Cyara Appoints Chief Customer Officer & Chief Product Officer, Expanding Global Leadership Team

Industry veterans strengthen Cyara’s executive team to elevate global CX and drive customer satisfaction

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion of Cyara’s Executive Vice President of Product, Max Lipovetsky to Chief Product Officer.

“My dedication to fostering meaningful customer relationships and ensuring their success aligns perfectly with Cyara’s commitment to delivering unparalleled customer satisfaction. I look forward to continuing to build on Cyara’s customer-centric culture and driving the best possible experience for all customers.”

In his role, Romano will be responsible for managing the customer experience for Cyara’s global customer base across various touchpoints, including on-boarding, technical training and education, all post-sales activities and retention. With over 25 years of experience in cultivating strategic customer relationships and fostering high levels of customer satisfaction and retention, he brings a proven track record of success in managing global customer success teams.

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“Today, we are witnessing a pace of change in both customer expectations and technology like never before,” said Romano. “My dedication to fostering meaningful customer relationships and ensuring their success aligns perfectly with Cyara’s commitment to delivering unparalleled customer satisfaction. I look forward to continuing to build on Cyara’s customer-centric culture and driving the best possible experience for all customers.”

In his elevated role of Chief Product Officer, Lipovetsky will drive continued product expansion and innovation across Cyara’s broad CX transformation platform. His focus will be on investment in emerging technologies such as conversational AI, large language models (LLMs) and generative AI to maintain and expand Cyara’s CX market leadership.

“I am really thrilled to welcome Jeff to the Cyara leadership team and congratulate Max on his well-deserved promotion,” said Rishi Rana, President of Cyara. “With Jeff’s customer-centric approach and Max’s product innovation expertise, we will continue to deliver innovative solutions that drive customer satisfaction and long-term retention.”

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