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customer success

Business Uncertainty Increases With Salespeople at Risk of Burnout

New research highlights the role of technology and soft skills are crucial to continued sales success New research finds that six out of ten sales professionals are spending over 40 hours a week at work and 80% of them are working on weekends. Additionally, over two-thirds (70%) are feeling they are underappreciated in the business world. This is according to a recent survey from Pipedrive, the leading CRM platform for sales teams. The global State of Sales survey echoes a troubling…

MarTech Interview with Greg Segall, CEO at Alyce

"Attribution and showcasing ROI is essential for marketing teams to tangibly measure the ROI from any gifting programs that they have set up." Greg, please tell us about your career path, what your role is at Alyce and how you bring about exceptional results in your role. Right out of college, where I majored in design, I started a digital marketing agency called, “One Pica.” Started in 2002, I bootstrapped the company and over the next ten years grew it into one of the country’s largest digital marketing agencies.…

Salsify Appoints Executives for the EMEA Region to Respond to Rapid Market Growth

The company now has 165 customers with global implementations and has recruited those responsible for strategy for customer success and marketing in the EMEA region. Salsify, a product experience management (PXM) platform that helps brands win on the digital shelves, has announced important appointments in marketing and customer success functions for the EMEA region. After opening its headquarters for the EMEA region in Lisbon in October 2018, Salsify has made these new appointments in order to supervise and scale up the…

Segment Appoints First Ever Regional Vice President of Asia Pacific and Japan

Company Set to Accelerate Presence Across ANZ and Broader APAC Region Segment, the world’s leading customer data platform (CDP), today announced the appointment of Prakash Durgani as Regional Vice President, Asia Pacific and Japan. In his new role at Segment, Durgani will be responsible for charting the company’s overall growth strategy across Asia Pacific, including sales and marketing activities, to bolster the company’s market presence. Durgani has more than 20 years’ sales and engineering leadership experience in…

Top Data Science Interivew: TechBytes with Eyal Mekler, VP APAC at Sisense

Hi Eyal, from Tealium to Sisense - What inspired you to make the transition?  Helping an organization to harness the power of data to drive business improvement and optimize outcomes has always been a passion of mine. Tealium’s focus was on Customer Data Platforms, which have significant potential for organizations that want to revolutionize the customer experience. It’s an incredibly innovative space, and it was a pleasure to be part of such a growing team. Sisense to me was the next logical step, as it widens the…

Signal Vine Launches Signal Vine Messaging on Salesforce AppExchange

Users can now embed the power of Blended Messaging, an AI-powered, two-way SMS capability, to send, respond to or schedule messages Signal Vine, a leading provider of blended SMS communications with students across the education industry, announced it has launched Signal Vine Messaging on Salesforce AppExchange. Signal Vine Messaging, a complete text messaging app, allows customers to integrate Signal Vine into their Salesforce instance to message audiences directly. Marketing Technology News: Talkdesk Propels Palmer…

SnapLogic Appoints George Mogannam as Chief Revenue Officer

SnapLogic, provider of the #1 Intelligent Integration Platform, announced the appointment of George Mogannam as Chief Revenue Officer (CRO). Mogannam will lead SnapLogic’s global field organization, overseeing sales, sales engineering, professional services, customer success, and partnerships, as the company ramps for its next phase of growth. He brings 25 years of experience helping high-growth SaaS companies scale revenues and accelerate growth. Mogannam joins SnapLogic’s executive leadership team and will report to CEO…

Top ABM Interview: TechBytes with Gabe Rogol, CEO at Demandbase

Journey into Tech Hi Gabe. You come from a fascinating Sales background where you have managed vastly different portfolios. You recently celebrated your 7th work anniversary at Demandbase. Could you tell us about this enriching journey and how you landed at Demandbase? Yes, I’ve had a long career in the Publishing, Martech, and Adtech worlds. The first, nearly 15 years of my career, was spent in the B2B publishing world, focusing on enabling marketers to achieve their brand, demand, and revenue goals by reaching unique…

Nrby Announces Launch of Installation Checklist Solution for Cable and Telecommunications Providers

Nrby, the leading provider of location intelligence platforms that revolutionize how field service, operations, and customer service teams operate today announced the launch of Installation Checklists, a digitally-transformational product offering for cable and telecommunications field service teams. Execute your installations via a mobile device. Real time installation tracking and problem solving across multiple locations from home, in the field or at the office. Today, most installation…

Cask Recognized as the 2020 ServiceNow Global Elite Partner of the Year

Cask Innovations Lead to Industry Praise and Extraordinary Customer Experience Cask announced that it has been recognized as the 2020 ServiceNow Global Elite Partner of the Year for achieving overall excellence in certification and ServiceNow pipeline growth. The ServiceNow Global Alliances and Channel Ecosystem (ACE) organization recognizes the achievements of best-in-class partners who have successfully contributed to the company’s growth through their transformative practices in business, technology and customer…

Former Sparkpost Exec, Barry Abel, Joins Netcore Solutions Inc. as CRO to Expand US Operations

