customer success

The Company Also Adds Key Executives and Sets Plans to Grow From 650 to Over 1000 Employees by the End of 2021 to Fuel Continued Customer Success and Growth ActiveCampaign, the leader in Customer Experience Automation (CXA), has surpassed 120,000 active customers on its CXA platform. This announcement comes shortly after its announcement of $100 million in ARR and 100,000 customers in May 2020. While businesses across the globe faced challenges and instability due to COVID-19, ActiveCampaign has consistently grown its…

Shippo meets the highest standards of app development as set by the Shopify Plus team to ensure a seamless, best-in-class experience for merchants Shippo, the leading shipping platform for growing e-commerce businesses, announced it has been selected for Shopify Inc.’s Shopify Plus Certified App program. “Having great shipping  can be a tool for businesses to improve consumer experiences, increase conversions, and drive repeat purchases by building brand loyalty” said Laura Behrens Wu, CEO and co-founder of Shippo.…

Gainsight, the Customer Success company, announced the appointment of Jeff Depa as the company’s new Chief Revenue Officer. Depa is a seasoned enterprise sales leader with proven experience driving success for high-growth SaaS companies, such as Lucidworks, DataStax, Oracle, and Sun Microsystems, and will now lead Gainsight’s Sales organization. Marketing Technology News: LeanData Announces Winners of the 2020 OpsStars Awards “I’m thrilled to welcome Jeff as Gainsight’s new CRO. His experience leading and developing…

Officium Labs, a network of remote customer experience (CX) professionals helping clients create incredible customer experiences for their customers, is delighted to welcome John Pompei to the Officium Labs family as the new SVP of customer success, charged with leading growth and scale through customer engagement. Marketing Technology News: Teads Launches Teads Conversions Reporting to Jerry Leisure, Officium Labs co-founder, and chief executive officer, Pompei will lead the sales and marketing functions for this…

Totango announced that its Spark Enterprise Customer Success platform is now an SAP Endorsed App, available for a free trial on SAP App Center. SAP Endorsed Apps are a new category of solutions from SAP’s partner ecosystem to help customers become best-run, intelligent enterprises. Endorsed apps are meant to deliver value with desired outcomes. “Totango is delighted that our Spark Enterprise Customer Success platform is now an SAP Endorsed App and available on SAP App Center,” commented Devin Schiffman, Vice President of…

Pipedrive, the leading CRM platform for sales teams, announced the appointment of Michael Schrezenmaier as a COO and the newest member of the executive team. He brings a wealth of experience to the company's global Sales, Marketing, Support, Customer Success, and Partnership teams, where he will be responsible for driving the company's profitability, and securing Pipedrive's strong presence in the German market. Marketing Technology News: Dun & Bradstreet Enters Into Agreement to Acquire Bisnode "I am extremely…

Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, proved the success of its innovative approach to contact center test automation strategies and CX assurance by closing its 2020 fiscal year with 41% year-over-year SaaS bookings growth, an 40% increase in year-over-year renewal bookings, and with 95% customer retention. This is a testament to Cyara’s innovative approach to contact center strategies and CX assurance, which led to significant new customer acquisitions across healthcare,…

The Ranking Places Alyce Among 50 of the Hottest Startups to Work. Honor Marks Continued Recognition for Alyce’s Growth, Workplace Culture, Amazing Employees and Swift Strategic Pivot to Full Digital at the Onset of the Pandemic Alyce, the Personal Experience (PX) platform that makes sales and marketing outreach personal at scale through one-to-one gifting, announced that it has been named to the 2020 LinkedIn Top Startups list, which ranks the 50 hottest startups to work for that are growing fast and attracting top…

Impartner, the fastest-growing and most award-winning pure-play channel management platform, announced that it has received $30 million in growth financing from Golub Capital, a market-leading, award-winning direct lender and credit asset manager with over $30 billion of capital under management. Impartner will focus the financing on further capturing momentum in the fast-growing channel management technology market, which analysts estimate could be as large as $5 Billion, including advancing customer success systems and…

Former HR and talent acquisition leader, customer experience expert, and leading authority on HR organizational processes, to further enhance Joveo’s best-in-class customer experience Joveo, the global leader in programmatic recruitment advertising technology, announced the appointment of Dwane Lay as Global Head of Customer Success. Dwane will be responsible for driving recruitment marketing success and leadership for Joveo’s global customer base, including direct employers, staffing and advertising agencies, RPOs, and…

