Gainsight Achieves 146% Bookings Plan, Wins Proddy Award for Product Targeted at $34B Digital Adoption Market

Gainsight, the Customer Success company, today announced highlights from a record-breaking third quarter that ended in October 2021. The company’s third quarter financial results continued to build on its momentum from a record-breaking second quarter, resulting in 146% attainment against the third quarter bookings plan. Gainsight also won a couple awards, including the Proddy Award for its Gainsight PX product, a prestigious recognition honoring the world’s best digital products, in the category of User Adoption.

“Delivering great product experiences and removing barriers to adoption is a foundational element of Customer Success,” said Gainsight CEO Nick Mehta. “It’s been very rewarding to see the Customer Success and Product community align their processes and technology even more closely to deliver great experiences and valuable outcomes to their customers, and in turn, contribute to scalable growth for their businesses.”

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Gainsight’s third quarter highlights for fiscal year 2022 included:

Strong Growth Across All Product Lines

Combined bookings growth from its Customer Success (CS) and Product Experience (PX) product lines exceeded expectations, with third quarter bookings ending at 146% of the plan.

Notable customer wins, cross-sells and expansions spanned a broad range of industries across North America, Europe, the Middle East and Africa:

  • Software: Nymbus, CoreCentric, Lengow, SmartLinx Solutions, proALPHA Business Solutions
  • Healthcare: eVisit, Ontrak, Medely
  • Fintech: FloQast
  • Marketing/Advertising: BrandMaker, Telmar
  • Education: K12 Insight

Gainsight’s client base now includes 152 publicly traded companies.

Gainsight PX Wins Proddy Award

Gainsight PX, the company’s flagship product analytics and product engagement platform, won the Proddy Award in the category of User Adoption. The accolade solidifies Gainsight’s leadership as one of the most complete product experience solutions among a competitive field that included staple providers such as Pendo, WalkMe and Appcues.

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