Dovetail announced the launch of the Dovetail customer intelligence platform, the first always-on, AI-native system that transforms customer feedback into real-time intelligence, and most importantly, into action.

“With the Dovetail customer intelligence platform, we bring every voice together, analyze them with AI, and make them accessible across the organization.” Benjamin Humphrey, Dovetail CEO and co-founder

Product development has long been slowed by two bottlenecks: scattered feedback and manual analysis, followed by backlogs of PRDs and tickets that lag behind the speed of code. The Dovetail customer intelligence platform closes this gap. Dovetail’s AI structures customer signals into requirements and delivers them into prototyping and coding environments, ensuring momentum never stalls and organizations build what customers need.

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As part of the launch, Dovetail announced its partnership with Alloy, the collaborative prototyping platform. Feedback captured in Dovetail can already become live prototype options for product managers to review, with integrations to coding platforms coming soon.

“Dovetail’s mission for customer-led product development aligns perfectly with Alloy’s mission to accelerate prototyping,” said Simon Kubica, founder and CEO of Alloy. “Together, we’re making it possible for feedback to turn directly into working prototypes, helping product teams act on insights faster than ever.”

The Operating System for Customer-led Product Development

The Dovetail customer intelligence platform operates as a continuous cycle of four stages:

• Assemble: Centralize every customer voice—sales calls, support tickets, surveys, app reviews, usability tests, and more.
• Analyze: Let AI classify automatically, build dashboards, compare segments, and track sentiment shifts.
• Uncover: Use AI-powered Chat to surface insights, answer questions, and generate PRDs, research reports, and Voice of Customer updates.
• Act: Close the loop with Linear tickets, Slack alerts, automated reports, and Alloy prototypes.

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Fall 2025 Launch Highlights

• AI Contextual Chat: Drill down on data with scoped AI answers
• AI Docs: Generate PRDs, VoC reports, and summaries with citations
• AI Agents: Intelligent operators that reason over Dovetail data and act on your behalf
• Dashboards and segments: Visualize sentiment and slice intelligence by ARR, plan, or region
• Integrations: Enrich accounts with Salesforce data, sync and analyze calls from Gong, import reports from Outset, and create and link Linear issues directly from Dovetail

Intelligence at the Organizational Scale

The Dovetail customer intelligence platform brings together product, design, ops, sales, marketing, and customer success teams to operate from the same source of truth. By unifying customer signals and accelerating analysis with AI, it ensures that decisions move at the speed of business.

“Building great products has never been the job of one team,” said Benjamin Humphrey, Dovetail CEO and co-founder. “Sales, success, product, and design all bring critical signals, but too often those signals are fragmented or lost. With the Dovetail customer intelligence platform, we bring every voice together, analyze them with AI, and make them accessible across the organization.”