Anodot’s AI-Powered Analytics Ensure Customer Satisfaction and Superior Uptime for LivePerson
Anodot Enables Leading Messaging Platform to Address Hidden Business-Critical Problems Caused by Misbehaving Data Metrics
LivePerson, the leading provider of mobile and online messaging business solutions, is leveraging Anodot‘s AI-powered analytics solution to track massive amounts of business-critical data and metrics in real time. By catching hidden issues and uncovering glitches, Anodot enables LivePerson to avoid downtime so the 18,000 businesses relying on conversational interfaces, such as messaging, can connect with consumers continuously and smoothly.
“We manage an extensive amount of data, so avoiding downtime for our customers is crucial. Anodot surfaces potential issues in real time, helping LivePerson to continuously deliver on its mission to transform how consumers communicate with brands,” said Oded Avissar, Director of IaaS Engineering at LivePerson.
LivePerson generates nearly 2 million metrics every 30 seconds in a global array of data centers. Adding to the complexity, many of LivePerson’s metrics are seasonal, meaning they increase and decrease over the course of a day or week. Anodot detects anomalies in this vast amount of streaming data, turning them into valuable business insights and alerting LivePerson to technical issues that correlate with customer data.
Since Anodot is agnostic to data origin or type of data, it tracks metrics coming from a variety of sources, such as bare metal servers, application data, virtual machines and customer behavior.
David Drai, CEO and Co-founder of Anodot, added, “With millions of metrics coming in daily, companies don’t have the ability to efficiently track vast amounts of customer data without risking the potential of missing essential insights, which leads to damage monetarily and reputationally. Our machine learning algorithms and data analytics software ensure that LivePerson and our other clients worldwide are alerted to issues in real time and guarantee customer satisfaction.”
Recommended Read: TechBytes with Ira Cohen, Chief Data Scientist, Anodot