Lexisnexis Risk Solutions and Several Other Identity Verification Providers Partner with OneTrust to Streamline the Consumer Request Workflow and Automate …
Old Mutual Limited Selects AWS as its Preferred Cloud Provider
Africa’s Largest and Oldest Financial Services Group Leverages AWS’s Proven Infrastructure and Unmatched Set of Cloud Services to Speed up …
Neustar Selected by Allstream to Transform Telephone Number Management
Neustar’s NumeriTrack Solution Overhauls and Automates Allstream’s Management of Five Million Telephone Numbers in the US and Canada Neustar, a …
Alorica Launches Global Recruiting Initiative to Hire 25,000 Insanely Great Customer Experience Associates
Leading Digital Transformation Provider in Search of Thousands of Top Talent to Help Fulfill its Vision of Making Lives Better, …
Retailers and Customers Don’t See Eye to Eye on Returns or In-Store Experiences
Brands Also Seen as Missing the Mark on Shipping and Convenience, Leaving Opportunity on the Table, According to Oracle Retail …
Oracle Equips Case Workers and Citizens to Address Complex Societal Problems
Comprehensive Case Management Platform Brings Real-Time Data to Bear on Decisions by Health and Human Services Personnel Taking a new …
Deloitte Publishes Inaugural 2020 Global Marketing Trends Report: Identifies Seven Key Trends to Help C-suite Leaders Place Humans at the Center of Their Work
Key takeaways Trends encompass purpose, human experience, fusion, trust, participation, talent and agility. A common theme across all trends — …
Pega Accelerates AI Implementations With New Step-by-Step Guidance Built Directly Into Software
Next-Best-Action Designer Simplifies Customer Decision Management with Guided Best Practices to Help Enterprises Drive More Relevant Customer Interactions Pegasystems Inc., …
Talkdesk Zoom Integration Creates Customer-Centric Contact Centers
Zoom Integration Through Talkdesk Enterprise Cloud Contact Center Brings Organizational Unity and Fosters Seamless, Cross-Department Collaboration Talkdesk, Inc., the cloud …
The Office of Experience Shares New Model for Brands at Service Design Week
Executive Director Matt Herlihy Delivers Keynote on Bridging Gap between Promise and Delivery Disruption is the theme of Service Design …
Geopointe Announces Mobile Workforce Management Advances in Application on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
Geopointe Customers Now Benefit from Enhanced Tablet User Experience, Search Along Routes, Sharing Routes, and Support for Larger Route Optimization …
Data Remains Critical Barrier to B2B Customer Experience According to Annual Dun & Bradstreet Report
One in three marketers cites activating data as biggest hurdle Dun & Bradstreet released its fifth annual Data-Driven Marketing and …
Akamai Edge Platform Increases Security Protections for Content, Sites, and Apps
Enhancements Accelerate Cloud Transformation and Improve Security Akamai Technologies, Inc., the intelligent edge platform for securing and delivering digital experiences, …
Wpromote Announces Technology Veteran Paul Dumais as Chief Technology Officer
Dumais Brings Deep Product, Software Development, and Team Building Experience from Across Industries Wpromote, the nation’s leading performance marketing agency, …
Total Economic Impact Study for Qualtrics CustomerXM Shows Over 630 Percent Return on Investment over Three Years
Conducted by an Independent Consulting Firm, the Study Demonstrates How CustomerXM Enabled Organizations to Generate Bottom Line Business Outcomes Qualtrics, …
Comcast Announces Appointment Of Dennis Mathew As Senior Vice President Of Western New England Region
Comcast announced that Dennis Mathew has been named Senior Vice President of the company’s Western New England Region, which employs …
Automated Check-Out Start-Up IMAGR Partners with Major Japanese Retailer
New Zealand technology start-up, IMAGR, has just announced its first international sales partnership, securing a deal with Japanese H2O RETAILING …
SYNNEX Corporation and RingCentral Bring Leading Cloud Communications and Contact Center Solutions to SYNNEX’ US Channel Partners
RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, and SYNNEX Corporation, a leading …
rue21 Selects GroupBy to Enhance Its Digital Commerce Experience
GroupBy’s eCommerce search technology will empower rue21 to drive a highly relevant customer experience GroupBy Inc., a provider of relevancy-focused …
rue21 Selects GroupBy to Enhance Its Digital Commerce Experience
GroupBy’s eCommerce Search Technology Will Empower rue21 to Drive a Highly Relevant Customer Experience GroupBy Inc., a provider of relevancy-focused …