New Portal Template Allows Companies to Deliver Personalized Experiences for Customers, Partners or Employees That Drive Engagement, All Without Writing …
Monetate Recognized as a Leader in 2018 Gartner Magic Quadrant for Personalization Engines
Company Recognized for Completeness of Vision and Ability to Execute in Inaugural Gartner Magic Quadrant for Personalization Engines Monetate announced that …
Clarabridge Announces Support for WhatsApp Business
New Solution Empowers Businesses Using Clarabridge CX Social to Connect with Customers Quickly and Easily Clarabridge, Inc., the leading provider …
Zendesk Launches Integration with WhatsApp Business Solution
Limited Access Integration Enables Seamless and Scalable Customer Service Between Businesses and Their Customers Directly on WhatsApp Zendesk, Inc. announced …
Amplience Named “Hot Vendor” by Aragon Research
Leading Analyst Firm Predicts That by Year-End 2020, 50% of Enterprises Will Abandon Their Traditional Website Management Approach and Shift …
Freshworks Secures $100 Million Investment Led by Accel and Sequoia
With New CFO in Place, Company Raises Largest Round of Funding to Date to Fuel Growth, Geographic Expansion Freshworks, a …
Evergage Named a Leader in Gartner’s First-Ever Magic Quadrant for Personalization Engines
Company Recognized for Completeness of Vision and Ability to Execute Evergage, The 1-to-1 Platform company, announced it has been named …
Gartner Says Customer Experience Pyramid Drives Loyalty, Satisfaction and Advocacy
New Research Shows Organizations How to Discover Innovative Customer Experiences that Build Stronger Relationships Eighty one percent of customer experience …
Glue42 Extends Desktop User Experience via Open APIs
Firm Contributes Proposal to FINOS FDC3 App Directory Working Group to Further Enterprise Desktop App Standardization Glue42, the company bringing …
Design Systems Will Build the Future of Customer Experience
Business Stakeholders Are Increasingly Understanding the Importance of Providing an Outstanding Customer Experience. But How Do They Collaborate with Marketers …
Productivity Hack: HubSpot’s OOO Email Generator is Out of this World
Working with martech giants has taught me one thing – never miss responding to your email; it could be your …
TechBytes with Didrik Fjeldstad, VP Brand Marketing, SAS
Didrik Fjeldstad VP Brand Marketing, SAS Didrik Fjeldstad, VP Brand Marketing, SAS, tells us about the key drivers of their …
Cogito Raises $37 Million in Growth Equity Funding
Cogito, the leader in augmented intelligence, announced it raised $37 million in Series C growth equity funding led by Goldman …
Unbounce Taps High-Growth Revenue Catalyst Felicia Bochicchio as CRO
Felicia Bochicchio, a Former Bench Accounting Executive Joins Leading Landing Page Platform to Support the Company Through a New Phase …
Cvent Announces Availability of Its Next-Generation User Experience for Event Websites and Online Registration
Company’s Reimagining of Its Flagship Product Combines Flexible Design Capabilities with Drag-And-Drop Usability Cvent, Inc., a market leader in meetings, …
Not Social Media, But SEO: Customers Still Search for Businesses Through Search Engines
SEO Remains an Important Way for B2B Audiences to Find Content Eighty-seven percent (87%) of B2B audiences find business content …
Secure Trust Bank Selects nCino to Enhance the Customer Journey and Automate Business Processes
nCino, the worldwide leader in cloud banking, announced that Secure Trust Bank Plc , a £1.9 billion‐asset British retail and …
Canary Selects Bright Pattern’s Cloud Contact Center Solution to Provide Top-Tier Omnichannel Customer Service
Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Helps Canary Deliver an Unmatched Customer Experience Canary offers a …
AEGIS and STARTEK Conclude Transaction to Create Global Leader in Customer Experience Management
Lance Rosenzweig Appointed as the Global CEO of the Combined Business, Which Has a Presence Across 66 Business Process Outsourcing …
Could Amazon Have Done Better on Prime Day?
Declassified Documents Reveal How Amazon Struggled to Fix the Prime Day Pandemonium CNBC obtained internal documents which reveal how Amazon …