New practice helps clients in financial services, insurance, healthcare, and more to close more deals and provide a better customer experience  Saggezza, a global technology solutions…
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Airship’s State of Global Mobile Engagement 2020 report provides key year-over-year mobile trends and clarifies the impact of the coronavirus pandemic on mobile apps Customer…
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Integration to combine UJET’s next-generation cloud-native contact center solutions with Acqueon’s omnichannel campaign management software UJET Inc., the ultra-modern cloud contact…
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Market leader launches Revenue Acceleration category to help companies grow revenue and increase customer lifetime value faster Drift, the leading sales and marketing platform that…
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Pointillist’s AI-driven software combines with the Genesys customer experience and contact center solutions to enable companies to improve customer experience and reduce cost-to-serve…
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Kingspan Water & Energy Limited Deploys 8x8 to Unify Communications and Customer Engagement on a Single Global Cloud-based Platform 8x8, Inc., a leading integrated cloud…
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Empowering brands to instantly understand and respond to customers with artificial intelligence, the Conversational Cloud is the world's most powerful conversational commerce and care…
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VSBLTY Groupe Technologies Corp., a leading provider of security and retail marketing technology, and its Mexico partner Retailigent Media have been contracted to provide advanced…
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Observe.AI, a leader in providing AI-powered agent enablement software to enhance voice customer experiences, has experienced rapid growth in response to the growing demand for…
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New centre is set to transform customer experience and drive improved loyalty, retention and advocacy TTEC Holdings, Inc. a leading digital customer experience (CX) technology and…
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New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding Sabio Group unveiled the findings of its latest market survey that highlights how the…
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Kin + Carta, an award-winning global technology and innovation consulting firm,  is a partner for Google’s recently expanded Business Messages. With over 1 billion people using Google…
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SugarCRM Inc., the innovator of time-aware CX, announced that it was named a Visionary in the Gartner 2020 Magic Quadrant for Sales Force Automation for the 8th consecutive year. Sugar…
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Only 16% of consumers said brands handled call volumes and service requests exceptionally well, according to new CallMiner study CallMiner, the leading provider of speech and customer…
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Evaluations Based on Completeness of Vision and Ability to Execute Salesforce, the global leader in CRM, announced that Salesforce has been positioned by Gartner, Inc. as a Leader in…
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According to a recent survey, small businesses without a pre-existing e-commerce presence were twice as likely (31% vs. 15%) to have temporarily stopped operating during the Covid-19…
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Omnipresence Technologies, a life sciences enterprise SaaS provider focused on elevating and transforming customer experiences, announced several new capabilities to advance the…
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Mailchimp announced that they’ve launched Customer Journeys to put powerful automation tools in the hands of businesses and make automations more approachable. Customer Journeys allow…
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System administrators and IT teams can now can develop, build, and train new integrations and capabilities in an isolated environment Sprinklr, the world’s leading Customer…
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Recognition Highlights Verint’s Customer Experience Program and its Cloud Customer Engagement Solutions, Also Being Deployed to Navigate and Thrive in the Current Crisis Verint…
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