The Award-Winning Technology That Powers the YouCam Makeup App is Now Available on Madison-Reed.com Madison Reed, a prestige hair color …
Top Tasks: A User Experience (UX) and Customer Experience (CX) Model for Better Understanding Customers’ Needs
To deliver a great digital experience today, it is necessary to understand what is most important to customers. “Top Tasks” …
TripAdvisor Appoints Lindsay Nelson as President of the Company’s Core Experience Business Unit
A Recognized Leader in Digital Media, New CoreX President Will Oversee the TripAdvisor Brand, Lead Content Development and Scale Revenue …
CallMiner Updates Real-Time Speech Analytics Platform – Improving Scalability, Speed to Insight, and Integration with Existing Agent Desktops and Workflows
Eureka Alert Provides Next Generation Automated Monitoring, Redaction, & Alerting CallMiner, a leading platform provider of award-winning speech and customer engagement analytics, …
SGK Presents “Key Strategies To Drive The Omnichannel Experience”
Rachelle Sokan Will Address How to Deliver Exceptional Omnichannel Customer Experience SGK, a division of Matthews International Corporation, and a leading …
Verimatrix Adds TV Everywhere Authentication Capabilities with the Acquisition of Akamai Identity Services
Streamlined Global Identity Services Further Connect Content Providers with Video Service Operators for Better Consumer Experience and Enhanced Business Models …
Vonage Business Cloud Gets New Social Messaging Capabilities
Vonage, a business cloud communications leader, has announced the integration of its Business Inbox feature with Facebook Messenger, now available with the Vonage …
Verizon Connect Partners with Glympse to Deliver a Personalized Customer Experience
Latitude Conference – Verizon Connect and Glympse, the pioneer of real-time location technology, have partnered to provide a richer, more data-driven mobile app …
Dynamic Signal Announces The DySiCares Grant Program Providing Nonprofits With Access to the Communication and Engagement Platform Used by Fortune 500 Companies
Grant Program Makes It Possible to Connect, Engage and Activate Employees, Volunteers and Donors Supporting Nonprofits Dynamic Signal, the leading …
New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots
When It Comes to Getting the Best Customer Service, New Genesys Study Shows 75% of Consumers Say a Human Is …
OpenText Enables Intelligent and Connected Customer Service in the Cloud
OpenText Qfiniti Delivers Advanced Workforce Optimization for Amazon Connect Through AWS Marketplace OpenText , a global leader in Enterprise Information Management …
Advancing Amazon Connect Implementation Success in United Kingdom
Voicefoundry, Leading Consulting Services Provider for Amazon Connect, Expanding into the United Kingdom VoiceFoundry, a principal provider of enterprise cloud-based …
Accenture and Oracle Unveil Integrated Technology and Services Platform for Utilities to Help Clients Enhance Customer Experience
Accenture and Oracle unveiled an integrated technology and services platform for Utilities. The Accenture Customer Experience as-a-Service Utilities Platform helps utility …
Twilio Announces Autopilot, Enabling Millions of Developers to Build Omnichannel Bot Experiences That Don’t Suck
By Relying on Twilio Autopilot to Handle the Complex Details That Typically Lead to Bad, Automated Customer Experiences, Developers Can …
IBM Services Signs $240 Million Agreement with Lenovo to Help Drive the Future of its Call Centers with Artificial Intelligence
IBM Solution Offers Global Reach of Cognitive Solutions, Augmented Reality and Weather Alerting Technologies IBM announced that it will supply field …
Clarabridge Announces C3 Europe Customer Awards and Groundbreaking Solution Updates
From leveraging social channels and using chatbots to understanding effort and emotions and extracting actionable insights, this week’s C3 Europe …
Qualtrics Expands XM Solutions Capabilities To Help Organizations Close Experience Gaps Faster
Qualtrics Now Offers over 45 Expert-Built Solutions, Purpose-Built for Industry and Use-Case, Allowing Organizations to More Quickly and Confidently Launch …
Why is Delivering Online Customer Experience Actually Harder to Measure than Anticipated
Most online businesses are scurrying to find the best definition to Customer Experience. Without fully understanding the benchmark of Customer …
8×8 Launches Team Messaging Solution to Help Enterprises Deliver Better Customer Experiences at Scale
Integrated into 8×8 X Series, Team Messaging Features Automated Deployment Capabilities, Public and Private Rooms, and Interoperability with 23 Third-Party …
Parker’s Selects Intouch Insight’s New Customer Experience Management Software
Leading Gas and Convenience Retailer Taps Intouch Insight to Accelerate Its CX Efforts Intouch Insight Ltd. announced that it has …