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customer success

XCentium Achieves a Milestone in Sitecore Experience Commerce Specialization

XCentium, a full service digital consultancy, announced today that it has earned specialization in Sitecore® Experience Commerce™ by Sitecore®, the global leader in digital experience management software. Sitecore® Platinum Partner, XCentium, has completed a practice-wide product immersion in the Americas including verification of product enablement requirements, creation of a dedicated capable and scalable practice, including proven customer success in Sitecore Experience Commerce™. The Sitecore Practice Specialization…

SailPoint Extends Leadership Team to Support Global Growth and Pace of Innovation

SailPoint Technologies Holdings, Inc., the leader in identity management, announced three leadership appointments to support the company’s global growth and increased pace of innovation. These new appointments include: Grady Summers as Executive Vice President of Solutions and Technology; Asanka Jayasuriya as Senior Vice President of Engineering and Chief Technology Officer (CTO) and Steve Bradford as Senior Vice President, EMEA. SailPoint today announced three leadership appointments to support the company’s global…

Helium 10 Redefines All-in-One Amazon Software With Four New Tools for Amazon Sellers

Helium 10, the leading all-in-one software company for third-party Amazon sellers, has released four game-changing tools for its members: Portals, Market Tracker, ADS, and a powerful Mobile App. "We pride ourselves on being able to deliver every tool that our customers need to succeed on Amazon," according to Director of Training and Customer Success, Bradley Sutton. "Developing and launching these have allowed us to redefine yet again what it means to be all-in-one." Portals (Beta) With Portals, Helium 10 users can…

TechBytes with Gabe Rogol, CEO at Demandbase

Journey into Tech Hi Gabe. You come from a fascinating Sales background where you have managed vastly different portfolios. You recently celebrated your 7th work anniversary at Demandbase. Could you tell us about this enriching journey and how you landed at Demandbase? Yes, I’ve had a long career in the Publishing, Martech, and Adtech worlds. The first, nearly 15 years of my career, was spent in the B2B publishing world, focusing on enabling marketers to achieve their brand, demand, and revenue goals by reaching unique…

BigSpring Announces Sudha Bala as Vice President, Customer Success and Luke McNeal as Vice President, Sales

BigSpring, the provider of a mobile learning and productivity platform enabling lifelong skilling with measurable ROI, announced the appointments of Sudha Bala as Vice President, Customer Success and Luke McNeal as Vice President, Sales, bolstering its leadership team. As Vice President, Customer Success, Bala will be responsible for global customer advocacy, ensuring the customer is at the heart of BigSpring’s growth strategy. As Vice President, Sales, McNeal will continue to grow BigSpring’s strong presence in Asia and…

Amperity Hires Chris Chapo, Data & Analytics Leader From Gap INC.

Amperity, the first AI-powered Customer Data Platform (CDP), today announced that Chris Chapo will join the company as VP of Customer Success. Chris comes to Amperity with over two decades of retail analytics experience, most recently as SVP of Data and Analytics at Gap Inc. Chris will be responsible for expanding Amperity's analytics and customer intelligence offering following Amperity's recent acquisition of Custora's customer analytics platform. "Every modern brand needs to invest in bringing together two elements of…

Pomelo Selects Partnerize As Its Exclusive Partnership Automation Solution

Leading digital fashion retailer will leverage the Partnerize Platform to manage all of its revenue partnerships across its Southeast Asian trading region Partnerize, the leader in partnership automation solutions for global brands, announced that Pomelo, a leading digital fashion platform in Asia, has chosen the Partnerize Platform to accelerate growth as its exclusive partnership automation solution. The AI-powered Partnerize Partnership Automation Platform combines data-driven intelligence and industry-leading management…

Welcome The CMO Club to the Salesforce Family

Today I am excited to announce that Salesforce has acquired The CMO Club and we are welcoming founder and CEO Pete Krainik and the entire The CMO Club community to the Salesforce family. The CMO Club is the world’s most innovative and engaged member based community of CMOs and progressive marketing leaders, with more than 30 global chapters and 650+ members from leading global brands. Marketing Technology News: Wipro Recognized as ‘Best Global Systems Integrator’ by Looker Salesforce welcoming The CMO Club and its…

Domain, Oroton, Vend, Yellow and Athena Home Loans Among ANZ Companies To Embrace Segment in 2019

Segment, the world’s leading Customer Data Platform (CDP), has continued to accelerate its market momentum and expand its business in Australia and New Zealand, signing on 50 new customers in the FY2020 (February 2019 to January 2020) across a range of vertical markets including financial services, retail, technology and fast-moving consumer goods (FMCG). Many of Australia and New Zealand’s most innovative companies already use Segment, including Atlassian, Canva, Kogan.com, Koala, Airtasker, and Deputy. Among Segment’s…

The Human Side of Technology: Jobber Brings Home Stevie Award for Customer Service Department of the Year

Award Recognizes Customer Success Department’s Achievements in Helping Small Home Service Businesses Grow Jobber, the leading provider of home service management software, has been named a Silver Stevie winner at the 14th annual Stevie® Awards for Customer Service in the Computer Software – 100 or More Employees category. This international recognition from one of the world’s premier business awards is determined by an independent panel of judges and industry experts. “It’s truly a privilege to be part of their…

eMaint is Recognized as a 2020 Gartner Peer Insights Customers’ Choice for Enterprise Asset Management Software

