without trusted knowledge management — underscoring why the Knowledge Management discipline has never been more important.

Marketing Technology News: MarTech Interview with Omri Shtayer, Vice President of Data Products and DaaS at Similarweb

What’s New in the Third Special Edition

Building on the success of previous editions, this update takes a clear-eyed look at how GenAI and knowledge management work in concert to deliver transformational business impact. Key additions include:

  • A dedicated GenAI chapter that demystifies how large language models interact with enterprise knowledge bases, and what it takes to make AI outputs trustworthy and compliant.
  • Proven results from real-world deployments, including enterprises that have achieved 5X acceleration in knowledge creation and 6X improvement in search success by combining GenAI with trusted knowledge management.
  • Practical guidance on how to evaluate and select knowledge management solution partners, and how to structure KM initiatives for lasting success.
  • Expanded applicability beyond the contact center — while the book’s KM use-case centers on customer service, the lessons and frameworks apply equally to HR, IT, operations, and other knowledge-intensive business functions.

“Every enterprise AI initiative ultimately depends on the quality and trustworthiness of its underlying knowledge. This edition of Knowledge Management for Dummies gives business and technology leaders the context and confidence to get that foundation right — and to make their GenAI investments pay off.”

— Ashu Roy, CEO, eGain Corporation

Why Knowledge Management Is the Foundation of Enterprise AI

As organizations across financial services, insurance, telecom, retail, healthcare, and manufacturing race to deploy AI agents and virtual assistants, many are discovering a hard truth: AI is only as good as the knowledge it draws on. Without a curated, governed, and continuously updated knowledge foundation, GenAI systems hallucinate, give inconsistent answers, and fail to meet compliance requirements.

Knowledge Management for Dummies, Third Special Edition defines and demystifies KM for business and technology readers alike — explaining what it is, why it matters, and how to do it well in an era of rapid AI adoption.

Marketing Technology News: Martech Architecture For Small Language Models: Building Governable AI Systems At Scale

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Clarivate Expands Access to Trusted Regulatory Intelligence Within Claude

0
Clarivate Expands Access to Trusted Regulatory Intelligence Within Claude
Advancing Clarivate strategy to extend proprietary intelligence into enterprise AI ecosystems

Bringing Clarivate domain-specific regulatory insights into Claude to support life sciences workflows

Clarivate Plc, a leading global provider of transformative intelligence, announced they will integrate Clarivate’s proprietary regulatory intelligence with Claude’s AI reasoning capabilities. The collaboration gives biopharma, biotech, medtech and clinical research organizations intelligent, context-aware access to authoritative regulatory data within the AI workflows they already use.

Cortellis Regulatory Intelligence (CRI) data and insights will be integrated into Anthropic’s Claude through the open Model Context Protocol (MCP). This MCP-enabled connection embeds authoritative regulatory content directly into customer workflows- combining Claude’s natural language understanding and reasoning with Clarivate’s industry-validated sources to deliver accurate, referenced answers that support faster, more confident regulatory decision-making.

Marketing Technology News: MarTech Interview with Miguel Lopes, CPO @ TrafficGuard

The new CRI MCP provides regulatory affairs, pharmacovigilance and life sciences teams with direct access to Clarivate regulatory intelligence, delivering accurate, referenced answers grounded in industry-validated sources. The CRI MCP is available to customers of Clarivate CRI and Claude.

Through this integration, Clarivate is extending its regulatory intelligence into the AI environments customers already use, expanding the ecosystems that inform critical decisions. With this connection to Claude, customers can build agents that combine CRI with internal data and approved external sources, enabling regulatory intelligence to work alongside internal data to monitor changes and support decision-making.

Marketing Technology News: Is the Traditional CDP Already Out of Date?

Henry Levy, President, Life Sciences & Healthcare, Clarivate, said: “This advances our strategy to extend Clarivate intelligence into AI ecosystems where critical decisions are made. By bringing Cortellis Regulatory Intelligence into Claude, we are expanding the reach of our trusted regulatory insights. This enables Clarivate life sciences customers to access authoritative content within their AI workflows and make more informed decisions that help bring safer, more effective therapies to patients.”

