customer success

KTech Products LLC today announced that Jai Chitkara, CEO has been selected as a Most Valuable Professional (MVP) of UiPath, a leading enterprise automation software company. MVP program recognizes top community members for their product expertise, leadership, and contributions to the community. Through their product feedback, content creation, peer support, and more, MVPs go above and beyond, helping to drive the innovation and adoption of UiPath technology. Fewer than 100 individuals were recognized worldwide for this…

Simeio , a global leader in Identity and Access Management (IAM), announced that it has achieved a Delivery Approved Elite designation with Ping Identity, the Intelligent Identity solution for the enterprise. With this designation, Simeio has demonstrated its excellence and proven customer success in building a sustainable Ping Identity consulting practice. Marketing Technology News: Diving into Early Stage Accelerator Programs and their Growth in the Marketplace Becoming part of the Ping Identity Delivery Approved…

Engage3, which helps retailers and brands profitably grow revenue and drive store trips by tracking and optimizing their Price Image, has been selected for the 2021 Best of Scottsdale Award in the SaaS & Analytics (Information Technology Services) category by the Scottsdale Award Program. Engage3 has corporate offices in both Davis, CA and Scottsdale, AZ. Each year, the Scottsdale Award Program identifies companies that have achieved exceptional marketing success in their local community and business category.…

Confirmit, a leading provider of solutions that enable Market Research, Customer Experience and Employee Engagement teams to turn insights into stories that fuel action, announced today that TMC has named Confirmit's Digital Feedback solution as a 2021 CUSTOMER Product of the Year Award winner. Marketing Technology News: Microsoft Releases Findings And Considerations From One Year Of Remote Work In Work Trend Index The CUSTOMER Product of the Year Awards recognizes innovative vendors and products which enable their…

Arc Publishing announced it has achieved Amazon Web Services (AWS) Digital Customer Experience Competency status in the Content Management category, which recognizes the technical proficiency and proven customer success of Arc's digital experience platform. This status highlights Arc's superior capabilities, the growth and success of its customers and the differentiation Arc brings to their businesses. Marketing Technology News: B2B Advertising on CTV Platforms is 2021’s Gold Rush "Arc is trusted by the world's…

Partnership with Vista Equity Partners highlights a year in which Gainsight saw Customer Success and net dollar retention become mission-critical for businesses of all sizes, in all industries, around the world Gainsight, the c Company, today announced highlights from a record-breaking fiscal year. The company’s momentum comes on the heels of a majority investment from Vista Equity Partners, a leading global investment firm for enterprise software, data and technology-enabled businesses. Marketing…

UKG (Ultimate Kronos Group), a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, has been recognized by its customers through popular software review sites for customer success and product satisfaction. Marketing Technology News: Alation Launches New Company Initiatives To Further Support Women In Data And Technology “When UKG shows me how to make my job more efficient, it translates into making our employees’ jobs—and lives—easier.” “At UKG, we’re committed to…

Acquisition will accelerate Okta’s journey to provide identity for the internet, bringing choice and flexibility to both developers and the world’s largest organizations Okta, Inc., the leading independent identity provider, today announced it has entered into a definitive agreement to acquire Auth0, a leading identity platform for application teams, in a stock transaction valued at approximately $6.5 billion. Together, Okta and Auth0 address a broad set of identity use cases and the acquisition…

Diversity and inclusion leader brings experience from Indeed and Nike to Seismic Seismic, the industry-leading and award-winning sales enablement platform provider, announced Donna DeBerry has joined as Vice President, Inclusion. At Seismic, Donna will lead efforts to build an even more diverse, equitable, and inclusive workforce and company culture. She will partner with multiple business leaders across talent acquisition, people operations, marketing, customer success and others to establish sustainable and measurable…

Groundbreaking new product by award-winning TeamSupport repositions B2B customer success software to fully realize the revenue potential of customer success With increasing revenue as its primary focus, TeamSuccess boldly repositions the role of B2B customer success software in the industry, announces TeamSupport, the award-winning B2B customer support software solution, of its groundbreaking new customer success product, now available. TeamSupport CEO Pete Khanna introduces the product, saying, "Through proactive…

e.fundamentals, the digital shelf analytics provider, announced a partnership with PepsiCo's, Inc. to power its eCommerce growth in Europe. The strategic partnership is designed to support PepsiCo with critical digital shelf performance analytics technology and best-in-class eCommerce expertise to deliver powerful intelligence for PepsiCo's brands in 10 different countries from across European and UK e-retail partners including France, Germany, Spain and the UK. The partnership empowers PepsiCo to use retailer category…

