ITSM Connector enables joint customers to access Absolute’s single source of truth and comprehensive asset intelligence within ServiceNow platform environment

Absolute, the leader in endpoint resilience, announced that it has received certification of its application with ServiceNow, available in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the Store and signifies that Absolute has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of Absolute’s offerings with ServiceNow.

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The Absolute ITSM Connector for ServiceNow enables joint customers to access the comprehensive asset intelligence and single source of truth provided by Absolute within their ServiceNow platform environment. With a digital tether embedded in the firmware of endpoint devices, Absolute is able to deliver enhanced visibility and telemetry that enables organizations to more efficiently respond to service requests, supplement their ServiceNow workflows, and rapidly demonstrate compliance.

Key use cases for IT and security administrators include:

• Device Visibility Enhancement: Obtain a wider visibility net across your ServiceNow environment, simplifying service response workflows and enhancing end user experience.
• Inventory Enrichment: Update asset inventory for Windows and Mac devices through Absolute’s diverse device telemetry.
• Endpoint Hygiene Status: Monitor critical security vitals including Antivirus and Encryption status to maintain endpoint compliance across device fleet.
• OS Migration Readiness: Identify OS build versions deployed to prepare for and execute secure OS updates and migration.

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The ServiceNow Store enables departments across the enterprise to do more, faster with hundreds of certified, ready-to-use applications from a growing ISV ecosystem of innovation that complement and extend ServiceNow.

This application requires an activated Absolute license for the company’s Visibility, Control, or Resilience offerings and provides data syncing between Absolute’s asset intelligence and ServiceNow.

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