Building on the recent launch of the CRI AI Assistant, the integration expands anticipatory intelligence and intelligent automation across regulatory workflows.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Nextdoor Launches AI-Powered Click Optimisation to Propel Hyperlocal Advertising

0
Nextdoor Launches AI-Powered Click Optimisation to Propel Hyperlocal Advertising

Nextdoor Logo

New advanced tools boost ROI for advertisers, including Verisure, delivering four times more clicks for the same budget

MarTech Interview With Fredrik Skantze, CEO and Co-founder of Funnel

0
Fredrik_Skantze_CEO_and_co-founder_of_Funnel_martech interview

Fredrik Skantze, CEO and co-founder of Funnel discusses how marketers can optimize processes and output with the right marketing intelligence in this MarTech catchup:

_________________

Hi Fredrik – thanks for taking the time to be part of the MarTechSeries chat. Tell us about Funnel’s recent funding round – the highs and lows around it.

We secured an $80 million debt facility from HSBC Innovation Banking and Hercules Capital, and for us, this is a huge endorsement of our technology and the future of our marketing intelligence platform. HSBC Innovation Banking have spent years backing the world’s best technology companies, supporting high-growth, venture-backed businesses and their investors, and this additional capital supports Funnel’s strategic initiatives. This includes further global expansion, continued AI-first product development, and operational efficiency improvements as Funnel scales its platform.

We’re approaching profitability, we have a proven business model, we’re growing quickly, and the facility gives us the headroom to keep building. Specifically, we’re looking to accelerate the conversational analytics and agentic measurement capabilities that marketers urgently need as they navigate the post-cookie landscape and demand better visibility into campaign performance across every channel.

Marketing Technology News: MarTech Interview with Omri Shtayer, Vice President of Data Products and DaaS at Similarweb

How is Funnel redefining the scope of modern marketing intelligence? 

When we started Funnel in 2014, there were around 1,000 marketing products in the world. Today, there are 13,000, with 3,000 launched in the last year alone. The data complexity marketers face has exploded, and most tools weren’t built for it. Cloud data warehouses and BI tools were designed for IT teams, not for marketers who need to act quickly and can’t wait for a technical team to run queries. At Funnel, we built something different: a platform that automatically collects, models, and surfaces marketing data across 700-plus connectors, so marketers can understand what’s working without needing a data scientist in the room.

We then acquired Adtriba to bring in best-in-class measurement, triangulating marketing mix modelling, multi-touch attribution, and incrementality testing into one unified platform. It is one thing to offer clients data and information about their marketing spend; it is quite another to give them marketing intelligence, and that’s what we’re building toward.

How can modern marketers make the most of marketing intelligence to course correct in 2026 and beyond? What are they not doing enough of here? 

Our joint research with Ravn Research last year told a sobering story that 86% of in-house marketers and 79% of agency marketers can’t determine the impact of each marketing channel on their overall performance. More than two-fifths of in-house marketers say that when they report results, they don’t analyse the “why” or identify the actions they need to take next. Rather than lacking data, marketers are lacking the right foundation for collecting, measuring and actioning it, which means unifying all of your data sources, automating reporting, and committing to consistent measurement.

Many marketers are skipping this step and jumping straight to AI experimentation, which only delivers intelligent insights when the data underneath it is clean and structured. The other blind spot is the shift from SEO to GEO — 64% of marketers expect generative engine optimisation to eclipse traditional SEO within two to three years, yet fewer than half are actually training their teams for it. Marketers must therefore move with the times, adopting marketing intelligence.

Can you highlight some brands from around the world that are fuelling better marketing plans and strategies with improved marketing intelligence?

We work with around 2,600 customers directly and reach another 60,000 global brands through roughly 1,000 media agencies. Brands like Uber, Adidas, ASOS, and Samsung are using Funnel to get a clear, unified view of their marketing spend across every channel. On the agency side, our five-year global partnership with Havas, announced last year, spanning all 40-plus of their offices worldwide, is a good example of how marketing intelligence scales. They use our platform to deliver sharper, more consistent insights across their entire client portfolio.

One particular case showing off marketing intelligence in action comes from Sephora’s European marketing operation. The team had a data problem that will be familiar to many large organisations: every week, the central data team waited for reports to arrive from local markets across Europe, spent an entire working day consolidating them, and only then could it present findings to senior leadership (a slow and exhausting process).

