RingCentral, Inc. , a global leader in AI-powered trusted business communications, announced that it has appointed Kira Makagon, current Chief Innovation Officer and CMO, as President and Chief Operating Officer, effective. Makagon will be responsible for the Company’s product and technology organization, direct and channel sales, customer success, marketing, and operations organizations.

“Management’s Discussion and Analysis of Financial Condition and Results of Operations”

Vlad Shmunis, RingCentral’s Founder, Chairman, and CEO, said, “Kira’s visionary leadership at RingCentral spans over a decade, spearheading our product innovation and establishing our brand as an industry leader. Kira’s proven track record of building high-performing teams and her deep understanding of our customers’ evolving needs make her the ideal leader to accelerate our next phase of growth and product innovation. Her expanded role will be pivotal in strengthening our market leadership and creating lasting value for our customers, while scaling our organization and profitable growth.”

Marketing Technology News: MarTech Interview with Meghann York, Global Head of Product Marketing @ SAP

“I’m honored to take on this new role as President and COO of RingCentral,” said Makagon. “We are at the forefront of an exciting transformation in business communications. Voice is a key untapped source of data in the enterprise, and with billions of call minutes on our network, RingCentral is uniquely positioned to unlock the power of voice with AI to drive personalized and effective communication experiences for customers, employees, and support agents. With our exceptional tenured team and cutting-edge technology, we are poised to shape the AI-driven future of work for our customers so they can drive better business outcomes.”

Marketing Technology News: Optimizing Demand Generation with AI: Where to Start and How to Scale

Kira Makagon

Over a decade with RingCentral, Makagon has been an integral part of RingCentral’s success, playing a pivotal role in the company’s growth from pre-IPO to surpassing $2.4 billion in annual recurring revenue. As Chief Innovation Officer and CMO, she has been at the forefront of RingCentral’s product development, AI innovation, and global marketing strategy. Under her leadership, RingCentral has become a market leader in AI-powered communications and collaboration solutions, expanding its product portfolio and global reach.