Netcore Solutions Inc., industry's leading marketing technology company, announced the appointment of Barry Abel as its Chief Revenue Officer. In this role, Abel will direct Netcore's North American go-to-market strategy and execution. In addition, he will be responsible for guiding sales, customer success and other customer facing operations to meet and exceed growth objectives. Marketing Technology News: Endemol Shine Launches Entertainment Channels on VIZIO SmartCast Abel is a seasoned business executive with…

SAP Drives Customer and Partner Success with SAP App Center Enhancements, New SAP Endorsed Apps Initiative

SAP SE  announced significant enhancements to SAP App Center, where customers can discover, try and buy trusted partner apps based on SAP solutions. SAP also unveiled the SAP Endorsed Apps initiative, designed to help customers solve key business challenges and become best-run intelligent enterprises. These announcements, made today at the SAP Global Partner Summit Online, will allow SAP to continue to quickly and efficiently serve partners and customers. "We're bringing a whole new level of partner commitment — uniquely…

SAP Invests in Customer and Partner Success Through New Initiatives That Create Best-run Businesses

SAP SE announced free global access to software demonstration environments to help partners navigate today's business landscape and create best-run businesses for their customers. The announcement was made at SAP® Global Partner Summit, being held online June 3. As the world continues to adjust to the COVID-19 pandemic, SAP is helping partners maintain business continuity by turbocharging its next-generation partnering movement and identifying powerful ways to help partners accelerate their customers' journey to recovery.…

PagerDuty Appoints Manjula Talreja as First Chief Customer Officer

As PagerDuty expands in enterprise, additions across sales leadership deepen and diversify the go-to-market bench PagerDuty, Inc., a global leader in digital operations management, announced Manjula Talreja as its first Chief Customer Officer (CCO). She brings nearly three decades of IT industry leadership to the role, most recently as Senior Vice President of Customer Success at Salesforce. Talreja will report to Chief Revenue Officer (CRO), Dave Justice. In this role, Talreja will draw on her ability to lead teams…

Appinium Announces Major Update to the Most Effective Way for Salesforce Users to Leverage Video, Multimedia, and Learning

Appinium's technology makes them the only option for Salesforce users who want real-time marketing, sales enablement, learning and customer-service data, all in one place While there are currently multiple sales-enablement and video marketing options on the Salesforce platform, Appinium is the only one that offers comprehensive marketing, sales enablement, customer-success, and learning data build natively on Salesforce. Their ViewTrac app allows Salesforce users to view a wide range of data for video, podcasts,…

Sendoso Launches New Features that Help Revenue-Driving Teams Reach Customers and Support Small Businesses

Sendoso, the leading Sending Platform that helps companies stand out by giving them new ways to engage with customers throughout the buyer's journey, recently unveiled Address Confirmation and Sendoso Choice; two recently launched Sending Platform features that enable revenue-driving teams to reach their customers anywhere they are, while supporting small businesses everywhere. Since March of this year, Sendoso has contributed nearly half a million to restaurants and small businesses via Sendoso Direct and Sendoso Choice,…

Gainsight Announces First Complete Customer Success Ecosystem, Gainsight Sightline

Gainsight, the Customer Success company, today announced the first complete customer success ecosystem—Gainsight Sightline, the only community-enhanced customer success technology exchange in the market. The new ecosystem supercharges the path to value across customer success technologies via Sightline Vault, a one-stop-shop for Gainsight best practices, templates, playbooks, and more, fueled by contributions from Gainsight’s customer community, and Sightline Integrations, a robust and growing collection of high-impact…

Thought Industries Announces Integration With Gainsight Sightline, The First Complete Customer Success Ecosystem

Thought Industries, the world’s leading B2B customer training platform provider, announced its integration with Gainsight Sightline, the world’s first customer success ecosystem. Gainsight Sightline brings together complementary technology and services solutions on the Gainsight platform. Through this integration, customers will be able to reduce time to value and accelerate their adoption across customer success technologies. Marketing Technology News: Oracle Cloud, Engineered Systems and Hardware Now Available through…

Intentwise Launches a Free Mobile App, Giving Users the Ability to Track Amazon Advertising Performance Anywhere, Anytime

Managing Amazon advertising accounts can be all-encompassing, requiring more tracking and oversight than ever before. It's crucial to be able to do so anytime, from anywhere. That's why Intentwise is delighted to announce today the launch of a mobile app to help brands, sellers, and agencies track Amazon advertising performance metrics even on the go. The mobile app, which Intentwise is offering as a free download, also provides valuable tips and techniques for optimizing campaigns and the capacity to request an on-demand…

TZP Group Closes Investment in Evergent to Amplify and Expand Its Position With Its Revenue and Customer Lifecycle Management Platform

Evergent Technologies, Inc. a leading provider of revenue and customer lifecycle management solutions, announced that it has received a strategic investment from TZP Group, through TZP Capital Partners III, LP. TZP is a New York-based private equity firm. The addition of TZP to the Evergent team will support Evergent's goal to expand and add scale to its global operations, and accelerate the ability for its digital service provider customers to monetize their direct-to-consumer (D2C) services with the Company's…