Combined power of Predictive Recipes and templates in Customer Experience Automation platform enables richer customer experiences ActiveCampaign, the leader in Customer Experience Automation (CXA), has added 70 email templates that are ready for predictive content to its library, reaching 125+ total templates. By enhancing the quantity and quality of these templates, alongside the company's 500+ automation recipes and Predictive Recipes functionality, ActiveCampaign is fulfilling its Customer Success Commitment to provide…

Hi Eyal, from Tealium to Sisense - What inspired you to make the transition?  Helping an organization to harness the power of data to drive business improvement and optimize outcomes has always been a passion of mine. Tealium’s focus was on Customer Data Platforms, which have significant potential for organizations that want to revolutionize the customer experience. It’s an incredibly innovative space, and it was a pleasure to be part of such a growing team. Sisense to me was the next logical step, as it widens the…

Joen will lead AppsFlyer's sales strategy in SEAPAC (Southeast Asia-Pacific) and scale the sales team across the region; an important high-growth region for Marketing Technology and AppsFlyer global With over 20 years of strategic technology sales experience, Joen has a proven track record of success in the industry, and has managed to exceed targeted sales growth in his previous positions AppsFlyer, the global attribution, and marketing analytics leader, has appointed Joen van Driel as the company's new Vice President for…

Company's growth fueled by industry-leading customer success, market-transforming innovation and award-winning culture SalesLoft, provider of the #1 Sales Engagement platform, announced it has raised $100 million at a $1.1 billion valuation, bringing total funding to $245 million. Owl Rock Capital led the round with participation from Insight Partners, HarbourVest, and Emergence. Since last year's fund raise, the company has more than doubled recurring revenue and established itself as the only complete provider of Sales…

Sandler, one of the largest training organizations in the world, is partnering with Gainsight, the customer success platform that helps businesses manage customer retention and expansion. Customer Success Managers (CSM), one of the fastest growing professions, is a role that is still being defined by the industry.  Through the Sandler / Gainsight partnership, organizations will now have access to a formal, customizable skills development program, with certification, created exclusively for the Customer Service (CS)…

First independent board director brings strong experience innovating and building employee success programs that deliver customer success ActiveCampaign, the leader in customer experience automation (CXA), appointed former Salesforce executive Cindy Guerra Robbins to its board of directors effective December 1, 2020. As the company's first independent board member, she brings in-depth industry knowledge and expertise augmenting ActiveCampaign's current board, which includes Jason VandeBoom, founder and CEO of…

Company attributes tremendous 2020 growth to its commitment to customers, shows gratitude by recommitting investments to further customer success Despite the challenges caused by the 2020 pandemic, ActiveCampaign, the leader in customer experience automation (CXA), grew its customer base by over 30,000 since January based on the organization's extraordinary commitment to customers, reaching 120,000 customers in October. Because of the popularity of the industry's only Customer Success Commitment (CSC), ActiveCampaign is…

Company recognized highest in Ability to Execute Ping Identity, the intelligent identity solution for the enterprise, announced that it has been named a Leader by Gartner, Inc. in the 2020 Magic Quadrant for Access Management for the fourth consecutive year. The Magic Quadrant is designed to help companies evaluate technology providers’ completeness of vision and ability to execute. The news follows a strong year of growth and innovation for Ping Identity, including the company’s acquisition of personal identity leader,…

Journey into Tech Hi Gabe. You come from a fascinating Sales background where you have managed vastly different portfolios. You recently celebrated your 7th work anniversary at Demandbase. Could you tell us about this enriching journey and how you landed at Demandbase? Yes, I’ve had a long career in the Publishing, Martech, and Adtech worlds. The first, nearly 15 years of my career, was spent in the B2B publishing world, focusing on enabling marketers to achieve their brand, demand, and revenue goals by reaching unique…