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Baidu Conversational AI System: Patent Deployment Trends and Strategies (Pre-order) Report 2019

The "Baidu Conversational AI System: Patent Deployment Trends and Strategies (Pre-order)" report has been added to ResearchAndMarkets.com's offering. This report provides an overview of Baidu's DuerOS conversational AI system and all relevant patents filed to and granted by CNIPA (China National Intellectual Property Administration), the former SIPO (State Intellectual Property Office); addresses the patent trends and strategies of Baidu by examining the company's patent distribution by field and technology. Baidu has…

Apple Takes Leap of Faith into Immersive Voice and Conversational AI; Buys PullString

The maker of conversational AI and immersive voice applications for Amazon Studios: The Grand Tour, HeartRadio: iHeart Santa, Amazon Studios: Bosch, HomeAdvisor and a galaxy of other voice-based applications made a soft landing last week as trending news on MarTech acquisitions. As per sources, PullString is now an Apple company. This development opens up new avenues for Mobile Marketing and In-App application developers to leverage technology for making immersive conversational voice apps using AI and Machine Learning. For…

Automat and AdLingo Bring Conversational AI to Display Advertising

Integration Delivers Relevant, Personalized and Authentic Brand Interaction to Consumers, Turning Moments of Awareness into Moments of Engagement and Conversion Automat, the leader in Conversational AI for brands, announced its integration with AdLingo, part of Area 120, Google's incubator for experimental projects, to enable Automat-powered chatbots and virtual advisors to interact with consumers through display advertising on approximately 1 billion websites. Automat's conversational AI capabilities, integrated with…

LivePerson Launches Maven, a Breakthrough Conversational AI That Replaces Traditional Websites and 800-Numbers

Turns contact center agents -- 1 in 57 Americans -- into bot creators and managers LivePerson, Inc., a leading provider of conversational commerce solutions, launched Maven, a conversational AI that enables brands to replace traditional websites and 800-numbers with personalized conversations over SMS, Facebook Messenger, WhatsApp, Google RCS Business Messaging, Amazon Alexa, and other popular messengers and voice assistants. Maven enables not only computer scientists, but also the millions of agents working in contact…

Conversational AI Leader Conversica Unveils AI Customer Success Assistant

Conversica, Inc., the leader in conversational artificial intelligence (AI) for business, announced the availability of the Conversica AI Customer Success Assistant, a new AI-powered solution that helps companies automate and personalize customer conversations to efficiently and quickly scale customer success operations, boost customer retention, and grow revenue. The AI Customer Success Assistant delivers automation of human-like interactions over email and SMS text at scale, facilitating improved post-sale customer…

Microsoft to Acquire XOXCO, Bringing Together Leading Bot Development Communities to Help Advance Conversational AI

Conversational AI is quickly becoming a way in which businesses engage with employees and customers: from creating virtual assistants and redesigning customer interactions to using conversational assistants to help employees communicate and work better together. According to Gartner, “By 2020, conversational artificial intelligence will be a supported user experience for more than 50 percent of large, consumer-centric enterprises.”At Microsoft, we envision a world where natural language becomes the new user interface,…

Conversational AI Platform Bonobo AI Raises $4.5 Million

Startup Emerges from Stealth Mode to Transform Customer Relationships Bonobo AI, the first AI-powered conversational intelligence platform built to help customer-facing teams drive conversion, retention, and upsell, has raised a $4.5 Million seed funding round led by G20 Ventures and Capri Ventures. Bonobo AI is the conversational intelligence platform for organizations seeking to know their customers and grow customer relationships at scale. The platform centralizes fragmented customer interaction data from across…

Not All AI Is Created Equal: Five Things to Consider When Building, Deploying and Testing Your Conversational AI Chatbot

Whether or not you realize it, AI has taken a powerful hold on the way people communicate with businesses. 85 percent of customers already prefer to interact with a chatbot for customer service — in other words, consumers already want conversational AI. These AI-powered chatbots provide a superior customer experience through their ability to utilize Natural Language Understanding and Processing (NLU/P), which allows chatbots to accurately understand humans, decipher what they’re saying, and generate a human-like response,…

Microsoft Acquires Semantic Machines, Advancing the State of Conversational AI

Combining Semantic Machines’ Technology with Microsoft’s Own AI Advances, Microsoft Aims to Deliver Powerful, Natural and More Productive User Experiences AI researchers have made great strides in recent years, but we are still at the beginning of teaching computers to understand the full context of human communication. Most of today’s bots and intelligent assistants respond to simple commands and queries, such as giving a weather report, playing a song or sharing a reminder, but aren’t able to understand meaning or carry…

OJO Labs Raises $20.5 Million in Series B Financing to Propel its Conversational AI, OJO, to Millions of Consumers

Company's Patent-pending AI Technology Solves the Biggest Problem Plaguing the Development of Intelligent, Conversational Systems. OJO Labs has raised $20.5 million in Series B funding to supercharge the rollout of its products, which empower consumers to make better decisions. Investors in the round consist of a unique combination of real estate brokerage, financial, and home service leaders including Realogy Holdings Corp., Royal Bank of Canada, Northwestern Mutual Future Ventures, and ServiceMaster. This…

Artificial Intelligence Learns and Builds Conversational AI Chatbots Autonomously

