Customer Experience Journey, Management

Medallia Expands in Europe to Grow Customer Experience Market

Medallia, a Leading Cloud Software Provider, Opens Office in Germany as Part of EMEA Expansion Plans Medallia Inc., the global

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PRNewswireMay 10, 2018, 7:59 pmMay 10, 2018 0 264

Confirmit Launches B2B Account Health Solution

Drives Improved Business Outcomes from Greater Understanding of the Complexities Found In B2B Confirmit has announced the launch of a

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MTS Staff WriterMay 9, 2018, 8:29 pmMay 9, 2018 0 140

Customer Experience Management

Clickatell Launches Customer Care Live Chat Named Touch Go

Clickatell Touch ensures live chat across a company’s website as well as social media platforms The enterprise version of Clickatell

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MTS Staff WriterMay 8, 2018, 10:00 pmMay 8, 2018 0 160

CRM, Customer Experience Management, Sales Intelligence

Rappier Launches ‘Unliche’ – SaaS Platform for Digital Marketing Intelligence

Powerful New Cloud-Based Self-Serve Platform to Help Companies Make Smarter Marketing Budgeting Decisions Across Channels by Leveraging the Power of

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MTS Staff WriterMay 8, 2018, 9:42 pmMay 8, 2018 0 313

AI/ML, Customer Experience Management

24-7 Intouch Introduces New AI Technology Division, Laivly

Laivly Is Dedicated to Applying Emerging Technology Including Artificial Intelligence, Machine Learning and Automation in Support of Live Customer Service

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PRNewswireMay 8, 2018, 7:43 pmMay 8, 2018 0 131

Customer Experience Management

Qualtrics Introduces Mobile In-App Software Development Kit for Leading Customer Experience Platform

Qualtrics Continues to Innovate on Technology That Connects Brands with Customers at Every Meaningful Touch Point Qualtrics, the leader in

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PRNewswireMay 8, 2018, 5:30 pmMay 8, 2018 0 294

Customer Experience Management, Intelligent Assistants, Social

Brand Embassy Opens Representations in Mexico and Argentina

Brand Embassy Enters a Rapidly Growing Market for Digital Customer Service Brand Embassy, following a year of record growth that

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PRNewswireMay 8, 2018, 5:00 pmMay 8, 2018 0 135

AI/ML, Customer Experience Management, Sales Enablement

Adeptmind Integrates Machine Learning Technology in Decathlon’s Online Shopping Experience

Sports Retailer Wins Over Its Online Customers by Connecting Shoppers to Products Faster Adeptmind Inc, an AI company injecting intelligence

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MTS Staff WriterMay 7, 2018, 7:49 pmMay 7, 2018 0 412

Customer Experience Management, Marketing Clouds

Organizations Select Marketing Cloud Solution from SAP to Connect with Customers and Deliver Personalized Experiences

SAP Hybris Marketing Cloud Is Part of the Customer Experience Portfolio From SAP SAP SE announced that Palladium Hotel Group,

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PRNewswireMay 7, 2018, 4:20 pmMay 7, 2018 0 508

AI/ML, Customer Experience Management, Data Management Platforms

Lucidworks Announces $50 Million in Growth Financing

Lucidworks Expects to Continue as a Powerful Technology Provider for Delivering Actionable Insights to End Users in the World’s Largest Organizations

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PRNewswireMay 7, 2018, 2:35 pmMay 7, 2018 0 169

Customer Experience Management, Sales & Marketing

Podium Releases Webchat, Allows Local Businesses to Engage Customers Online Via Text

Local businesses can now interact more meaningfully with customers through text, converting online interactions into in-person visits more easily Podium,

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PRNewswireMay 5, 2018, 9:30 pmMay 6, 2018 0 129

Customer Experience Management, Marketing Automation

Adobe Recongized as a Leader in 2018 Gartner Magic Quadrant for Multichannel Marketing Hubs

Adobe Positioned Highest Overall in the Magic Quadrant Based on Its Completeness of Vision Adobe is now a leader in 2018

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Sudipto GhoshMay 4, 2018, 11:54 pmMay 5, 2018 0 613

Customer Experience Management, Social Media Monitoring

Conversocial Reveals Success Metrics on Messenger as a Customer Service Channel

Messenger Proves 83% More Cost Effective for Volaris Over Other Customer Service Channels Conversocial, the leading digital care platform for