Working with Funnel and data agency Hanalytics, Sephora implemented a stack where marketing data is ingested, cleaned and prepared as one table in Funnel, sent to BigQuery, transformed using dbt, and visualised in Looker Studio. The impact was immediate as the central team got a full working day back each week, and what started as a senior leadership report expanded to include operational reports for local markets too. Everyone from regional teams to the C-suite now works from the same data, and a company that once spent its time gathering information now spends it acting on it.

A few thoughts on the future of B2B SaaS marketing and martech?

Marketing has always been part art, part science; the difference now is that the science is becoming non-negotiable as the platforms marketers have relied on for decades – Google, Meta, TikTok – are increasingly black boxes. AI handles the bidding, optimises the targeting, and generates the creative, leaving marketers with less visibility into what’s actually driving results at the very moment when understanding that has never mattered more. B2B lead generation automated by agents, AI-generated copy and creative at scale are all happening now, and marketers who assume their current measurement approach can keep pace may well be caught out.

What I find genuinely fascinating is how measurement itself is evolving technically. We’re using neural networks that understand the sequence of marketing touchpoints, not just the touchpoints themselves, because whether a branded search came before or after a direct visit completely changes what drove a conversion. The future belongs to organisations that treat measurement as a priority rather than just a way to report to their superiors. If AI is doing more of the marketing, knowing what’s working is one of the only competitive edges that remains entirely yours.

Top martech innovators — people or companies — you’d like to shout out before we wrap up?

It would be the AI-first companies working on a completely new approach to solving marketing’s different problems. There are a lot of them, and many have a really strong and exciting vision of where they want to go. Many of them are not quite there yet, but give it another year or so and another couple of iterations both for them and the foundational models, and I think we will see some very exciting new AI martech companies emerge and reach scale.

One such product that we are trying out ourselves is Day AI, which is an AI-first take on the CRM space. We are currently evaluating how it stacks up against our existing CRM. The vision of what it can be is quite transformative compared to an existing CRM system.

Marketing Technology News: Martech Architecture For Small Language Models: Building Governable AI Systems At Scale

Funnel helps thousands of marketers at brands like Havas Media, Home Depot and Publicis to choreograph their data and unlock insights that move their businesses forward. Connect, explore, visualize, measure and more — all in one place.

About Fredrik Skantze

Fredrik Skantze, is CEO and co-founder of Funnel.

BigID & Atlan Introduce the First Unified Structured & Unstructured Data Catalog for AI Governance

0
BigID & Atlan Introduce the First Unified Structured & Unstructured Data Catalog for AI Governance

BigID and Atlan announced an enhanced integration that delivers the first and only combined solution to unify structured and unstructured data discovery, classification, lineage, and cataloging into a single, AI-ready control plane.

Together, BigID and Atlan provide the industry’s leading combined data security and governance foundation, enabling organizations to confidently govern, orchestrate, and protect the data powering modern AI pipelines. With this initiative, customers benefit from:

  • The first and only catalog integration delivering automated classification across all data types
  • A unified AI governance foundation serving data security and data governance teams
  • Real-time policy signals embedded directly within the data catalog experience
  • Trusted collaboration between CDOs and CISOs to accelerate responsible AI adoption
  • End-to-end visibility and control over the data powering analytics and AI pipelines

Marketing Technology News: MarTech Interview with Miguel Lopes, CPO @ TrafficGuard

AI initiatives are accelerating across every industry, but most organizations lack visibility into the unstructured and sensitive data feeding their AI models. As lines of business push innovation forward, security and governance leaders are left managing growing risk, compliance exposure, and shadow AI initiatives. Without a unified view of structured and unstructured data – and without security intelligence embedded directly into the catalog – organizations struggle to bring AI initiatives safely into production.

The BigID and Atlan integration bridges this gap by aligning CISOs and CDOs on a single, trusted foundation for secure, governed, AI-ready data.

