Company Doubles Down on Innovative AI Capabilities, Expands Talent Base
Dialpad, the pure-cloud business communications provider, announced it has raised $50 million in Series D funding. ICONIQ Capital led the round, with participation from existing investors Andreessen Horowitz, Amasia, Scale Venture Partners, Section 32 and Work-Bench, bringing Dialpad’s total funding to $120 million. The new capital will accelerate momentum for Dialpad’s real-time AI technology and further establish its products as business-critical tools for organizations across industries. Will Griffith of ICONIQ Capital will join Dialpad’s Board of Directors.
Dialpad Will Use the New Cash Injection to Strengthen Its Voice AI-Powered Standalone Call Center Products for Sales
The new funding follows the recent release of VoiceAI, which Dialpad is currently integrating into its entire product portfolio, including Dialpad, Dialpad Call Center and UberConference. Dialpad will use the new cash injection to strengthen its VoiceAI-powered standalone call center products for sales and support organizations; leverage its real-time automatic speech recognition (ASR) and natural language processing (NLP) technologies to develop real-time coaching and playbooks that enable frontline teams to personalize the customer experience; fortify overall go-to-market strategy.
“Smart CIOs know AI isn’t just another trendy tech tool, it’s the future of work,” said Craig Walker, CEO, Dialpad.
Craig added, “By arming organizations with VoiceAI’s real-time AI and insights, businesses can dramatically improve customer satisfaction and ultimately their bottom line. Our customers gain a definite competitive advantage by making every conversation more intelligent. ICONIQ Capital understands this, which is why we are thrilled to join their portfolio and access their expertise in disrupting traditional markets with innovative technology. With their support, we are well positioned to redefine business communications.”
VoiceAI Could Now Sell More Effectively and Make Smarter Calls
Today, 92 percent of business and customer interactions happen by phone, yet 85 percent of customers are dissatisfied with their phone experience. Since its founding in 2011, Dialpad’s mission has been to make business communications great. More than 55,000 of the world’s most innovative businesses including WeWork, Uber, Motorola Solutions, Domo, Stripe, and Xero have abandoned their legacy communication systems in favor of Dialpad’s next-generation cloud architecture and easy-to-deploy platform that spans voice, video, messaging and conferencing. Now, by applying VoiceAI to all external and internal communications, Dialpad is enabling businesses to improve their customer interactions, sell more effectively and make smarter calls – automatically and in real-time.
“The unified communications, conferencing and call center markets are notoriously crowded and dominated by legacy solutions providers that have been slow to innovate,” said Will Griffith, Partner, ICONIQ Capital.
Will added, “The total addressable market here is massive. We believe that Dialpad is poised to become the leader with its bold vision for improving the way modern businesses communicate and its real-time AI capabilities across its entire product portfolio. Dialpad truly has an impressive team, from their executives to their engineers, which is why we selected them as our first AI-driven enterprise technology investment.”
Since Dialpad’s last funding round in September 2017, the company has added approximately 10,000 new customers and doubled its annual recurring revenue. With eight offices around the world, Dialpad plans to increase headcount by 50 percent by the end of 2018 and expand its global footprint into EMEA in 2019.