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PRNewswireMay 4, 2018, 7:37 pmMay 4, 2018 0 639

CRM, Customer Experience Management, Privacy and Regulations

Aurea’s Solutions Deliver Essential Data Protection Safeguards that Comply with the EU’s New GDPR Requirements

GDPR-Ready Collaboration and Customer Experience Solutions Ensure Peace of Mind by Employing Rigorous Data Security Throughout the Customer Journey Aurea

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PRNewswireMay 4, 2018, 5:44 pmMay 5, 2018 0 243

Customer Experience Management, Native & Programmatic Advertising

Simpli.fi’s Geo-Fencing Technology Suite Recognized for Best Use of Location by the Local Search Association

2018 Ad-To-Action Awards Celebrates Innovation in Location-Based Media and Marketing Simpli.fi, the programmatic advertising platform built for the scale of

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MTS Staff WriterMay 4, 2018, 5:13 pmMay 4, 2018 0 358

CRM, Customer Experience Management

HubSpot Announces Integration with Workplace by Facebook

HubSpot CRM Connects HubSpot-Integration With Workplace by Facebook HubSpot, a leading CRM, customer experience, sales and marketing platform announced the

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MTS Staff WriterMay 2, 2018, 7:41 pmMay 2, 2018 0 520

Customer Experience Management

Medallia and Facebook Define Next Generation of Collaborative Customer Experience Management

Integration of Medallia Experience Cloud and Workplace by Facebook Makes It Easier to Collaborate Across Teams and Act on Customer

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PRNewswireMay 2, 2018, 5:07 pmMay 2, 2018 0 764

Customer Experience Management

ClickFox, Inc. Announces Latest Investment Led by Arrowroot Capital

ClickFox, Inc., the leader and innovator of the global Journey Analytics market, announced today the closing of new investment led by Arrowroot Capital, a growth equity firm

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PRNewswireMay 1, 2018, 9:33 pmMay 1, 2018 0 367

Customer Experience Management, Marketing Automation, Sales & Marketing

TimeTrade Partners with Assist to Give Customers New Ways to Engage with Brands

Random Access Navigation Standard Creates Personal Connections through Appointments with Facebook, Google, Amazon and More TimeTrade, the leader in omnichannel

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PRNewswireMay 1, 2018, 4:40 pmMay 4, 2018 0 198

Customer Experience Management

Aria Solutions Joins the Ranks as Gold Partner at Genesys

Aria Solutions Achieves Highest Genesys Partner Status by Joining Elite Group of 30 Gold Partners out of an Approximately 700-Member

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prwebApril 30, 2018, 6:07 pmApril 30, 2018 0 205

Interview with Jon Clarke, CEO, Cyance

Interview with Tomer Tagrin, Co-founder and CEO, Yotpo

Interview with Henry Bruce, SVP Marketing, Contently

Interview with Peter Isaacson, Chief Marketing Officer, Demandbase

Interview with Jesper Theill Eriksen, CEO, Templafy

TechBytes with Julian Morelis, Chief Commercial Officer, MPP Global

TechBytes with Byron Matthews, President and CEO, Miller Heiman Group

UnGagged TechBytes with Bastian Grimm, Director Organic Search, Peak Ace

Webinar World Techbytes with Paul Dolan, Research Director APAC, SiriusDecisions

TechBytes with Daniel Fisher, Managing Director (Europe) at Playbuzz

Fireside Chat with Bill Walker

Fireside Chat with Lee Auerbach

Fireside Chat with Andrea Moe

Fireside Chat with Ebonie Newman

Fireside Chat with Evan Liang

Real-life Food Photography Drives Marketing

Key Takeaways from the SiriusDecisions Summit 2018

To Unlock Mobile’s Potential, Marketers Must Leverage Unstructured Data

The FIVE Key Building Blocks for a Solid ABM Foundation

3 Pivots Marketers Need to Make to Improve Marketing Performance

Why Should ‘Grey Area’ Players Fear GDPR?

Adobe Brings Accurate Attribution with Advertising Analytics

Marketo-Madison Logic Partnership: The Game-Changer in the ABM Ecosystem

Soulmates.AI Launches Brand Trust Index to Scientifically Define Consumer Trust in Retail

Ask Yourself, What’s Bringing Audiences to Your Website?

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