Rasa Recognized by Gartner® in Magic Quadrant™ for Enterprise Conversational AI Platforms

Rasa, a leading enterprise conversational AI platform, has been recognized by Gartner in its inaugural 2022 Magic Quadrant for Enterprise Conversational AI.

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“Customer experience is increasingly a key differentiator for organizations as they continue to accelerate their digital transformation initiatives. Rasa makes it easy for companies to deliver superior customer and employee experiences. Being recognized by Gartner and by brands across the globe we believe is a testament to our ambition to change the way companies engage with their customers.” said Alex Weidauer, Co-Founder and CEO of Rasa.

According to Gartner, “The enterprise conversational AI platform market focuses on the needs of larger enterprises by targeting multiple use cases, modalities of conversation (i.e. speech, chat, text messaging and email) and the ability to operationalize within the enterprise.”1

Rasa’s enterprise platform allows companies to lower costs through support automation and build next-level customer experiences, improving customer satisfaction, and providing a scalable way to capture customer intelligence. Rasa runs in production across the globe and provides the data privacy, security, and scalability needed by enterprises of every size.

Rasa has previously been named a 2020 Cool Vendor™ in Conversational AI Platforms2 by Gartner and has been recognized in several other research publications:

  • 2021 Hype Cycles™ for NLU Technologies & Artificial Intelligence report3,4
  • Solution Criteria for Enterprise Conversational AI Platforms5
  • Choosing the Right Conversational AI Platform6

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