bpm’online Introduces A Major Update To Its Intelligent Platform For Business Process Automation And CRM

Bpm'online Introduces A Major Update To Its Intelligent Platform For Business Process Automation And CRM

bpm’online 7.12 Comprises of Tools to Accelerate Four Key Business Transformation Cycle  Implementation, Adoption, Alignment and Change

bpm’online, a global business software company leading in the space of business process automation and CRM,  announced a major update of its product line, bpm’online version 7.12 featuring over 200 enhancements and updates to accelerate business growth and transformation.

bpm’online 7.12 features tools to accelerate the four key pillars of business transformation cycle – implementation, adoption, alignment, and change.

Also Read: bpm’online Has Been Recognized as a Strong Performer Among the Most Significant Cloud-Based Dynamic Case Management Software Providers by Independent Research Firm

1. Key enhancements to accelerate implementation

A significant focus of bpm’online 7.12 is to provide its users with extended out-of-the-box capabilities, solutions, connectors, and processes to speed up bpm’online’s implementation into the digital ecosystem of any organization. Enhancements include:

  • Extended marketing campaigns and bulk email management features
  • Cross-functional tools for predictive scoring
  • Tools for smarter service case management and simplified multilingual communications
  • Marketplace apps, connectors, and templates to improve sales, customer experience, and operations

2. Key enhancements to accelerate adoption

bpm’online combines AI with leading UI to accelerate adoption. In version 7.12, bpm’online introduced:

  • Revamped analytics/reporting capabilities to conduct in-depth data analysis more efficiently and effectively
  • Enhanced capabilities for data management
  • New tools to easily manage customer history
  • UI customization tools from bpm’online marketplace
  • Out-of-the-box gamification tools for employees’ engagement and training

Also Read: CRM Magazine Named Bpm’online a Leader In Enterprise and Midmarket CRM Categories

3. Key enhancements to accelerate alignment

The latest version boasts bpm’online’s powerful low-code integration capabilities to create a unified digital ecosystem. Specific enhancements include:

  • Web Services along with new process elements to enable users without specific IT skills to easily configure the integration of bpm’online with third-party systems
  • A Marketplace template for Azure Active Directory integration to manage access from a single identity management service
  • Automation of the importing of leads from Facebook ad campaigns to bpm’online
  • A ready-made mobile app for storing entire call history from smartphones to bpm’online

4. Key enhancements to accelerate change

bpm’online 7.12 features numerous tools to drive change. Including new capabilities for business analysts and professional developers, such as:

  • Extended tools for business process management to simplify the work with business processes at all stages
  • Revamped Process Library to amplify business analysts’ performance
  • Enhanced process debugging
  • Background process execution enhancing user experience, while performing resource-heavy process steps
  • Ability to make changes in the Section Wizard without compilation
  • Additional features for mobile app development – ability to control mode and synchronization parameters in offline mode through the API

Also Read: bpm’Online Recognized as a Leader in Customer Service Solutions by Forrester Research

Katherine Kostereva bpm'online
Katherine Kostereva

“The newest version of bpm’online 7.12, was designed to provide businesses all over the world with maximum agility and tools to adapt and transform faster in the constantly accelerating world. We believe that the latest version of bpm’online will equip our customers with all the tools to always accelerate and be ahead of the game.” – said Katherine Kostereva, CEO & Managing Partner, bpm’online.

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