AirAsia India Revolutionises Contactless Customer Support

AI-powered conversational chatbot Tia goes multilingual

Continuing its journey of being an aviation pioneer in digital technology to facilitate superior service and superlative travel experiences with seamless Customer Support, AirAsia India today announced on its website airasia.co.in and official Twitter handle @AirAsiaIndia that its AI-powered conversational chatbot, Tia, is now multilingual and can provide service and support in both English and Hindi. Tia assists guests with check-in, booking modifications (reschedule, name correction, DOB, Gender correction), cancellations & refunds, updated state travel advisories, real-time flight status, travel-related FAQs, web check-in, add on’s, sharing the flight itinerary and taking feedback.

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Tia is also an embedded feature of AirAsia India’s website airasia.co.in, and mobile apps as well as providing omnichannel support on Facebook Messenger, and the official WhatsApp number +91 63600 12345.

Available 24*7, Tia autonomously processes more than 85% of transactions, with other complex queries being addressed by live chat agents within the Tia interface. Since launching earlier this year, Tia has already processed nearly 7 lac transactions. Showcasing Tia’s conversational AI capabilities, AirAsia India recently conducted a #TriviaWithTia aviation quiz entirely on the chatbot on the occasion of Indian aviation pioneer JRD Tata’s 117th birth anniversary.

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