JetSense.ai, a leader in live chat and AI-driven chatbots, announces the launch of TextChat, a new sales tool enabling Shopify merchants to receive live chats from their stores via text message. TextChat ensures merchants never miss a sale due to an unanswered live-chat inquiry, leading to much higher conversion rates and many more sales.
71 percent of consumers said they would be less likely to choose a brand if it did not have human customer service representatives available. Merchants equipped with TextChat easily close sales by providing customers with real-time live chat responses from anywhere.
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“TextChat is exactly what our small business needed,” said Adam Tessier, owner of jewelry boutique Taylor & Tessier. “As an e-commerce seller competing against much larger businesses, we’ve tried several feature-heavy live chat platforms that promised results, but they were expensive to staff and hard to manage. Getting live chats from our website delivered via text message was really a game-changer. Our own staff can quickly answer live chats and convert sales from anywhere now. We close sales on at least 50% of our conversations that come through TextChat.”
TextChat strips away the complicated platform, logins, and agent training that are associated with current live chat software. A web visitor sends a live chat, a team member receives a text notification, and the business is one step closer to closing a sale. Business owners are no longer dependent on apps or tied to their desks. At $19 per month per agent, TextChat is affordable for businesses of all sizes.
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“At JetSense.ai, we understand the value of time to small business owners and their customers,” said Eric Kades, CEO and founder. “As a small business ourselves, our own salespeople experienced frustrations with the other live chat platforms that made us keep a desktop app open or respond to app notifications. We were missing sales opportunities, so we created TextChat to make our lives easier and grow our business. Our clients wanted to try it, and they also saw their conversions jump immediately.”
JetSense.ai, the creator of TextChat, is a part of a notable group of startups that successfully raised their seed round during COVID-19. The company raised $1.6 million in just 48 hours after a virtual pitch to potential investors in May 2020.
“I didn’t think I’d be investing during a pandemic,” said Max Weiner, owner of Max Weiner Jewelers. “But, after trying TextChat for myself, I was hooked. Not only am I now a lifetime customer, but I even became an investor in the company.”
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