“Every successful AI initiative starts with context. Atlan is the context layer for data and AI — the place where technical metadata, business meaning, and governance all come together. By bringing BigID’s DSPM risk signals directly into that context layer, we give our joint customers a single view of where sensitive data lives, how it flows, and which analytics and AI experiences depend on it — and then automate the right guardrails at scale. Together, we’re helping enterprises move faster on AI with the confidence that their data is understood, governed, and trusted end to end.” — Marc Seifert, Head of Global Alliances, Atlan

Marketing Technology News: Disrupt or Be Disrupted: The AI Wake-Up Call for B2B Marketers

What’s New

  • Automated discovery and classification of structured and unstructured data with BigID
  • Seamless ingestion of data classification tags and policy alerts into Atlan’s data catalog
  • Sensitive data context propagated across end-to-end data lineage
  • Unified visibility for security and governance teams across the entire data estate
  • Advanced policy intelligence delivered directly to business users and AI stakeholders for smarter, safer decisions

“AI innovation depends on trusted data,” said Ian Williamson, SVP, Alliances at BigID. “By embedding BigID’s deep data discovery and classification capabilities directly into Atlan’s modern catalog, we’re giving organizations the unified visibility and control they need to protect sensitive data while accelerating AI initiatives. Together, we’re enabling security and governance teams to move from friction to alignment – and from experimentation to production.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Nectar Introduces AI Assistant That Turns Observability Data into Operational Intelligence

0
Nectar Introduces AI Assistant That Turns Observability Data into Operational Intelligence

Built on the industry’s most API complete observability platform, the assistant delivers conversational analytics, anomaly detection, and remediation guidance without additional tools or integrations

Nectar Services Corp., a leader in unified communications and contact center observability, announced its native AI Assistant, built directly into the platform to turn vast operational telemetry into instantly accessible intelligence. The new capability allows operators and service providers to interact with Nectar’s telemetry and service data through natural language, delivering faster diagnosis, richer context, and clear resolution paths without deploying separate AI tools or moving data outside Nectar.

The assistant allows teams to query Nectar’s extensive operational dataset, including session data, configuration management database records, call analytics, and provisioning information, through natural language requests. Users can investigate anomalies, generate charts, identify likely root causes, and receive remediation guidance in seconds. Observability data becomes operational intelligence that’s instantly accessible.

Marketing Technology News: MarTech Interview with Nicholas Kontopoulous, Vice President of Marketing, Asia Pacific & Japan @ Twilio

Conversational Intelligence Built In

Traditional observability analytics tools are constrained by pre-built views and fixed dashboards. Nectar’s AI assistant removes that constraint entirely. Operators are no longer bound by what a report was designed to show, they can query what they actually need to know, however they need to see it. Key capabilities delivered at launch include:

  • Natural language querying of extensive telemetry data across voice, video, chat, and multi-vendor ecosystems
  • Early detection of service degradation and customer experience issues
  • Context aware root cause analysis combining historical and real time telemetry
  • AI generated remediation guidance for configuration, capacity, and escalation decisions
  • Dynamic report and chart creation that can be saved as dashboards
  • Continuous learning from operator feedback and incident outcomes

Built API-Complete and Ready for Agency from Day One

Most observability platforms were not designed with AI in mind. Their data sits behind proprietary interfaces, fragmented modules, and brittle point-to-point integrations. When AI has inevitably been bolted on, security and governance are an afterthought.

Nectar was built AI ready. Every function, data domain, and administrative operation has always been API first and schema consistent as a founding principle. The platform exposes a vast and complete API surface. As a result, agentic tooling expansion does not depend on retrofitting new integration layers or rebuilding access paths. From the moment Nectar introduced its own agent, it has been able to observe, reason, and act across the entire system.

That means AI agent security is built in by design. Every AI interaction is subject to the same access controls, tenancy isolation, and audit trails that govern the rest of the platform. AI reasoning operates within explicit permissions, and every action is fully traceable.

Marketing Technology News: The ‘Demand Gen’ Delusion (And What To Do About It)

Built the Right Way: One Architecture for Humans and AI

Nectar built its internal AI assistant as an MCP client that consumes the same toolset exposed to external agents. This avoids a common trap many vendors fall into: maintaining a proprietary internal assistant while building a separate open integration layer for partners. The result is duplicated tools, growing technical debt, and a widening gap between internal and external capabilities.

