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Wi-Fi Customer Engagement Meets NanoTech: mPhase Buys Out CloseComms Limited

SaaS-based Customer engagement platform CloseComms Limited is now part of mPhase Technologies. The Newport, UK-based Wi-fi tech company operated under the name “21:32”. With immediate effect, mPhase has acquired the assets of CloseComms to extend its product offerings in the nano-tech sector. The timing of this acquisition is at the front end of a sales cycle that will give mPhase its second stream of high-quality recurring revenue. mPhase is expecting the acquisition will drive its currently projected annual sales…

New Digital Platforms And Inclusive Content Enable Brands To Engage The $1.2 Trillion Asian-American Consumer Market Like Never Before

Asian American-led television shows, social media and esports present new opportunities to reach the fastest growing consumer segment in the U.S. As the United States begins a path towards economic recovery, the $1.2 trillion Asian-American consumer market will play a critical role in its revitalization. For forward-looking companies and brands, the opportunity to reach the country's fastest growing and most affluent multicultural consumer group has never been more accessible, according to Nielsen's newly published…

Horizon Telcom Picks Alianza to Deliver New Cloud Communications Suite to Business Customers

Regional fiber division of Ohio's longest run independent telco launches Horizon Hosted Voice with cloud-based VoIP solution Alianza, Inc., the leading cloud communications platform for service providers, announced that Horizon Telcom is launching Horizon Hosted Voice, a new cloud-based unified communications solution, using Alianza's cloud native, agile software-as-a-service VoIP solution. Horizon has been providing telecommunications services to Southern Ohio for 125 years. Their regional fiber broadband division,…

Google Restores Customer Reviews for Self-Storage Industry

Bargain Storage encouraged by the return of Google reviews amid pandemic Google My Business this week began publishing customer reviews for the self-storage industry, restoring a core function to its platform that had been temporarily disabled in response to the COVID-19 pandemic. Marketing Technology News: REaD Group Acquires UK Changes’ Assets The return of comments will aid shoppers who want to hear about other customers’ experiences before deciding where to store their personal belongings. Google’s decision to restore…

A Flexible Data Architecture Is a Critical Foundation for Analytics, AI, and Delivering Data as a Service, Says MIT Technology Review…

A new report by MIT Technology Review Insights explores how chief data officers and heads of analytics at leading organizations are building data infrastructures, services, and use cases that drive business value. It examines the tensions and trade-offs in different architectures and approaches, and the goals that data executives have for delivering "data as a service" in the years ahead. The report, "Data on demand: Dynamic architecture for a high-speed age," is written in association with TIBCO, and is based on in-depth…

Nuxeo Named a Leader in 2020 Aragon Research Globe for Enterprise Content Platforms

Content Services Platform provider positioned furthest to the right in strategy Nuxeo, one of the leading cloud-native Content Services Platform, announced it has been positioned as a "Leader" in the Aragon Research Globe for Enterprise Content Platforms, 2020. This is the second year in a row the company landed a spot in the leaders' category. The report, which evaluated 12 major providers in the space, also positions Nuxeo furthest to the right on the strategy axis, which we believe is due in large part to the company's…

mParticle Launches Open-Source Data Validation Tools

New open-source toolset includes new APIs and Smartype, a new product to help engineers ensure proper event collection at run time mParticle, the Customer Data Platform (CDP) of choice for multi-channel consumer brands, today announced the release of a new open-source developer toolset to give engineering teams instant data quality protection and feedback in their integrated development environments (IDE). This toolset also features Smartype, which translates any JSON based data model into strongly-typed code.…

GoodData Announces New Collaborative Data Modeling Solution

New Modeling Tool Will Improve Collaboration Between Engineers and Analysts to Streamline the Start Process for Enterprise Data Products GoodData, a leader in end-to-end analytics solutions, today announced the release of a new web-based logical data model (LDM) modeler. The new LDM modeler brings new capabilities and tooling and enables the simplification of data modeling when starting a new data product or extending existing enterprise reporting. The web-based LDM modeler compliments the recently released GoodData data…

ActionIQ and SparkPost Join Forces to Deliver Transformative Digital Customer Experiences

Combined Solutions Empower Data for Flexible, Scalable and Cost-Effective Email Communications, Driving Improved Email Experiences and Relevance ActionIQ, the leading customer data platform for enterprises, and SparkPost, the world's largest email delivery and analytics engine that delivers over a third of the world's email, today announced an integrated solution bringing brands real-time email delivery, intelligence, and personalization. The combined solution delivers improved personalized and contextual email…

KPMG LLP Intelligent Data Privacy Offering Addresses California Consumer Privacy Act (CCPA) using Appian’s Low-code Automation Platform

Leveraging Appian’s advanced automation, the intelligent data privacy offering engages with customers, manages high request volumes, and delivers information in an easy-to-understand and compliant format Through its strategic alliance, Appian and KPMG LLP formally announce a new offering that supports businesses impacted by the California Consumer Privacy Act (CCPA).Built on Appian’s low-code automation platform, the offering helps companies quickly and intelligently respond to data privacy requests, while decreasing manual…

