Gainsight

Gainsight, the Customer Success company, today announced the first complete customer success ecosystem—Gainsight Sightline, the only community-enhanced customer success technology exchange in the market. The new ecosystem supercharges the path to value across customer success technologies via Sightline Vault, a one-stop-shop for Gainsight best practices, templates, playbooks, and more, fueled by contributions from Gainsight’s customer community, and Sightline Integrations, a robust and growing collection of high-impact…

Every SaaS founder will know how hard it is to build a customer base. But once you’ve achieved a reasonable number, the job isn't done: you also have to make sure you don't lose them. That’s what’s known as the dreaded Sales churn. Understanding and measuring Sales churn is critical. As a metric, churn is objective. But how to solve churn is much more subjective. Here, I will outline how to manage these metrics and solve sales churn. Before I start though, I should state a few baseline premises upfront; they might be…

Chili Piper is a Sales Tech Platform; Now Enables Optimized Task Management for AEs and AMs From Dreamforce 2019, Chili Piper, the Sales tech pioneer known for its smart scheduling solutions, announced the launch of the first email inbox specifically designed for account executives and account managers. Chili Piper’s Inbox provides the following features: A main email view that shows only account-related emails to apply focus and eliminate clutter The ability to share and re-assign emails among sales team members…

insided to Deliver Integrated Community Platform to Scale Customer Product Feedback and to Support Gainsight’s SaaS Customer Success Goals inSided, the only customer success community platform built specifically for B2B software companies, announced that it has formed a partnership with leading customer success platform Gainsight. Through this partnership, Gainsight has migrated its entire community to inSided’s platform, allowing it to better leverage the power of online communities to measurably improve customer…

New Products Announced at Pulse 2019 to Drive Customer Success Across the Enterprise Gainsight launched the Customer Cloud —a first-of-its-kind solution for subscription businesses looking to adopt a customer-centric philosophy that enables them to retain customers while also driving company growth post-sale. According to the 2018 Subscription Economy Index report, subscription companies are growing five times faster than S&P and retail sales. The Gainsight Customer Cloud caters to these businesses by combining the…

Customer Success and Product Teams Are the ‘New Sales and Marketing’ in the Age of the Customer Gainsight, the Customer Success company, announced it has signed a definitive agreement to acquire Aptrinsic, a privately held company based in San Mateo, California and Tel Aviv, Israel. Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention and expansion in B2B companies. The acquisition strengthens Gainsight’s ability to help subscription…

In Partnership with Leaders in the Sales Technology Industry, the Study Looks to Uncover Strategic Insights to Help Companies Succeed in 2019 Altify, the pioneer in digital sales transformation software for businesses worldwide, announced the opening of the third annual business performance benchmark study, focusing on the key business trends, company growth drivers and sales best practices from around the world. In partnership with Gainsight, Traction on Demand, Outreach, MapAnything, NewVoiceMedia, Highspot and…

"Too many sales and marketing organizations are focused on building a sales process that is disconnected from how prospects like to buy."Tell us about your role and journey into technology. What made you join Gainsight? I started my career as a high tech recruiter in 2008, placing software engineers with exciting startups in Silicon Valley. As it turned out, 2008 was not a good economic climate for hiring anyone. Our boutique agency folded after six months or so and I was out looking for a new job. I emailed my hiring…

Mehta Recognized for SaaS Leadership for the Second Consecutive Year Gainsight, the Customer Success company, announced that its Chief Executive Officer, Nick Mehta, was recognized as one of the Top 50 SaaS CEOs of 2018 by The SaaS Report. Mehta ranked number three on the list, jumping up from the number twelve spot on the 2017 list. The SaaStr Report is a comprehensive source for business news, investment activity, and corporate actions related to the SaaS and software sectors. Nominated CEOs were assessed across a number…

Alon Alroy Co-Founder, Bizzabo Bizzabo, a Martech RADAR 2018 Company for Event Management and Tracking, recently announced a string of B2B partnerships with the most promising marketing and sales technology platforms. Alon Alroy, Co-Founder, Bizzabo shares his roadmap for the company and the benefits that customers and new partners could expect now and in the future.Tell us about your recent SaaS partnership announcement, why was this significant? We recently announced over a dozen new partnerships that we formed with…