customer success

Company's growth fueled by industry-leading customer success, market-transforming innovation and award-winning culture SalesLoft, provider of the #1 Sales Engagement platform, announced it has raised $100 million at a $1.1 billion valuation, bringing total funding to $245 million. Owl Rock Capital led the round with participation from Insight Partners, HarbourVest, and Emergence. Since last year's fund raise, the company has more than doubled recurring revenue and established itself as the only complete provider of Sales…

Sandler, one of the largest training organizations in the world, is partnering with Gainsight, the customer success platform that helps businesses manage customer retention and expansion. Customer Success Managers (CSM), one of the fastest growing professions, is a role that is still being defined by the industry.  Through the Sandler / Gainsight partnership, organizations will now have access to a formal, customizable skills development program, with certification, created exclusively for the Customer Service (CS)…

First independent board director brings strong experience innovating and building employee success programs that deliver customer success ActiveCampaign, the leader in customer experience automation (CXA), appointed former Salesforce executive Cindy Guerra Robbins to its board of directors effective December 1, 2020. As the company's first independent board member, she brings in-depth industry knowledge and expertise augmenting ActiveCampaign's current board, which includes Jason VandeBoom, founder and CEO of…

Company attributes tremendous 2020 growth to its commitment to customers, shows gratitude by recommitting investments to further customer success Despite the challenges caused by the 2020 pandemic, ActiveCampaign, the leader in customer experience automation (CXA), grew its customer base by over 30,000 since January based on the organization's extraordinary commitment to customers, reaching 120,000 customers in October. Because of the popularity of the industry's only Customer Success Commitment (CSC), ActiveCampaign is…

Company recognized highest in Ability to Execute Ping Identity, the intelligent identity solution for the enterprise, announced that it has been named a Leader by Gartner, Inc. in the 2020 Magic Quadrant for Access Management for the fourth consecutive year. The Magic Quadrant is designed to help companies evaluate technology providers’ completeness of vision and ability to execute. The news follows a strong year of growth and innovation for Ping Identity, including the company’s acquisition of personal identity leader,…

Journey into Tech Hi Gabe. You come from a fascinating Sales background where you have managed vastly different portfolios. You recently celebrated your 7th work anniversary at Demandbase. Could you tell us about this enriching journey and how you landed at Demandbase? Yes, I’ve had a long career in the Publishing, Martech, and Adtech worlds. The first, nearly 15 years of my career, was spent in the B2B publishing world, focusing on enabling marketers to achieve their brand, demand, and revenue goals by reaching unique…

Validity, the most trusted name in customer data quality, announced it has appointed Diane Gordon as its Senior Vice President (SVP) of Customer Success. Gordon is an accomplished executive who has spent the past 25 years driving retention and growth by creating scalable infrastructure in support of profitable P&Ls and customer loyalty, the basis for minimizing churn. With previous executive roles in customer care, marketing, product management, and corporate development, Gordon brings to Validity a deep understanding of…

Socio announced the launch of Socio Streaming, a fully integrated solution with StreamYard that gives event organizers powerful tools for leveling up virtual and hybrid event production. Socio Streaming was designed to address the evolving needs of the event community. After the industry pivoted to virtual events in March, many organizers relied on simple meeting platforms like Zoom for live streaming. With the realization that virtual events will remain dominant heading into 2021, organizers are looking for self-serve…

Clari, the revenue operations leader, announced that Steve Gentry is joining the company as its Chief Security Officer (CSO). Bringing nearly 20 years of expertise in information security, Gentry will lead Clari's security team to ensure the highest level of privacy and data protection for the company's enterprise customers. "The privacy and security of our customers' data is central to our business," said Venkat Rangan, CTO, Clari. "We're excited to welcome a security expert like Steve that has both the passion and…

The Company Also Adds Key Executives and Sets Plans to Grow From 650 to Over 1000 Employees by the End of 2021 to Fuel Continued Customer Success and Growth ActiveCampaign, the leader in Customer Experience Automation (CXA), has surpassed 120,000 active customers on its CXA platform. This announcement comes shortly after its announcement of $100 million in ARR and 100,000 customers in May 2020. While businesses across the globe faced challenges and instability due to COVID-19, ActiveCampaign has consistently grown its…

