Former Thomson Reuters executive will optimize customer experience for EverCommerce’s suite of security and alarm solutions

As part of its strategic plan to drive successful customer experiences for its security and alarm solutions, EverCommerce, a leading service commerce platform for more than 500,000 companies, announced the hire of Jenny Riggs to the position of senior vice president of customer experience.

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Riggs will lead initiatives to transform the division’s customer support experience, and drive customer loyalty and satisfaction for each of the five solutions in EverCommerce’s Security & Alarm Solutions Group, including Bold Group (consisting of Bold Technologies, Perennial Software, Secure Global Solutions, SIMS), and Security Information Systems (SIS).

“I’m honored to join EverCommerce’s Security & Alarm Solutions Group to help transform its customer experience program,” said Riggs. “My vision is for customers to have an outstanding experience connecting with our teams and finding new products and solutions that drive their business growth.”

Prior to joining EverCommerce, Riggs spent nearly 20 years at Thomson Reuters. During her tenure, she developed a strong culture of strategic customer relations and built global, cross-functional teams of more than 600 employees from disparate organizations to be driven as one cohesive team focused on customer satisfaction. Riggs also helped shape the strategy for the company’s customer success division, and launched a five-year transformation initiative, resulting in multi-million-dollar savings, by identifying customer issues and translating those issues into clear, actionable resolutions.

“Our relentless focus on creating the best customer experience in the industry will be bolstered by bringing Jenny on board, as she understands EverCommerce’s commitment to our customers and has strong experience in how to deliver the very best possible solutions to meet their needs,” said Alison Forsythe, president of EverCommerce’s Security & Alarm Solutions Group.

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