Demandbase taps industry leader, Allison Metcalfe, to lead revenue strategy Demandbase, the leader in Account-Based Marketing (ABM), announced its appointment of Allison Metcalfe to the role of Chief Revenue Officer. As Demandbase's CRO, Metcalfe will lead the company's Sales, Advertising, and Customer Success teams while partnering with Marketing and Product teams to exceed revenue goals. Metcalfe's appointment reinforces the company's commitment to expanding the leadership team with top talent to help achieve goals…

Birdie, the technology company revolutionizing CPG brands access to insights via Artificial Intelligence, announced the appointment of Ted Clark as Chief Operating Officer (COO). As a new partner and member of the executive team, Clark is charged with overseeing operations, leading the client services team, and driving Birdie’s growth and business development. Clark’s appointment follows Birdie’s $1.6M seed round announcement, made a few weeks ago. Clark has more than 19 years of experience managing operations, client…

Company Has Tripled Revenue, Doubled Headcount in 2020 BoostUp.ai announced $6.25 million in new funding to unify data from sales, marketing and customer success in a single platform to better predict revenue and optimize customer lifetime value for B2B companies. The round was led by Canaan Partners, with participation from Emergent Ventures, BGV, MFV Partners and Correlation Ventures, as well as executives from Okta, Marketo, New Relic, Google and Palo Alto Networks. Having already tripled revenue and doubled headcount in…

Smart Commerce Leader Names Rick Berggreen Director of Success Delivery for the U.S., Natasha Mrosak and Phillip Anzaldo Senior Account Executives and Peter Michalik Sales Engineer Tacton, a global leader in Smart Commerce solutions for manufacturers, announced four new hires in sales and customer success to support the company’s burgeoning growth trajectory in North America. The new hires include experienced talent from leading software solution companies and will enable Tacton to achieve its strategic growth plans for…

Invoca, the leader in AI-powered call tracking and conversational analytics, announced Dee Anna McPherson has joined as Chief Marketing Officer and Jennifer Lovette as Senior Vice President of Customer Success. Both roles will be pivotal as the company accelerates growth, expands its product line, and helps customers use conversational insights to transform their business. McPherson joins Invoca after serving as Senior Vice President of Marketing at Movable Ink, where she repositioned the company, introduced new product…

LeadsRx, a marketing attribution company, introduced David Canelis as a new member of the executive team in the newly created position of Vice President of Customer Success. In his new role Canelis will lead the LeadsRx Customer Success team in developing industry best practices and establish processes to ensure customers excel in their use of LeadsRx Attribution. Marketing Technology News: Bambuser and Relatable Enter Global Partnership “LeadsRx has made great strides in establishing marketing attribution as an…

BlueConic, the world’s leading pure-play customer data platform (CDP), announced that Jacqueline Rousseau-Anderson has joined the company as Senior Vice President of Customer Success. In this role, Rousseau-Anderson will lead and strengthen a high-performing, global customer organization for BlueConic. BlueConic’s dedicated customer success managers help organizations obtain the maximum value and benefit from their CDP investment. Rousseau-Anderson will further solidify BlueConic’s differentiated customer experience – one…

Calix, Inc. announced Revenue EDGE Customer Success Services, new Calix services offering that extends the value of Calix Marketing Cloud (CMC) and Calix Support Cloud (CSC) Customer Success Services. This offering enables communications service providers (CSPs) to deliver new subscriber services like parental controls (ExperienceIQ) and advanced security (ProtectIQ) through digital storefronts. By capturing these upsell opportunities and providing advanced services to subscribers, CSPs ensure that they remain competitive in…

TeamSupport, LLC announces the appointment of technology industry veteran Pete Khanna as its new CEO effective immediately. TeamSupport is a fast-growing, award-winning B2B customer support software solution provider headquartered in Dallas, Texas. Co-founder and former CEO Robert C. Johnson will assume a pivotal role on the company's board of directors. Khanna is a proven business leader with more than 20 years of experience in senior executive roles at competitive, software, and technology companies specializing in…

Stream.io, Inc., the creator of enterprise-grade activity feed and chat APIs, announced the close of its $15 million Series A financing today, led by GGV Capital with participation from new investor 01 Advisors, Knight, seed round lead investor Arthur Ventures, and other backers, including Olivier Pomel, CEO of Datadog, and Tom Preston-Werner, co-founder of GitHub. Tiffany Luck from GGV Capital will join the Stream board of directors. Stream plans to invest heavily in scaling its global team across engineering, sales, and…