Monetate, the leading personalization platform that helps build personal and meaningful digital connections between ecommerce brands and their global customers, announced the appointment of Steve Maher as its new Chief Executive Officer. Maher, a proven leader in scaling AI-driven customer experience platforms, joins Monetate as the company accelerates its evolution into AI-fueled search, discovery, and dynamic merchandising solutions.

“I’m energized to lead this next chapter, where we’ll deepen our investments in AI-driven tools like Personalized Search, while expanding into new markets and verticals. Our goal is simple – to help brands understand and serve their customers better at every step of their journey.”

With over 20 years of enterprise technology leadership, Maher has a track record of driving hyper-growth through geographic, vertical, and product expansion. Prior to Monetate, Maher led organizations at growth-stage companies and Fortune 500 firms. His expertise aligns with Monetate’s ambitious vision to transform how companies leverage AI and natural language processing (NLP) to deliver intuitive, personalized customer journeys.

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“Monetate sits at the intersection of AI innovation and commerce, with unmatched potential to help brands turn data into dynamic, profitable customer experiences,” said Maher. “I’m energized to lead this next chapter, where we’ll deepen our investments in AI-driven tools like Personalized Search, while expanding into new markets and verticals. Our goal is simple – to help brands understand and serve their customers better at every step of their journey.”

Maher’s appointment follows a milestone year for Monetate in 2024, marked by the launch of its AI-powered Site Search and Category Pages products. These solutions harness machine learning, NLP, and Large Language Models (LLMs) to interpret shopper intent, curate hyper-relevant product collections, and optimize discovery—driving measurable gains in conversion and revenue for global clients.

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“Steve’s strategic vision and operational excellence make him the ideal leader to scale Monetate’s impact,” said George Kanuck, Chief Revenue Officer at Monetate. “His proven track record of driving global expansion and deep understanding of AI-driven customer experiences positions us perfectly to accelerate our growth and continue delivering innovative solutions.”