Nectar maintains one set of tools. Every capability added to the platform is immediately available to both the native assistant and any connected partner ecosystem. This approach keeps the architecture simple while accelerating innovation over time. Pedram Feshareki, Nectar VP Product Development, stated, “Our customers already have world-class visibility through Nectar. What the AI assistant adds is the ability to go beyond what any dashboard was designed to show, asking questions in the moment, getting answers in seconds, and acting on them immediately.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Decagon Unveils Proactive Agents – The AI Concierge for Every Customer In The Agentic Commerce Era

0
Indexly Announces Mission to Build the AI Visibility OS for the Modern Internet

Decagon Logo

Decagon, the leader in conversational AI agents for concierge customer experiences, introduced a new and proactive generation of its agentic technology that anticipates customer needs, remembers customer nuance, and initiates customer contact at the right time and for the right reason.

“We have a core principle here at Decagon: invent what customers want.” – Alan Yiu, VP of Product

Decagon built the new capabilities alongside its own business customers in the chosen sectors of travel, retail, and healthtech— testing scenarios where the difference between Decagon’s concierge experiences and status-quo customer service tech proved to be the difference between having a smooth trip, seamless purchase, and good night’s sleep or missing a flight, package, or critical health insight.

“We have a core principle here at Decagon: invent what customers want,” said Alan Yiu, VP of Product at Decagon. “That means working closely with the companies actually deploying our agents and iterating quickly based on what we see in the real world. Our goal is to build technology that helps businesses deliver the kind of fast, concierge experiences consumers deserve.”

So what is Decagon’s latest technology all about, especially as businesses grapple with everything from overhyped distractions to hyperscale disruption?

Here’s what you need to know:

CX is moving from automated reaction to anticipatory pro-action

Decagon’s new outbound voice capability enables voice agents to proactively call customers, with voice models fine-tuned to handle the unique technical challenges of outbound calling. As a result, teams can reach customers reliably without manual overhead.

“Decagon gave us a way to shift from reactive support to proactive outreach, while empowering our team to focus on the customer interactions where the human touch matters most,” said Vikram Rajagopalan, VP of Customer Experience at Hertz. You can hear more about Hertz’s story here.

To date, businesses have only had the tools for table stakes work: answering customer questions faster and ultimately reducing support costs. The problem is that reactive automation, whether software- or AI-driven, still treats every interaction like a blank slate.

“A trusted concierge remembers who you are, anticipates your needs, reaches out at the right moment, and builds context over time,” said Mr. Yiu at Decagon. “With this launch, we’re helping businesses deliver this concierge treatment at global scale and empower their customer-facing teams to do their best work.”

Marketing Technology News: MarTech Interview with Omri Shtayer, Vice President of Data Products and DaaS at Similarweb

Memory is now ‘CX infrastructure’ for real relationships

“My philosophy around customer relationships is that it’s not just about what you do for a customer, it’s about how you make them feel,” said Daryl Unger, VP of Customer Experience at Away, “As human beings, we’re wired to remember emotions far longer than we remember transactions, and that emotional impact is what ultimately drives loyalty. That’s why every interaction matters.” You can hear more about Away’s story here.

Traditional systems are configured on top of static records, requiring manual maintenance and laborious management that’s impossible to do well at global scale.

Decagon’s new user memory capability serves as a new paradigm for CX infrastructure, complementing rich systems of record, capturing conversational context, preferences, sentiment signals, and behavioral patterns, and putting them to work in real-world customer interactions. And with deep security and governance standards, this personalization isn’t coming at the expense of compliance.

The result is a win-win all around:

  • A customer can resume a troubleshooting thread days later without repeating themselves.
  • The AI concierge agent remembers a preferred size, feature request, or product interest.
  • The brand outreach is informed by past engagement, not generic segmentation.
  • The CX team can see the full arc of a customer relationship in one unified view.

“Decagon allows us to retain meaningful context from past customer interactions, so we can serve customers with continuity and understanding rather than starting from scratch each time. It shifts our approach from handling isolated transactions to building relationships that evolve over years,” added Mr. Unger.

An AI concierge for every customer

In the age of AI, meaningful alignment is a crucial tenet. By making concierge experiences possible at both the individualized level and at global scale, Decagon is bringing customers and businesses into better alignment.