Survey: Two-Thirds of Respondents Say Technology is Not Delivering Stronger Customer Relationships

65% of respondents say automation technologies only “somewhat effective” in providing all the data and context employees need Appian announced the results of its “Business Automation Technologies and the Customer Experience” survey. The objective of the survey, conducted by IDG, was to understand employee attitudes at large organizations across the United States and Europe with respect to business automation technologies and the “humanization” of business-to-customer relationships. In the midst of the COVID-19 pandemic,…

Quantum’s StorNext Software Makes Cloud Content More Accessible, Speeds Data Retrieval

StorNext Self-Describing Objects Enable New Hybrid-Cloud Workflows Quantum Corp. today announced new advancements for its award-winning StorNext® file system and data management software which are designed to make cloud content more accessible, with significantly improved read and write speeds for any cloud and object store based storage solution. The new StorNext software features enable hybrid-cloud and multi-cloud storage use cases, delivering greater flexibility for media and entertainment and other data intensive…

New MindTickle Data Illustrates Exponential Increase in Demand for Online Sales Enablement and Readiness

Platform usage from sales readiness leader indicates that customer-facing teams are racing to be remote and ready MindTickle, the leader in Sales Readiness technology, released usage analysis and insights from the MindTickle Sales Readiness platform, indicating a strong demand for online enablement, skills development, microlearning and coaching to support remote readiness. With over 66% daily active user growth from March through April among various industries and 75% new readiness and enablement modules published,…

NextLabs Launches Enterprise Data Protection Suite for SAP

An end-to-end policy-driven data protection solution for SAP ERP applications NextLabs announced that it will offer the Enterprise Data Protection Suite for SAP, which brings together four major functionalities of an enterprise-class, data-centric security solution needed for today’s digital enterprise - Entitlement Management, Enterprise Digital Rights Management, Data Loss Prevention, and Dynamic Data Masking - into a single cohesive solution. With this comprehensive solution, enterprises will be able to establish an…

VoiceBase Helps Avantive Solutions Build Stronger Brands and Improve Customer Experience by Better Understanding Customer and Agent Behavior

Advanced speech analytics platform powers top agent modeling for work-at-home agents to increase campaign performance and revenue VoiceBase, the leading AI-driven voice analytics company, today announced that it has partnered with Avantive Solutions’ global contact center business, to help their clients automatically identify overall agent performance to increase the effectiveness of sales and retention campaigns while providing the best customer experience. “Being able to pinpoint the exact timing and specific verbiage…

‘Gig’ Customer Service Booming During COVID-19, Says Report

Two thirds of gig customer service experts are picking up extra tasks due to COVID-19. 1 in 3 ‘gig on the side’ to supplement full-time work. 7/10 surveyed were university educated; 85% speak more than one language. Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began, according to The ‘Annual Gig Customer Service’ report, released by AI-driven gig customer service platform Limitless. The gig…

NovelVox Launches CX Infinity, The New Age Messaging And Multichannel Customer Engagement Platform

NovelVox, the leading contact center solution provider, announces the launch of CX Infinity – the business messaging and customer engagement platform. Today where customers are trying to approach businesses via 7 different channels on average, it is important for businesses to transform the way they interact with the customers and take a leap from just phone or emails. CX Infinity is a multichannel solution to deal with all such big challenges. The features are designed to benefit Cisco contact centers to further enhance…

Tradier Teams With Q.ai, a Forbes Company, to Bring AI and Big Data Analytics to Customers and Retail Investors

Q.ai, a Forbes company, partners with Tradier. Tradier Brokerage is a leading, technology-driven, online broker that offers commission-free equity and subscription-based options trading. The Tradier brokerage API technology powers leading trading and digital advisory firms and is preferred by developers and innovators to build and offer innovative investing apps and platforms globally Tradier is teaming up with Q.ai, a Forbes company, to bring advanced AI-driven intelligent investing to retail investors. The collaboration…

Rubrik Ushers in New Era of the Data-Forward Enterprise at FORWARD Digital Summit

Premier virtual summit of cloud data management professionals featuring customers such as Allstate, Home Depot, Analog Devices, Pillsbury Winthrop Shaw Pittman Breakthrough cloud innovations announced at FORWARD, including Polaris Google Cloud Platform Protection, Amazon Relational Database Service (Amazon RDS) Protection, and Microsoft 365 OneDrive Protection Rubrik, the Cloud Data Management Company, today welcomed over 7,500 registered attendees from 81 countries to the premier virtual summit of cloud data…

Mobiquity Partners With Jumio to Deliver an Enhanced Digital Onboarding Process to Customers

Leading digital consultancy teams up with AI-powered digital identity verification provider to dramatically improve user experience and reduce abandonment rates during new account onboarding Mobiquity, a digital consultancy that designs and delivers compelling digital products and services for the world's leading brands, announced today a new partnership with Jumio, an AI-powered online identity verification and authentication services company. Mobiquity has been strategically partnering with leading solution providers to…