How to Motivate Your Service Organization for Customer Success

According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor customer service. Another study by American Express stated that 42 percent of consumers mentioned that they would visit a place if an acquaintance says good things about the service. All these facts establish with much conviction that the importance of customer experience is something that is never stressed enough. Even if you do not go by the facts, think of a simple example. What do you do…

Open Invention Network Teams with IBM, Linux Foundation and Microsoft to Further Protect Open Source from Patent Trolls

Group to Support Unified Patents’ Open Source Zone with Substantial Annual Subscription Open Invention Network (OIN), the largest patent non-aggression community in history, announced it is partnering with IBM, the Linux Foundation and Microsoft to further protect open source software (OSS) from Patent Assertion Entities (PAEs) leveraging low quality patents, also called patent trolls.  The group will support Unified Patents’ Open Source Zone with a substantial annual subscription. This expands OIN’s and its partners’…

“Hey Einstein”— Salesforce Brings Voice to Every Customer Experience

Einstein Call Coaching Helps Managers Spot Trends Within Conversational Data and Provide Sales Reps with the Best Practices and Insights Needed to Optimize Every Customer Call Salesforce, the global leader in CRM, is bringing the power of voice to every customer experience spanning the Salesforce Customer 360 Platform and enabling millions of CRM users to talk to Salesforce. With Einstein Voice Assistant guiding every action, insight and prediction, Salesforce users will be more productive—from anywhere. And new Einstein…

Salesforce and Amazon Web Services (AWS) Expand Global Strategic Partnership

Salesforce will integrate and offer Amazon Connect as part of Salesforce Service Cloud Voice, enabling customers to provide superior customer service AWS learning content now available on Trailhead, empowering anyone to skill up for the future Amazon Web Services, Inc. (AWS), an Amazon.com company, the global leader in infrastructure cloud computing, and Salesforce, the global leader in Customer Relationship Management (CRM), today announced an expansion of their global strategic partnership. Salesforce is introducing…

Former IBM & Kony CTO Joins rewardStyle, the Leading Influencer Marketing Company

rewardStyle, the pioneer and leader in global influencer marketing, and company behind LIKEtoKNOW.it, the first-of-its-kind influencer-driven shopping app, is excited to announce the appointment of Bill Bodin as rewardStyle's Chief Technology Officer. In this role, Bodin will play a key role in leading rewardStyle's innovative engineering endeavors and shaping rewardStyle's technological vision and future product roadmap. He will work with rewardStyle's exceptional line up of current engineering leaders to grow the…

Microsoft Azure Tapped as Public Cloud Provider for Salesforce Marketing Cloud

‘By Bringing Together the Power of Azure and Microsoft Teams with Salesforce, Our Aim Is to Help Businesses Harness the Power of the Microsoft Cloud to Better Serve Customers,’ Says Microsoft CEO Satya Nadella. Salesforce has chosen Microsoft Azure as its public cloud provider for its Salesforce Marketing Cloud and announced a new integration to connect the Salesforce Sales and Service Clouds with Microsoft Teams. Moving its Marketing Cloud to Microsoft Azure will allow Salesforce to optimize its performance as…

Suncor Accelerates Digital Transformation Journey Through Strategic Alliance with Microsoft

Suncor announced a multi-year strategic alliance with Microsoft Canada as a part of the company’s effort to further accelerate its digital transformation journey. Suncor has selected Microsoft as its strategic cloud provider, tapping into the full range of Microsoft’s cloud solutions to empower a connected and collaborative workforce, upgrade data centres, and increase analytics capabilities. Suncor will also collaborate with Microsoft on innovation projects, drawing on expertise and opportunities from both organizations.…

The Blurring Lines Between B2B and B2C

B2B used to be a boring software category. When the rise of affordable Cloud Computing dropped the cost of starting a new company, that changed — innovation took place in every sphere of business and we all ended up with a set of amazingly powerful tools to work better together. Now a new wave of change is happening. B2B companies are adapting their Sales, Marketing and Product playbooks with techniques that were formerly found only in the consumer space. This creativity is necessary now, because of the rise in remote…

MarTech Interview with Annette Rippert, Senior Managing Director at Accenture Technology, North America

"Technologies like Artificial Intelligence and Machine Learning promise great benefits for users and consumers."" Could you tell us about your journey in technology and how you started at Accenture? I actually started off as an Electrical Engineer before joining Accenture. I’ve spent time in various positions across Accenture, and I now lead Accenture Technology in North America. This means I drive Accenture Technology’s business, helping clients achieve Digital Transformation using the latest emerging technologies across…

IBM Speeds Enterprises Hybrid Cloud Adoption and Innovation by Extending Partnership with VMware

New Hybrid Cloud Offerings Help Migrate Mission-Critical Workloads to the Cloud VMworld Europe 2019, IBM announced an extended partnership with VMware to accelerate hybrid cloud innovation and adoption across global enterprises. Through new and updated technology offerings, IBM is making it easier than ever for enterprises of all sizes to more securely move VMware workloads to the cloud and leverage open technologies to modernize their business operations. Enterprises are at a critical juncture in their cloud journey…

iQIYI Announces Strategic Partnership with Malaysia’s Leading Media Brand Astro, Expanding Entertainment Services for Overseas Markets

 iQIYI, Inc., an innovative market-leading online entertainment service in China, announced that it has reached a strategic partnership with Astro, Malaysia's major pay-television service provider. Based on the global operations of the iQIYI App (the "App"), iQIYI will be cooperating with Astro on marketing and localization of iQIYI's services. Through iQIYI's middle-end for technology, products and content, Astro will be able to benefit from iQIYI's operational capacity; while iQIYI can reach local users through…

