Thompson to help ImageSource grow and dominate the customer experience automation market and guide its AI innovation agenda

ImageSource, Inc., the maker of ILINX enterprise software and a leader in customer experience automation, announced the appointment of independent SaaS advisor and former NAVEX CEO Sean Thompson to its board of directors.

Drawing on his vast experience at Deloitte Consulting, Microsoft and SAP, and his experience as CEO of two companies, NAVEX and Nuiku, Thompson will help ImageSource grow and dominate the customer experience automation market and guide its AI innovation agenda. Thompson will be a major contributor to ImageSource’s growth strategy in 2025 and beyond.

Thompson brings a wealth of experience in enterprise business and technology management to the ImageSource Board of Directors. Prior to his current role as an independent SaaS advisor, Thompson was most recently CEO, president, and board member of NAVEX, a global, PE-owned, $400 million SaaS leader in governance, risk, and compliance with 13,000 customers, 70 million end users, 1,300 employees, and 70% market share. During his tenure at NAVEX, he led growth and investment strategies supported by J.P. Morgan and Goldman Sachs.

“Sean’s experience leading NAVEX to digitally transform risk and compliance solutions and his deep understanding of enterprise needs and how to grow an organization into a market leader will be instrumental in guiding ImageSource’s strategic direction. Sean brings a wealth of knowledge from operations to enhancing product offerings and expanding market reach. As ImageSource strives to grow product and revenue while helping our customer-partners solve more business problems, Sean’s wealth of experience will be a huge asset,” said Terry Sutherland, CEO of ImageSource.

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“ImageSource is an exciting software-as-a-service company with a world-class team, an impressive installed base of delighted customers, and a huge opportunity to lead the industry forward by transforming content understanding into generative insights with AI innovation. I really look forward to helping Terry Sutherland and his team accelerate the momentum of this wonderful company,” said Thompson.

Thompson is currently an independent SaaS advisor. Thompson spent the first decade of his career at Deloitte Consulting, where he managed service line delivery in areas such as ERP (SAP), business intelligence, process reengineering, risk analysis (audit), and M&A advisory (tax). Thompson then spent almost 10 years with Microsoft as group product marketing manager for Microsoft’s e-business servers, as director of product management for SQL Server responsible for the ISV ecosystem and field sales, and as managing director of strategic alliances for Microsoft’s largest partnerships with SAP and Accenture.

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After his tenure at Microsoft, Thompson became CEO and co-founder of Nuiku, a leading-edge natural language processing and AI company that introduced voice-driven user interfaces to enterprise applications and home automation domains. Nuiku was sold to Nortek in 2016.

Thompson then spent five years at SAP: two years as chief revenue officer for the Small & Medium ERP business unit and then three years as EVP of SAP’s Business Network, the world’s largest B2B commerce marketplace with over five million trading partners, over $4 trillion in commerce annually, and over $600 million in annual recurring revenue.

Thompson received his MBA from Harvard University and bachelor’s degree with high honors in business administration from Gonzaga University.