Survey identifies more than half of MSSPs have started undertaking dark web monitoring to protect customers and unlock new revenue streams

Searchlight Cyber, the dark web intelligence company, today released its report A Guiding Light in the Dark: How MSSPs Are Using Dark Web Threat Intelligence, showing a surge in customer demand for dark web intelligence and a gap between demand and delivery. The report, which analyzes the findings of a survey of more than 500 Managed Security Service Providers (MSSPs) in the US and UK, found that over half (56 percent) say they are undertaking dark web monitoring, and over two-thirds (67 percent) reporting that their clients have requested threat intelligence from the dark web.

The report combines survey data and insights from leading MSSPs, providing an in-depth look at how MSSPs in the U.S and UK use dark web intelligence, what they are using for it, and how it benefits their customers. Report findings show that many MSSPs are embracing dark web intelligence to meet client needs and those who have undertaken dark web monitoring have unlocked new opportunities to help boost revenue. Key findings include:

• Nearly two-thirds (65 percent) of MSSPs said that their customers have asked for threat intelligence from the dark web, and of those, 74 percent said their customers’ interest has been increasing.

• This demand was driven by customers looking to identify vulnerabilities affecting their organization (39 percent), to find out if they are currently being targeted on the dark web (38 percent), and to gather intelligence on threat groups including ransomware gangs (38 percent).

• More than half of MSSPs have started to address customer demand – 56 percent say they are undertaking dark web monitoring.

• When asked about the benefits of using dark web intelligence, 37 percent of MSSPs report that it helps them identify customer details on the dark web, closely followed by giving them new products and services to sell to customers (35 percent) and making their current services more efficient (33 percent).

• The main barriers to adopting dark web monitoring reported by MSSPs were perceived complexity (35 percent), while 29 percent believe it isn’t relevant to their service offering, and 18 percent believe they can’t sell it.

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Commenting on the findings, Matt Hull, Global Head of Threat Intelligence at NCC Group, the global cyber security consulting and managed services company, said: “As threat actors increasingly publicize and claim responsibility for ransomware attacks, leak breach data, and target executives on hidden sites and forums, there is an increased requirement from organizations to understand how they may be exposed and what they can do to mitigate risk. Effective and safe research across the dark web requires a degree of skill that is not often present within your average organization and as such, they are turning to us for help in understanding the threats emanating from the dark web.”

Ben Jones, CEO and co-founder of Searchlight Cyber commented: “It’s great to see more MSSPs in the UK and US capitalizing on the value of dark web threat intelligence in response to rapidly increasing demand. We see a huge opportunity for MSSPs that are able to integrate dark web intelligence into their services. As this topic grows in prominence, those that have started to build out their capabilities, data sources, and understanding will be able to benefit as more customers look for guidance on the dark web, giving them an advantage in the competitive market of managed security services.”

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