Acobot Invents an Artificial Intelligence That Learns from the Web by Itself and Builds Conversational AI Chatbots Autonomously Acobot LLC, an artificial intelligence startup, announced a new release of its artificial intelligence Aco, featuring the capability of self-learning from free-form text such as web pages and creating conversational AI chatbots, which are ready to work as virtual agents for customer support automation, without any further training by a human. Conversational AI and chatbots are often mentioned…

Conversica to Showcase How Conversational AI Is Automating Lead Follow-Up at the Marketo Summit Next Week

Marketo Marketing Automation Users to See How to Effectively Convert More Leads Into Sales Opportunities Through the Use of AI-Powered Assistants Conversica, the leader in conversational AI for business, announced that it will showcase the latest conversational AI solutions for marketing and sales at the Marketo Marketing Nation Summit taking place April 29-May 2 in San Francisco. The Marketing Nation Summit is the premier industry event that brings together the community of Marketo® customers, LaunchPoint technology…

Conversica Partners With Microsoft to Bring Conversational AI to Microsoft Dynamics 365

Conversica’s AI-Powered Sales Assistants Now Available on Microsoft AppSource to Help Microsoft Marketing and Sales Customers Automatically Convert More Leads Into Sales Opportunities Conversica, the leader in conversational AI for business, announced that its AI-based sales assistant technology is now deeply integrated with Microsoft Dynamics 365 and is available from the Microsoft AppSource online marketplace. The Conversica AI Sales assistant integrated with Microsoft Dynamics 365 enables Microsoft customers to…

Conversica Wins 2018 Awards for Applying Conversational AI to Automotive Customer Acquisition and Retention

Company Recognized with Two AWA Awards for Its Artificial Intelligence-Powered Automotive Sales and Service Assistants Conversica, the leader in conversational AI for business and the only provider of AI-based lead engagement software for automotive dealers, was recognized with two Automotive Website Awards (AWAs), for automating sales processes and delivering an exceptional fixed operations solution, by industry research firm PCG at the 2018 National Automotive Dealers Association (NADA) Show. In recognizing…

Zoho CRM Introduces Zia Voice, the First Conversational AI for Sales Teams, Along with Catalyst, a Hyper-Customization Platform

Zoho CRM Expands Its AI Capabilities with Interactive Voice and Chat, Deal Prediction, and Email Sentiment; Enterprises Can Now Build, Distribute, and Manage Internal Apps for Global Teams.  Zoho has unveiled Zia Voice, the first conversational AI for sales teams that adds speech and chat capabilities to Zia, Zoho's AI-powered sales assistant. Zia can now also predict deal closures and analyze email sentiment. Read More: Boost.ai Secures $5 Million Investment to Expand Internationally The company also introduced…

Conversational AI Leader Conversica Acquires Intelligens.ai, Accelerating Growth and Technology Leadership

Artificial Intelligence Leader Expands Product Capabilities and Geographic Footprint and Adds Top Data Science and Engineering Talent Conversica, the leader in conversational AI for business, announced that it has acquired Intelligens.ai, a provider of conversational AI for sales and marketing focused on the Latin American market. Intelligens is a rapidly growing private company based in Santiago, Chile—the “Chilecon Valley” of Latin America. Founded in 2016, Intelligens has more than 40 customers in Chile, Peru, Colombia…

Why Conversational AI is the Future of Business

A recent report showed the use of voice-activated devices has increased 129% in 2017. One-fifth of smartphone users now talk to a voice assistant at least once a month. Users are also increasingly adopting chatbots as a means for interacting with brands. Millennials, that all-powerful consumer segment, are especially willing to interact with bots first. Sixty-seven percent of them are even willing to purchase from chatbots. While customers are increasingly comfortable talking to machines, many brands still aren’t sure how…

Airship Acquires Conversational Commerce Pioneer ReplyBuy to Accelerate Expansion Into Mobile Commerce

For the first time, Airship will extend its platform beyond customer engagement to directly enable commerce, payments and customer conversations Customer engagement company Airship announced that it has acquired ReplyBuy, a company that pioneered fully integrated solutions for payments over SMS. This move extends Airship’s platform beyond customer engagement to directly enable commerce, as well as power one-to-one customer conversations via two-way SMS. In addition, Airship plans to extend ReplyBuy’s technology to provide…

Snaps, The Platform for Conversational Automation, Now Available on Oracle Cloud Marketplace

Snaps is proud to support the eCommerce businesses that use Oracle CX Service through seamless customer service automation Snaps, a leading provider of conversational automation for eCommerce and a member of Oracle PartnerNetwork (OPN), announced that their enterprise solution is available on Oracle Cloud Marketplace and can be integrated with Oracle CX Service. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners. The Snaps Conversational Automation…

Snaps, The #1 Conversational Automation Platform for eCommerce, Now Available on Zendesk Support Suite

Snaps is proud to support the eCommerce businesses that use Zendesk through seamless customer service automation Snaps, a leading provider of conversational automation for eCommerce, announced enhanced capabilities through integration with Zendesk, Inc. and a new listing on Zendesk's App Marketplace. The Snaps Conversational Automation Platform provides Zendesk Chat and Support customers with NLP-powered commerce and care automation solutions that can help their customers shop for products, get answers to frequently…