Recently, the company raised $250 million in a new round of funding that tripled its valuation to $4.5 billion, “the latest sign of feverish investor demand for artificial intelligence services,” according to reporting by Bloomberg.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

DemandFactor Rebrands as Demand.com, Signaling a Bold New Chapter in B2B Demand Generation

0
DemandFactor Rebrands as Demand.com, Signaling a Bold New Chapter in B2B Demand Generation

Demand.com

The rebrand reflects the company’s evolution into a comprehensive, full-funnel demand generation platform serving enterprise B2B organizations worldwide

DemandFactor, Inc., a leading B2B demand generation and performance marketing company, announced it is officially rebranding as Demand.com. The new name and digital presence represent the next phase of the company’s growth, underscoring its position as the definitive destination for enterprise demand generation.

Demand.com is cleaner, bolder, and instantly communicates what we do best: generate demand that drives revenue.

Since its founding, DemandFactor has delivered high-quality demand generation powered by in-house operations, first-party data with 99% accuracy, robust reporting, and a global audience of over 220 million B2B decision-makers. The transition to Demand.com simplifies the brand while reflecting the breadth and ambition of the company’s offerings.

Marketing Technology News: MarTech Interview with Omri Shtayer, Vice President of Data Products and DaaS at Similarweb

“This rebrand is much more than a new name, it’s a statement about where we’re headed,” said Rick Robinson, SVP of Sales at Demand.com. “We’ve always been singularly focused on demand. Now our brand matches that focus. Demand.com is cleaner, bolder, and instantly communicates what we do best: generate demand that drives revenue. It opens doors faster, communicates credibility instantly, and reinforces what our customers experience every day – that when it comes to B2B demand generation, we are the standard.”

A Platform Built for the Modern B2B Buyer

The rebrand coincides with a redesigned digital experience at Demand.com, showcasing full-funnel capabilities across demand generation, performance marketing, partner activation, partner recruitment, and agency solutions. The platform reflects the company’s commitment to delivering measurable ROI through data-driven strategies and scalable programs.

While the name is changing, the company’s core mission, leadership team, and commitment to client success remain unchanged. All existing contracts, partnerships, and service agreements continue seamlessly under the Demand.com brand.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Intero Digital Releases Guide to Help Brands Measure Visibility in AI-Powered Search and Audit GEO Footprint

0
Glow.B Unveils AEO And GEO Solutions for the Generative AI Search Era

logo

Intero Digital, a full-service digital marketing agency, today released a new strategic guide designed to help brands evaluate and strengthen their visibility in generative AI search environments, where tools like ChatGPT, Gemini, Perplexity, and Copilot are rapidly changing how consumers discover companies online.

The guide introduces a framework for auditing what Intero Digital calls a brand’s Generative Engine Optimization (GEO) footprint — how often a brand appears in AI-generated responses and the context in which it is presented.

The release comes as generative AI adoption continues to surge. According to S&P Global, usage of generative AI tools has nearly doubled over the past 18 months, with 46% of adult internet users in the United States using generative AI in 2025. As these platforms become a primary research and discovery channel, brands face a new visibility challenge that traditional search engine optimization alone does not fully address.

Marketing Technology News: MarTech Interview with Omri Shtayer, Vice President of Data Products and DaaS at Similarweb

Unlike traditional search engines that rank web pages, generative AI platforms retrieve and synthesize information from a wide network of data sources. Visibility in these responses is often influenced by authoritative mentions across the web, strong entity recognition, and references in knowledge graphs such as Wikidata and Google Knowledge Graph.

To help organizations navigate this shift, Intero Digital’s guide outlines a practical process for evaluating and improving AI search visibility. The framework includes steps for testing brand mentions across AI tools, building monitoring workflows to track responses over time, identifying gaps in how brands are represented, and strengthening the digital signals that help AI systems recognize and retrieve brand information.

The guide also highlights the growing importance of digital authority, entity optimization, and structured data in shaping how brands are represented in AI-generated answers.

Intero Digital recommends that organizations regularly audit their GEO footprint and monitor AI-driven referral traffic to understand how generative platforms are influencing customer discovery.

As generative search continues to evolve, the agency notes that companies that proactively measure and manage their presence within AI responses will be better positioned to maintain visibility in an increasingly AI-first digital landscape.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.