SiriusIQ is Extending Its Collaboration With Automation Anywhere

SiriusIQ is Extending its Collaboration with Automation Anywhere to Accelerate Migration of Critical Application Workloads to Microsoft Azure Cloud Computing Platform with Digital Labor SiriusIQ, the leading Master Orchestration and Automation Platform for Digital Labor, announced a strategic collaboration with Automation Anywhere, a leader in robotic process automation (RPA) to simplify and accelerate the development and deployment of automated solutions for migration of enterprise systems such as SAP S/4HANA on…

Liquidware Sees Early Microsoft WVD Traction, Demonstrates Azure-centric Adaptive Workspace Management Suite at Ignite

Liquidware, the leader in adaptive workspace management, announced it will showcase its award-winning Adaptive Workspace Management Suite for Microsoft Windows. Liquidware solutions are effective across all deployment types of Microsoft Windows and this week the company will showcase its solutions on Microsoft WVD (Windows Virtual Desktop) at Microsoft Ignite (booth #2308). The company is an inaugural value-added partner for Microsoft's WVD platform and solutions include User Environment Management, Application Layering, and…

TechBytes with Alexey Sapozhnikov, Co-Founder and CTO at prooV

Could you tell us about your interaction with smart technologies like AI, IT, and Computing platforms? I have over 20 years of experience working with large scale enterprises and high-volume computing systems including AI, Data Analysis, Cloud Computing, and Cybersecurity. Prior to prooV, I Co-founded three startups in the domains of Big Data crash prevention, user engagement algorithms, and performance monitoring. How did you start in this space? What galvanized you to start at prooV? I started out as a Data Scientist…

Samsung and IBM Bring 5G and AI-Powered Mobile Solutions on IBM Cloud for Enterprises

Joint Innovations Help Governments and Enterprises Improve Safety for First Responders, on Factory Floors and for Manufacturing Plant Workers Samsung Electronics and IBM announced at the Samsung Developer Conference, a new joint platform leveraging IBM Cloud and AI capabilities, and Samsung’s mobile offerings. The collaboration between the two companies brings together IBM’s capabilities with the Samsung Galaxy ecosystem for today’s enterprise customers. “The mobile industry is undergoing a dramatic transformation and…

MIT-IBM Watson AI Lab Releases Groundbreaking Research on AI and the Future of Work

First-Of-Its-Kind Empirical Research Analyzed 170 Million Online Job Postings, Uncovering How Jobs Are Changing IBM believes 100% of jobs will eventually change due to artificial intelligence, and new empirical research released today from the MIT-IBM Watson AI Lab reveals how. The research, The Future of Work: How New Technologies Are Transforming Tasks, used advanced machine learning techniques to analyze 170 million online job postings in the United States between 2010 and 2017. It shows, in the early stages of AI…

TIBCO Joins The Open Group Open Subsurface Data Universe™ Forum

Membership Brings Analytical Expertise to Subsurface Community, Working to Drive Standards and Create a Central Data Repository of Earth's Subsurface Data TIBCO Software Inc., a global leader in integration, API management, and analytics, is pleased to announce – at its TIBCO Analytics Forum conference in Houston – that it has officially joined The Open Group Open Subsurface Data Universe (OSDU) Forum. The Open Group is leading the development of open, vendor-neutral technology standards and certifications. The OSDU Forum…

NetSuite Helps UK and Ireland Organisations Unlock New Growth Opportunities

New Industry Cloud Solutions Help Organisations Navigate Uncertainty and Achieve Their Potential SuiteConnect -- Oracle NetSuite announced a series of new innovations to help organisations in the UK and Ireland unlock growth and take their business to the next level. The latest innovations within the NetSuite platform include new SuiteSuccess industry cloud solutions and capabilities for nonprofits that are designed to help organisations in the UK and Ireland drive growth, reduce costs and quickly and easily achieve…

NTT, Intel and Sony Establish New Global Forum Dedicated to Realizing the Communications of the Future

Delivering on the promise of a truly smart and connected world, where we enjoy an environment that improves the way humans live and interact with technology, requires a significant shift in computing, communications and network infrastructure. Nippon Telegraph and Telephone Corporation (NTT), Intel Corporation (Intel) and Sony Corporation (Sony) announced that they will create a new industry forum, the Innovative Optical and Wireless Network (IOWN1) Global Forum. The global forum’s objective is to accelerate the adoption…

It’s the End of the IT Service Desk as We Know it (and We Feel Fine)

Ayehu, a leader in intelligent automation, and Rulai (Rul.ai) announced a partnership to deliver a self-driving IT issue resolution offering powered by AI. The Rulai integration goes beyond the limitations of traditional chatbot communication capabilities to deliver Virtual Service AgentS (VSAs) that complete IT service desk work. “Let’s face it, people hate calling the service desk, experiencing long waits on IVR and sometimes waiting hours just to get a password reset,” said Gabby Nizri, CEO of Ayehu. Gabby added,…