The Gartner Peer Insights Customers' Choice Distinction Is Based on Feedback and Ratings from End-User Professionals Who Have Experience Purchasing, Implementing and/or Using the Product or Service Fluke Reliability is excited to share that eMaint, part of the Fluke Reliability family of maintenance and reliability tools, software, and services, has been named a 2020 Gartner Peer Insights Customers’ Choice for Enterprise Asset Management (EAM) Software. eMaint is Recognized as a 2020 Gartner Peer Insights Customers’…

Information Builders Shows Strong Momentum Driven by Cloud Growth and New Customer Acquisition Entering 2020

Performance Underpinned by Leadership Vision, Product Innovation, and Industry Recognition Information Builders, Inc., the leading data and analytics company, today announced significant performance in 2019, including continued growth in annual recurring revenue (ARR), quadrupling ARR from its cloud offering, earning multiple new logo wins across industries, and maintaining strong customer retention rates based on trusted relationships. These positive financial indicators  are bolstered by widespread industry recognition…

Freshworks Acquires AnsweriQ, Targeting Larger Businesses with Enterprise Scale AI Customer Service Offerings

AnsweriQ CEO Pradeep Rathinam Joins Freshworks as Chief Customer Officer to Maximize Customer Success Freshworks Inc., the customer engagement software company, announced the acquisition of AnsweriQ Inc., a provider of ML and AI for larger enterprises that want to better serve their customers. AnsweriQ complements Freshworks' AI engine, Freddy, by enabling enterprise organizations to fully leverage their existing customer data to scale self-service experiences and automate complex customer workflows. AnsweriQ's unique ML…

Keith Block Steps Down as Salesforce Co-CEO; Marc Benioff is Chair and CEO

Block becomes Advisor to the CEO Salesforce announced that Keith Block has stepped down as co-CEO of Salesforce and Marc Benioff is Chair and CEO of the company. Block is remaining as Advisor to the CEO. "It's been my greatest honor to lead the team with Marc that has more than quadrupled Salesforce from $4 billion of revenue when I joined in 2013 to over $17 billion last year," said Block. "We are now a global enterprise company, focused on industries, and have an ecosystem that is the envy of the industry, and I'm so…

Druva Strengthens Executive Team as It Prepares for Another Milestone Year

New Chief Revenue Officer and Chief Customer Officer to Enhance All Aspects of the Customer Journey and Extend Market Leadership Druva, Inc., the leader in Cloud Data Protection and Management, announced the company is preparing for yet another year of hypergrowth and industry-setting milestones with the appointment of Chris White as chief revenue officer (CRO) and Matt Lindeman as chief customer officer (CCO). White and Lindeman will be instrumental in helping Druva expand its revenue opportunities as well as supporting…

Outreach Opens First International Office in London

Seattle-based SaaS unicorn targets the European market for sales industry disruption and category leadership in customer engagement; Hires sales veteran Tom Castley to lead European expansion Outreach, the number one sales engagement platform, announced that it has opened its first international office in London. Outreach's London office will focus on customer engagement for the company's more than 200-strong European-based customers. Outreach is already the largest sales engagement company in Europe and plans to triple…

Commvault Recognized as a 2020 Gartner Peer Insights Customers’ Choice for Data Center Backup and Recovery Solutions

The Gartner Peer Insights Customers' Choice distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing, or using the product or service  Commvault, a recognized global enterprise software leader in the management of data across cloud and on-premises environments, is excited to share that, for the third time in a row, Commvault was named a Gartner Peer Insights Customers' Choice for Data Center Backup and Recovery Solutions. Gartner defines the data center backup…

75 Inspiring Martech Leaders Who Are Prepared for 2020

The year 2019 has been a year full of surprises that saw path-breaking mergers and acquisitions, unique product innovations, mega-funding rounds, and start-up growth. As we approach the end of a phenomenal year for martech companies, the stage is already set for the New Year 2020. We have picked 75 leaders from the ever-growing martech community who we think are a step ahead in envisioning the future and preparing themselves and others with their knowledge, skills, and team collaborations. You can subscribe to our resources…

One Key to Customer Success? – The Speed of Your Website

As the world moves into a faster, more technologically savvy age, consumers are expecting companies to keep up. New technologies are appearing every day, increasing the speed of the internet with every innovation. As a webmaster, you have just a few seconds to grab and retain your visitor’s attention. It doesn’t matter if you sell goods, offer services or run a blog: If your website is slow, you will be at risk of losing traffic, visitors and money. In fact, in a recent survey of their clients, SiteGround reports website…

Vertify Acquires Data Management Tech Company to Accelerate Growth of Customer Intelligence Platform and Better Align Revenue Teams,…

With Fresh Funding, New Executive Hires, and Now the Acquisition of Synthio in Just the Past 6 Months, Vertify Is Positioned for 100% Growth in 2020 Vertify Inc., a customer data intelligence company announced that it has acquired Atlanta-based, Synthio Inc., a data quality and enrichment technology company. The addition of Synthio rapidly advances the Vertify roadmap by adding a data technology asset that is foundational for the Vertify customer intelligence platform (VCIP). The VCIP is built for revenue teams to connect…