Shippo meets the highest standards of app development as set by the Shopify Plus team to ensure a seamless, best-in-class experience for merchants Shippo, the leading shipping platform for growing e-commerce businesses, announced it has been selected for Shopify Inc.’s Shopify Plus Certified App program. “Having great shipping  can be a tool for businesses to improve consumer experiences, increase conversions, and drive repeat purchases by building brand loyalty” said Laura Behrens Wu, CEO and co-founder of Shippo.…

Gainsight, the Customer Success company, announced the appointment of Jeff Depa as the company’s new Chief Revenue Officer. Depa is a seasoned enterprise sales leader with proven experience driving success for high-growth SaaS companies, such as Lucidworks, DataStax, Oracle, and Sun Microsystems, and will now lead Gainsight’s Sales organization. Marketing Technology News: LeanData Announces Winners of the 2020 OpsStars Awards “I’m thrilled to welcome Jeff as Gainsight’s new CRO. His experience leading and developing…

Officium Labs, a network of remote customer experience (CX) professionals helping clients create incredible customer experiences for their customers, is delighted to welcome John Pompei to the Officium Labs family as the new SVP of customer success, charged with leading growth and scale through customer engagement. Marketing Technology News: Teads Launches Teads Conversions Reporting to Jerry Leisure, Officium Labs co-founder, and chief executive officer, Pompei will lead the sales and marketing functions for this…

Totango announced that its Spark Enterprise Customer Success platform is now an SAP Endorsed App, available for a free trial on SAP App Center. SAP Endorsed Apps are a new category of solutions from SAP’s partner ecosystem to help customers become best-run, intelligent enterprises. Endorsed apps are meant to deliver value with desired outcomes. “Totango is delighted that our Spark Enterprise Customer Success platform is now an SAP Endorsed App and available on SAP App Center,” commented Devin Schiffman, Vice President of…

Pipedrive, the leading CRM platform for sales teams, announced the appointment of Michael Schrezenmaier as a COO and the newest member of the executive team. He brings a wealth of experience to the company's global Sales, Marketing, Support, Customer Success, and Partnership teams, where he will be responsible for driving the company's profitability, and securing Pipedrive's strong presence in the German market. Marketing Technology News: Dun & Bradstreet Enters Into Agreement to Acquire Bisnode "I am extremely…

Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, proved the success of its innovative approach to contact center test automation strategies and CX assurance by closing its 2020 fiscal year with 41% year-over-year SaaS bookings growth, an 40% increase in year-over-year renewal bookings, and with 95% customer retention. This is a testament to Cyara’s innovative approach to contact center strategies and CX assurance, which led to significant new customer acquisitions across healthcare,…

The Ranking Places Alyce Among 50 of the Hottest Startups to Work. Honor Marks Continued Recognition for Alyce’s Growth, Workplace Culture, Amazing Employees and Swift Strategic Pivot to Full Digital at the Onset of the Pandemic Alyce, the Personal Experience (PX) platform that makes sales and marketing outreach personal at scale through one-to-one gifting, announced that it has been named to the 2020 LinkedIn Top Startups list, which ranks the 50 hottest startups to work for that are growing fast and attracting top…

Impartner, the fastest-growing and most award-winning pure-play channel management platform, announced that it has received $30 million in growth financing from Golub Capital, a market-leading, award-winning direct lender and credit asset manager with over $30 billion of capital under management. Impartner will focus the financing on further capturing momentum in the fast-growing channel management technology market, which analysts estimate could be as large as $5 Billion, including advancing customer success systems and…

Former HR and talent acquisition leader, customer experience expert, and leading authority on HR organizational processes, to further enhance Joveo’s best-in-class customer experience Joveo, the global leader in programmatic recruitment advertising technology, announced the appointment of Dwane Lay as Global Head of Customer Success. Dwane will be responsible for driving recruitment marketing success and leadership for Joveo’s global customer base, including direct employers, staffing and advertising agencies, RPOs, and…

Demandbase taps industry leader, Allison Metcalfe, to lead revenue strategy Demandbase, the leader in Account-Based Marketing (ABM), announced its appointment of Allison Metcalfe to the role of Chief Revenue Officer. As Demandbase's CRO, Metcalfe will lead the company's Sales, Advertising, and Customer Success teams while partnering with Marketing and Product teams to exceed revenue goals. Metcalfe's appointment reinforces the company's commitment to expanding the leadership team with top talent to help achieve goals…